UN egovernment Development Index South East Asia

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1 Sri Lankan egovernment situation & Nenasala experience Dil Piyaratna Programme Head - ICTA

2 UN egovernment Development Index South East Asia 2

3 3 egov Development index evaluation Components Human Capital Telecom On-Line Services

4 4 Telecom Infrastructure Components Telecom Infrastructure Internet users per 100 inhabitants Main fixed telephone lines per 100 Mobile subscribers per 100 Personal computers per 100 Total fixed broadband per 100

5 Telecom Infrastructure statistics 5

6 6

7 Lanka Government Network 476 Government Organizations Presidential Secretariat Prime Ministers Office 46 Cabinet Ministries 60 Departments LGN Stage II - 3 Provinces, 5 Districts (120 Sites) - 5 Provinces (30 Sites) 22 Other GOV Organizations 18 District Secretariats 272 Divisional Secretariats 8 Chief Secretary Officers 32 Provincial Ministries LGN Stage I - 5 Provinces, 13 Districts Sites 16 Provincial Departments

8 Nenasala Project (Telecentres) Kilinochchi - 01 Mullaitivu - 02 Puttalam - 12 Kurunagala - 47 Jaffna 5 Vauvniya -6 Anuradhapura - 40 Trincomalee - 27 Polonnaruwa - 25 Batticaloa Nenasala centers Kandy -51 Kegalle -41 Gampaha -18 Colombo -12 Ratnapura - 40 Kalutara - 22 Galle -30 Matara -31 Matale -20 Badulla -43 Ampara -34 NuwaraEliya - 22 Monaragala - 35 Hambantota - 31

9 9 egov Development index evaluation Components Human Capital Telecom On-Line Services

10 10 Human Capital Components Human Capital Adult literacy rate Combined gross enrollment for primary, secondary & tertiary schools

11 Adult literacy rate 91% 11 Contribution to IT Literacy: 14,000 Government Officers trained in ICT Skills 10,000 Nenasala User and Operator capacity building Partnerships with Universities(eGov MBA-UoM, CIO-PIM, egov.-nisg, egov.-estonia) Private Sector Capacity building 30,000 + IT Enabled Services ICT awareness and training Human Capital Index No. of countries 192 Indicator Description 2010 Adult literacy rate and the combined primary, secondary & tertiary gross Score enrollment Sub indicators of Human capital index Adult literacy rate (%) Combined gross enrollment ratio for primary, secondary, and tertiary schools (%) 68.68

12 Combined gross enrollment ratio for primary, secondary, and tertiary schools (69%) 12 Province Number of Schools and Students National Provincial Total schools schools Schools Total Students Western ,872 Central ,061 Southern ,171 Northern ,633 Eastern ,115 North Western ,836 North Central ,737 Uva ,116 Sabaragamuwa ,181 Total ,932,722 Source: Ministry of Education

13 13 egov Development index evaluation Components Human Capital Telecom On-Line Services

14 14 Online Service Components Emerging Information services Enhanced Information services Transactional services Connected services

15 Web sites

16 16 Enhanced Information services Railway Schedule

17 GovSMS services-check Railway schedule from Galle to Colombo Fort From: 1919 Train form Galle to Colombo Fort; 03:30:00 hrs Monday to Friday, hrs Saturday & Sunday Rates; T:1C Rs 340 T:2C Rs 180 T:3C Rs 100

18 Provides information through call centre 1919 over 2000 govt services In 3 languages / 12 hours x 365 days 98% satisfaction rate

19 Enhanced Information services cont. Sri Lanka Tea Board Reasonable price enquiry Reservoir water levels alerts View and change EPF profile View EPF account details View refund status View housing loan details View claim approval status Department of Labor (EPF) PPP Crop Prices from Economic Centers Mahaweli Authority

20 Enhanced Information services cont. Department of Examinations Inquiry and Admission Card Printing National Water Supply and Drainage Board Billing and Payment History Visa Issuance Applications Birth/Citizenship Registration Applications Passport Applications Department of Immigration and Emigration Foreign Employment Bureau Online profile bank Foreign Job Opportunities View Exam Results 20

21 Transactional Services Department of Examinations Online Examination Application Processing Issue Certificates and Copies Online Re-correction Application for Private Candidates National Water Supply and Drainage Board Online Bill Payment - Sri Lanka Railway - Government Factory Online Purchasing of Tender Documents 21

22 Transactional Services cont. Department of Immigration and Emigration Visa application processing Department Motor Traffic Sri Lanka Railway Online reservation of seats in intercity and express trains Online reservation of vehicle numbers Online purchase of vehicle information Merchant Shipping Division Shipping Agent License issuance /renewal Container Operators License issuance /renewal Vessel wise License issuance

23 Connected Services Online Revenue License issuance service (since Dec/ 2009) 23

24 The Future

25 Thank You

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