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1 Solutions for better business Go paperless supercharge your service with the latest mobile workforce solutions Track your way to increased efficiency with the UK s favourite vehicle tracking solution Small and medium sized businesses thinking big find out about the latest hosted business solutions Construction Industry Special Edition masternaut3x.co.uk

2 The art of creating order from chaos. It can be a moment of magic. When everything falls into place. When it all suddenly makes sense. When you find the power to bring order where there is none. That power is Masternaut Three X. It s about the organisation of movement making things go where you want, when you want, the way you want. It s about creating calm out of chaos. And it s what we do best. 2 The organisation of movement

3 End-to-end solutions to better your business... No matter what kind of business you operate, you ll find Masternaut Three X can help you make the most of your mobile workforce. Whether you run a handful of vehicles or a fleet of hundreds, we can streamline the way your team operates, improving efficiency and delivering return on investment. We offer a complete solution for every area of your business, from your vehicles and your people, to your back office systems. Our wide portfolio of products and services have been designed to work together to overcome the specific challenges you face everyday. And because they re simple to install and use, you and your employees will reap the rewards immediately. Mobile workforce applications 4-5 Vehicle and asset tracking 6-7 Scheduling 8 Business intelligence 8 Construction News Sories 9 Hosted business solutions 10 Managed IT services Your Business Talk to a mobile resource management expert Call us on Visit us at 3

4 Go Paperless Mobile Workforce Applications GO PAPERLESS INCREASE EFFICIENCY LOWER COSTS INCREASE SERVICE LEVELS When your business relies on most of your team being out on the road, you need control. Masternaut Three X s Mobile Workforce Applications allow you to communicate and exchange critical information anywhere in the world. Using real-time technology our solution allows you to respond instantly and make informed decisions on the spot. Send jobs to your mobile workforce and communicate in real-time No more messy paper forms Everything is tailored to suit the needs of your business eg. NICEIC Full signature capture for proof of service and instant invoicing. No more messy paper forms Supercharge your service real time visibility and communication for increased productivity The latest Sat Nav for easy travel from job to job. Stock can be checked and reserved in real time at local Wolseley centres. For service companies exploded diagrams from Infomill makes identification of parts easier. Perfect for every service and maintenance business, X-Service provides a total paperless service management solution including intelligent scheduling, live job dispatch, satellite navigation, stock management and customer signature capture. It can be tailored to match your own workflow, and any paper forms can be digitised for total integration with your business. X-Service will give you real visibility and control, helping to streamline workflow and increase utilisation. It s live job feedback and signature capture ensures key information is returned quickly, and allows for immediate invoicing. No more messy forms to get lost. 4

5 Take your business success higher with easy communication, protection for your assets and flexible customer service Any paper forms can be digitised e.g. delivery checks Avoid disputes: photo capture for proof of item condition. Information captured about assets delivered or collected. As a plant and equipment hire specialist, you need to provide your customers with a reliable, high quality service, whilst also protecting your assets. X Hire helps you achieve this. By giving you total visibility of your fleet, you can work to streamline your operation and react quicker to customer needs. X-Hire provides a paperless hire solution that can link with your back office. It allows you to log the drop-off and pick-up of assets with full signature capture (and no need for costly paper forms). The handheld PDA devices also incorporate a camera, allowing damages to be logged and photographed easily. All this information is sent back from the field in real-time. The result is total visibility and control over your hire business operations. Build a better workforce - an easy to use and implement mobile workforce solution Job details are provided in real time. Signature capture information is sent back instantly so you can invoice straight away. Parts management: easily document parts used and check stock at local Wolseley centres. X-Construction is a workforce management solution specifically for companies in the construction industry. It offers a paperless working environment, with scheduling, live job-dispatch, satellite navigation from job to job, stock management and signature capture. X-Construction allows jobs to be sent electronically to your mobile workforce in real-time, removing the need for them to travel to your office in order to collect manual paper forms. The workflows can be tailored to meet the needs of your business, and paper forms can be digitised for full automation (e.g. site surveys and health & safety checks). Full signature capture allows customers to provide proof of work, allowing invoicing to take place straight away. Protecting your profits and cashflow, as well as giving you full visibility and control. 5

6 Tracking your way to increased efficiency with the UK s favourite vehicle tracking solution Extra value at no extra cost GreenerFleet Our tracking solution comes with GreenerFleet as standard. A powerful tool that let s you reduce your carbon footprint and your fuel costs at the same time. GreenerFleet incorporates a driver league table, so you can encourage people to drive responsibly. With Masternaut Three X s vehicle and asset tracking, your mobile workforce need never be out of sight or mind. Thanks to our web-based tracking solutions, you can enjoy total visibility, which will allow you to: Reduce fuel costs, mileage and emissions Increase productivity and resource utilisation Improve efficiency and reduce unnecessary overtime costs Improve customer satisfaction through improved communication and proactive management Obtain detailed insight to help drive your business forward efficiently. Fuel Management Getting accurate information on fuel performance is key to managing down your costs and controlling your vehicle emissions. The Fuel Management facility allows you to record fuel purchases and link these to the actual mileage driven by the vehicles in your fleet. Duty of care Useful duty of care features help you to focus on keeping your drivers safe. A daily summary allows you to see at a glance the performance of all drivers where you are alerted to three key measures. These include the length of the working day, the number of rest stops taken during continuous driving, and also speeding. The Masternaut Three X tracking solution uses powerful technology to compare driving speeds with the actual limit. So driving at 40mph in a 30mph zone is flagged up as speeding for example. Great features that will make your life easier: Locate nearest resource Automated time-sheet s - summarising all daily activities. Easily locate the nearest vehicle to a location, improving response times and reducing unnecessary mileage. This results in better customer service. Automated time-sheets Cut down on unauthorised overtime and easily separate business and private mileage. Leaving you with less administration. Access on a mobile You can even access the system on a mobile phone or PDA. Great for people always on the go. Giving you total visibility at all times. Full integration with Microsoft Dynamics CRM. 6

7 Asset Track Cost effective asset protection Complete visibility and alerts With Asset Track you ll always have visibility of your assets and equipment across mainland Europe. The moment an asset moves out of your pre-defined zone, or is used during unauthorised hours, Asset Track raises the alarm by instant text message to a designated mobile phone. You can then track it until it s safely recovered. Track your way to reduced insurance premiums Most insurance companies will reward you with lower premiums and a reduced excess when you use our security and tracking solution. Helping you manage usage asset-track is the latest web-based tracking solution from Masternaut Three X. Whether you own your assets, hire them, or hire to your customers, one of the biggest issues you face is theft of plant and equipment from site and the cost and disruption that can bring. At Masternaut Three X we understand the need for a simple cost-effective solution to make sure your assets are protected and can be quickly recovered should they leave site without authorisation. Our solution also helps you gain an accurate picture of asset usage, which allows you to prove when, where and for how long a piece of equipment was used. And as many companies are now offering pay as you use services, this is an accurate and dependable way to verify this information with full reporting. With asset-track you will always know where your assets are. If they leave site, or are used outside hours, they will automatically tell you and you can then track them until they are safely recovered Masternaut offers two solutions: If you have temporary assets, then our portable version is ideal for you. It s the smallest GPS asset tracking device available so it can be fitted quickly when you need to get your equipment on site fast. Masternaut Three X Asset Track uses the latest battery technology and combines it with our years of industry know-how to give you a tiny device that will provide on-site security for months on end. Our wired version will provide real-time rich tracking to allow you to accurately monitor asset utilisation. 7

8 Optimise your field service 360 Scheduling The most successful service companies are those that are now embracing both a strategic approach and employing a real-time scheduling solution to grow their businesses and meet their burgeoning SLA requirements. Being able to satisfy planned demand is only half the battle, being able to satisfy unplanned demand is key. Companies that have re-configured their resources, adopted a real-time scheduling solution and changed their business processes can now benefit from real-time visibility of field activity, engineer availability and data feeds such as GPS. Work schedules and routes can change dynamically throughout the day as demand patterns alter. 360 Dynamic Scheduling Engine Today 360 Scheduling is setting the standard against which all mobile workforce scheduling must be judged. Scheduling is now in the mainstream and 360 has taken it there. With best of breed algorithms, ease of integration and a modern system architecture that scales from ten to many thousands of engineers, 360 continues to lead where others follow. At the heart of everything 360 does lies the Dynamic Scheduling Engine. It is the work of a dedicated team of scheduling experts and field service management specialists. It is the best and most up to date product of its type in the field service industry. Development continues at pace to improve and stay ahead of the pack. Put your business on the big screen VisuLive business intelligence dashboards Having specific business information at exactly the right time is key to both short and long-term success. VisuLive an invaluable web-based application that manages your data gives you all the information you need to make those important decisions. This powerful tool provides you with up-to-the-minute, business-critical information to help channel your resources effectively, improve efficiency and unlock your business potential. VisuLive links with your vehicle tracking and mobile workforce solutions as well as existing back office systems. It displays the information on large cinema - style screens for all to see. VisuLive ensures the right information is presented to the right people, at the right time Live alerts warn you when an employee is running late The most important key performance indicators (KPIs) are always displayed, so you can react and drive results in real-time In addition to the service VisuLive screen other dashboards can be tailored for the other areas of your business (e.g. operations/sales). 8

9 Construction News Stories Masternaut digs up big rewards for JCB servicing Watling JCB, one of the world s largest JCB sole franchisees, has equipped its service fleet with Masternaut. This gives real time visibility of the company s mobile service and parts engineers improving customer service, increasing operating efficiencies and reducing costs. In addition by monitoring the real time position and movement of their mobile engineers Watling JCB has been able to improve the health and safety of its mobile workers. Watling JCB specialises in the supply and after sales support of both new and used JCB Machinery into the construction, agriculture and industrial industries. Its team of 58 fully trained engineers, equipped with diagnostic equipment, mobile computers, hydraulic test equipment and fast response vehicles, provide after sales product support twenty fours hours a day seven days a week. It is our mission to provide first class sales, service and parts back up to all our customers, all of the time, says Jason King, Financial Director of Watling JCB. Masternaut helps us to make this vision a reality. By monitoring the real time movements of our mobile workforce we can allocate an engineer to a specific customer request based on actual location, we can monitor on-site arrival and departure times improving the accuracy of job reporting and we have an accurate record of vehicle mileage, engineer hours and other activities such as speeding or congestion charge liability, he says. Glencroft save ʼ000s every year Specialist groundwork contractor Glencroft is set to make significant operational savings since implementing Masternaut. By improving the efficiency of its mobile operation with optimised route information and real time traffic alerts the Masternaut service is set to reduce the company s annual fuel bill by an estimated 100,000 providing a significant return on investment and reducing their impact on the environment. By reducing unnecessary mileage we hope to reduce our annual fuel bill by half, says John Duffy, Glencroft s Commercial Director. This is a projected year on year saving of 100,000 plus. He continues, The Masternaut service has also increased awareness of the environmental impact of our activities and drivers are more conscious of how and when they use their vehicles. Tipping the balance with real time tracking D Morgan Plc, a civil engineering, construction and plant hire company that specialises in land remediation, has equipped its fleet of over 100 heavy goods tipper vehicles with Masternaut. The service enables transport managers to track real time movement of vehicles and logs activities for performance monitoring. The system also supports compliance with Working Time legislation and D Morgan s own strict health and safety policy. We initially purchased the Masternaut system to improve our security and reduce the risk to the business of stolen equipment, says John Dennan, Director, D Morgan Plc. This was a good decision which has had a significant impact on our insurance premiums, however this is only one of the benefits the system has delivered including improved business efficiencies. 9

10 Small businesses thinking big Business Solutions and Managed IT Services Business Solutions As a Gold Certified Microsoft partner, we specialise in the latest Microsoft Dynamics business management software. It has been specifically designed with small and medium sized businesses in mind, and is simple to implement, simple to use and is scalable. Quite simply if you ve ever used Microsoft Outlook for , you ll be able to use Dynamics straight away with minimal training. Dynamics comes in two essential versions CRM for managing your customer records and data, and GP for complete management of your finances. A full range of services Business Applications Microsoft Dynamics CRM Microsoft Dynamics GP Microsoft Exchange Microsoft Sharepoint Microsoft Small Business Server Managed Application Hosting We can host and fully maintain your business critical applications. Dedicated Server Hosting With state-of-the-art technology and unrivalled expertise, Masternaut Three X can host your website, your applications and your entire IT infrastructure. Made-to-measure cost efficient managed IT services Wouldn t it be great if you didn t have to worry about your IT infrastructure ever again? Masternaut Three X can offer your business a whole range of solutions as well as full service hosting to not only make your life easier, but to also optimise your performance. Is this your current situation? Your highly trained people are doing menial and repetitive IT tasks IT costs are spiralling out of control Your IT budget is being spent just keeping things ticking over A lot of downtime is being experienced There s insufficient provision for failure/disaster and the backup of data Your business data relies on a small number of individuals who could leave your business with one months notice. The Masternaut Three X solution Switch to our fully managed IT service and benefit instantly We ll manage all your routine tasks for you We ll fully manage your IT for a low fixed monthly cost, freeing you to concentrate on growing your business Your IT spend lowered Our disaster recovery and business continuity solutions will ensure nothing gets in the way of doing business Hosted in our own state of the art data centres. 10

11 Facilities management the complete business solution M3X Facilities Management for Microsoft Dynamics provides a fully integrated business solution enabling efficient operation of planned preventative maintenance (PPM), with full adherence to customer service level agreements. Vehicle and asset tracking and mobile workforce applications add a further dimension, providing full visibility and ensuring maximum productivity and profitability. Mobile solutions fully integrated with Microsoft Dynamics GP back-office By integrating mobile applications with the Microsoft Dynamics GP (great plains) accounting and finance backoffice solution, you open up a world of new efficiencies. For example, customer signature capture in the field means data is sent back in real-time. This allows immediate invoicing, improving your cashflow. Manage complex field service operations with higher levels of profitability and customer satisfaction. M3X Field Service for Microsoft Dynamics is our complete end-to-end business management solution. From logging new jobs via your call centre, managing your customer data and dispatching jobs in real-time to your mobile workforce. The solution also incorporates sales order processing, billing and stock management. Customer vehicle tracking Incident Sales Order Job Job Scheduling SLA Billing Warranty Workshop Repairs mobile workforce applications Stock Purchasing 11

12 A name you can depend on When it comes to Mobile Resource Management, you want a name you can trust. That name is Masternaut Three X. We are proud to work with over 2000 customers, ranging from small regional businesses to global household names. We re officially Europe s number one! Gold Microsoft Partner status Relax. Our Gold Microsoft partner status means we have attained the highest level of competence and expertise. We re a Tech Track 100 company Masternaut Three X is officially recognised as one of the UK s fastest growing technology companies. At the cutting edge of technology, this rapid growth has resulted from the delivery of true value and service for our customers. Business intelligence authority Berg Insight ranked us as No.1 for Fleet Management in 2007 Solutions to suit every sector and business size With over 2000 customers and 60,000 subscribers across a range of sectors, we are trusted to deliver true business benefits and return on investment. One of the UK s best companies to work for We re proud of our Best Companies award which recognises us as one of the UK s best workplaces. We have a team of passionate, dedicated and friendly experts. The best customer service Our 24/7 customer service team is based in the UK. No button pressing either you can direct dial your own dedicated customer service representative. A selection of Masternaut Three X customers: Every solution developed by Masternaut Three X responds to a client need or opportunity. That s why we are so effective. Effective in improving your mobile resource efficiency. Effective in bettering your business. Effective in the organisation of movement. Masternaut (UK) Ltd Priory Park, Great North Road, Aberford, Leeds LS25 3DF masternaut3x.co.uk

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