Redbooks Paper. IBM Solutions Builder Express Portfolio Solutions for Content Management: Collaborative Document Management.

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1 Redbooks Paper Maren Nelson IBM Solutions Builder Express Portfolio Solutions for Content Management: Collaborative Document Management Executive summary IBM Solutions Builder Express offers Business Partners a new generation of solutions enablement. It gives Business Partners technical tools and implementation assets to customize and deploy industry-specific solutions for midsize customers. Solutions Builder Express is a portfolio of Solution Starting Points based on IBM middleware. This document provides information about the Customer value propositions, Target market, Core components, Solution architecture, Overview and other highlights of the Content management: collaborative document management solution. Copyright IBM Corp All rights reserved. ibm.com/redbooks 1

2 Value proposition IBM Solutions Builder Express provides Business Partners: Speed - Accelerate Business Partner time-to-value with a proven reusable methodology and portfolio of assets extensively researched, developed and tested by IBM Business Partners in direct response to mid-market end-customer needs Simplicity - Expedited Business Partner ability to go to market with a solutions orientation leading with Express products and aligned with key SMB industries Return on Investment (ROI) - Rapid ROI in as little as 60 days with solutions that enable up-selling and cross-selling of products and high-value services Support - Direct access to Solutions Builder Express development team experts in addition to enablement and support through the Virtual Innovation Center (VIC) Target market Target market for Solutions Builder Express Business Partners focusing on the SMB market End customer profile for your new solution Number of Employees: < 1000 Industry: Banking Sponsor: CEO/Owner/President, IT Manager, Sales Executive Overall Banking Industry Snapshot $1.58B WW Middleware Opportunity Top City/States in G9: California, Paris, Milan, Frankfurt, London, Shanghai, Sydney, Toyko Core components of the starting point IBM Solutions Builder Express provides Business Partners with a Solution Overview, Implementation Guide and Demo Toolkit as shown and described in Figure 1 on page 3. 2 IBM Solutions Builder Express Portfolio Solution: Collaborative Document Management

3 Figure 1 Starting Point Components Collaborative document management starting point overview Description: This solution starting point illustrates a collaborative document management solution that can be applied to a variety of business processes. It illustrates how a business could effectively and securely manage their documents electronically in a central place and automate business processes that involve these documents. Business employees can make secure updates to documents while automatically preserving previous versions. They can also IBM Solutions Builder Express Portfolio Solution: Collaborative Document Management 3

4 automate approval cycles and document routing and activity assignment, allowing the business to enforce deadlines and easily see document status. Middleware: Lotus Domino Document Manager, Lotus Workflow, Lotus Instant Messaging and Web Conferencing, Lotus Domino Utility Server Express, Lotus Domino Collaboration Express Applicable industries: Horizontal Skills needed: Data modeling, document use analysis, business process modeling and workflow concepts, HTML, JavaScript, LotusScript, Domino administration, networking, Web server experience, knowledge of LDAP, knowledge of graphical design tools, experience with Windows Platforms: Windows More detailed information about this and other Starting Points that are available to you in the Solutions Builder Express Portfolio can be found at: Estimated solution cost Table 1 shows the estimated software, hardware and services costs for a typical Content Management solution implementation for Collaborative Document Management. Table 1 Estimated solution costs Product Approximate Cost Business drivers With your newly developed Express solution you can help midmarket customers: Software $10,250 Hardware $7,500 Services $33,150 Solution Total a $50,900 a. Solution total includes the software licensing for 20 users (20% of 100-user business workforce) and 2 single processor IBM Eserver xseries servers. Services hours are estimated for an entry-level solution. Streamline document-based business processes Reduce operational costs and improve efficiencies Promote process automation and consistency 4 IBM Solutions Builder Express Portfolio Solution: Collaborative Document Management

5 Provide coordination of document management activities Centralize management of information Provide secure document storage and eliminate document loss Enable concurrent information access by multiple employees in different locations Reduce physical storage space needs Enable employee collaboration Leverage existing environments Communicate immediately with process participants to resolve bottlenecks Starting point highlights Business Enhance business and employee effectiveness through secure centralized electronic document storage Achieve cost reductions by optimizing and streamlining processes Gain improved operating efficiencies and reduce cycle time Enable more effective collaboration between employees Technical Integrated collaborative functions (person awareness, instant messaging) Secure user and role-based access to all types of documents Robust Web browser and full client interfaces that can be customized or used out of the box Sample collaborative document management process Sample document data hierarchy Integration with a variety of leading customer environments Customer value propositions For midmarket businesses who want to more efficiently and securely manage, store and access business documents, IBM business partners can provide the following benefits: Easily and cost-effectively demonstrate compliance with internal security and review processes, managing authorized access, and applying security mandates Improved employee collaboration by having instant online connection to colleagues who have previously worked with the document IBM Solutions Builder Express Portfolio Solution: Collaborative Document Management 5

6 Gain improved operating efficiencies and reduce cycle time Prospecting questions to identify customer opportunities How does your business currently organize and store documents? Has this method been effective in the past? How does your current method of retrieval apply to your internal document management policies already in place? Have you thought about the information your employees need to access as part of their work process? Are those documents currently available through online access? Do your employees lack effective communications due to relevant information not being at their fingertips? How important is it to improve operational efficiency and streamline its activities? Would you like to be able to see the complete cycle time of your business processes that involve documents and identify the bottlenecks in your internal review process? Solution architecture The architecture of a typical Content Management solution for Collaborative Document Management is shown in Figure 2 with the servers and client machines identified along with the software used to build the solution listed for each of the servers. Figure 2 Collaborative Document Management Solution Architecture 6 IBM Solutions Builder Express Portfolio Solution: Collaborative Document Management

7 Related starting points The following Solutions Builder Express Starting Points are related to this solution, and you may find that one of them better matches the needs of your customers requirements. Document Management in a Banking Loan Application Process Integration of Diverse Applications and Data Managing Content within Business Processes Secured External Access to Company Resources Collaborative Community Portal Process Integration More detailed information about Starting Points in the Solutions Builder Express Portfolio can be found at: IBM Solutions Builder Express Portfolio Solution: Collaborative Document Management 7

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9 Notices This information was developed for products and services offered in the U.S.A. IBM may not offer the products, services, or features discussed in this document in other countries. Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead. However, it is the user's responsibility to evaluate and verify the operation of any non-ibm product, program, or service. IBM may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to: IBM Director of Licensing, IBM Corporation, North Castle Drive Armonk, NY U.S.A. The following paragraph does not apply to the United Kingdom or any other country where such provisions are inconsistent with local law: INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you. This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice. Any references in this information to non-ibm Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Information concerning non-ibm products was obtained from the suppliers of those products, their published announcements or other publicly available sources. IBM has not tested those products and cannot confirm the accuracy of performance, compatibility or any other claims related to non-ibm products. Questions on the capabilities of non-ibm products should be addressed to the suppliers of those products. This information contains examples of data and reports used in daily business operations. To illustrate them as completely as possible, the examples include the names of individuals, companies, brands, and products. All of these names are fictitious and any similarity to the names and addresses used by an actual business enterprise is entirely coincidental. COPYRIGHT LICENSE: This information contains sample application programs in source language, which illustrates programming techniques on various operating platforms. You may copy, modify, and distribute these sample programs in any form without payment to IBM, for the purposes of developing, using, marketing or distributing application programs conforming to the application programming interface for the operating platform for which the sample programs are written. These examples have not been thoroughly tested under all conditions. IBM, therefore, cannot guarantee or imply reliability, serviceability, or function of these programs. You may copy, modify, and distribute these sample programs in any form without payment to IBM for the purposes of developing, using, marketing, or distributing application programs conforming to IBM's application programming interfaces. Copyright IBM Corp All rights reserved. 9

10 This document created or updated on August 10, Send us your comments in one of the following ways: Use the online Contact us review redbook form found at: ibm.com/redbooks Send your comments in an to: Mail your comments to: IBM Corporation, International Technical Support Organization Dept. JN9B Building 003 Internal Zip 2834, Burnet Road Austin, Texas U.S.A. Trademarks The following terms are trademarks of the International Business Machines Corporation in the United States, other countries, or both: Eserver ibm.com xseries Domino Express Portfolio IBM Lotus Workflow Lotus Redbooks (logo) The following terms are trademarks of other companies: Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both. Microsoft, Windows, Windows NT, and the Windows logo are trademarks of Microsoft Corporation in the United States, other countries, or both. Intel, Intel logo, Intel Inside, Intel Inside logo, Intel Centrino, Intel Centrino logo, Celeron, Intel Xeon, Intel SpeedStep, Itanium, and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. UNIX is a registered trademark of The Open Group in the United States and other countries. Linux is a trademark of Linus Torvalds in the United States, other countries, or both. Other company, product, or service names may be trademarks or service marks of others. 10 IBM Solutions Builder Express Portfolio Solution: Collaborative Document Management