TELEPHONY Bristol & Bath Science Park

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1 TELEPHONY Business-grade telephony delivered over your existing internet connection What is it? Bridge Partners provides a managed phone system to tenants of. Based on the SARK telephony platform the service is delivered over an existing internet connection. The service is provided on a high availability system and runs on Bridge Partners own network, which enables us to provide guaranteed quality of service and service availability. Using Voice over Internet Protocol (VoIP) technology, the service has been specifically designed to work effortlessly over an existing internet connection. This eliminates the need for traditional telephone systems, with high rental costs and high call charges. Benefits Reduced call costs No need for high implementation costs for traditional phone systems Excellent flexibility i.e. for hot-desking Excellent productivity i.e. for remote working No need for switchboard staff per site Simple configuration Very easy to use and update Excellent interoperability with traditional PBX systems Integrate easily with PC applications Simple system management Devices As part of the telephony service, Bridge Partners also supplies a range of SNOM handsets, specially designed VoIP telephones for business communication which are based on the open standard SIP (Session Initiation Protocol), allowing users to make both voice and video calls over the internet. The devices are suitable for use in all business environments ranging from home offices to small- and medium-sized enterprises and large corporations. Call charges Bridge Partners works directly with carriers to negotiate highly favourable call charges to provide extremely cost-effective service options. Device features Voic with optional remote access Flexible pickup and hunt groups configured to client requirements Internal and external call transfer Conference calls Speed dial lists VoIP Telephony is part of Bridge Partners connectivity and telephony services.

2 DEDICATED INTERNET SERVICE Dedicated internet connectivity to ensure optimal business performance What is it? Benefits Dedicated is an internet service provided by Bridge Partners, available to all tenants of. It is an uncontended service, available at speeds from 2 Mbps to 1000 Mbps. The service has been designed specifically for enterprises, where a private circuit is essential. Our dedicated service is ideal for transferring data, internet and voice traffic. Low cost Dual resilient connections to park High reliability High quality Range of speeds available Fully supported Dedicated service Bridge Partners has designed the Dedicated service for companies that require instant and highly reliable internet access; for the management of software applications and online systems, or requirements for fast file transfer, video streaming and video conferencing. Delivered over Bridge Partners fibre, providing secure, always-on, fixed bandwidth, the Dedicated service is an ideal, cost-effective solution. One month contract period Features Up to 11 free static IPs included Low cost setup Always-on, fixed bandwidth Unlimited usage No usage charges No additional phone line rental costs Leased Lines For organisations requiring connectivity between two points, Bridge Partners can also provide Leased Lines across the network. Please contact us for more details. Dedicated is part of Bridge Partners connectivity services range.

3 PREMIUM BROADBAND The ideal solution for small and medium sized enterprises looking for excellent business-grade connectivity What is it? Benefits Premium Broadband is an internet service provided by Bridge Partners, available to all tenants of Bristol & Bath Science Park. It is a contended service which offers fully managed, lowsharing, high-bandwidth business broadband options. Small and medium sized enterprises Low cost Excellent business-grade service Good upload speeds for remote working Range of speeds available Low contention One-month contract period Fully supported Bridge Partners has an excellent understanding of the needs and requirements of the types of businesses on Bristol & Bath Science Park. Based on our expertise of working with a large range of technology-focussed companies, with a clear understanding of their technical requirements, our Premium Broadband service has been specifically designed to provide enterprise users with the flexibility, reliability, resilience and speed they require. The service is delivered over symmetric connections, providing equal download and upload speeds, ideal for working with incoming services, such as web-based applications, remote working and web hosting, making it the perfect solution for small and medium sized businesses. Delivered over Bridge Partners own ethernet fibre network and utilising robust backhaul, our Premium Broadband service offers the perfect contended, business solution for tenants. Features No charge to transfer to other connectivity options 1 free static IP included Low cost setup Totally unlimited usage No usage charges No additional phone line rental costs Premium Broadband is part of Bridge Partners connectivity services range.

4 TELEPHONY PRICING Bridge Partners fully managed phone system, using Voice Over IP technology Key Functionality Voic with optional remote access Flexible pickup and hunt groups configured to client requirements Internal and external call transfer Conference calls Speed dial lists Caller display Remote workers can connect anywhere there is an internet connection with a static IP Every extension comes with a direct dial number, if required. Extra numbers, including other geographical area numbers, may be presented on a single handset. Telephony service Features Setup Rental Extension (required per device) PC Collaboration Fax to service Conference room Telephony devices Handsets Rental snom 300 (6 button) 5.00 snom 320 (22 button) 8.00 PC Softphone 2.50 Gigaset N300IP (Base station for 3 handsets) 6.00 Gigaset C59H 5.00 Devices We offer a range of SNOM handsets and all are provided fully configured with your settings. You will find the handsets are extremely easy to use which is often one of the most important factors when choosing a new telephone system. Call charges We have been able to negotiate highly favourable call charges with carriers, providing you with an extremely cost- effective service. VoIP Telephony is part of Bridge Partners connectivity and telephony services. Call charges Peak time Setup UK national geographic 1.5p Rate/min UK mobile (major networks) 13.2p USA landline 3.2p France, Germany, Italy, Spain landline 4.4p Chine landline 6.6p Full tariff card for overseas destinations is available on request. All prices are exclusive of VAT and rental prices are per month.

5 BASIC BROADBAND The ideal broadband solution for start-ups and small businesses What is it? Benefits Bridge Partners new Basic Broadband is a new internet service designed for tenants of. It is a contended service, in which the connection to the internet is shared by a number of users. The service offers an asymmetric connection to meet the basic level of business broadband requirements, ideal for most single users, startups and small businesses. Excellent business-grade service High speed Fully supported One month contract period No charge to transfer to connectivity options Business-grade connectivity Features Bridge Partners understands how difficult it can be for new businesses to choose the right broadband service to meet their needs and requirements. Understanding the difference between residential broadband and business broadband services is a key factor. Although most new businesses have relatively low bandwidth requirements, they still have the need for enhanced business-grade connectivity, support and a higher quality of service in order to run their business effectively; this is usually unachievable by standard residential broadband services. 1 free static IP included Low cost setup Totally unlimited usage No usage charges No additional phone line rental costs Service delivered over Bridge Partners own ethernet fibre network Basic Broadband has been designed specifically for the purposes of new businesses to meet these very requirements. Our new service offers fully managed, secure, business-grade connectivity at very competitive rates, with added on-site support and flexible contract periods. Basic Broadband is part of Bridge Partners Connectivity services range. Small Business: Asymmetric connection, with 10 Mbps downstream and 1 Mbps upstream, only 50 per month

6 CONNECTIVITY PRICING Bridge Partners provide a high-speed internet service to the tenants of We offer 3 levels of internet service Basic Broadband Premium Broadband Dedicated Basic Broadband Product Speed Type Monthly cost Small Business1 10 Mbps Asymmetric 50 Small Business2 20 Mbps Asymmetric 95 Premium Broadband Basic Broadband is a contended asymmetric service, in which the connection to the internet is shared by a number of users. The service has been designed to meet the basic level of business broadband requirements, making it an ideal choice for start-ups. Premium Broadband is a contended symmetric service which offers low-sharing business broadband options. This service is ideal for working with incoming services like VPN and cloud-based applications, making it the perfect solution for small and medium sized businesses. Dedicated is an uncontended service, available at speeds from 2 Mbps to 1000 Mbps. The service has been designed specifically for enterprises, where a private circuit is essential. Our dedicated service is ideal for transferring data, internet and voice traffic. Please ask Bridge Partners for a quote for speeds not listed in the table. All of our services are unmetered so there are no consumption or usage charges, subject to Bridge Partners acceptable use policy (which can be found in our Terms and Conditions). Leased lines can be provided to satellite offices or other locations. They are priced individually and usually incur a setup cost. Asymmetric: Majority of bandwidth is dedicated to download. Product Speed Type Monthly cost Premium 1 5 Mbps Symmetric 65 Premium 2 10 Mbps Symmetric 110 Premium 3 20 Mbps Symmetric 190 Dedicated Product Speed Type Monthly cost Dedicated 1 5 Mbps Symmetric 162 Dedicated 2 10 Mbps Symmetric 275 Dedicated 3 20 Mbps Symmetric 475 Fixed costs Basic Premium Dedicated Static IP 1 included 1 included 11 included Setup cost Additional services Setup Cost Monthly Rental Fully managed wired router/firewall Fully managed wireless router/firewall Hosted website Outbound SMTP relay 20 2 Additional public IP addresses 1 All prices are per month and exclusive of VAT Symmetric: Equal amount of bandwidth available for download and upload. Form GS20BBSP v3.2 August 2012

7 CONNECTIVITY ORDER FORM Bridge Partners provides a high-speed internet service to the tenants of Please find below a list of questions linked to the provision of your new Bridge Partners internet service. Please take a few minutes to answer these questions and return the completed form to Bridge Partners. We will contact you to discuss your specific requirements and to provide you with a contract, direct debit mandate and provisioning details to facilitate your ICT planning. Customer Details Company Name: Unit Number & Building: (where services are to be delivered) Date service required: Contact Name and Title: Contact Telephone: Contact Billing Address: (if different) Billing Contact Name and Title: Billing Contact Telephone: Billing Contact Technical Contact Name: Technical Contact Telephone: Technical Contact Contact details for maintenance alerts: (e.g. SMS, telephone) Page 1 of 2

8 CONNECTIVITY ORDER FORM Which level of service do you require? (Please see Connectivity Pricing) Premium Broadband 10:1 5:1 4 Mbps 6 Mbps 8 Mbps or Dedicated Speed required or Basic Broadband Small Business Mbps Yes Additional Services Do you need assistance to configure your router/ firewall? Yes No Do you need a router/firewall? Yes No If yes: wired wireless advanced Do you need an outbound SMTP relay? If so, please provide details of domains How many additional public IP addressed do you need? (please see price list for standard allocation Yes No Would you like a meeting with Bridge Partners to discuss ICT support services? Yes No Page 2 of 2