SERVICE GUIDE PANDUAN PERKHIDMATAN
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1 SERVICE GUIDE PANDUAN PERKHIDMATAN
2 Our Company offers life insurance products through our agency force, brokers, independent financial advisors, direct marketing, etc. If you intend to purchase a life insurance product from our authorised agents, you can enjoy these value-added services. Syarikat kami menawarkan produk insurans hayat melalui tenaga agensi, broker, penasihat kewangan bebas, pemasaran secara langsung dan sebagainya. Jika anda ingin membeli produk insurans hayat daripada ejen sah kami, anda boleh menikmati perkhidmatan nilai tambahan berikut. WHAT SERVICES CAN YOU EXPECT FROM OUR AGENT? Before You Buy A Policy 1Deal Only With Registered Agents You can check the status of the agent via the Life Insurance Association of Malaysia s (LIAM) website or via Short Message Service (SMS). Visit my/index.php/customer-zone/know-your-agent for more details Assist You In Choosing The Right Insurance Plan Go through with you the Customer Fact Find form to understand your insurance needs and financial goals Recommend suitable insurance plan(s) after assessing your needs Explain Product Features Explain the product features, benefits payable, exclusions, premiums and charges Provide Product Disclosure Sheet to assist you in making informed decisions and to facilitate product comparison
3 What Services Can You Expect From Our Agent? What Services Can You Expect From Our Agent? 2 3 When You Decide To Buy A Policy Assist You With The Policy Application Explain the importance of answering the questions in the proposal form fully and accurately Submit your application for underwriting after you have signed the proposal form Arrange for medical examination with one of our panel clinics, if required Provide information on making a nomination to ensure policy monies are received by your beneficiaries in the event of death During The Term Of The Policy Continuous Policy Servicing Assist in renewal of policy Provide continuous service e.g. policy modifications, change of address and frequency of premium payments. If the agent has left the Company, we shall appoint a new agent to service you Assist You In Making A Claim Guide you through the standard procedures on how to file an insurance claim Explain The Policy Terms And Conditions Your policy document will be delivered to you (by hand or via post) within 7 days. You will be notified via SMS when the policy is issued Go through the policy terms and conditions with you to ensure that you have purchased the right plan CUSTOMER PORTAL Please visit our customer portal at for online access of your policy information
4 NOW, YOU CAN CHECK THE STATUS OF INSURANCE AGENTS AT YOUR FINGERTIPS! KINI, ANDA BOLEH MENYEMAK STATUS EJEN INSURANS DENGAN MUDAH! Via Internet Melalui Internet Enter agent s MyKad / Old IC / LIAM No. Masukkan Nombor Ejen: MyKad / KP Lama / LIAM Via SMS Melalui SMS Languages: E-English, M-Bahasa Malaysia, C-Chinese Bahasa: E-Bahasa Inggeris, M-Bahasa Malaysia, C-Bahasa Cina Search: A-MyKad / Old IC, B-LIAM No. Cari: A-MyKad / KP Lama, B-Nombor LIAM LIAMENQ E A Type : LIAMENQ <space>language(e/m/c) <space>search(a/b)<space> (MyKad / Old IC / LIAM No.) and SEND TO Taip : LIAMENQ <jarak>bahasa(e/m/c)<jarak> Cari(A/B) <jarak>(nombor MyKad / KP Lama / LIAM) dan HANTAR KE SMS charges at RM0.15 per message applies RM0.15 akan dikenakan bagi setiap SMS Key in MyKad or LIAM No, SEARCH Result Masukkan Nombor MyKad atau LIAM, Cari Keputusan Registered Agent Ejen Berdaftar LIAMENQ E A RM0.00 < > TAN MEI MEI is registered with LIAM under ABC Registered Agent Ejen Berdaftar Not Registered Agent Ejen Tidak Berdaftar or atau Not Registered Agent Ejen Tidak Berdaftar LIAMENQ E A RM0.00 < > is not registered with LIAM
5 APAKAH PERKHIDMATAN YANG BAKAL ANDA TERIMA DARIPADA EJEN KAMI? Apakah Perkhidmatan Yang Bakal Anda Terima Daripada Ejen Kami? Sebelum Anda Membeli Polisi 1Berurusan Hanya Dengan Ejen Yang Berdaftar Anda boleh menyemak status ejen melalui laman web Persatuan Insurans Hayat Malaysia (LIAM) atau melalui Sistem Pesanan Ringkas (SMS). Layari org.my/index.php/customer-zone/know-your-agent untuk maklumat lanjut. Membantu Anda Memilih Pelan Insurans Yang Sesuai Meneliti borang Pencarian Fakta Pelanggan untuk memahami keperluan insurans dan matlamat kewangan anda Mengesyorkan pelan insurans yang sesuai selepas menilai keperluan anda Menerangkan Ciri-Ciri Produk Menerangkan ciri-ciri produk, manfaat yang akan dibayar, pengecualian, premium dan caj-caj Menyediakan Lampiran Penerangan Produk untuk membantu anda membuat keputusan berdasarkan maklumat dan untuk memudahkan perbandingan produk Apabila Anda Mengambil Keputusan 2Untuk Membeli Polisi Membantu Anda Dengan Permohonan Polisi Menerangkan kepentingan menjawab soalan dalam borang cadangan dengan lengkap dan tepat Menyerahkan permohonan anda untuk pengunderaitan selepas anda menandatangani borang cadangan Mengatur pemeriksaan perubatan dengan salah satu panel klinik kami, jika perlu Menyediakan maklumat mengenai penamaan untuk memastikan wang polisi diterima oleh penama/waris anda jika berlaku kematian Menerangkan Terma Dan Syarat Polisi Dokumen polisi anda akan dihantar kepada anda (melalui serahan tangan atau pos) dalam masa 7 hari. Anda akan dimaklumkan melalui SMS apabila polisi dikeluarkan Menyemak terma dan syarat polisi bersama anda untuk memastikan anda telah membeli pelan yang sesuai
6 Apakah Perkhidmatan Yang Bakal Anda Terima Daripada Ejen Kami? 3Semasa Tempoh Polisi Perkhidmatan Polisi Berterusan Membantu semasa pembaharuan polisi Menyediakan perkhidmatan berterusan, contohnya pengubahsuaian polisi, pertukaran alamat dan kekerapan bayaran premium. Jika ejen telah meninggalkan Syarikat, kami akan melantik ejen baharu untuk anda Membantu Anda Membuat Tuntutan Membimbing anda melalui prosedur lazim mengenai cara memfailkan tuntutan insurans If you are not satisfied with the services of our agent or require additional support from our Company, contact us at or visit for more information. Sekiranya anda tidak berpuas hati dengan perkhidmatan ejen kami atau anda memerlukan sokongan tambahan daripada Syarikat kami, sila hubungi talian atau layari untuk maklumat lanjut. PORTAL PELANGGAN Sila layari portal pelanggan kami di untuk akses dalam talian mengenai maklumat polisi anda
7 Call Us and We ll Tell You More. Untuk Keterangan Lanjut, Sila Hubungi Kami MCIS INSURANCE BERHAD ( U) HEAD OFFICE Wisma MCIS, Jalan Barat, Petaling Jaya, Selangor Darul Ehsan, Malaysia. MAILING ADDRESS P.O. Box 345, Jalan Sultan, Petaling Jaya, Selangor Darul Ehsan, Malaysia. CUSTOMER CONTACT CENTRE TEL FAX HOMEPAGE MCIS Insurance Berhad is licensed under the Financial Services Act 2013 and is regulated by Bank Negara Malaysia.
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