Training Guide for the New Travel Card A/OPC (General)

Transcription

1 GSA SmartPay Conference Training Guide for the New Travel Card A/OPC (General) Stacey Felix, Citi Commercial Cards Donna Gentile, VA

2 The Tenth Annual GSA SmartPay Conference Towards New Horizons! Denver, Colorado July 22 nd - July 24 th, 2008

3 Goals and Objectives To provide helpful information for new A/OPCs on the use of administrative tools to manage your program effectively Demonstrate how these tools can assist new A/OPCs with managing efficient and effective card programs To provide an overview of Citimanager.com functionality and benefits

4 Agenda 1. Credit card basics 2. Important contact information 3. Citimanager.com overview 4. Program management tools 5. Best practices

5 Charge Card Basics Levels of transaction detail Level 1 Merchant name Purchase date Total purchase amount Merchant category code (MCC) Level 2 Sales tax amount Point of sale code Level 3 Item quantities, unit of measure, item pricing Product codes, description Ship to zip Freight amount, duty amount

6 Charge Card Basics

7 Your Citi Support Team Customer Service Web-based Tools Help Desk Collections Fraud Early Warning (FEW) Disputes Application processing and maintenance Client Account Services (CAS) Managers

8 One-Stop-Contact Number: (800) Network Integrated Voice Response NIVR Option 1 - Automated account information Balance Available credit Payment information Payments address Option # - Card activation Option 3 - Select new PIN number

9 Important Contact Information Option 0 - Customer Service is Available 24 hours a day Cardholder and A/OPC Maintenance on the cardholder s account e.g., address changes, statement requests, disputes, etc. A/OPC Change credit lines for individuals Add, delete or change limit of cash for individual Change single-purchase limits Close and reopen accounts of individuals Force authorizations in emergency situations Call collect (904)

10 Important Contact Information Option 2 - System support and file delivery help desk Questions regarding: File delivery CitiDirect Card Management System (CCMS) Citibank Electronic Reporting System (CERS) Citibank Custom Reporting System (CCRS) Citibank Online Statements Password resets Issue resolution

11 Important Contact Information Option 4 - Client Account Services Enter the five-digit extension of CAS Manager Any maintenance on billing accounts Merchant Category Codes (MCC) / templates Troubleshooting Account Reconciliation Set-up User IDs CitiDirect Card Management System Citibank Electronic Reporting System Citibank Custom Reporting System Projects

12 Your Client Account Managers Delon Pleiman Department of Veterans Affairs Spencer MacDonald Peace Corps Dina Haynes Navy Ken Fudge Treasury Department Eddie McKenzie US Postal Service Stacey Felix Senior Client Account Manager

13 Additional Contact Information Collections Cardholder Delinquency (800) Call collect (904) Recovery (904) Salary Offset program A/OPC Charge-off Inquiries Cardholder Charge-off inquiries: (888)

14 Additional Contact Information Fraud Early Warning (800) Early detection Failed verification

15 Other Contact Information Disputes Fax number (605) Security Operations / Affidavits Fax number (605) Account Maintenance Fax number (605) Applications Fax number (605) Citibank Government Services P.O Box 6125 Sioux Falls, SD 57117

16 Citimanager.com Overview

17 Citimanager.com Overview Card Solutions

18 Citimanager.com Overview - Reference

19 Citimanager.com Overview

20 Citimanager.com Overview Appendix C

21 Program Management Tools Appendix B

22 Program Forms Appendix B

23 Program Forms A/OPC setup Government A/OPC Set-up / Maintenance Form - CB006 Multiple hierarchies require individual forms Complete all hierarchy information Must be signed by current A/OPC Faxed to your Client Account Specialist (CAS) - (904)

24 Program Forms

25 Program Forms

26 Program Forms Setting up new cardholders Electronic Access System (CitiDirect Card Management System) for all programs Government Travel Card (Individually Billed Account) Setup Form CB004 Government Travel Card (Individually Billed Account) Setup Form Creditworthiness CB004.B Government Travel Card (Centrally Billed Account) Setup Form CB005 Fax to Applications Department (605)

27 Don t Forget New cardholders Individually Billed information required First and last name Social Security Number Date of Birth Statement Billing Address Home Physical Address Home Phone Number Plastic Type Valid Hierarchy Credit Limits Cardholder signature Valid APC signature

28 Electronic Access System Using Citi s Electronic Access System: Program Management Managing card accounts Viewing transactions Electronic Reporting Accessing Total Business Reports Custom Reporting Creating your own reports Using pre formatted report queries Online Statement Getting statements on-line Making payments

29 Electronic Access System Maintaining cardholder accounts Electronic Access System (CitiDirect Card Management System) Call Customer Service Government Purchase or Travel Card Maintenance Form - CB002 Fax to Account Maintenance (605) Hierarchy changes Electronic Access System (CitiDirect Card Management System) at the cardholder level Government Purchase or Travel Card Maintenance Form - CB002 Fax to Account Maintenance (605) Reminder Centrally Billed Account changes are completed the day after cycle

30 Web-Based Tools

31 Best Practices Use reporting tools to manage program Review transactions - Agency-approved purchases only Control credit limits and MCC templates Close inactive cards Keep cardholder information updated Manage delinquency

32 Secrets for Success Complete all required (*) fields on the form Use online tools when possible for new accounts and maintenance (CitiDirect ) and upload File Maintenance for mass updates (CERS) Use reports to monitor cardholder activity Hierarchy 1 = Centrally Billed Travel 2 = Individually Billed Travel Customer Service - 24 hours a day, 7 days a week Get to know your CAS Manager!

33 Summary Provided helpful information on the use of administrative tools to manage your program effectively Credit Card Basics Support Contact Information CitiManager.com Demonstrated how these tools can assist you with managing efficient and effective card programs Overview of Forms Managing Merchant Category Codes Use of web-based tools Provided an overview of CitiManager.com functionality and benefits Navigating the site Location/Access of additional information

34 Reminders Visit the Citibank Welcome Center Exhibit Area Entrance, Sheraton Denver National Industries for the Blind will have a display of products Conference Slide Show come see yourself shine Visit the Citibank One-on-One Mini-Sessions Governor s Square Room 10 and 11 Please take a moment to complete your GSA survey for this session Citibank party is tonight Hyatt Regency Denver: Centennial Ballroom & Foyer at 7:00 PM Western Theme 34 go to View, Header and Footer to set date

35 IRS Circular 230 Disclosure: Citigroup Inc. and its affiliates do not provide tax or legal advice. Any discussion of tax matters in these materials (i) is not intended or written to be used, and cannot be used or relied upon, by you for the purpose of avoiding any tax penalties and (ii) may have been written in connection with the "promotion or marketing" of any transaction contemplated hereby ("Transaction"). Accordingly, you should seek advice based on your particular circumstances from an independent tax advisor. Any terms set forth herein are intended for discussion purposes only and are subject to the final terms as set forth in separate definitive written agreements. This presentation is not a commitment to lend, syndicate a financing, underwrite or purchase securities, or commit capital nor does it obligate us to enter into such a commitment, nor are we acting as a fiduciary to you. By accepting this presentation, subject to applicable law or regulation, you agree to keep confidential the existence of and proposed terms for any Transaction. Prior to entering into any Transaction, you should determine, without reliance upon us or our affiliates, the economic risks and merits (and independentlydetermine that you are able to assume these risks) as well as the legal, tax and accounting characterizations and consequences of any such Transaction. In this regard, by accepting this presentation, you acknowledge that (a) we are not in the business of providing (and you are not relying on us for) legal, tax or accounting advice, (b) there may be legal, tax or accounting risks associated with any Transaction, (c) you should receive (and rely on) separate and qualified legal, tax and accounting advice and (d) you should apprise senior management in your organization as to such legal, tax and accounting advice (and any risks associated with any Transaction) and our disclaimer as to these matters. By acceptance of these materials, you and we hereby agree that from the commencement of discussions with respect to any Transaction, and notwithstanding any other provision in this presentation, we hereby confirm that no participant in any Transaction shall be limited from disclosing the U.S. tax treatment or U.S. tax structure of such Transaction. We are required to obtain, verify and record certain information that identifies each entity that enters into a formal business relationship with us. We will ask for your complete name, street address, and taxpayer ID number. We may also request corporate formation documents, or other forms of identification, to verify information provided. Any prices or levels contained herein are preliminary and indicative only and do not represent bids or offers. These indications are provided solely for your information and consideration, are subject to change at any time without notice and are not intended as a solicitation with respect to the purchase or sale of any instrument. The information contained in this presentation may include results of analyses from a quantitative model which represent potential future events that may or may not be realized, and is not a complete analysis of every material fact representing any product. Any estimates included herein constitute our judgment as of the date hereof and are subject to change without any notice. We and/or our affiliates may make a market in these instruments for our customers and for our own account. Accordingly,we may have a position in any such instrument at any time. Although this material may contain publicly available information about Citi corporate bond research, fixed income strategy or economic and market analysis, Citi policy (i) prohibits employees from offering, directly or indirectly, a favorable or negative research opinion or offering to change an opinion as consideration or inducement for the receipt of business or for compensation; and (ii) prohibits analysts from being compensated for specific recommendations or views contained in research reports. So as to reduce the potential for conflicts of interest, as well as to reduce any appearance of conflicts of interest, Citi has enacted policies and procedures designed to limit communications between its investment banking and research personnel to specifically prescribed circumstances Citibank, N.A. All rights reserved. Citi and Arc Design, Citibank and CitiDirect are trademarks and service marks of Citigroup Inc. or its affiliates, used and registered throughout the world.

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