Unleash IT s potential to drive insurer innovation

Transcription

1 SOLUTION MAP Unleash IT s potential to drive insurer innovation Empowering a secure, compliant and flexible insurance eco-system

2 Improved security, stability and scalability As part of a consolidation project, Aviva Group chose NTT as its web hosting provider for household brands like Aviva Life, Aviva Insurance, and Aviva Investors. Christian Fowler, Senior Technical Authority at Aviva, says: The new secure architecture provides Aviva with real stability for our commercial sites which is vital as they process millions of pounds per month in transactions. With NTT we can also quickly scale up in capacity if needed to handle large traffic spikes to keep the sites online and maintain a quality customer experience.

3 What s top of your business and IT agenda? In a highly regulated and competitive industry, in which differentiation can be tough and the pressure s on to develop more customer-centric services, you can t afford to stand still or be slow and inflexible. Insurance businesses look to their IT departments for flexibility that can drive agility and innovation, and for control that can help them be secure and compliant. Their IT departments look to NTT Communications to help. How to improve customer centricity? Consumers have so much choice that growing and maintaining a customer base in insurance depends on being easy to do business with enabling people to interact with you in the way they prefer and on making the most of customer data to understand and target them more effectively. This is hard if you re still relying on legacy IT infrastructure and systems that can t support the development of new customer interaction capabilities increasingly web- and smartphone-enabled or that make it hard to consolidate, analyse and share customer data. How to accelerate time to market? Launching a new product, a new channel to market, or a new business into a new segment or region calls for infrastructure that can quickly scale and adapt to accommodate new processes and applications. If your systems can t do so, you risk bringing your new offering to market too late, missing out on new customers and delaying the return on your investment. How to ensure information security and regulatory compliance? Responding quickly and effectively to new pressures is hard enough even without a stringent and continually evolving regulatory environment. Online channels to market add to the complexity of information security, as do business models involving third parties such as intermediaries and joint venture partners that may require access to your data and applications. You need to be confident that you re storing, processing and transmitting data in ways that meet data sovereignty, consumer protection and industry-specific regulatory and security requirements, and that you have sufficient control over access to data and applications. How to deal with organisational restructuring? If your company acquires, merges with, or divests from another, smooth integration or splitting of assets and operations quickly rises to the top of the agenda. It s rarely straightforward to integrate or separate IT infrastructures, applications and data. Solving the associated compatibility, geographical, access and security issues may well require specialist skills and resources you don t have in house.

4 Supporting new ways of doing business, maintaining control NTT Communications will help you migrate to IT infrastructures that support new ways of doing business and enable you to maintain regulatory compliance, solve security challenges and manage risk. Harnessing IT to advance your business With some of the most integrated IT infrastructure and application management services available across Europe and beyond, we can provide you with the flexibility, scalability and reliability to respond to changing business needs effectively and sustainably. By taking advantage of our expertise and our worldwide data-centre, enterprise cloud and networking solutions, you can cost-effectively standardise and advance your IT infrastructure, systems and processes; underpin new applications and services; and expand into new markets. On your premises or ours we can optimise the performance of your front- and back office applications to give customers, intermediaries and staff rapid access to the information they need to make it easy to do business with you. We can draw on resources across the wider NTT Group for specialist sector knowledge and capabilities, to help you develop and deploy insurance applications in support of new products or channels to market. We can also help you consolidate customer and other data under more cost-effective management within a centralised infrastructure. With data both more controllable and accessible, your organisation can use it more intelligently to drive acquisition and retention activities. Streamlining information security With more than 500 security professionals in 50 countries we re a strong global provider of managed information security services. We ll help you secure your existing IT environments, set up and secure new ones, or migrate your systems into our secure, state-of-the-art data centres or our global enterprise cloud. If organisational change means you re bringing together disparate IT infrastructures, we can help you standardise security processes across the merged environment and integrate them into your wider business processes. Equally, if you re splitting off a part of the business, we can take the separated entity out of the current secured environment and re-secure it. Whether your infrastructure is hosted on our premises or yours, we can carry out security monitoring and help you detect, manage and remediate security incidents. Managing governance, risk and compliance We ll help you reduce the risk of sensitive information falling into the wrong hands by setting policies and implementing procedures to control who has access to it whether that s third parties across your extended value chain; or your own staff, to reduce insider risk. If your data and applications are hosted in our data centres or in our enterprise cloud in Europe, you ll have the reassurance of built-in PCI DSS compliance and ISO accreditation. With 20+ data centres across EMEA and more than 145 worldwide, you ll know your information will be stored where it needs to be to meet data sovereignty requirements. All our solutions and services are backed by NTT s wholly owned infrastructure and financially solid brand Standard and Poor gives us a long-term AA credit rating helping you meet risk management objectives such as those found in Basel III.

5 Our services at a glance Across EMEA, Asia-Pacific and the Americas, insurance companies come to NTT Communications for: Data-centre services: from unmanaged and managed colocation and traditional hosting models to flexible real-world cloud offerings Enterprise cloud services: your choice of private, shared and hybrid services that leverage our highly automated and industrialised global cloud platform, incorporating application support, data backup and the highest levels of security Remote infrastructure management: of your servers and storage on our premises or yours Application management: ensuring the availability and performance of your mission-critical front- and back-office applications Security services: including compliance consulting, governance and strategy; risk management services; and information security architecture Professional services: including capacity planning; infrastructure design; and support for virtualisation, cloud and other migration projects Enterprise networking services: through secure MPLSand Ethernet-based VPNs and the world s number-two Tier 1 IP backbone

6 Everything you expect from a world-class provider Rapid, cost-effective startup and growth When UK insurance giant Aviva launched QuoteMeHappy. com, it needed to set up a reliable and flexible enterprise infrastructure for the company and do so quickly while meeting all of its regulatory requirements. Keith Misson, Operations Director of QuoteMeHappy.com, says: The systems we launched with were commissioned, built and operational within just four months, which is incredibly fast compared to some providers who have a lead-in time of 20 weeks just to order a server. As a young entrepreneurial company we knew all along the cloud would be our best option because it just doesn t make sense for us to do everything ourselves when it can be outsourced to a cloud provider for a faster, more robust, cost-effective and flexible solution. He continues: As a financial services company we re obviously led in what we do by regulations and compliance. That doesn t mean we can t use the cloud, just we need to know where our cloud is. we know [our data] is hosted in Paris and Frankfurt, within the safe harbour of the EU. Long-term financial stability Standard and Poor long-term AA credit rating Part of the world s largest telco by revenue Outstanding global presence and coverage Global Tier 1 IP backbone >145 data centres worldwide Compliance with standards and regulations PCI-DSS v2 certification in Europe ISO/IEC 27001:2005 accreditation in Europe with regular external audits ISO/IEC :2005 accreditation in Europe 24x7x365 ITIL-aligned operations Globally enforced data-centre standards in line with the US Telecommunications Industry Association, Uptime Institute and ASHRAE Quality and reliability Tier 3+ data centres 99.99% network availability State-of-the art security backed by the largest independent global security integrator Exemplary customer service Innovation Extensive service portfolio covering end-to-end ICT needs Real-world cloud solutions Single portal to manage your services with us Green IT

7 Why do insurance companies choose NTT Communications? When we ask insurance companies why they choose to work with NTT Communications, they tell us it s because they want a long-term partner that understands their challenges and can provide the secure, stable, high-performance IT and networking solutions that help them meet their business objectives and regulatory requirements. Culture of caring and a safe pair of hands Our clients say they find us much more consultative and customer-focused than other providers they re familiar with. We re quick and responsive, both because we ve worked to automate processes and because of the culture and management approaches instilled in every employee as part of our Japanese heritage. You also know that as part of the world s largest telco by revenue, we re here to stay. Consistent, seamless experience everywhere With NTT Communications you know that wherever you need to be, we re there too. We have 20+ data centres across EMEA and more than 145 worldwide. Across these we can provide a single contract and a consistent quality of service through application of our globally enforced data-centre standards. Through our customer portal you can see and manage all of your networking, data-centre and cloud services with us. Focus on innovation, quality and sustainability With an annual R&D spend of around $3.5bn, NTT Corporation never stops investing in its services and their supporting processes and infrastructures. We bring Japanese management thinking to your ICT challenges, delivering an attention to quality and detail that clients notice and appreciate. We ve adopted a Green ICT Vision 2020 programme through which we actively pursue environmental innovations and programmes, including energy-efficient operations and minimisation of waste. Choice and flexibility We ll provide you with the mix of data-centre, cloud, security and networking services that s right for your business. Whatever your transformation journey or however your requirements change, we ll work with you to identify and implement the right solution.

8 Contact Us: NTT Communications offices in Europe and the Middle East NTT Europe Ltd. (Headquarters) 3rd Floor, Devon House St. Katharine s Way London E1W 1LB United Kingdom Benelux France Germany Poland Connect with us: Spain Sweden United Arab Emirates United Kingdom Copyright 2013 NTT Europe Ltd. Registered company in England and Wales. Registration no The rights of third party trade mark owners are acknowledged. Information in this document is correct at time of print and is subject to change without notice. INS