The Best Laid Mobile Management Plan: A Case Study. Ken Piddington CIO Global Partners LP

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1 The Best Laid Mobile Management Plan: A Case Study Ken Piddington CIO Global Partners LP

2 Leading wholesale distributor of refined petroleum products in the New England states and New York 10.2MM barrels of storage capacity Strategic shift toward transportation fuels 340,000 barrels per day of sales volume Expansive, multi-brand gasoline station portfolio 800+ owned, leased or supplied gasoline stations in nine Northeastern states Capitalizing on opportunities in the Northeast energy markets through our logistically advantaged assets Receipt, storage and distribution of Bakken crude oil at our intermodal terminal in Albany, NY Contracts to store ultra low sulfur distillate for U.S. Dept. of Energy s Northeast Home Heating Oil Reserve

3 Business Model Market leadership in supply and marketing by rail, waterborne and terminal logistics of refined oil products, crude oil, renewable fuels and natural gas.

4 Worldwide Sourcing Trucking Rail Terminaling Marketing Integrated Distribution Balancing Risk and Reward

5 Recurring nature of our business 124 million barrels a year * 814,000 automobile tanks of gas filled a day * 18,000 diesel trucks fueled a day * 54,000 homes a day of heating oil delivered in winter * * For calendar year 2011 Long-standing customer relationships built on commitment to service excellence

6 Tanker Retail Wholesale Rack Barge Truck Consumer Crude Oil Commercial Rail Storage Facilities Rail Refinery Pipeline Barge Industrial Truck Refinery

7

8 Alliance Energy Acquisition Completed on March 1, 2012 A premier multi-brand independent gasoline station and convenience store operator and distributor in the Northeast Portfolio includes approximately 540 gasoline stations located throughout New England, New York, New Jersey and Pennsylvania Top-tier distributor of multiple brands: Mobil, Exxon, Shell, Sunoco, Gulf, and CITGO

9 (Gallons in billions) Volume 5.2 ($ in billions) Sales $ $6.8 $9.0 $5.8 $

10 Where We Were Lights On IT Department No Real IT Strategy or Roadmap Mobile Device Strategy =

11 IT Mission Actively contribute to the success of the organization through quality service delivery and innovation.

12 Designed for our Future From the Future Living in 2015, what are we - and what did we do to get here Identified the key capabilities and outcomes Action plans created in 3 year, 1 year and 100 day cycles

13 Mobile Device Strategy Highlights Phased approach to ultimately get to BYOD Risk Management Security and Usability focused Blackberry Only ipad & iphone Support Android Phone & Tablet Support Full BYOD Internal Mobile Apps Virtual Desktop

14 The ipad Story

15 What Did We Do Next Investigated and selected an MDM provider Created an ipad pilot program for IT Worked with Legal and HR to address concerns and needs Developed an Employee Use Agreement for Company/Personal Mobile Communication Devices Updated the IT Acceptable Use Guidelines and Policies Created an internal WebDav server for secure file transfers Defined supported applications and support procedures Prepared the Help Desk for the new support needs Developed an ipad FAQ and communication plan User education

16 Where We Are Today IT functions as a strategic asset of the company Clearly defined and communicated IT Strategy and Roadmap which includes a mobility component Fully supported and integrated iphone, Blackberry and ipad mobile devices in the organization Wireless access points for mobile devices in all offices with access control built into MDM policies BI tools and dashboards designed specifically for use on an ipad Virtual Desktop pilot program in progress

17 Mobile Device Use Today Market monitoring (price and news) Customer inventory management BI reports and dashboards and Calendar access and synchronization Document review and creation Use of third-party mobility apps such as CRM Collaboration ipad has replaced the laptop when on the road IT support tool

18 Where Are We Going Implement Virtual Desktops throughout organization Implement BYOD for smartphones, tablets & laptops Utilization of mobile applications that are part of and/or are integrated with current vendor products Develop internal mobile applications for use on smartphones and tablets

19 Mobile Device Use Tomorrow Everything we already do today plus Ability to access your desktop from a tablet In the field inventory management device at the terminals In the c-store for on the shelf product management Trade execution Price quote and contract generation for customers Meeting presentation device

20 Lessons Learned & Recommendations Have a mobility strategy that is realistic, provides real business value and is clearly communicated often throughout the organization Find a balance between security controls and usability No longer are you protecting stationary things inside the four walls of your building there are no longer any walls so adjust your security controls and capabilities accordingly The consumerization of technology is changing the norm for enterprises adapt or you will become extinct Give your user community alternatives that you can secure or they will use and do things you can t secure Stay ahead of the game

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