Who is Sirius Computer. Jennifer Borders Director, Infrastructure Solutions & Services

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1 Who is Sirius Computer Solutions? Jennifer Borders Director, Infrastructure Solutions & Services

2 Who is Sirius? National technology solution provider Founded in 1980 Headquarters in San Antonio, TX Offices across the U.S. Approximately 700 Employees Over 3100 professional & technical certifications Recognized leader in advanced technologies Integrated Partnerships with Industry Leaders: Brocade Cisco Dell HP IBM JDA Microsoft NetApp Oracle Red Hat InfoPrint SAP Symantec VMware Akorri f5 ; and more 2

3 Cloud Computing Rajkumar Chaudhry & Jerry Bennett IT Optimization Solutions and Services Productivity Enhancement, Risk Management, Cost Optimization

4 Cloud Computing 4

5 What is Cloud Computing Cloud Computing is an approach whereby IT shared resources, software and information are provided to the computing devices on-demand, like a public utility. The efficient pooling of compute resources and ability to assign these resources automatically on demand is key to enabling cloud computing 5

6 Business Prerequisites to Cloud Computing Service Support 1. Service Desk / Service Request Management 2. Incident Management 3. Change Management 4. Release Management 5. Configuration Management Service Delivery 1. Service Level Management 2. Capacity Management 3. Availability Management 4. Financial Management for IT Services The Business Perspective 1. Application Management 2. Software Asset Management 6

7 Types of Cloud Computing Private, Public and Hybrid Cloud Computing Hybrid Many examples exist somewhere in-between 7

8 Cloud Computing Myths 8

9 Public Cloud Good Enough? Pros and Cons of Public Cloud + Fits in an operational budget + Platform "heterogeneity" does not exist + Limited infrastructure overhead and management + Potentially lower short-to medium-term TCO + Faster deployments + In pay-as-you-go pricing, it is less expensive for "temporary workloads - Potential for over purchasing - No asset value/cost management - Possible governance issues - Still responsible for operational tasks - Security concerns and data locality - Longer-term TCO uncertainties - On-premises to public cloud integration - Compliance and regulatory issues 9

10 Recommendations - Public Cloud Computing Read the SLAs on the various public cloud providers, they are not all that they seem Understand and document current costs for fair compares to public cloud infrastructure providers Squeeze out redundancy at the lowest service level tiers Squeeze out costs by focusing on infrastructure savings via purchases that are "good enough" Negotiate stronger penalties with public cloud providers Develop your SLAs by starting with the lowest tier and insist those with providers 10

11 Private Cloud Acceptable? Pros and Cons of Private Cloud + More Control + Less Latency + More Secure + Price/Value + Customize to your needs Continued Asset Ownership Reduced Economies of Scale Capital expenditure Dominated 11

12 Private Cloud Computing Low barrier to entry - A service-oriented interface backed by virtualization and automation enables a customer to acquire services quickly and easily. Elastic and scalable - A shared architecture that is virtualized and automated responds to customer needs at the speed of automation, based on policies set by the customer. Lower cost and pay per use - A shared architecture is more efficient, and larger enterprises can leverage technologies that enable economies of scale (although these are smaller than very large public cloud providers). Ease of sourcing migration - A service-oriented interface makes it easier to eventually migrate the sourcing of a service to a public cloud service, or even support a hybrid model (partly private cloud service and partly public cloud service). It also helps to maintain control of the cloudsourcing interface within a central sourcing organization 12

13 Components of Private Cloud Self-Service Interface Portal (GUI or API) Service-level requirements Cost estimates Automation of Service Delivery Service governor Usage management and chargeback Automation of Resources Provisioning Migration/motion Allocation/de-allocation Resource Virtualization Virtual servers, operating systems, storage, network, client technologies Operational Process Automation Availability management Problem management Change management Provisioning and configuration management Performance management and optimization 13

14 When and Why build Private Cloud? Private cloud services are not right for every enterprise, or every enterprise service. Understanding your current state is key: what services do you offer? What are the explicit or implied service level requirements What does it cost you to deliver that service? Are you competitive? Public service inadequate to serve business needs Internal costs are lower including if service use declines precipitously Service-level requirements cannot be met by public provider Public providers cannot meet security needs Legal/data ownership issues unclear, or do not meet requirements Compliance requirements cannot be met through public offering Provider/connection failure recovery not sufficient to meet needs 14

15 When and Why go for Public Cloud? Public cloud services are not right for every enterprise, or every enterprise service. Understanding your current state is key: what services do you offer? What are the explicit or implied service level requirements? What does it cost you to deliver that service? Public service offering is acceptable and meets requirements Total costs are less Service-level guarantees meet all requirements Meets enterprise security needs Meets legal/data ownership requirements Meets regulatory compliance requirements Failure remediation/disaster recovery available 15

16 Strategy/Plan for Private or Public Cloud 1. Identify and prioritize what is required from Cloud Computing 2. Business services inventory and architecture 3. Identify service levels/requirements 4. Evaluate and design architecture for cloud computing 5. Evaluate policies and procedures 6. Determine service costs 7. Build service roadmaps 8. Evaluate (and predict) cloud services 9. Build a business case 10. If ROI, build a private cloud service or use public 11. Constantly benchmark 12. Monitor, manage and automate 16

17 Sirius IT Optimization Services

18 IT Optimization Solutions IT optimizationis combination of strategy, process, methodology and technology for enhancing the efficiency of IT infrastructure resulting in reduced costs, improved availability, increased agility, and improved quality of service for the business services linked to IT adding value by providing solutions that directly address yourkey business needs! 18

19 IT Optimization Solutions Addressing today s challenges and tomorrow s opportunities Manage Risk Addressing today s security, resiliency, and compliance challenges, while preparing for the new risks posed by an even more connected and collaborative world Improve Service Levels-Ensuring high availability and quality of existing services, while meeting customer expectations for real-time, dynamic access to IT services Increase Agility Keeping up with changing business needs by rapidly provisioning new services or resources and scaling of established services Reduce Costs Containing operational costs and complexity, while achieving business breakthroughs and productivity gains 19

20 IT Optimization Solutions (focus areas) Business Continuity and Disaster Recovery 1. Rapid and Simple Business Continuity Planning 2. Risk Analysis, Business Impact Analysis and Gap Analysis 3. IT Infrastructure Disaster Recovery Planning & Design 4. Comprehensive Business Continuity and Resiliency Planning 5. Business Continuity Management Storage and Backup Recovery Optimization 1. Rapid Storage Optimization Analysis 2. Storage Performance, Utilization, Data Classification and Lifecycle Analysis 3. Backup & Recovery Infrastructure Optimization Analysis 4. Storage Optimization Planning, Design, Implementation and Migration 5. Storage and Backup Recovery - Health Checks & Updates Server Infrastructure Optimization 1. Consolidation, Virtualization and Containment Analysis 2. Applications Infrastructure Optimization Analysis 3. Optimization Planning, Design, Implementation and Migration 4. Server Infrastructure Health Checks and Upgrades 5. Desktop Virtualization/Client Consolidation IT Service Management and Automation 1. Business Process Enhancements (Re-engineering & Management) 2. ITSM Analysis and Roadmap 3. Steady State Analysis and recommendations 4. ITSM Financial Management Assessment and Roadmap 20

21 Why Customers do business with us? I didn t know we were going to get all those benefits when we hired Sirius. But when they came back with a rundown of all the elements of the solution that they could provide, I immediately felt that I had made a tremendous choice. Doing business with Sirius improved our overall resiliency, which is core to what our business is built on and our customers expect. I know that our primary business functions can be performed at our disaster recovery site and that we understand how to continue our business functions in the event of a natural or man-made disaster. Sirius exceeded my expectations and delivered 100% on every promise made during the project. I am completely satisfied with the value I received from doing business with Sirius. The project timeline was extremely aggressive, the scope was massive, the costs were as Sirius promised, and the quality was exceptional. I do not know of another company that could have delivered what I needed. Chief Information Officer, Monitronics International 21

22 Top 10 Benefits of IT Optimization 1. Reduce cost of running, maintaining & growing IT Services 2. Improve availabilityof business applications by reducing or eliminating downtimes 3. Improve SLAs(availability & performance) for better service to the business 4. Improve performance and recovery capability of applications 5. Ease provisioning resources in support of key business initiatives 6. Improve utilization and reduce number of devices for the same or more computing workload 7. Improve scalabilityto match growth objectives and requirements 8. Improve flexibility to move workload between devices 9. Improve manageability and reduce complexityof the IT infrastructure 10. Reduce power and cooling requirementsand associated costs and hence improving IT organization s environmental performance by improving energy efficiency of the data center and IT equipment 22

23 IT Optimization Solutions and Services can help you provide more value to the business! Sirius Computer Solutions Confidential

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