DAFTAR PUSTAKA. Azwar, S. (2008). Penyususnan Skala Psikologi. Yogyakarta: Pustaka Pelajar.

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5 diaksesl 14 april 2015 pukul 23:27

The Relationship between Service Quality, Customer Satisfaction and Loyalty in Restaurant Business in East Java

International Journal of Business and Management Invention ISSN (Online): 2319 8028, ISSN (Print): 2319 801X Volume 3 Issue 5ǁ May. 2014 ǁ PP.01-10 The Relationship between Service Quality, Customer Satisfaction