Syllabus -- CIS Computer Maintenance / A+ Certification

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1 Syllabus -- CIS Computer Maintenance / A+ Certification Cuyamaca College: Fall 2015 Tim Phillips Adapt and overcome USMC proverb Section 0708 (On Campus) Monday 8:30 am - 12:25 pm Room E-213 Web: Office & Phone: Office Hours: E-107-C Monday (in-office) 12:35-3:35 pm Monday (online) 5:00-7:00 pm Course Description: This course prepares students for the CompTIA A+ Certification exam, an industry-sponsored exam that establishes a benchmark level of knowledge and competency expected of computer service technicians who are in entry-level positions. A+ Certification also serves as the foundation for computer service professionals who are pursuing other valuable industry certifications, such as the Cisco Certified Networking Associate (CCNA), CompTIA Network+, CompTIA Security+, and Microsoft Certified Professional (MCP). While preparing for the A+ Certification exam, students will gain comprehensive knowledge in PC hardware and Windows operating systems, networking, printers, and customer service. Hands-on labs using the latest computer components and operating systems will also provide an opportunity for students to enhance their skills in assembling, disassembling, servicing, troubleshooting, and upgrading advanced computer and networking systems. Prerequisites: None. Required Materials: Note: You may purchase your course materials from any source including the college book store, Amazon.com, directly from the publisher, or any other source you wish. You may rent text books at the college bookstore or online at sites such as: Text Book: A+ Guide to Managing and Maintaining Your PC, 8 th edition, Jean Andrews, Course Technology/Cengage Learning. ISBN-13: This book covers the current version of the A+ exam ( & ). This text book is available at the Reserve Desk at the college library. You may check out the book for three hours at a time and it cannot leave the library but you may use it instead of purchasing a text book if you wish. Go to the Reserve Desk and ask for the text book for CIS 120. Access to a computer with reliable Internet access and usual college-level student materials (notebook, pens, etc). Optional Materials: Study Guide: CompTIA A & Authorized Practice Questions Exam Cram, 5 th Edition, by David Prowse, Pearson Publishing. ISBN-13: This study guide is available at the college library Reserve Desk as well /7/2015 8:29 AM

2 Important Dates: August 21, 2015 (Friday): August 21, 2015 (Friday): August 31, 2015 (Monday): October 9, 2015 (Friday): October 12, 2015 (Monday): Last day to drop without a W on your transcripts & receive a refund Last day to add the class Last day to apply for Pass/No Pass Last day to apply for Fall 2015 degree or certificate Last day to drop the class You can see the spring 2015 academic calendar in its entirety at: (search by section number) Tutoring: If you feel you need more help than I or other classmates can offer there is free tutoring available in the college Tutoring Center. All tutoring at the college Tutoring Center is free to students. Each semester I try to have a dedicated tutor assigned for this class. I will inform you when tutoring services are arranged for this class. Additional Support: You will be using Blackboard for this class with links to the syllabus and all graded material. You can access Blackboard at: https://gcccd.blackboard.com You may obtain support from the college Help Desk for issues concerning logging on to Blackboard. Please visit the college Help Desk at: Class Format: This class is taught in the classroom with a combination of lecture, demonstration, question and answer, student discussion, independent study, and hands-on lab. You are expected to spend at least 3 hours and 40 minutes each week outside of class studying course material. You are expected to read and review all of the course material to be covered each week before coming to class. Participation: You are expected to attend every class and to be on time. You must also logon to the class Blackboard site at least once a week. If an entire week goes by with no activity on your part either through attendance, communication or completion of a graded event you will be dropped from the class. It is therefore imperative that you let me know if for any reason your participation in the class will be interrupted. It is your responsibility to keep up with the class schedule and to complete graded events when they are available. Various graded events are available for specific time periods. Graded events must be completed during the time they are available--no exceptions! Once dropped from the class you will not be reinstated for any reason. Communication: Any time you communicate with me via you MUST put the course number (CIS 120) and section number in the subject line of your . For example: Subject: CIS 120 Sect 9999 Question about disk drives. IF YOU DO NOT PUT THE CLASS NUMBER IN THE SUBJECT LINE I MAY NOT RECEIVE YOUR SINCE I USE FILTERS ON MY ACCOUNT. I have up to 150 students in five different class sections during any given semester--it is difficult to tell what class you are in unless you specify in your . Also make sure your name is somewhere in the --i can t always tell who is I m sure you understand! REMEMBER THIS IT IS IMPORTANT! - 2-8/7/2015 8:29 AM

3 Certification Exam Information: Upon completion of this class students desiring to take the CompTIA A+ Certification exams should be prepared to successfully pass the current A+ exams. Certification exams must be scheduled, paid for, and taken at an official CompTIA Certification Exam Center. Further information about where to take the certification exam will be provided. In addition to this class I suggest you review additional A+ Certification exam study material to include web-based materials, study guides, sample practice question guides, additional reference material, and the CompTIA web site prior to taking the exams. Orientation Quiz: In order for me to determine that you are correctly enrolled in this class, are active in Blackboard, and are familiar with class policies and procedures you are required to take an Orientation Quiz by Wednesday of the first week of class. See Blackboard Announcements and the 1 st week of the class schedule below for further information. The Orientation Quiz is contained in Module 01 of the class Blackboard site. Failure to take this quiz by the due date will result in you being dropped from the class. Graded Events: This class consists of assignments and graded events contained in Blackboard. These events must be completed according to the class schedule attached to the end of this syllabus. Graded events consist of the following: Quizzes. There are a total of 10 quizzes worth 10 points each. You may take the class quizzes as often as you like in order to increase your score while the quizzes are available. Once a quiz is closed you may no longer take the quiz and the score of your last attempt is recorded as your final quiz grade. Exams. There is one Midterm Exam and one Final Exam. Exams are worth 100 points each and are multiple choice. You may take these exams one time. There is no make-up opportunity for the Final Exam. If you are unavailable to take the exam (due to a legitimate reason) you must notify me prior to the exam date. If you take the exam for any reason other than the time it is normally scheduled without notifying me ahead of time your exam results will be graded on a 75% scale. Lab Notebook. Each student must maintain a Lab Notebook that is professional, well-organized, and uses tabs. The Lab Notebook is worth a total of 100 points and is graded in two parts. The notebook must contain the following: Binder label information including your name, course, and section number. First Page: Table of contents First Tab: Class syllabus Second Tab: Class handouts Third Tab: Class notes Fourth Tab: Lab assignments in chronological order from Lab 1 to Lab 30. Do not use plastic page protectors. Evaluation: Quizzes... 25% quizzes x 10 points each: 100 points Midterm Exam... 25% -- Midterm Exam 100 points Final Exam... 25% -- Final Exam 100 points Lab Notebook... 25% -- Part 1 (organization & completeness) 20 points -- Part 2 (multiple choice/content) 80 points TOTAL: 400 points Grade Scale: A (Above 90%); B (80% - 89%); C (70% - 79%); D (60% - 69%); F (0% - 59%) - 3-8/7/2015 8:29 AM

4 Student Learning Outcomes: Upon successful completion of this course, students will be able to: 1. Differentiate between computer hardware components (motherboard, CPU, memory, power supply, attachment cards, peripheral devices), standards and models (form factors, Microsoft Windows conventions, components), and industry practices (assembly, preventive maintenance, customer support, etc.) that are used by the computer technician community and describe each of their characteristics and functions. 2. Describe the computer system hardware and software components necessary to complete a working computer system (including basic components, peripheral devices, connecting cables, operating system, applications software, etc.); identify each of their characteristics and functions, and utilize compatible components to build and troubleshoot a functioning computer system. 3. Based on techniques learned in class, demonstrate the ability to research, compare, purchase and install computer and hardware and software components to complete an optimal computer system. 4. Utilize skills learned in class to design, build, operate and troubleshoot a limited wired and wireless computer network. 5. Identify prevailing security risks to computer systems (both hardware and software) and explain the precautions used to ensure adequate computer security that keeps data safe from viruses, loss or damage. 6. Using computer component selection and optimization, component integration, test and troubleshooting procedures and techniques learned in class, develop a computer hardware and operating systems software solution to a real-world business computer resource selection, implementation and maintenance problem. Class Policies: You must logon to the class Blackboard site at least once a week. If an entire week goes by with no activity on your part either through attendance, , or completion of a graded event you will be dropped from the class. The best way to contact me is via . I will respond to you within hours. If you do not hear from me within that time send me another . No use of cell phones or other electronic devices including laptops, ipads, etc. during the lecture part of the class. Electronic devices are allowed during lab. If you use a device with audio use earphones. If you are caught cheating or plagiarizing you will earn a 0 on that assignment and I will report the incident to the Student Affairs Office. You are expected to be courteous to each other and to the instructor. You will be asked to leave the class for display of behavior the instructor deems as disruptive to the learning environment. You are expected to work actively with your peers, sharing, listening and explaining, questioning and answering. You are responsible for being prepared for participation in class activities and in group work, and for assisting your peers in understanding the materials provided when working in a group environment. Class Schedule (see next page): The following schedule is provided to keep you on track throughout the semester. You should use it throughout the semester to gauge your progress in the class and to ensure you are covering all of the material. Students are required to complete all assignments during the weeks indicated in the schedule. Failure to complete all assignments when they are available will result in a zero grade /7/2015 8:29 AM

5 CIS 120--Class Schedule Week 1 (8/17--8/23) -- Class Introduction. Ch 1--First Look at Computer Parts and Tools Ch 2--Working Inside a Computer Lab 1--Disassemble and Reassemble a PC Lab 2--Finding Technical Documents Orientation Quiz: only available until -- 11:00 pm, Wed, 19 Aug. Failure to take this quiz by the due date will result in you being dropped from the class. The Orientation Quiz is contained in Module 01 of Blackboard. Week 2 (8/24--8/30) -- Motherboards, Processors, Memory Ch 4--All About Motherboards Ch 5--Supporting Processors and Upgrading Memory Lab 3--Testing Power Supplies Lab 5--Motherboards & CMOS Lab 7--System & Performance Information Quiz #1: only available until 11:00 pm, Sun, 30 Aug Week 3 (8/31--9/6) -- Hard Drives, I/O, and Storage Devices Ch 6--Supporting Hard Drives Ch 8--Supporting I/O and Storage Devices Lab 9--Researching Hardware Components to Build a Computer Lab 10--Installing Dual Monitors Quiz #2: only available until 11:00 pm, Sun, 6 Sep Week 4 (9/7--9/13) -- HOLIDAY: Labor Day -- NO CLASS on Monday You are still responsible for the material indicated below. We will discuss this material the following week. Week 4 (9/7--9/13) -- Troubleshooting, Printers Ch 13--Troubleshooting Hardware Problems Ch 21--Supporting Printers Lab 11--Troubleshooting Hardware Lab 6-- Computer System Upgrades Lab 13-- Remote Assistance Quiz #3: only available until 11:00 pm, Sun, 13 Sep Week 5 (9/14--9/20) -- Networking Ch 15--Connecting to and Setting Up a Network Ch 16--Networking Types, Devices, and Cabling Lab 12--Peer-to-Peer Networking Lab 14--Building a Wireless Network Quiz #4: only available until 11:00 pm, Sun, 20 Sep Week 6 (9/21--9/27) -- Notebooks, Mobile Devices, and Virtualization Ch 19--Supporting Notebooks Ch 20--Mobile Devices and Client-Side Virtualization Lab 19--Building a PC From Parts Lab 24--Windows Backup Quiz #5: only available until 11:00 pm, Sun, 27 Sep - 5-8/7/2015 8:29 AM

6 Week 7 (9/28--10/4) -- MIDTERM EXAM, Interfacing with Customers Midterm Exam: covers all material assigned to date including all text book chapter material and all materials included in the class Blackboard site to date. Midterm Exam taken in class. Multiple choice, 100 points. Ch 9--Satisfying Customer Needs Blackboard: Job-Finding Skills in a Technical Market Blackboard: Cover Letters/Resumes Lab 22--Researching Technical Jobs Midterm Exam will be taken in class Lab Notebook Exam--Part 1. Bring Lab Notebook to class. 20 points. Quiz #10: only available until 11:00 pm, Sun, 4 Oct Week 8 (10/5--10/11) -- Windows Operating Systems Ch 3--Introducing Windows Operating Systems Ch 7--Installing Windows Lab 21--Installing Windows 7 Lab 25--Bootable USB Quiz #6: only available until 11:00 pm, Sun, 11 Oct Week 9 (10/12--10/18) -- Maintaining, Optimizing Windows Ch 10--Maintaining Windows Ch 11--Optimizing Windows Lab 26--Windows Utilities Lab 27--Registry Lab 28--OZ Mode Quiz #7: only available until 11:00 pm, Sun, 18 Oct Week 10 (10/19--10/25) -- Troubleshooting Windows Ch 12--Troubleshooting Windows and Applications Ch 14--Troubleshooting Windows Startup Problems Lab 23--Repairing Windows 7 & Command Line Lab 29--Advanced Boot Options Lab 30--Virtual Machine Quiz #8: only available until 11:00 pm, Sun, 25 Oct Week 11 (10/26--11/1) -- Windows Resources, Security Ch 17--Windows Resources on a Network Ch 18--Security Strategies Lab 15--Wireless MAC Spoof Lab 16--Security: Encryption Lab 17--Security: Using a Keylogger Lab 18--Security: Rootkit Removal Lab 20--Security & Anti-Virus Lab Notebook Exam--Part 2. Bring Lab Notebook to class. 80 points. Quiz #9: only available until 11:00 pm, Sun, 1 Nov (Note: Quiz #10 was taken earlier in Week 7) Week 12 (11/2--11/8) -- FINAL EXAM Final Exam: covers all material assigned since the Midterm Exam including all text book chapter material and all materials included in the class Blackboard site since the Midterm Exam. Multiple choice, 100 points. Taken in class /7/2015 8:29 AM

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