ISO TC 176 Experience in Writing Standards.

Transcription

1 Third Arab Conference for Management Research and Publishing Amman, 2-3/4/2003 ISO TC 176 Experience in Writing Standards. Presented By: Eng. Khaled Abu Osbeh Abu Ghazaleh & Co. Consulting Standards 1

2 Organization of ISO Central Secretariat in Geneva Technical Committee TC 176 Responsible for subjects relating to Quality Coordinated by Canada Strong influence of members with sound practical experience (Quality Managers, Auditors, Consultants, etc.) Standards 2

3 ISO/TC176 Divided into 3 Sub-Committees plus Project Management Group (PMG) Periodic meetings and electronic communication between meetings Strong worldwide participation Standards 3

4 Responsibility for the ISO 9000 Series of Standards Sub-committee SC1 Fundamentals and Vocabulary (ISO 9000) Sub-committee SC2 Quality Management (ISO 9001/ISO 9004) Sub-committee SC3 & TC 207/SC2 Auditing (ISO 19011) Standards 4

5 Structure of SC2 Secretariat BSI (UK) Historically divided into Working Groups (WGs), each with responsibility for a specific standard New Project Management approach for Year 2000 revision Responsibility of WG 18 Standards 5

6 Working Group WG 18 Approximately 150 Experts from over 50 member bodies People with sound practical experience Includes representatives from Industry, Non- Profit organizations, Government, Certification Bodies, Accreditation Bodies, Standards Bodies, Consultants, and Consumer Bodies, among others. Standards 6

7 Future ISO 9000 Family ISO/ TC 176 Core Standards Other ISO/ TC 176 Standards Technical Reports Brochures Transfer to other TC Technical Specs To be replaced by ISO/TC176 core std s ** ** ** ** * QMP Sel. & Use SBG * Document status TR to be considered at next revision ** Document currently under review ** TS Standards 7

8 Principal Activities of WG18 TG1.1 - Project Planning & Operations TG1.2 - Customer Needs Analysis & Communication TG1.3 - Key Concepts for the Consistent Pair TG1.4 - Relationship to Other Standards TG1.5 - Structure of the Consistent Pair TG1.6 - Approach to Drafting the Consistent Pair TG1.7 - Drafting the Consistent Pair TG1.8 - Verification & Validation TG1.9 - Introduction of the ISO 9000 series TG Product Support of ISO 9000 series Standards 8

9 Design Inputs: Survey Significant user and customer needs Documents took into consideration the survey results. Standards 9

10 Use Of Survey Total: Argentina Australia Austria Belgium Brazil Canada Chile Colombia Denmark Egypt Finland France Germany Iceland India Indonesia Ireland Israel Italy Japan Korea Kuwait Malaysia Mauritius Mexico New Zealand Norway Poland Portugal Singapore Slovenia South Africa Spain Sweden Switzerland The Netherlands Turkey UK USA Zimbabwe

11 Design Inputs, QMPS Quality Management Principles Comprehensive and fundamental rules, for leading and operating an organization, aimed at continually improving performance over the long term by focusing on customers while addressing the needs of all other interested parties. Standards 11

12 Standards Verification / Validation VERIFICATION Customer needs Specs Drafting process Draft standards VALIDATION Standards 12

13 Comments received ISO 9001 Statistics on on Specific Comments submitted against ISO ISO 9001:2000 CD1, CD2 CD2 & DIS DIS CD1 CD1 = CD2 CD2 = DIS DIS = Sect Sect Sect Sect 5 Sect Sect 6 Sect Sect 7 Sect Sect 8 Annexes Standards 13

14 Comments received ISO 9004 Statistics on Specific Comments Submitted Against IS0 9004:2000 CD1, CD2 & DIS CD1 = 1239 CD2 = 1736 DIS = 1297 Sect 0-4 Sect 5 Sect 6 Sect 7 Sect 8 Annexes Standards 14

15 Validation Program Organizations in TC 176 member countries participated in validation at different stages (CD1, CD2 and DIS). Validation program in two parts: Questionnaire Analysis addressing both 9001 & 9004 (based on earlier validation studies) Impact Assessment on DIS 9001 (including some assessment on DIS 9004) Standards 15

16 Validation of ISO 9001 & ISO 9004 COUNTRIES ORGANIZATIONS IMPACT ASSESSMENT CD DIS Standards 16

17 Monitoring and Quality Control Planning and Monitoring Group (PMG). Three months circulation for comments. Comments update. Vote within the TC 176 Three month circulation for Vote from ISO member bodies. Each task group had a leader and a mentor. Standards 17

18 Key Issues Impact Assessment There is resource impact on some clauses of ISO 9001 Preferred information channel is the web ISO 9004 useful as a starting point for excellence Standards 18

19 It Is Not All Product Support Plan Core 4 (9000, 9001, 9004, 19011). Process and Implementation plan. ISO/TC 176 Recommendations. WG18 Slide Package. Introduction and Support Package. Executive Summary. FAQs. Overview Slide Set. Guidance Modules. Transition Planning Guidance. Available with publication of new standards. Standards 19

20 If You Plan Your Research Process You Get Better Results