6.01 Intensity of local competition

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1 6.01 Intensity of local competition In your country, how intense is competition in the local markets? [1 = not intense at all; 7 = extremely intense] weighted average 1 MEAN Japan Taiwan, China United Kingdom Malta Netherlands Belgium Hong Kong SAR Korea, Rep Puerto Rico Germany Austria Czech Republic Australia United States Turkey Qatar United Arab Emirates Saudi Arabia Singapore Sri Lanka Switzerland Estonia Sweden India Lebanon France Denmark Spain Slovak Republic Mauritius New Zealand Malaysia Canada Latvia Kenya Lithuania Chile Poland Norway Bahrain Thailand Ireland Hungary Jordan South Africa China Cyprus Zambia Slovenia Barbados Vietnam Costa Rica Guatemala Oman Jamaica Lao PDR Paraguay Senegal Luxembourg Morocco Peru Brunei Darussalam Philippines Colombia Mexico Indonesia Uganda Ghana Guyana Brazil Panama Côte d Ivoire Italy Bangladesh MEAN Dominican Republic Nigeria Portugal Cambodia Pakistan Tunisia Zimbabwe Madagascar Iceland Gambia, The Macedonia, FYR Finland Greece Trinidad and Tobago Benin Rwanda Suriname Cameroon Botswana Lesotho Israel Bhutan Myanmar Mongolia Namibia Seychelles Bulgaria Armenia Liberia Honduras El Salvador Ukraine Croatia Mauritania Nepal Kuwait Mali Ecuador Russian Federation Uruguay Romania Burkina Faso Swaziland Yemen Moldova Kazakhstan Iran, Islamic Rep Cape Verde Georgia Kyrgyz Republic Malawi Mozambique Tanzania Azerbaijan Gabon Sierra Leone Egypt Guinea Ethiopia Argentina Montenegro Nicaragua Bolivia Serbia Libya Haiti Algeria Timor-Leste Bosnia and Herzegovina Albania Chad Burundi Venezuela Angola The Global Competitiveness Report

2 6.02 Extent of market dominance In your country, how would you characterize corporate activity? [1 = dominated by a few business groups; 7 = spread among many firms] weighted average 1 MEAN Switzerland Germany Japan Taiwan, China Austria Netherlands Qatar Belgium United Kingdom United States Denmark Singapore Norway Puerto Rico Italy United Arab Emirates Poland Malaysia Ireland Canada Sweden Finland China Saudi Arabia Luxembourg India Spain Brazil New Zealand France Lao PDR Brunei Darussalam Costa Rica Hong Kong SAR Turkey Australia South Africa Gambia, The Zambia Jordan Sri Lanka Cameroon El Salvador Czech Republic Oman Malta Cyprus Tunisia Panama Ghana Mali Nigeria Morocco Indonesia Uruguay Jamaica Estonia Seychelles Rwanda Kenya Guatemala Latvia Cape Verde Guyana Bahrain Senegal Iran, Islamic Rep Liberia Lebanon Suriname Cambodia Bolivia Greece Vietnam MEAN Armenia Thailand Pakistan Kazakhstan Slovenia Montenegro Mauritius Trinidad and Tobago Azerbaijan Zimbabwe Ecuador Swaziland Paraguay Romania Macedonia, FYR Namibia Barbados Iceland Russian Federation Kuwait Portugal Lithuania Botswana Honduras Colombia Nicaragua Lesotho Peru Madagascar Benin Philippines Slovak Republic Mexico Guinea Egypt Croatia Bosnia and Herzegovina Hungary Burundi Tanzania Sierra Leone Bangladesh Malawi Korea, Rep Georgia Bulgaria Bhutan Côte d Ivoire Argentina Kyrgyz Republic Uganda Mauritania Dominican Republic Timor-Leste Mozambique Algeria Albania Ukraine Moldova Chile Libya Venezuela Gabon Yemen Nepal Burkina Faso Israel Serbia Haiti Ethiopia Chad Mongolia Myanmar Angola The Global Competitiveness Report

3 6.03 Effectiveness of anti-monopoly policy In your country, to what extent does anti-monopoly policy promote competition? [1 = does not promote competition; 7 = effectively promotes competition] weighted average 1 MEAN Finland Qatar Sweden Singapore Netherlands New Zealand United Arab Emirates South Africa Puerto Rico Norway Japan Germany Belgium United States Luxembourg United Kingdom Switzerland Taiwan, China Oman Denmark Saudi Arabia Malta Malaysia Ireland Panama France Cyprus Austria India Turkey Estonia Chile Australia Lao PDR Bahrain Brunei Darussalam Zambia Rwanda Canada Brazil Uganda Hong Kong SAR Indonesia Mauritius Jordan Gambia, The Spain Iceland Korea, Rep Kenya Senegal Costa Rica Cambodia Cameroon China Liberia Jamaica Peru El Salvador Bhutan Seychelles Barbados Ghana Portugal Morocco Namibia Mali Bosnia and Herzegovina Thailand Czech Republic Sri Lanka Poland Iran, Islamic Rep Tunisia MEAN Latvia Ecuador Slovenia Colombia Botswana Côte d Ivoire Macedonia, FYR Vietnam Zimbabwe Guyana Pakistan Malawi Nigeria Philippines Tanzania Hungary Kazakhstan Greece Sierra Leone Montenegro Slovak Republic Croatia Armenia Lithuania Bangladesh Nicaragua Dominican Republic Cape Verde Italy Trinidad and Tobago Guatemala Swaziland Nepal Timor-Leste Israel Burkina Faso Lesotho Honduras Romania Mexico Lebanon Russian Federation Madagascar Uruguay Kuwait Paraguay Bolivia Suriname Mongolia Myanmar Albania Bulgaria Azerbaijan Mozambique Mauritania Gabon Ethiopia Egypt Moldova Benin Yemen Algeria Ukraine Georgia Burundi Kyrgyz Republic Serbia Argentina Guinea Libya Chad Haiti Venezuela Angola The Global Competitiveness Report

4 6.04 Effect of taxation on incentives to invest In your country, to what extent do taxes reduce the incentive to invest? [1 = significantly reduce the incentive to invest; 7 = do not reduce the incentive to invest at all] MEAN Bahrain Qatar United Arab Emirates Singapore Brunei Darussalam Hong Kong SAR Oman Luxembourg Mauritius Saudi Arabia Switzerland Malaysia Estonia Botswana Chile South Africa Paraguay Ireland New Zealand Netherlands Trinidad and Tobago Kuwait Sweden Georgia Cambodia Canada Panama Indonesia United Kingdom Seychelles Rwanda Cyprus Lebanon Malta Liberia Guyana Macedonia, FYR Norway Senegal United States China Taiwan, China Germany India Lao PDR Montenegro Guinea Finland Suriname Israel Puerto Rico Namibia Ghana Kazakhstan Angola Peru Thailand Philippines Bhutan Lesotho Nigeria Morocco Sri Lanka Tunisia Austria Zambia Uruguay Barbados Gabon Swaziland Malawi Ecuador Timor-Leste Costa Rica MEAN Albania Azerbaijan Tanzania Guatemala Bolivia Australia Mongolia Pakistan Latvia Algeria Egypt Japan Mexico Zimbabwe Sierra Leone Nicaragua Myanmar Bangladesh Kenya Turkey Iran, Islamic Rep Armenia Vietnam Haiti Mozambique Uganda Kyrgyz Republic Jordan Bulgaria Korea, Rep Nepal Libya Gambia, The Venezuela Cape Verde Belgium Ethiopia Denmark Colombia Lithuania Madagascar Poland Yemen Spain Bosnia and Herzegovina Cameroon Jamaica Slovak Republic Burkina Faso Iceland Russian Federation Moldova Slovenia Dominican Republic El Salvador Serbia Côte d Ivoire Czech Republic Mauritania Mali Hungary Romania France Burundi Portugal Brazil Benin Greece Croatia Honduras Ukraine Italy Argentina Chad For those economies for which the data from the 2012 edition of the Survey are used, the results of the general question on the extent and effect of taxation are used for the computation and reported above. For more details, refer to Chapter 1.3 of this Report. The Global Competitiveness Report

5 6.05 Total tax rate This variable is a combination of profit tax (% of profits), labor tax and contribution (% of profits), and other taxes (% of profits) Macedonia, FYR Kuwait Qatar Bahrain Saudi Arabia United Arab Emirates Timor-Leste Zambia Lesotho Georgia Brunei Darussalam Luxembourg Oman Montenegro Cambodia Namibia Cyprus Hong Kong SAR Bosnia and Herzegovina Malaysia Mongolia Botswana Seychelles Ireland Canada Liberia Singapore Denmark Suriname Chile Jordan Mauritius Kazakhstan Bulgaria Trinidad and Tobago Korea, Rep Lebanon Switzerland Israel Moldova Rwanda Nepal Sierra Leone Croatia Yemen Iceland Ethiopia Lao PDR South Africa Ghana New Zealand Nigeria Serbia Mozambique Indonesia Vietnam Ecuador Malawi Slovenia Taiwan, China Bangladesh El Salvador Paraguay Pakistan United Kingdom Zimbabwe Madagascar Guyana Latvia Swaziland Uganda Cape Verde Thailand Albania Spain Armenia Côte d Ivoire Azerbaijan Netherlands Honduras Peru Finland Bhutan Haiti Guatemala Turkey Malta Norway Panama Uruguay Dominican Republic Egypt Portugal Gabon Burkina Faso Lithuania Poland Iran, Islamic Rep Romania Kenya Greece Tanzania Barbados Jamaica Senegal Philippines United States Germany Australia Slovak Republic Cameroon Czech Republic Morocco Japan Sri Lanka Hungary Puerto Rico Mali Mexico Burundi Sweden Austria Angola Russian Federation Costa Rica Ukraine Belgium India Venezuela Tunisia China Nicaragua Chad France Benin Estonia Mauritania Italy Kyrgyz Republic Brazil Algeria Guinea Colombia Bolivia Argentina Gambia, The n/a Libya...n/a n/a Myanmar...n/a World Bank/International Finance Corporation, Doing Business 2013: Smarter Regulations for Small and Medium-Size Enterprises 474 The Global Competitiveness Report

6 6.06 Number of procedures required to start a business Number of procedures required to start a business Canada New Zealand Australia Georgia Kyrgyz Republic Macedonia, FYR Madagascar Rwanda Slovenia Armenia Belgium Burkina Faso Finland Hong Kong SAR Malaysia Senegal Singapore Sweden Taiwan, China Albania Bulgaria Burundi Denmark Hungary Ireland Latvia Liberia Mali Thailand Benin Cameroon Estonia France Iceland Israel Korea, Rep Lebanon Mauritius Netherlands Norway Oman Peru Portugal South Africa Sri Lanka Uruguay Azerbaijan Croatia Cyprus Egypt Guinea Italy Jamaica Kazakhstan Lao PDR Luxembourg Mexico Montenegro Morocco Panama Poland Puerto Rico Romania Serbia Sierra Leone Slovak Republic Switzerland Turkey United Arab Emirates United Kingdom United States Yemen Zambia Bahrain Bangladesh Chile Dominican Republic Ghana Iran, Islamic Rep Jordan Lesotho Lithuania Moldova Mongolia Nepal Paraguay Ukraine Angola Austria Barbados Bhutan Cape Verde Colombia El Salvador Gambia, The Guyana Japan Nicaragua Nigeria Qatar Russian Federation Timor-Leste Trinidad and Tobago Cambodia Chad Czech Republic Ethiopia Gabon Germany Indonesia Mauritania Mozambique Saudi Arabia Tanzania Zimbabwe Botswana Côte d Ivoire Kenya Malawi Namibia Pakistan Seychelles Spain Tunisia Vietnam Bosnia and Herzegovina Greece Malta Costa Rica Guatemala Haiti India Kuwait Swaziland Brazil China Ecuador Honduras Suriname Algeria Argentina Bolivia Brunei Darussalam Uganda Philippines Venezuela...17 n/a Libya...n/a n/a Myanmar...n/a World Bank/International Finance Corporation, Doing Business 2013: Smarter Regulations for Small and Medium-Size Enterprises The Global Competitiveness Report

7 6.07 Time required to start a business Number of days required to start a business New Zealand Australia Georgia Macedonia, FYR Hong Kong SAR Rwanda Singapore Albania Belgium Canada Hungary Iceland Netherlands Portugal Senegal Denmark Italy Liberia Malaysia Mauritius Puerto Rico Slovenia Turkey United States Egypt Estonia France Jamaica Korea, Rep Norway Panama Sri Lanka Uruguay Armenia Azerbaijan Burundi Chile Cyprus Madagascar Mali Oman United Arab Emirates Bahrain Croatia Lebanon Mexico Moldova Qatar Ireland Kyrgyz Republic Montenegro Romania Taiwan, China Cape Verde Greece Tunisia Ghana Jordan Mongolia Morocco Serbia Sierra Leone Burkina Faso Colombia Iran, Islamic Rep Mozambique United Kingdom Finland Honduras Cameroon Ethiopia Germany Latvia Slovak Republic Sweden El Salvador Zambia Barbados Bulgaria Russian Federation Switzerland Bangladesh Dominican Republic Kazakhstan Luxembourg Mauritania South Africa Czech Republic Guyana Lithuania Israel Pakistan Saudi Arabia Ukraine Japan Lesotho Algeria Austria Argentina Benin Peru Tanzania Gambia, The India Spain Nepal Thailand Côte d Ivoire Kenya Kuwait Poland China Uganda Nigeria Vietnam Guinea Paraguay Bhutan Philippines Bosnia and Herzegovina Malawi Nicaragua Seychelles Guatemala Malta Yemen Trinidad and Tobago Indonesia Bolivia Ecuador Swaziland Gabon Costa Rica Botswana Chad Namibia Angola Cambodia Zimbabwe Lao PDR Timor-Leste Brunei Darussalam Haiti Brazil Venezuela Suriname n/a Libya...n/a n/a Myanmar...n/a World Bank/International Finance Corporation, Doing Business 2013: Smarter Regulations for Small and Medium-Size Enterprises 476 The Global Competitiveness Report

8 6.08 Agricultural policy costs In your country, how would you assess the agricultural policy? [1 = excessively burdensome for the economy; 7 = balances well the interests of taxpayers, consumers, and producers] weighted average 1 MEAN New Zealand Malaysia Oman Luxembourg Singapore Rwanda Brunei Darussalam Netherlands Ireland Uruguay Gambia, The Sweden United Arab Emirates China Chile Estonia Zambia Bangladesh Hong Kong SAR Australia Saudi Arabia Qatar Brazil Malta Mauritius Macedonia, FYR Morocco Bhutan Paraguay Montenegro Indonesia Botswana United Kingdom Sri Lanka Belgium Lao PDR Bahrain Austria Namibia Kazakhstan Seychelles Taiwan, China Canada Finland Armenia United States Vietnam Ghana Azerbaijan Guatemala Barbados Sierra Leone Guyana South Africa Côte d Ivoire Guinea Cambodia Germany Israel Nicaragua Denmark Mali Lithuania Ecuador Kenya Panama Turkey Cape Verde Myanmar Peru Cyprus Jamaica Latvia Jordan MEAN Switzerland Bosnia and Herzegovina Ethiopia Uganda France Philippines Costa Rica Mongolia Senegal Tanzania Angola Korea, Rep India Cameroon Nigeria Hungary Norway Puerto Rico Honduras Bolivia Swaziland Burkina Faso Poland Dominican Republic Czech Republic Lesotho Spain Malawi Gabon Timor-Leste Madagascar Pakistan Tunisia Nepal Liberia Romania Slovenia Italy Trinidad and Tobago Iran, Islamic Rep Albania Bulgaria Portugal Chad Egypt Slovak Republic Thailand Colombia Algeria Suriname Georgia El Salvador Ukraine Iceland Lebanon Serbia Kuwait Mexico Burundi Russian Federation Kyrgyz Republic Mauritania Zimbabwe Moldova Yemen Argentina Mozambique Haiti Benin Greece Japan Croatia Libya Venezuela The Global Competitiveness Report

9 6.09 Prevalence of trade barriers In your country, to what extent do non-tariff barriers (e.g., health and product standards, technical and labeling requirements, etc.) limit the ability of imported goods to compete in the domestic market? [1 = strongly limit; 7 = do not limit at all] weighted average 1 MEAN Hong Kong SAR New Zealand Qatar Singapore United Arab Emirates Finland Luxembourg Portugal Netherlands Georgia Oman Belgium Estonia Ireland Cyprus Sweden United Kingdom Greece Bahrain Morocco Zimbabwe Jamaica Puerto Rico Suriname Australia Mauritius Austria Chile Malta Malaysia Barbados Taiwan, China Latvia Saudi Arabia France South Africa Spain Denmark Botswana Sierra Leone Slovak Republic Gambia, The Hungary Trinidad and Tobago Slovenia Norway Guatemala Kazakhstan Panama Thailand Uruguay Rwanda United States Lithuania Jordan Mexico Germany Croatia Seychelles Philippines India Bangladesh Liberia Moldova Canada Zambia Italy Czech Republic Macedonia, FYR Brunei Darussalam Indonesia Guyana Paraguay Namibia MEAN Peru China Senegal Burkina Faso Lao PDR Cambodia Azerbaijan Montenegro Lebanon Swaziland Lesotho Cameroon Kyrgyz Republic Mongolia Poland Israel Mozambique Pakistan Uganda Armenia Nigeria Tunisia Turkey Korea, Rep Albania Malawi Ghana Iceland Bhutan Vietnam Sri Lanka Guinea Bosnia and Herzegovina Myanmar Serbia Nepal Japan Côte d Ivoire Iran, Islamic Rep Switzerland Kuwait Brazil Honduras Ukraine Costa Rica Ecuador Libya Gabon Bulgaria Russian Federation Haiti Kenya Cape Verde Romania Madagascar Angola Colombia Dominican Republic Tanzania Ethiopia Nicaragua Egypt Mali Mauritania Timor-Leste Bolivia El Salvador Yemen Algeria Benin Burundi Venezuela Chad Argentina The Global Competitiveness Report

10 6.10 Trade tariffs Trade-weighted average tariff rate 2012 or most recent year available 1 Hong Kong SAR Libya Singapore Austria Belgium Bulgaria Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Ireland Italy Latvia Lithuania Luxembourg Malta Netherlands Poland Portugal Romania Slovak Republic Slovenia Spain Sweden United Kingdom Mauritius Georgia United States Peru New Zealand Timor-Leste Switzerland Canada Albania Armenia Ukraine Japan Iceland Croatia Montenegro Philippines Brunei Darussalam Costa Rica Norway Myanmar Nicaragua Israel Australia Moldova El Salvador Honduras Kuwait United Arab Emirates Qatar Oman Bahrain Saudi Arabia Mongolia Chile Indonesia Guatemala Bosnia and Herzegovina Malaysia Turkey Serbia Macedonia, FYR Taiwan, China Haiti South Africa Panama Yemen Botswana Swaziland Lesotho Namibia Lebanon Colombia Thailand Paraguay Dominican Republic Azerbaijan Ecuador Mozambique Madagascar Jamaica Uruguay Vietnam Mexico Bolivia Lao PDR Korea, Rep Angola Kenya Rwanda Burundi Mauritania Uganda Russian Federation Kazakhstan Cambodia Tanzania Cape Verde Jordan Malawi Ghana Trinidad and Tobago Benin Mali Burkina Faso Senegal Côte d Ivoire Argentina Suriname Liberia Guyana Zambia Kyrgyz Republic China Nigeria Sri Lanka Brazil Guinea India Morocco Venezuela Ethiopia Bangladesh Sierra Leone Algeria Gambia, The Cameroon Chad Gabon Seychelles Tunisia Nepal Pakistan Egypt Zimbabwe Bhutan Barbados Iran, Islamic Rep n/a Puerto Rico...n/a International Trade Centre The Global Competitiveness Report

11 6.11 Prevalence of foreign ownership In your country, how prevalent is foreign ownership of companies? [1 = extremely rare; 7 = highly prevalent] weighted average 1 MEAN Luxembourg Hong Kong SAR Singapore United Kingdom Czech Republic Ireland Slovak Republic Australia New Zealand Estonia Panama Canada Chile Uruguay Barbados Hungary United Arab Emirates Belgium Costa Rica Bahrain France Côte d Ivoire Gabon Cameroon Puerto Rico Netherlands Sweden Botswana Finland Ghana Liberia Zambia Switzerland Mexico South Africa Gambia, The Latvia Peru Denmark Uganda Morocco Taiwan, China Norway Senegal Namibia Germany Jamaica Malaysia United States Dominican Republic Japan Israel Austria Spain Lesotho Sierra Leone Guatemala Sri Lanka Nigeria Mozambique Mongolia Swaziland Oman Philippines Poland Montenegro Mauritius Qatar Thailand Malta Honduras Cyprus Seychelles Tunisia MEAN Cambodia Indonesia Argentina Malawi Trinidad and Tobago Jordan Cape Verde Madagascar Rwanda Brazil Paraguay Colombia Brunei Darussalam Bosnia and Herzegovina Armenia Greece China Lithuania Portugal India Kenya Tanzania Zimbabwe Guyana Korea, Rep Saudi Arabia Vietnam Croatia Burkina Faso Ecuador Romania Georgia Nicaragua Turkey Macedonia, FYR Lao PDR Bulgaria El Salvador Suriname Kazakhstan Timor-Leste Azerbaijan Kyrgyz Republic Serbia Moldova Lebanon Pakistan Guinea Bangladesh Egypt Mali Bolivia Ukraine Albania Angola Italy Venezuela Russian Federation Chad Ethiopia Algeria Myanmar Slovenia Benin Nepal Kuwait Iceland Mauritania Haiti Burundi Yemen Bhutan Libya Iran, Islamic Rep The Global Competitiveness Report

12 6.12 Business impact of rules on FDI In your country, to what extent do rules and regulations encourage or discourage foreign direct investment (FDI)? [1 = strongly discourage FDI; 7 = strongly encourage FDI] weighted average 1 MEAN Ireland Singapore Hong Kong SAR Luxembourg Panama Bahrain Rwanda United Arab Emirates Mauritius Chile United Kingdom Morocco Malta Malaysia Taiwan, China Uruguay Qatar Netherlands Estonia Sri Lanka Thailand Oman Lesotho Peru Costa Rica Israel Belgium Tunisia Sweden Cambodia Lao PDR Finland Puerto Rico Barbados Zambia Côte d Ivoire Gambia, The Switzerland Slovak Republic Cameroon Australia Uganda Macedonia, FYR Bangladesh China Mexico Senegal Japan Georgia Turkey Cyprus Germany Vietnam Czech Republic United States Norway Trinidad and Tobago Canada Austria Brunei Darussalam Indonesia Mozambique Burkina Faso New Zealand Nigeria Tanzania India Azerbaijan Denmark Latvia Ghana Jordan Colombia France MEAN Pakistan Saudi Arabia Sierra Leone Montenegro Seychelles Dominican Republic Albania Gabon South Africa Jamaica Bhutan Philippines Cape Verde Liberia Korea, Rep Botswana Kazakhstan Bosnia and Herzegovina Spain Armenia Paraguay Guyana Brazil Portugal Poland Kenya Namibia Hungary Guatemala Nicaragua Ethiopia Malawi Mongolia Swaziland Madagascar Suriname Lithuania Mali Timor-Leste Lebanon Moldova Romania Guinea Bulgaria Honduras Nepal Russian Federation Egypt Kyrgyz Republic Mauritania Bolivia El Salvador Ecuador Yemen Serbia Chad Haiti Myanmar Ukraine Algeria Libya Iran, Islamic Rep Burundi Benin Italy Croatia Greece Slovenia Kuwait Iceland Angola Zimbabwe Argentina Venezuela The Global Competitiveness Report

13 6.13 Burden of customs procedures In your country, how efficient are the customs procedures (related to the entry and exit of merchandise)? [1 = not efficient at all; 7 = extremely efficient] weighted average 1 MEAN Singapore Finland Hong Kong SAR New Zealand United Arab Emirates Netherlands Sweden Qatar Ireland Luxembourg Rwanda Georgia Taiwan, China Estonia Iceland Australia Austria United Kingdom Oman Norway Belgium Switzerland Malaysia Puerto Rico Japan Denmark Chile Portugal Bahrain Germany Spain Hungary Slovenia Malta United States Canada Cyprus Senegal Panama Gambia, The Brunei Darussalam France Lithuania Mauritius Macedonia, FYR Jordan Czech Republic Saudi Arabia Korea, Rep Israel Dominican Republic South Africa Slovak Republic Latvia Bosnia and Herzegovina Bhutan Zambia Morocco Seychelles China Uruguay Croatia Lao PDR Barbados Botswana Poland Italy Montenegro Peru Sri Lanka Paraguay Costa Rica Namibia Indonesia MEAN Kazakhstan Mexico Cameroon Bulgaria Liberia Thailand Greece Ecuador Guyana Guatemala Tunisia Mali Turkey India Egypt Colombia Pakistan Uganda Bolivia Kuwait Lesotho Burkina Faso Kenya Gabon Vietnam Madagascar Cambodia Honduras Iran, Islamic Rep Nicaragua Jamaica Suriname Mozambique Moldova Ghana Côte d Ivoire El Salvador Serbia Bangladesh Guinea Lebanon Malawi Albania Romania Azerbaijan Cape Verde Yemen Mauritania Armenia Russian Federation Nepal Sierra Leone Myanmar Tanzania Nigeria Philippines Kyrgyz Republic Zimbabwe Trinidad and Tobago Ethiopia Mongolia Timor-Leste Swaziland Benin Brazil Ukraine Libya Burundi Algeria Haiti Chad Angola Argentina Venezuela The Global Competitiveness Report

14 6.14 Imports as a percentage of GDP Imports of goods and services as a percentage of gross domestic product 2012 or most recent year available 1 Hong Kong SAR Singapore Luxembourg Lesotho Seychelles Belgium Kyrgyz Republic Malta Estonia Slovak Republic Vietnam Netherlands Cambodia Hungary Lebanon Guyana Lithuania Mongolia Liberia Moldova Ireland Thailand Czech Republic Jordan Slovenia Malaysia Macedonia, FYR Panama United Arab Emirates Mauritania Bulgaria Honduras Latvia Swaziland Sierra Leone Mauritius Taiwan, China Montenegro Nicaragua Zimbabwe Bosnia and Herzegovina Serbia Tunisia Mozambique Namibia Georgia Guinea Jamaica Bahrain Austria Ukraine Cape Verde Iceland Paraguay Senegal Chad Barbados Korea, Rep Armenia Albania Morocco Bhutan Côte d Ivoire Ghana Denmark El Salvador Tanzania Botswana Cyprus Malawi Poland Romania Puerto Rico Gambia, The Haiti Oman Zambia Suriname Costa Rica Germany Kenya Croatia Finland Mali Sweden Sri Lanka Angola Israel Portugal Burundi Madagascar Guatemala Uganda Ethiopia Switzerland Benin South Africa Yemen Rwanda Bolivia Ecuador United Kingdom Chile Mexico Nepal Burkina Faso India Libya Egypt Dominican Republic Trinidad and Tobago Gabon Lao PDR Cameroon France Turkey Bangladesh Canada Qatar Philippines Spain Greece Algeria Kazakhstan Italy New Zealand Nigeria Uruguay Brunei Darussalam Norway Saudi Arabia Kuwait Azerbaijan Indonesia China Timor-Leste Peru Pakistan Russian Federation Australia Venezuela Myanmar Colombia Argentina Japan United States Iran, Islamic Rep Brazil SOURCES: World Trade Organization, Statistical Database: Time Series on Merchandise and Commercial Services (accessed June 12, 1013); International Monetary Fund, World Economic Outlook Database (April 2013 edition); national sources The Global Competitiveness Report

15 6.15 Degree of customer orientation In your country, how well do companies treat customers? [1 = indifferent to customer satisfaction; 7 = highly responsive to customers and seek customer retention] weighted average 1 MEAN Japan Qatar Switzerland Taiwan, China Austria New Zealand United Arab Emirates Sweden Denmark Hong Kong SAR Korea, Rep Belgium United States Singapore Thailand Ireland Iceland Malaysia Brunei Darussalam Philippines Germany Norway Guatemala Turkey Puerto Rico Oman Lithuania Canada Finland Netherlands Luxembourg United Kingdom Colombia Estonia Sri Lanka Australia Latvia Gambia, The Costa Rica Cyprus Kenya Jordan El Salvador Egypt Poland Mauritius Saudi Arabia Italy Portugal Indonesia Bulgaria Slovenia France Mexico Brazil Peru South Africa Zambia Azerbaijan Malta Cambodia Spain Armenia Senegal Lebanon Czech Republic Bosnia and Herzegovina Madagascar Bahrain Panama Ukraine Greece Lao PDR Macedonia, FYR MEAN Montenegro China Albania India Slovak Republic Kazakhstan Dominican Republic Barbados Kuwait Croatia Chile Myanmar Tunisia Ghana Swaziland Liberia Guyana Paraguay Hungary Uruguay Seychelles Côte d Ivoire Mali Uganda Kyrgyz Republic Vietnam Morocco Honduras Rwanda Israel Yemen Pakistan Benin Nigeria Bangladesh Malawi Tanzania Burkina Faso Russian Federation Gabon Ecuador Romania Cameroon Guinea Bhutan Nepal Botswana Iran, Islamic Rep Sierra Leone Mongolia Moldova Jamaica Georgia Serbia Nicaragua Suriname Mozambique Libya Zimbabwe Burundi Timor-Leste Lesotho Trinidad and Tobago Argentina Cape Verde Namibia Bolivia Ethiopia Venezuela Algeria Mauritania Haiti Chad Angola The Global Competitiveness Report

16 6.16 Buyer sophistication In your country, how do buyers make purchasing decisions? [1 = based solely on the lowest price; 7 = based on a sophisticated analysis of performance attributes] weighted average 1 MEAN Japan Switzerland Qatar Finland Hong Kong SAR Taiwan, China Luxembourg Sweden United States United Kingdom Malaysia Singapore Norway Netherlands Canada China Germany Belgium Sri Lanka United Arab Emirates Korea, Rep Ireland South Africa Bahrain Thailand Azerbaijan Puerto Rico New Zealand Kazakhstan Chile Austria Lao PDR France Malta Italy Mauritius Israel Costa Rica Seychelles Australia Oman Iceland Cyprus Saudi Arabia Panama El Salvador Peru Bolivia Philippines Indonesia Barbados Uruguay Denmark Mexico Ecuador Iran, Islamic Rep Russian Federation Brazil India Vietnam Zambia Cambodia Spain Lebanon Colombia Namibia Guatemala Trinidad and Tobago Armenia Nicaragua Swaziland Kuwait Brunei Darussalam Liberia MEAN Czech Republic Tunisia Argentina Jamaica Jordan Rwanda Bangladesh Turkey Portugal Greece Dominican Republic Ukraine Nigeria Pakistan Albania Kenya Lesotho Kyrgyz Republic Poland Georgia Morocco Guyana Zimbabwe Suriname Latvia Gambia, The Lithuania Honduras Moldova Ghana Tanzania Estonia Venezuela Cameroon Malawi Mongolia Cape Verde Bulgaria Nepal Slovenia Romania Croatia Montenegro Botswana Algeria Senegal Paraguay Mozambique Madagascar Egypt Hungary Bhutan Angola Gabon Libya Mali Slovak Republic Myanmar Sierra Leone Côte d Ivoire Ethiopia Macedonia, FYR Mauritania Timor-Leste Bosnia and Herzegovina Uganda Haiti Yemen Serbia Benin Burundi Chad Burkina Faso Guinea The Global Competitiveness Report

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