BM&FBOVESPA safeguards trading platforms with CA Service Assurance solutions

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1 CUSTOMER SUCCESS STORY BM&FBOVESPA safeguards trading platforms with CA Service Assurance solutions CUSTOMER PROFILE Industry: Financial services Company: BM&FBOVESPA Employees: 1,400-plus Revenue (2010): R$2,1 billion BUSINESS BM&FBOVESPA is the main Brazilian intermediation institution for capital market operations. It is responsible for developing and providing systems for trading involving stocks, derivatives and various securities. CHALLENGE The firm s trading platform and other systems must remain highly available to prevent its clients and profitability from being impacted. BM&FBOVESPA needs to centrally monitor and manage the IT infrastructure. SOLUTION CA NSM, CA ehealth and CA Spectrum monitor 2,000 servers and 600 network devices. The solutions provide real-time alerts and historical reporting to aid issue resolution and capacity management. BENEFITS BM&FBOVESPA s IT department has improved service level agreements, and can safeguard the availability of critical trading platforms. These factors help profitability and support business growth. agility made possible

2 Business Boosting capital market investments in Brazil and Latin America BM&FBOVESPA is a Brazilian-owned company founded in 2008 through the integration of the São Paulo Stock Exchange and the Goods & Futures Exchange. As the main Brazilian institution of intermediation for capital market operations, the company develops, implements and provides systems for trading involving stocks, stock derivatives, fixed income securities, government securities, financial derivatives, currencies and agricultural commodities. Headquartered in São Paulo, BM&FBOVESPA has offices in Rio de Janeiro, the US, China, and the UK. Via its trading platforms, it performs the registration, liquidation and settlement of assets and securities, listing of stocks and other assets and dissemination of information to support the market. BM&FBOVESPA processes more than R$1 trillion per year in the stock market, with a daily average of around R$6 billion. In total, more than 100 million business transactions are performed, with a daily average of 500,000. More then 500 million derivatives contracts are negotiated each year. As the only exchange for stocks, futures and commodities in operation in Brazil, BM&FBOVESPA also plays an important role in fostering the Brazilian capital market. The company has developed a number of education and popularization programs for its products and services, playing a vital role in the development, training and inclusion of a new generation of investors. Challenge Minimizing disruption to trading activities In 2010, BM&FBOVESPA strengthened its efforts to implement a growth strategy, which based on the expansion of markets and the investor base. With the resumption of economic growth in the country, volumes traded in the stock and derivatives market have reached record levels. This growth is supported by extensive investments in technology, which totaled R$241.4 million in Since BM&FBOVESPA s activities are performed in an electronic environment, its core business is fully IT-dependent. Ricardo Redenschi, IT Director (Infrastructure and Production), from BM&FBOVESPA comments, Our trading environment is entirely supported by a network of ultra-low latency, ensuring response times for purchase and sale orders of a few milliseconds. In this business, a millisecond can mean millions of dollars to the exchange market and to our clients. Poor IT infrastructure management could directly impact the organization s ability to respond rapidly to IT problems that affect access to critical data or business continuity. Redenschi comments, We need be able to meet the high performance standards required by the electronic trading market, and also provide the business with reliable information for important decisions, such as whether to open the market. This requires constant monitoring of the IT environment. 02

3 Following the merger of BM&F S.A. and BOVESPA Holding S.A. in 2008, which gave rise to BM&FBOVESPA, the IT department had six different infrastructure monitoring tools from four different suppliers performing similar functions. We wanted to consolidate and our IT management solutions to reduce costs while enabling centralized visibility of IT components, comments Redenschi. We need be able to meet the high performance standards required by the electronic trading market. Ricardo Redenschi IT Director Infrastructure and Production, BM&FBOVESPA Solution Centralized visibility of the IT infrastructure BM&FBOVESPA decided to centralize and integrate IT management with its existing CA Technologies solutions, including CA NSM, CA ehealth and CA Spectrum. We selected the CA Technologies solutions as they offered comprehensive functionality and integration, and had already been implemented in our environment, details Redenschi. CA NSM is used to monitor BM&FBOVESPA s 600 network devices and 2,000 servers. This server estate supports critical systems for trading and post-negotiation processes, as well as , backup and back office systems. Using CA NSM, the IT department is aware of any potential problems before they impact business continuity. CA Spectrum is integrated with CA ehealth and CA NSM and centralizes alerts from these solutions as well as third party tools. Any alerts relating to BM&FBOVESPA s Exchange environment, operating systems, applications or network are managed via the solution. The solution also provides dashboards so the IT department and senior executives can monitor the components that support the company s new trading platform. CA Spectrum s dashboards enable us to view the health of the electronic trading platform from our central command center, explains Redenschi. BM&FBOVESPA monitors 90,000 elements using CA ehealth. The solution enables capacity management teams to correlate server performance with expected business growth to ensure the 03

4 infrastructure continues to be able to support the business as it grows. We recently conducted a major upgrade to support up to three million daily trades in equities and up to 500,000 trades in derivatives, comments Redenschi. We used CA ehealth s reports to identify the IT components that had to be upgraded to achieve this. The network support team also uses CA ehealth to troubleshoot problems related to switches and routers. 2,000 servers and 600 network devices monitored by CA Technologies solutions Benefits Supporting business growth Using the CA Technologies solutions, BM&FBOVESPA s IT department is able to identify, resolve and prevent issues more effectively. We now have complete visibility and control of the IT infrastructure, which means the business can trust that critical systems, such as the trading platform, will remain highly available, comments Redenschi. The solutions also enable the IT department to provide the business with accurate information regarding the volume of clients currently connected to its brokering systems. They have also helped increased compliance with service level agreements (SLAs) around critical calls by 90 percent. 04

5 As a result of improved visibility and management of the IT infrastructure, BM&FBOVESPA is able to: Maximize IT efficiency Make better business decisions Facilitate growth and innovation. Redenschi comments, By improving the availability of the trading platform, we can maximize profitability for us and our clients and support our plans for business expansion. We can maximize profitability for us and our clients and support our plans for business expansion. Ricardo Redenschi IT Director Infrastructure and Production, BM&FBOVESPA Copyright 2011 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies. The information and results illustrated here are based upon the speaker s experiences with the referenced software product in a variety of environments, which may include production and nonproduction environments. Past performance of the software products in such environments is not necessarily indicative of the future performance of such software products in identical, similar or different environments. CA does not provide legal advice. Neither this document nor any software product referenced herein serves as a substitute for your compliance with any laws (including but not limited to any act, statute, regulation, rule, directive, standard, policy, administrative order, executive order, and so on (collectively, Laws )) referenced herein or any contract obligations with any third parties. You should consult with competent legal counsel regarding any such Laws or contract obligations. This document is for your informational purposes only. CA assumes no responsibility for the accuracy or completeness of the information. To the extent permitted by applicable law, CA provides this document as is without warranty of any kind, including, without limitation, any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. In no event will CA be liable for any loss or damage, direct or indirect, from the use of this document, including, without limitation, lost profits, business interruption, goodwill or lost data, even if CA is expressly advised in advance of the possibility of such damages. 05

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