OUTSOURCING AS A STRATEGY

Size: px
Start display at page:

Download "OUTSOURCING AS A STRATEGY"

Transcription

1 OUTSOURCING AS A STRATEGY A. Katz P.O.Box 7636, Haifa ABSTRACT Outsourcing was originally considered as sub-contracting the activities that were done (or could be done) "in house", for various reasons. The synthesis of growing competition, continuously changing business and purchasing strategies, growing demand for operation optimization and diminishing international trade borders, lead to the second phase of this process. There is a growing shift to local and global (known as "Offshore") outsourcing, backed by multinational groups and buy-back regulations, and thus outsourcing is not merely means for reducing costs, but an ongoing process in the organization s operationability. The competitive and challenging business constellation push yet further. The need to improve total competence and to lower risks results in instrumental focusing on the organization s qualities and competencies, and outsourcing as much as possible of other activities. This leads to a growing dependency on qualified and professional contractors, resulting in raising uncertainties and, consequently, emphasizing the need for risk management and control, while strengthening the multi - discipline management abilities. As such, the source of the competitive advantage lays more on the accumulated core competencies formed by all joint partners than on discrete capabilities of each organization by itself. It can be claimed that outsourcing is changing the world of business and the business of management. Thus, outsourcing is a strategic management issue. Under this assumption the business should allocate the best people available to run this unique operation. Building a business to success and last under this perspective is depenedent upon the sound base of appropriate strategy, focused approach and able management of outsourcing. In my article I wish to discuss this approach in view of the strategic decision scope, long range aspects and leverage optimization, pinpointing the key factors and practical considerations. Keywords: Outsourcing 1. INTRODUCTION Outsourcing was traditionally considered as an optimized procurement process purchasing complete work-shares (as large as possible from the financial benefits point of view), providing the prime customer with all the benefits: 1

2 Focusing on Core Business. Allocating work-shares to experts. Limiting costs in issues which are not unique. Lowering unneeded overhead. Improving schedule and reducing prices, due to competition. Routing work under Human Resources constraints and company needs. Probing into the outsourcing process and all required needs for success leads to a different conclusion: Outsourcing cannot be viewed merely as means to reduce costs, but as an ongoing process in the organization s concept for excellence. It derives a focused perspective on the organization s qualities and core competencies, shifts decisions to evaluate potential partners and competition strengths, and questions the benefits and capabilities of successful and focused partners and partnerships. Therefore outsourcing should be regarded as a powerful tool for competitiveness as it involves a growing consideration in long range attitudes or in other words, a strategical business approach. Careful analysis of the process and preparations required towards executing large scale or comprehensive outsourcing activity involves complete system overview and strategic issues research, and guides to the conclusion that outsourcing is changing the world of business and the business of management. Outsourcing is practically a business concept and organizational strategy. 2. THE OUTSOURCING CONCEPT AS A STRATEGY The strategic understanding of a true outsourcing phase presents a changing company focused on approaching an alliance with other companies. The practical concept reflects the enhancing of competitiveness by achieving higher return on assets through less work and capital commitment, improving time-to market and increasing the ability to adjust quickly to a changing environment through partnering with other entities while reducing obligations to in-house resources. This could be achieved through utilizing core business qualities and competence of each of the companies in the alliance to leverage internal resources and capabilities with quality sources, as effectively and efficiently as possible. Thus, focusing on doing the "right" activity (namely, the specific expertise core business) is by far beneficial to doing any general or non-expert activity (even if better), or in other words: each partner 2

3 should focus on its best cost effective qualities, considering all will join resources and efforts together to the final required products. This process has instrumental importance on the related project, on each of the companies involved and especially on the prime, depending upon the significance of the activities and work-shares involved. Main issues that may be considered, influenced or amended in-house, due to the ongoing outsourcing process: Focusing the company and defining the Core Business. Re-defining competition for in-house activities. Analyzing competition and options for strategic cooperation. Considering partnerships and cooperations in responsibility. Emphasizing outsourcing managerial qualities. Re-evaluating Human Resource management and utilization. Above all, a major issue would be the embedding of a high quality preparation phase for the prime company. This phase, which requires a noticeable attention on behalf of top management and a considerable time period, will refer (at least) to the following issues: In-house company-wide presentation and orientation of the outsourcing process. Analysis of organizational objectives and outsourcing goals. Developing and practicing methodology for selecting outsourced tasks. Initiating an expert approach for selection of partners (outsourcing subcontractors) for the long run. Structuring an organizational mechanism for decisions regarding outsourcing. Defining Success criteria and audit bench marks. Defining (per project) relations with partners and sub-contractors positioning. Acquiring in-house suitable risk management and assessment qualities. Defining the control instruments - regulations and procedures to conduct a close and efficient follow up. Define, select and tutor the suitable personnel for the job. Strategic management of outsourcing is perhaps the most powerful tool in corporate management. The quality of the competitive advantage is constrained by the managerial abilities, perspective and understanding the complexity of this bond, which is probably the key factor for success. To enhance, the key to success is within the forming of the practical alliance and the process of co-activities, and depends on the mix of the enterprise's core 3

4 competencies, qualities, activities and processes, and not on discrete capabilities. In accepting this approach, one recognizes that sources of competitive advantage can exist outside the enterprise [2], within its relationships with other firms. Once the process is initialized, the single most significant issue is the sensitive and proactive management of the activities, bound together with close follow-up and control of operations. The analysis, comprehensive and awareness qualities of the (prime and leading partner) outsourcing management team combined with the option for immediate response and involvement of top management are crucial for the proper proceeding of the project towards success. Upon accepting this approach of strategically managing outsourced activities the rewarding benefits are: Higher value, flexibility, and more integrated services than internal sources can offer. Improved capacities to stay current by interacting with the best available sources. An alliance can carry on better than any single company (conditioned upon able project management), so for inter-disciplinary comprehensive programs the combination is by far preferable: Companies cannot afford all risks for every desired initiative, whereas outsourced partners and suppliers can divide risks; A single company may be unable to attract the best people to work in-house, as individuals tend to seek out the best employers for their talents to be most recognized and rewarded. In said alliance concept, all talents are practically combined within the partnership; Companies can get to results faster through outsourcing and avoiding time delays in hiring, concept and infrastructure development, and bypass internal resistance to new ideas; Outsourcing activities to small companies usually results in flexible, fast-reacting, open and objective approach to new ideas in comparison to large companies, resulting in fewer conceptual and historical barriers to solutions. 3. PRACTICAL CONSIDERATIONS An enterprise aiming to establish a consistent strategic basis for outsourcing has to undertake a thorough review of its functions and operations in order to define its true-core competencies. It should be those activities in which the firm maintains "best-in-world" competitive capabilities and provides a flexible platform for the future. Doing "more of the same" and not focusing on real core business can ensure merely time limited competitive ability that would later lead to mediocrity, and not being best at anything. 4

5 As outsourcing shifts from the traditional procurement process to a true strategic approach of acquiring value-creating and added activities, management should realize the change and adapt its concept and the whole enterprise attitude of the new era of management, with its specific new significances. Outsourcing of large scale activities (up to where the outsourced activities are being the majority of the project) requires a different managerial attitude, a more demanding leadership environment and new, specific skills, mostly in the system design, integration and management. Furthermore, companies have to plan new forms of organization in order to assure that outsourcing process advances as intended, where the initial (but not sufficient) change should be the related organizational culture intention and attention, embedding the idea of large scale outsourcing. Last, but of the most crucial importance, is the outsourcing management team. When relating to "organizational leadership", the suitability and capabilities of individuals leading the activity are instrumental for the outsourcing process success. "For both top executives and front-line managers, deciding which activities to be contracted out requires an understanding of the firm's strategic imperatives and how to achieve them." [3] The "organizational leadership" of outsourcing to manage risks and gain the full potentials of this process abilities has to develop and implement crucial controls that include: Ensuring the suitability and likeliness of the outsourcer and the outsourcee abilities and mutual goals; Developing operational data systems that collect, evaluate, and recommend the best possible suppliers; Highest quality of professional support (technical, procurement, contract management, operation control and leadership), required for the initializing and follow-up of the process, and to the aid of the outsourcing management. Thus, outsourcing is a strategic management and not an operational issue. 4. CONCLUSIONS The "global Village" approach is proceeding and international borders are diminishing due to economical and business considerations, which are of fast growing significance. This globalization process results in an ever growing shift to global outsourcing. To survive and remain competitive in this highly risky, dynamic, demanding and ever changing world, it is mandatory to completely understand, preview and evaluate the process in order to operate successfully in this challenging environment. 5

6 Within a relatively short period alliance cooperation lead by outsourcing will be the obligatory instrumental means for competence and success. Acknowledging and utilizing to the utmost the advantages of inter-company cooperation and collaboration for activities and business processes that are non-core will be unavoidable for survivability. In this business environment companies are looking to outsource, not merely for cost reduction but especially to acquire value added abilities and activities to help them achieve better positioning, flexibility and competitiveness enhancement. This is referred by Quinn [4] - "Strategically managing knowledge, innovating, and outsourcing will be among the greatest and most rewarding challenges of the new era." The appropriate strategy, concise approach and oriented management of outsourcing, identified by many as one of the most important management ideas and practices, is the key to survive and success. Probably the best quote to end this article with would be from [5] "Strategic management of outsourcing is perhaps the most powerful tool in [corporate] management, and outsourcing of innovation is its frontier" BIBLIOGRAPHY (1) Richard C. Insigna and Michael J. Werle, Linking outsourcing to business strategy, Academy of management executive, 2000, Vol, 14, No. 4, pp (2) Michael Useem, Leading Laterally in Company Outsourcing, Sloan Management Review, Winter, 2000 (3) James Brian Quinn, Strategic outsourcing: leveraging knowledge capabilities, Sloan Management Review, Summer, 1999 (4) James Brian Quinn, Outsourcing Innovation: The Engine of Growth, Sloan Management Review, Summer,

The Talent on Demand Approach. Talent management is the process through which employers anticipate and meet

The Talent on Demand Approach. Talent management is the process through which employers anticipate and meet The Talent on Demand Approach Talent management is the process through which employers anticipate and meet their needs for human capital. Getting the right people with the right skills into the right jobs

More information

THE MANAGEMENT OF INTELLECTUAL CAPITAL

THE MANAGEMENT OF INTELLECTUAL CAPITAL THE MANAGEMENT OF INTELLECTUAL CAPITAL Many companies have come to realize that market value multiples associated with its intangible assets (patents, trade-marks, trade secrets, brandings, etc.) are often

More information

The Role of Internal Audit in Risk Governance

The Role of Internal Audit in Risk Governance The Role of Internal Audit in Risk Governance How Organizations Are Positioning the Internal Audit Function to Support Their Approach to Risk Management Executive summary Risk is inherent in running any

More information

eve ge our experience Quantum leverage our experience to benefit your business human resource consulting 2011 quantumhrconsulting. All Rights Reserved

eve ge our experience Quantum leverage our experience to benefit your business human resource consulting 2011 quantumhrconsulting. All Rights Reserved Lev eve ge leverage our experience to benefit your business ra experience our 2011 quantumhrconsulting. All Rights Reserved Quantum human resource consulting introduction As the world shrinks into a global

More information

The Need for Strategic Planning for Project Management

The Need for Strategic Planning for Project Management 1 The Need for Strategic Planning for Project Management INTRODUCTION For more than 40 years, American companies have been using the principles of project management to get work accomplished. Yet, for

More information

Why Managed Services and Why Not Staff Augmentation?

Why Managed Services and Why Not Staff Augmentation? WHITE PAPER Why Managed Services and Why Not Staff Augmentation? Ensuring companies derive the most value, including flexibility and skill access, from IT service providers 1 cgi.com 2015 CGI GROUP INC.

More information

Advantages of Outsourced Clinical Engineering Model Outweigh In-House Model. By Richard P. Miller, President and CEO, Virtua Health

Advantages of Outsourced Clinical Engineering Model Outweigh In-House Model. By Richard P. Miller, President and CEO, Virtua Health Advantages of Outsourced Clinical Engineering Model Outweigh In-House Model By Richard P. Miller, President and CEO, Virtua Health The mission of HEALTHCARE technologyhas always been to support the delivery

More information

A Study of the Application of Supply Chain Management in Construction Industry

A Study of the Application of Supply Chain Management in Construction Industry Association for Information Systems AIS Electronic Library (AISeL) WHICEB 2013 Proceedings Wuhan International Conference on e-business 5-25-2013 A Study of the Application of Supply Chain Management in

More information

Embracing Microsoft Vista for Enhanced Network Security

Embracing Microsoft Vista for Enhanced Network Security Embracing Microsoft Vista for Enhanced Network Security Effective Implementation of Server & Domain Isolation Requires Complete Network Visibility throughout the OS Migration Process For questions on this

More information

Downsizing, Rightsizing, Capsizing The Outsourcing Saga

Downsizing, Rightsizing, Capsizing The Outsourcing Saga Downsizing, Rightsizing, Capsizing The Outsourcing Saga Roy M. Dalebozik, Eng., Executive Director, Facilities Development McGill University University presidents are finding vision, positive attitude

More information

International Human Resource Management (IHRM) Nature and concepts of IHRM

International Human Resource Management (IHRM) Nature and concepts of IHRM International Human Resource Management (IHRM) Dr. Shyamal Gomes Chapter 2: Nature and concepts of IHRM Introduction: The advent of the era of liberalization and globalization along with the advancements

More information

Contracting Practices in Mega Projects

Contracting Practices in Mega Projects CEM 520 Term Paper Contracting Practices in Mega Projects EPC and EPCM A L I A B D U L L A H A L - S A L E M 2 0 0 3 4 2 5 1 0 Outline Introduction Types of Contracts Contracting Strategies The Difference

More information

INTERNATIONAL JOURNAL OF MARKETING AND HUMAN RESOURCE MANAGEMENT (IJMHRM) HR OUTSOURCING

INTERNATIONAL JOURNAL OF MARKETING AND HUMAN RESOURCE MANAGEMENT (IJMHRM) HR OUTSOURCING INTERNATIONAL JOURNAL OF MARKETING AND HUMAN RESOURCE MANAGEMENT (IJMHRM) International Journal of Marketing and Human Resource Management (IJMHRM), ISSN 0976 6421 (Print) ISSN 0976 643X (Online) Volume

More information

Integrated Risk Management:

Integrated Risk Management: Integrated Risk Management: A Framework for Fraser Health For further information contact: Integrated Risk Management Fraser Health Corporate Office 300, 10334 152A Street Surrey, BC V3R 8T4 Phone: (604)

More information

The War for Talent Retaining critical resources during outsourcing transitions

The War for Talent Retaining critical resources during outsourcing transitions September 19, 2008 The War for Talent Retaining critical resources during outsourcing transitions www.mercer.com What we will talk about today Setting the stage: Outsourcing means transformation The talent

More information

RISK BASED INTERNAL AUDIT

RISK BASED INTERNAL AUDIT RISK BASED INTERNAL AUDIT COURSE OBJECTIVE The objective of this course is to clarify the principles of Internal Audit along with the Audit process and arm internal auditors with a good knowledge of risk

More information

White Paper. PPP Governance

White Paper. PPP Governance PPP Governance The Governance of Projects, Programs and Portfolios (PPP) (sometimes called project governance for convenience) is the sub-set of corporate and organisational governance 1 focused on assisting

More information

Full-time MSc in Logistics and Supply Chain Management

Full-time MSc in Logistics and Supply Chain Management Full-time MSc in Logistics and Supply Chain Management Course structure and content 2016-2017 The course has been developed to produce expert logistics and supply chain professionals who can take the skills

More information

2015 Trends & Insights

2015 Trends & Insights Asia Pacific Mobility The Asia Pacific Mobility Brookfield Global Relocation Services Trends & Insights report is reflective of the global economy which is strongly tied with the economic realities of

More information

HOW TO RETAIN THE CUSTOMERS BY USING EFFECTIVE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SYSTEM

HOW TO RETAIN THE CUSTOMERS BY USING EFFECTIVE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SYSTEM International Journal of Sales & Marketing Management Research and Development (IJSMMRD) ISSN 2249-6939 Vol. 3, Issue 1, Mar 2013, 61-66 TJPRC Pvt. Ltd. HOW TO RETAIN THE CUSTOMERS BY USING EFFECTIVE CUSTOMER

More information

Show your value, grow your business:

Show your value, grow your business: Show your value, grow your business: A SUPPLIER GUIDE TO MOVE FROM A TRANSACTIONAL PROVIDER TO A STRATEGIC PARTNER KAREN A. CALINSKI INTRODUCTION /02 At KellyOCG we take a holistic approach to talent sourcing

More information

Outsourcing Manufacturing: A 20/20 view

Outsourcing Manufacturing: A 20/20 view Outsourcing Manufacturing: A 20/20 view OUTSOURCING MANUFACTURING is becoming a well-established approach for companies that want to strategically manage materials in today s fast-paced business environment.

More information

A Survey Of Quality Management Practices In The Kenyan Small And Medium Manufacturing Industries

A Survey Of Quality Management Practices In The Kenyan Small And Medium Manufacturing Industries A Survey Of Quality Management Practices In The Kenyan Small And Medium Manufacturing Industries Philip Muturi, Stephen Maranga, Ciru Getecha Abstract: This paper is to explore the concept of Quality Management

More information

B. Ramaswamy. President & MD Sonata Software

B. Ramaswamy. President & MD Sonata Software B. Ramaswamy President & MD Sonata Software Mr. B. Ramaswamy (or as he is popularly called) is President and Managing Director of Sonata Software Limited, and is responsible for the overall strategic growth

More information

1.New product introductions

1.New product introductions Key Account Management Leadership by Sonia Lemmen, deputy General Manager Batenborch Germany Today a Key Account Manager is a Business Manager type, who need to have consultative, managerial and leadership

More information

THE UH OH MOMENT. Financial Services Enterprises Focus on Governance, Transparency and Supply Chain Risk

THE UH OH MOMENT. Financial Services Enterprises Focus on Governance, Transparency and Supply Chain Risk THE UH OH MOMENT Financial Services Enterprises Focus on Governance, Transparency and Supply Chain Risk By Lois Coatney, Chuck Walker and Joseph Yacura, ISG Directors www.isg-one.com INTRODUCTION A top

More information

The Next Wave in Finance & Accounting Shared Services Establishing Centers of Expertise

The Next Wave in Finance & Accounting Shared Services Establishing Centers of Expertise The Next Wave in Finance & Accounting Shared Services Establishing Centers of Expertise The Next Wave of Finance & Accounting Shared Services INTRODUCTION As finance and accounting shared services operations

More information

Challenges of Intercultural Management: Change implementation in the context of national culture

Challenges of Intercultural Management: Change implementation in the context of national culture 12-ICIT 9-11/4/07 in RoC Going for Gold ~ Best Practices in Ed. & Public Paper #: 07-08 Page- 1 /7 Challenges of Intercultural Management: Change implementation in the context of national culture Prof.

More information

Social Informatics Today and Tomorrow: Status, Problems and Prospects of Development of Complex Lines in the Field of Science and Education

Social Informatics Today and Tomorrow: Status, Problems and Prospects of Development of Complex Lines in the Field of Science and Education triplec 9(2): 460-465, 2011 ISSN 1726-670X http://www.triple-c.at Social Informatics Today and Tomorrow: Status, Problems and Prospects of Development of Complex Lines in the Field of Science and Education

More information

Internal Marketing Orientation in Cultural Change Management for Organisation Development

Internal Marketing Orientation in Cultural Change Management for Organisation Development MEB 2008 6 th International Conference on Management, Enterprise and Benchmarking May 30-31, 2008 Budapest, Hungary Internal Marketing Orientation in Cultural Change Management for Organisation Development

More information

Achieve Economic Synergies by Managing Your Human Capital In The Cloud

Achieve Economic Synergies by Managing Your Human Capital In The Cloud Achieve Economic Synergies by Managing Your Human Capital In The Cloud By Orblogic, March 12, 2014 KEY POINTS TO CONSIDER C LOUD S OLUTIONS A RE P RACTICAL AND E ASY TO I MPLEMENT Time to market and rapid

More information

INTEGRATION - THE KEY TO VALUE MANAGEMENT. Martin Robinson, Principal Consultant, WS Atkins Management Consultants

INTEGRATION - THE KEY TO VALUE MANAGEMENT. Martin Robinson, Principal Consultant, WS Atkins Management Consultants Introduction INTEGRATION - THE KEY TO VALUE MANAGEMENT Martin Robinson, Principal Consultant, WS Atkins Management Consultants The focus of the AGILE construction initiative is to identify ways that may

More information

Clearing the Hurdles to Energy Management Centralization

Clearing the Hurdles to Energy Management Centralization Clearing the Hurdles to Energy Management Centralization December 2010 By Jackie Cobb, Marketing Specialist Schneider Electric USA, Inc. Make the most of your energy Introduction Centralizing the energy

More information

HR Business Consulting Optimizing your HR service delivery

HR Business Consulting Optimizing your HR service delivery HR Business Consulting Optimizing your HR service delivery NorthgateArinso Business Consulting provides HR executives with unique insight to optimize the cost of HR service delivery, improve employee engagement,

More information

SEBA Solutions Inc. 2802 Bellwind Circle Rockledge, Florida 32955 321.269.1222 voice, 321.577.0210 fax www.sebasolutions.com.

SEBA Solutions Inc. 2802 Bellwind Circle Rockledge, Florida 32955 321.269.1222 voice, 321.577.0210 fax www.sebasolutions.com. Solutions Inc. Project Status Dr. James T. Brown PMP A project status process is one of the greatest opportunities to establish a positive, disciplined project management culture. The status monitoring

More information

The value of frameworks

The value of frameworks The value of frameworks A Mace white paper, March 2012 In the race to get more for less, can we afford to mistake the lowest tender price for the best out-turn cost and solution? Mace director David Bill,

More information

ECONOMIC FACTORS AFFECTING COMPENSATION

ECONOMIC FACTORS AFFECTING COMPENSATION Unit 4: Total Rewards 41 ECONOMIC FACTORS AFFECTING COMPENSATION Inflation Inflation has a substantial impact on compensation practices. Managing a compensation program is especially difficult during periods

More information

Managing for Results. Purpose. Managing for Results Practitioner-level Standards

Managing for Results. Purpose. Managing for Results Practitioner-level Standards Managing for Results Practitioner-level Standards Managing for Results Purpose In all sectors and at all levels managers must have the knowledge, understanding and skills to enable them to grasp the right

More information

HRQM AND COLLIDING GYROSCOPES AN ALTERNATIVE WAY OF LOOKING AT VALUE CREATION IN ORGANIZATIONS

HRQM AND COLLIDING GYROSCOPES AN ALTERNATIVE WAY OF LOOKING AT VALUE CREATION IN ORGANIZATIONS HRQM AND COLLIDING GYROSCOPES AN ALTERNATIVE WAY OF LOOKING AT VALUE CREATION IN ORGANIZATIONS Study stream Human resource and Quality management JOOP VINKE Arnhem Business School Arnhem, HAN University

More information

Communication Satellites for European Defence and Security: Challenges and Opportunities

Communication Satellites for European Defence and Security: Challenges and Opportunities Communication Satellites for European Defence and Security: Challenges and Opportunities Partnership Improving security for the people of Europe Magali Vaissiere Director of Telecommunications and Integrated

More information

Barco Marketing Case Analysis

Barco Marketing Case Analysis Barco Marketing Case Analysis I. Position Statement: Over the past few months, many events have led Barco Projection Systems to be confronted with an important decision: Barco needs to continue its development

More information

Efficiency Review by Sir Philip Green

Efficiency Review by Sir Philip Green Efficiency Review by Sir Philip Green Key Findings and Recommendations The Government is failing to leverage both its credit rating and its scale 1 Introduction I was asked by the Prime Minister in mid

More information

A Wissen White Paper. Effectively utilizing an offshore Remote DBA team augmentation strategy to increase productivity and reduce costs

A Wissen White Paper. Effectively utilizing an offshore Remote DBA team augmentation strategy to increase productivity and reduce costs A Wissen White Paper Effectively utilizing an offshore Remote DBA team augmentation strategy to increase productivity and reduce costs Introduction Increasing the mileage for a company s financial resources

More information

Shared service centres

Shared service centres Report by the Comptroller and Auditor General Cabinet Office Shared service centres HC 16 SESSION 2016-17 20 MAY 2016 4 Key facts Shared service centres Key facts 90m estimated savings made to date by

More information

International Trade and Corporate Social Responsibility

International Trade and Corporate Social Responsibility International Trade and Corporate Social Responsibility Professor Kevin Kolben Rutgers Business School, Newark and New Brunswick, New Jersey, USA Testimony Before the Committee on International Trade European

More information

Strategic HR Partner Assessment (SHRPA) Feedback Results

Strategic HR Partner Assessment (SHRPA) Feedback Results Strategic HR Partner Assessment (SHRPA) Feedback Results January 04 Copyright 997-04 Assessment Plus, Inc. Introduction This report is divided into four sections: Part I, The SHRPA TM Model, explains how

More information

Executive summary. Table of Contents. How closer ties between management, operations and training make for higher impact learning, faster

Executive summary. Table of Contents. How closer ties between management, operations and training make for higher impact learning, faster White Paper Integrated learning How closer ties between management, operations and training make for higher impact learning, faster Executive summary Today, more than ever, organizations are focused on

More information

CMDB and its Role in Transformation

CMDB and its Role in Transformation CMDB and its Role in Transformation 2 CMBD and its Role in Transformation Contents Foreword from Richard Pharro, CEO, APMG 3 Introduction 4 Setting the Scene 5 Implimentation 6 People, Process, Technology,

More information

photos.com Cost, Quality and Accountability Public Tendering versus Self-Performance for Municipal Infrastructure Delivery in Canada

photos.com Cost, Quality and Accountability Public Tendering versus Self-Performance for Municipal Infrastructure Delivery in Canada photos.com Cost, Quality and Accountability Public Tendering versus Self-Performance for Municipal Infrastructure Delivery in Canada For more than 200 years and with few exceptions, Canada s municipal

More information

Why Diversity is important

Why Diversity is important CHAPTER 2 DIVERSITY OVERVIEW Why Diversity is important The armed forces pride themselves on being leaders in diversity. In addition to providing equality, diversity gives the military more strength by

More information

Outsourcing. Definitions. Outsourcing Strategy. Potential Advantages of an Outsourced Service. Procurement Process

Outsourcing. Definitions. Outsourcing Strategy. Potential Advantages of an Outsourced Service. Procurement Process CIPS takes the view that the outsourcing of services to specialist providers can often lead to better quality of services and increased value for money. Purchasing and supply management professionals should

More information

Information Security & the Business: Changing the Conversation

Information Security & the Business: Changing the Conversation Information Security & the Business: Changing the Conversation James J. Cusick, PMP Chief Security Officer & Director IT Operations Wolters Kluwer, CT Corporation, New York, NY j.cusick@computer.org Introduction

More information

Financial Evolution and Stability The Case of Hedge Funds

Financial Evolution and Stability The Case of Hedge Funds Financial Evolution and Stability The Case of Hedge Funds KENT JANÉR MD of Nektar Asset Management, a market-neutral hedge fund that works with a large element of macroeconomic assessment. Hedge funds

More information

Prepared by David Willson, OCIO in consultation with Marc Buchalter, Procurement Please send comments to David Willson at dwillson@berkeley.

Prepared by David Willson, OCIO in consultation with Marc Buchalter, Procurement Please send comments to David Willson at dwillson@berkeley. Technology RFX Customer Guide Introduction This guide is intended for those that have identified a need to solicit bids from suppliers but may unclear on the different types of documents, the roles various

More information

Executive Briefing Outsourcing your Enterprise Management Services - IT Challenge or Business Opportunity?

Executive Briefing Outsourcing your Enterprise Management Services - IT Challenge or Business Opportunity? Executive Briefing Outsourcing your Enterprise Management Services - IT Challenge or Business Opportunity? Contents Introduction Outsourcing Opportunities Challenges SAP Outsourcing Models Selecting the

More information

JSE ITAC INITIATIVE. Frequently Asked Questions. July 2014

JSE ITAC INITIATIVE. Frequently Asked Questions. July 2014 JSE ITAC INITIATIVE Frequently Asked Questions July 2014 JSE Limited Reg No: 2005/022939/06 Member of the World Federation of Exchanges JSE Limited I 2014 Page 1 of 6 Frequently asked questions General:

More information

Session 402- Contract Management: What is Realistic for My Department?

Session 402- Contract Management: What is Realistic for My Department? Session 402- Contract Management: What is Realistic for My Department? Why Worry About Contract Management Is it significant to the bottom line? Audit Office condemns shortfall in commercial skills (The

More information

Building HR Capabilities. Through the Employee Survey Process

Building HR Capabilities. Through the Employee Survey Process Building Capabilities Through the Employee Survey Process Survey results are only data unless you have the capabilities to analyze, interpret, understand and act on them. Your organization may conduct

More information

Outsourcing HR: Advantages for Small Businesses

Outsourcing HR: Advantages for Small Businesses Outsourcing HR: Advantages for Small Businesses Are you thinking about how to increase operational efficiency of the business or the HR department? Then this e- book is for you! Learn more about outsourcing

More information

What's Wrong with Project Management? Introduction. Welcome to the November 2009 INSIGHTS published by acumen7.

What's Wrong with Project Management? Introduction. Welcome to the November 2009 INSIGHTS published by acumen7. Welcome to the November 2009 INSIGHTS published by acumen7. The purpose of this newsletter is to bring you new perspectives on key subjects to stimulate your own thoughts and ideas. In each edition (which

More information

Frontier International

Frontier International International research insights from Frontier Advisors Real Assets Research Team Issue 15, June 2015 Frontier regularly conducts international research trips to observe and understand more about international

More information

How can outsourcing assist your business in closing this gap and hit compliance measures with these recent regulations changes and training needs?

How can outsourcing assist your business in closing this gap and hit compliance measures with these recent regulations changes and training needs? CLOSING THE GAP How Outsourcing Can Help Your Business Comply with Recent Anti-Money Laundering Regulation Changes and Training Needs Ajay Bagal Chief Operating Officer, IntelliSource Tanya Davis Sr. Manager,

More information

Role of Training & Development in an Organizational Development

Role of Training & Development in an Organizational Development International Journal of Management and International Business Studies. ISSN 2277-3177 Volume 4, Number 2 (2014), pp. 213-220 Research India Publications http://www.ripublication.com Role of Training &

More information

USE OF ICT IN SMES MANAGEMENT WITHIN THE SECTOR OF SERVICES

USE OF ICT IN SMES MANAGEMENT WITHIN THE SECTOR OF SERVICES USE OF ICT IN SMES MANAGEMENT WITHIN THE SECTOR OF SERVICES Plumb Ion Academy of Economic Studies Bucharest, Faculty of Management, 6 th Piata Romana RO 030173 Bucharest Romania, ionplumb@yahoo.com, +4021.319.19.00/287

More information

UNLOCKING OUTSOURCING

UNLOCKING OUTSOURCING Four Keys to Preparing to Outsource Your Global Mobility Program Looking to create efficiencies in key areas of your value chain, and pushing to achieve maximum strategic financial value from your core

More information

Change Management @ EY Managing people and journeys

Change Management @ EY Managing people and journeys Change Management @ EY Managing people and journeys The role of Change Management The main role of Change Management is to lead and support a change process and to define a structured approach to transitioning

More information

Center for Effective Organizations

Center for Effective Organizations Center for Effective Organizations HR METRICS AND ANALYTICS USES AND IMPACTS CEO PUBLICATION G 04-8 (460) EDWARD E. LAWLER III ALEC LEVENSON JOHN BOUDREAU Center for Effective Organizations Marshall School

More information

HRM. The importance of HRM. Why Human Resource Management (HRM) is important for organizations today to make

HRM. The importance of HRM. Why Human Resource Management (HRM) is important for organizations today to make HRM The importance of HRM Why Human Resource Management (HRM) is important for organizations today to make their Human Resource into a competitive advantage Mr. CHUOP Theot Therith (2009), MBA, BIT, DPA

More information

building and sustaining productive working relationships p u b l i c r e l a t i o n s a n d p r o c u r e m e n t

building and sustaining productive working relationships p u b l i c r e l a t i o n s a n d p r o c u r e m e n t building and sustaining productive working relationships p u b l i c r e l a t i o n s a n d p r o c u r e m e n t INTRODUCTION 1 1 THE GROWING INFLUENCE OF PROCUREMENT PROFESSIONALS 2 2 GUIDELINES FOR

More information

Project Management vs. Change Management Presentation to the National Institutes of Health July 21, 2015

Project Management vs. Change Management Presentation to the National Institutes of Health July 21, 2015 Project Management vs. Change Management Presentation to the National Institutes of Health July 21, 2015 Presentation Objectives 1. Understand the key challenges and linkages between the disciplines. 2.

More information

CARDINAL RESOURCES LLC INTRODUCTION

CARDINAL RESOURCES LLC INTRODUCTION CARDINAL RESOURCES LLC ANTI- BRIBERY AND ANTI- CORRUPTION POLICY INTRODUCTION The purpose of this Anti- bribery and Anti- corruption Policy (the "Policy") is to ensure compliance by the Red Bird Group

More information

Assessing the Effectiveness of Outsourcing Human Resources Recruiting

Assessing the Effectiveness of Outsourcing Human Resources Recruiting Assessing the Effectiveness of Outsourcing Human Resources Recruiting David M. Savino Ohio Northern University The wave of outsourcing indicates the willingness on the part of many organizations to contract

More information

Portland. Reducing Software Costs While Increasing Cost Predictability and Control. Abstract. Mikko Marttinen

Portland. Reducing Software Costs While Increasing Cost Predictability and Control. Abstract. Mikko Marttinen White paper Reducing Software Costs While Increasing Cost Predictability and Control Mikko Marttinen Abstract Effective software procurement addresses contractual and overall cost of ownership through

More information

Organizing for Sourcing Excellence Insights for impact on profitability and revenue.

Organizing for Sourcing Excellence Insights for impact on profitability and revenue. Organizing for Sourcing Excellence Insights for impact on profitability and revenue. The Transformation of Procurement Strategic decision making opportunities that can have immediate impact on profitability

More information

REQUEST FOR INFORMATION for Procurement Front-End System Modernization for The CITY OF PHILADELPHIA PROCUREMENT DEPARTMENT

REQUEST FOR INFORMATION for Procurement Front-End System Modernization for The CITY OF PHILADELPHIA PROCUREMENT DEPARTMENT REQUEST FOR INFORMATION for Procurement Front-End System Modernization for The CITY OF PHILADELPHIA PROCUREMENT DEPARTMENT Issued by: The Office of Innovation and Technology (OIT) June 25, 2014 Vendor

More information

YOUR FIRST BOND. An introduction to corporate surety bonding for contractors considering projects that require bid, performance and payment bonds.

YOUR FIRST BOND. An introduction to corporate surety bonding for contractors considering projects that require bid, performance and payment bonds. YOUR FIRST BOND An introduction to corporate surety bonding for contractors considering projects that require bid, performance and payment bonds. Published by The Surety Association of America and the

More information

Alexander Nikov. 3. Information Systems and Organisational Issues. Learning Objectives. Verizon or AT&T: Which Company Has the Best Digital Strategy?

Alexander Nikov. 3. Information Systems and Organisational Issues. Learning Objectives. Verizon or AT&T: Which Company Has the Best Digital Strategy? INFO 1500 Introduction to IT Fundamentals Learning Objectives 3. Information Systems and Organisational Issues 1. Identify and describe important features of organizations that managers need to know about

More information

Outsourcing Human Resources Management for SMEs

Outsourcing Human Resources Management for SMEs Outsourcing Human Resources Management for SMEs Xiong huchen Feng qin College of Business and Administration Zhejiang University of Technology, P. R. China, 310014 Abstract Human resource management outsourcing

More information

Recruitment Process: Why Outsource?

Recruitment Process: Why Outsource? Recruitment Process: Why Outsource? Open House November 2010 Think differently about work. John Loukas Manpower Business Solutions Director 2 RPO - Agenda RPO Overview - Definition RPO as a Talent Acquisition

More information

What have managers who have launched initiatives

What have managers who have launched initiatives Organizing for digital marketing Andrew J. Parsons, Michael Zeisser, and Robert Waitman What have managers who have launched initiatives on the Web learned about how to organize for digital marketing?

More information

How To Manage A Contract

How To Manage A Contract Contract Management Checklist Preparation This section deals with laying good foundations before a contract is let. The contract should be actively managed. You should have a plan for doing this, which

More information

1 0 W a y s t o U s e E R P t o L e a n t h e

1 0 W a y s t o U s e E R P t o L e a n t h e 1 0 W a y s t o U s e E R P t o L e a n t h e Manufacturing Supply Chain 10 Ways to Use ERP to Lean the Manufacturing Supply Chain Simple things that work for real manufacturers in the real world By Jakob

More information

HOW PORTABLE STORAGE SERVES MULTIPLE NEEDS ON A CONSTRUCTION JOB SITE

HOW PORTABLE STORAGE SERVES MULTIPLE NEEDS ON A CONSTRUCTION JOB SITE HOW PORTABLE STORAGE SERVES MULTIPLE NEEDS ON A CONSTRUCTION JOB SITE Portable storage plays a crucial role on a construction job site. It enables effective supply chain management, on-time project completion

More information

TOYOTA AND ITS COMPONENT SUPPLIERS CASE STUDY

TOYOTA AND ITS COMPONENT SUPPLIERS CASE STUDY TOYOTA AND ITS COMPONENT SUPPLIERS CASE STUDY Automobiles, which make full use of the technology for the day are necessities of life in the world. Even in the Antarctica or in the deserts of the Middle

More information

Don t just do it; Think IT: The IT Organization of the Future

Don t just do it; Think IT: The IT Organization of the Future Don t just do it; Think IT: The IT Organization of the Future Today, technology has the potential to actually drive business strategy, and need no longer remain just an enabler of business. This means

More information

RELATIONAL DIAGRAM OF MAIN CAPABILITIES. Strategic Position position (A) Strategic Choices choices (B) Strategic Action action (C)

RELATIONAL DIAGRAM OF MAIN CAPABILITIES. Strategic Position position (A) Strategic Choices choices (B) Strategic Action action (C) Business Analysis (P3) September 2015 to August 2016 Syllabus AIM FR (F7) BA (P3) AB (F1) APM (P5) PM (F5) To apply relevant knowledge, skills, and exercise professional judgement in assessing strategic

More information

INTERNAL CONTROL MATRIX FOR AUDIT OF ESTIMATING SYSTEM CONTROLS Version No. 3.2 June 2006. 31-d Page 1 of 7

INTERNAL CONTROL MATRIX FOR AUDIT OF ESTIMATING SYSTEM CONTROLS Version No. 3.2 June 2006. 31-d Page 1 of 7 INTERNAL CONTROL MATRIX FOR AUDIT OF ESTIMATING SYSTEM CONTROLS Version No. 3.2 June 2006 Control Objectives Example Control Activities Audit Procedures 1. INTERNAL AUDITS Management should periodically

More information

Course 103402 MIS. Information Systems, Organizations and Strategies

Course 103402 MIS. Information Systems, Organizations and Strategies Oman College of Management and Technology Course 103402 MIS Topic 2 Information Systems, Organizations and Strategies CS/MIS Department Organizations and Information Systems Information technology and

More information

White Paper. Managed IT Services as a Business Solution

White Paper. Managed IT Services as a Business Solution White Paper Managed IT Services as a Business Solution 1 TABLE OF CONTENTS 2 Introduction... 2 3 The Need for Expert IT Management... 3 4 Managed Services Explained... 4 5 Managed Services: Key Benefits...

More information

Strategic Program Management

Strategic Program Management Governance Assessment Organizational Change Management Strategic Program Management Continuous Improvement Framework Processes Strategy Strategic Program Management Bob Prieto Published by Construction

More information

Building Sustainable Audit Quality. June 2014

Building Sustainable Audit Quality. June 2014 Building Sustainable Audit Quality June 2014 The Issue The results of the Canadian Public Accountability Board s (CPAB) most recent inspections cycle have shown that the trend in audit quality is positive.

More information

HUNT Biosciences AS Business plan 2010-2013

HUNT Biosciences AS Business plan 2010-2013 HUNT Biosciences AS Business plan 2010-2013 20 August 2009 Serious about biobanking 1 Table of contents Section Page 1. Executive Summary 3 2. Vision and Mission 4 3. Strategic Objectives 5 4. Organizational

More information

SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT (SCRM) IN INDIAN RETAIL INDUSTRY

SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT (SCRM) IN INDIAN RETAIL INDUSTRY SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT (SCRM) IN INDIAN RETAIL Dr. A.R. Annadurai* INDUSTRY Abstract: Social CRM is an advanced form of customer relationship management that uses social media services,

More information

Executive Leadership MBA Course Descriptions

Executive Leadership MBA Course Descriptions Executive Leadership MBA Course Descriptions MBA 608: Interpersonal Leadership and Managing Organizational Behavior (3 credits) This course provides rising stars learning opportunities to take the next

More information

Comtech Telecommunications Corp. to Acquire TeleCommunication Systems, Inc. in a $430.8 Million Strategic and Cash Accretive Transaction

Comtech Telecommunications Corp. to Acquire TeleCommunication Systems, Inc. in a $430.8 Million Strategic and Cash Accretive Transaction + Comtech Telecommunications Corp. to Acquire TeleCommunication Systems, Inc. in a $430.8 Million Strategic and Cash Accretive Transaction Creates Scale and More Diversified Earnings Provides Entry into

More information

Program Management for School Construction

Program Management for School Construction Program Management for School Construction Presented to: Pasadena Unified School District Board of Education January 13, 2009 Project Delivery Options Design Bid Build Design/Build Construction Management

More information

ADAPTATION OF EMPLOYEES IN THE ORGANIZATION AND ITS IMPORTANCE IN TERMS OF HUMAN RESOURCE MANAGEMENT

ADAPTATION OF EMPLOYEES IN THE ORGANIZATION AND ITS IMPORTANCE IN TERMS OF HUMAN RESOURCE MANAGEMENT 114 Management and Economics ADAPTATION OF EMPLOYEES IN THE ORGANIZATION AND ITS IMPORTANCE IN TERMS OF HUMAN RESOURCE MANAGEMENT Jaroslav NEKORANEC Jaroslav.Nekoranec@aos.sk Lenka NAGYOVÁ lenka.nagyova@mil.sk

More information

How To Outsource Project Management Office (Pmo)

How To Outsource Project Management Office (Pmo) PMO Managed Services Model Imran Malik PMP, PgMP, 6σ, OPM3 Emirates Integrated Telecoms Company P.O.Box-502666 Dubai, United Arab Emirates Tel : +971 55 6797000 E-mail :imran.malik@du.ae Synopsis This

More information

Ethical Sourcing Policy

Ethical Sourcing Policy Ethical Sourcing Policy Index 1.0 Policy Statement... 2 2.0 Organisational Scope and Compliance... 2 3.0 Policy Purpose... 3 4.0 The ETI Base Code... 3 5.0 Guiding Principles... 4 6.0 Identify suitable

More information

THE NEXT GENERATION OF HR SHARED SERVICES SUBHEADLINE RUNS HERE AND HERE AND HERE AND HERE

THE NEXT GENERATION OF HR SHARED SERVICES SUBHEADLINE RUNS HERE AND HERE AND HERE AND HERE THE NEXT GENERATION OF HR SHARED SERVICES SUBHEADLINE RUNS HERE AND HERE AND HERE AND HERE SAP Executive Insight It s no secret that implementing HR shared services can help organizations generate significant

More information