POSITION DESCRIPTION: DATA ANALYST

Transcription

1 POSITION DESCRIPTION: DATA ANALYST Position Description Divisional focus areas Reports to: Direct Reports: Position Liaises with: This position will collect, organise and analyse data extracted from multiple data bases. This position will be required to turn data into information, information into insight and insight into business. This position will be responsible for the support and maintenance of reporting tools and will be required to formulate reports, recommendations and trends. It will develop and deliver customised data reporting to meet business and compliance requirements and develop and initiate measurable improvements to work processes. Partnerships and New Business will be responsible for maintaining a strategic oversight of the sector (State and Federal); monitoring opportunities for new business relating to service delivery and practice; and supporting the data analysis and reporting required to deliver outcome measurements and business improvements in both Customer Services and Practice, Quality and Improvement. Specifically this will involve contract and relationship management; analysis and reporting of data; sourcing and submitting tender applications; as well as incubating and integrating new projects. The Division will work closely with Customer Services and Practice Quality and Innovation to strengthen the accountability and quality improvement required to position the organisation into the future, align with the Strategic Plan, and implement a Quality Management and Improvement Framework. Senior Business Analyst N/A Internally: CEO, all Leadership Team members, Central office staff, General Managers, Managers, Team Leaders and staff across RANSW. Externally: Suppliers and other stakeholders as necessary. Board of Directors (RA NSW). Other RA organisations. Location: Central Office 1

2 Strategic Goals Areas of responsibilities Key Performance Indicators Client Focus 1. Coordinate and manage the data capture, performance and reporting across the organisation and report on these in accordance with RANSW reporting calendar 1.1 Maintain and develop standardised reporting of operational performance Accurate and timely data imports and extracts Maintain databases/data systems and update them as per maintenance schedule Maintain and develop a data dictionary to maximise the extraction of intelligence Provide exception reporting where required Supports data collection systems and other strategies that optimize statistical efficiency and data quality Conducts regular audits of systems 2. Identify and analyse key business drivers and produce business insights focused on improving performance 2.1 Work closely with management to prioritise and customise business reporting and information needs Interpret data; Analyse results; and Make recommendations to the business for support and improvement of business objectives 2.2 Coordinate the accurate and timely capture of data and report on performance of staff in relation to dashboard measures as agreed Risk Management System Update and implement process workflows and manage the support of the RMSS system Case Management and Client Information Systems (Penelope & Calumo) Maintain and develop best practice recommendations for systems; evaluate major updates; scope the operational and clinical application of the 2

3 changes and configuration in the system for RA NSW operational purposes Manage, resolve and report on incidents, errors or concerns, record and retain data that can be used to analyse and determine areas for improvement. 2.3 Present formal analysis and recommendation of performance, trends and to key stakeholders Identify, analyse, and interpret trends or patterns of performance Provide support and guidance to end users Optimise workflow by assessing suitability of regular tasks for report automation In consultation with key stakeholders, develop and initiate measurable improvements to work processes People 3. Engage in an agenda of innovation and excellence in the practice and services provided to clients. 1. Ensure that our systems and programs support the business objectives and efficiency requirements 3.1 Seek out changes to practice and innovations that would assist in improved and more effective service delivery that deliver positive outcomes for our clients. 1.1 Assess the capability and effectiveness of the systems in place for data reporting and outcomes to ensure effectiveness and utility 1.2 Develop workflows, auditing and training requirements to implement system updates or data initiatives and improvements in program and service delivery across the organisation Work closely with teams to specify and schedule reporting requirement Translate business requirements into reporting and analysis specifications Provide training and support on how to use systems to maximise data integrity, 3

4 Sustainability 1. Accepts personal responsibility for overseeing and maintaining safe work practices 2. Utilise well developed business acumen and technical experience to meet business sustainability objectives 3. Ensure corporate regulatory compliance Work with key stakeholders to develop data collection and reporting for the State Funded Programs and for VADCAS monitoring. 1.3 Influence the direction and policy development in critical areas of practice. 1.4 Collaborate on project based analytical assignments that may require ongoing attendance at working parties 1.1 Demonstration of safe work practices including identification and reporting of hazards/workplace incidents as they occur 1.2 In conjunction with the Senior Business Analyst, ensure that the Leadership Team is well and fully informed on all aspects of the operations, including any risks to the organisation 2.1 Align business objectives with technology and innovative practice to ensure viability of services 2.2 Participate and contribute to Special Projects as identified by the Senior Business Analyst 3.1 Draft and implement appropriate procedures documents for areas of responsibility 3.2 Maintain RANSW s paper and electronic records and documents in compliance with relevant legislations 4

5 KEY COMPETENCIES Interpersonal and Communication Skills Timely resolution of enquiries or work requests; demonstrates initiative, adaptability in difficult situations and a high level of effective verbal and written skills in dealing with people at all levels Knowledge The ability to apply knowledge and common sense to a variety of situations using pragmatic can do attitude; is able to assess the facts, identify opportunities, assess the risks and make recommendations in relation to the improvement of programs and services; ability to work to strict deadlines and adapt to changing conditions. Teamwork Works collaboratively with Senior Business Analyst, the Partnerships and New Business team, Practice Leaders and Specialists; and 12 Regional Managers to accomplish organisational goals and reinforce the vision; respects the needs and contributions of others and is a leader in reinforcing a team approach. Self-Motivated - Self-starter with excellent organisational and time management skills; ability to self-motivate and multi-task and work independently; Aptitude to think on your feet and produce practical answers; Proactive, shows initiative & leads by example, ensuring staff are accountable. Business Acumen Knowledgeable in current practices, trends, technology and information affecting the sector and organisation. Experience in business information analysis and interpretation 5

6 SELECTION CRITERIA Essential 3 + years experience in a similar analytical position Tertiary qualifications in ICT or related field Strong working knowledge of SQL, data manipulation and reporting tools and processes Demonstrated experience with Microsoft SQL Server Strong knowledge of and experience with reporting packages (Business Objects etc), databases (SQL etc), programming Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy Adept at responding to queries, report writing and presenting findings Excellent verbal and written skills, strong teamwork and networking skills Desirable Experience in one or both Case Management and Client Information Systems (Penelope and Calumo) Previous work experience or knowledge of working with a not for profit organisation. 6