Haga clic para modificar el estilo de título del patrón

Transcription

1 Haga clic para modificar el estilo de título 1

2 Haga clic para modificar el estilo de título TOWARDS SUSTAINABLE PUBLIC ADMINISTRATION, THE CONTRIBUTION OF THE SPANISH PRESIDENCY OF THE INNOVATIVE PUBLIC SERVICES GROUP OF EUPAN Consuelo Hidalgo Gómez NATIONAL AGENCY FOR THE EVALUATION OF PUBLIC POLICIES AND QUALITY OF SERVICES (AEVAL). Ministry for Territorial Policy and Public Administration Madrid, Spain 2

3 Haga clic para modificar el estilo de título Introduction to European Public Administration Network EUPAN The Spanish Presidency of the Innovative Public Services Group of EUPAN Study on different frameworks concerning measurement of a sustainable Public Administration Background Approach Results Conclusions Next steps 3

4 Haga clic para modificar el estilo de título EUPAN is an informal network of the Directors General responsible for Public Administration in the Member States of the EU, the European Commission and observer countries for the cooperation and the exchange of knowledge in the scope of the Public Administration. The informal structure of the Network is steered by the Ministers responsible for Public Administration. EUPAN is organised on three levels: - Political: Ministers and the EU Commissioner responsible for Public Administration (informal meetings); - Management: Directors-General ; - Technical: Working-Groups. 4

5 Haga clic para STRUCTURE modificar OF el EUPAN estilo de título The Network is composed of three working groups (WGs) which report directly to the DGs Human Resources (HRWG) Social Dialogue (SDWG) The IPSG has a subgroup: Common Assessment Framework Expert Group (CAF) Innovative Public Services Group (IPSG) e-government (egov) CAF Expert Group 5

6 Innovative Haga clic Public para Services modificar Group el (IPSG) estilo de título Mission: to contribute to the improvement of the quality and efficiency of the European public services by developing tools and sharing good practices between Member States. One of the most important IPSG products is the Common Assessment Framework (CAF), a TQM tool which is inspired by the major TQM in general, and by the Excellence Model of the European Foundation for Quality Management (EFQM) in particular. It is especially designed for public-sector organisations, taking into account their characteristics. 6

7 Haga clic para modificar el estilo de título SPANISH PRESIDENCY OF EUPAN (1 ST SEMESTER 2010) First Presidency in implementing the EUPAN Medium Term Priorities (MTP) A performing public administration An administration serving the citizens A sustainable public administration and the WG Work Programs. AEVAL S RESPONSIBILITIES Responsible of IPSG activities for the Spanish Presidency Performance of several studies Development of tools for benchmarking 7

8 Study Haga on different clic para frameworks modificar concerning el estilo de título measurement of a sustainable PA Study goals The task During the Spanish Presidency, the IPSG will commission a study on different frameworks concerning the measurement of sustainable public administration. Subsequently, the results will be presented to enable further IPSG activities on the most suitable framework to be developed. The purpose How to enhance sustainability performance through measurement? 8

9 Study Haga on different clic para frameworks modificar concerning el estilo de título measurement of a sustainable PA Why to measure sustainability performance of public sector organizations? Impact of public sector organizations on society is not negligible. Highlight public administration as a role model for the private sector Reinforce organisational commitment to demonstrate progress 9

10 Study Haga on different clic para frameworks modificar concerning el estilo de título measurement of a sustainable PA The process AEVAL commissioned this scientific study to Governance International under AEVAL coordination and supervision Presentation of preliminary findings at the IPSG working group meeting (19-April) Comments to the proposal from IPSG members, EIPA, and EFQM Presentation at the Troika DG meeting (20 May) Presentation and approval of final report in DG meeting (14 June) 10

11 Haga Approach clic para of the modificar study: el estilo de título Scope: What is sustainability? Umbrella definition: "Sustainable development is development that meets the needs of the present without compromising the ability of future generations to meet their own needs. Our Common Future (the Brundtland Report): Targeted for measurement Sector dimensions: Social, economic and environmental development of societies. Scope: 1. Organizational Operations: (e.g. CO2 emissions / staff) 2. Impact of public policies and services (e.g. CO2 emissions / inhabitant (as a result of restricting access of traffic to the city) 3. Impact of all stakeholders: (e.g. CO2 emissions in the community / per inhabitant) 11

12 How to measure Haga clic sustainability para modificar performance? el estilo de título Lessons learnt from existing measurement frameworks Sustainabilit y Balanced Scorecard CAF IWA 4 / ISO for local authorities ISO on social responsibility GRI supplement for public agencies Main focus Management Management Sustainability Sustainability Sustainability Measurement system Hard indicators Soft indicators Soft and hard indicators Promotion of soft and hard indicators Hard indicators Challenges Organization -specific Sustainability embedded / results less visible Emphasis on local authorities Not a proper measurement framework Low adequacy for public sector orgs. Teaching Enhancing sustainability in a new perspective Examples from which extract common KPIs Combination of soft and hard measures Expectations from socially responsible behaviour Scope, approach and some KPIs Another alternative to measure sustainability performance? 12

13 Haga clic The para proposal modificar el estilo de título A European Sustainability Performance Framework for PA that benefits from a parallel project of the European Commission for private companies from existing frameworks that measure sustainability and it is based on numerical results that are relevant also to stakeholders easier to understand useful for monitoring progress susceptible of disclosure 13

14 Haga clic The para proposal modificar el estilo de título Features of the Sustainability Performance Framework Scope limited to organizational performance (impact of public policies and services in a second stage) Agreement on around 15 KPIs adapted to the public sector A self-assessment instrument to benchmark or to monitor progress Promoted by IPSG network to integrate management (CAF or other instruments) and sustainability 14

15 An illustration Haga of KPIs clic para for measuring modificar sustainability el estilo de título performance Social Diversity- composition of senior management (gender and other indicators as appropriate) Percentage of staff on short term contracts Percentage of staff within ten years of their compulsory retirement age Percentage of staff with competencies appropriate for the job to be performed Differential impacts on men and women concerning workplace safety and health Environment Total energy used broken down by direct/ indirect use and by source Total water use per head Total greenhouse gas emissions per square metre of office space Economic Proportion of cost of goods and services purchased with sustainable social or environmental label Cost of all services provided / user Cost of payroll and benefits / user 15

16 Haga Conclusions clic para of the modificar study el estilo de título For public sector organizations, a Sustainability Performance Framework based on hard measures could be used for : Mainstreaming sustainability in the organization Showing progress against performance Playing a role model for the private sector IPSG network is placed in an optimal situation For developing a European framework to overcome potential national fragmentation For integrating management and sustainability For combining hard and soft measures 16

17 What s Haga on: Next clic steps para for modificar sustainability el estilo de título del measurement patrón in PA EUPAN DG: Highly appreciated the study, agreed on the introduction of the concept of sustainability in the PA, and encouraged next Presidencies to develop further tools, as a set of indicators for the management and the measurement of sustainability. CAF expert Group: Discussion on the issue of sustainability (incl.headlines of the study) to take it into account in the review of the CAF, to be published in Belgian Presidency of EUPAN: New project PERF the performance of governance aiming to study concrete performance indicators for governance in the EUPAN-network, seeking to build an inventory of indicators on a number of governance issues (building blocks). The project is so far being drafted, but it is foreseen to introduce sustainability as a cross-cutting matter, and to include sustainability related indicators in the analytical table to be issued. 17