Integrated Delivery of Rehabilitation Services Family Feedback Survey

Transcription

1 Integrated Delivery of Rehabilitation Services Family Feedback Survey The Government of Ontario has asked all agencies across the province that work with children and youth with special needs to develop a new approach to the delivery of rehabilitation services (Physiotherapy, Occupational therapy, Speech-Language Pathology). Within the Ottawa area, a large group of agencies has come together to look at how best to accomplish this. Our goal is to make a proposal to the government that will reorganize how services are delivered to make services Easier for children and families to find and use... Better in meeting the needs of children and families... More continuous as the child grows, moves into and eventually out of school While the government is not providing any new funding at this time, we believe there are ways we can reorganize things to make better use of our current resources. To achieve our goal, we strongly believe that we need to hear directly from families about their experience with our services and about the changes we should consider to make it better. Please complete the online survey at by July 9, If you have any questions, please ottawasns@gmail.com. Further information on the Ontario Special Needs Strategy can be found by registering on the provincial website: Sincerely, Anne Huot and Carol Theoret-Douglas Co-chairs Ottawa Region, Special Needs Strategy Proposal Development Table 22/06/2015 1

2 Integrated Delivery of Rehabilitation Services Family Feedback Survey The Government of Ontario has asked all agencies across the province that work with children and youth with special needs to develop a new approach to the delivery of rehabilitation services (Physiotherapy, Occupational therapy, Speech-Language Pathology). To achieve our goal, we strongly believe that we need to hear directly from families about their experience with our services and about the changes we should consider to make it better. By completing the survey below you will help us do just that. Thank you! The questions in this section refer to your experience with OCCUPATIONAL THERAPY (OT) services in the Ottawa area. Has your child or youth used Occupational Therapy (OT) services at any age from 0 to 21 years old? o Yes o No When was your child/youth referred to these services? o Birth to school entry o Kindergarten (JK and SK) o Grades 1-3 (primary) o Grades 4-6 o Grades 7-8 o Grades 9-12 ACCESS TO INFORMATION AND SERVICES The following questions refer to ACCESS TO INFORMATION (how easily a family can find information about Occupational Therapy (OT) services) and ACCESS TO SERVICES (the ease of completing intake processes and starting Occupational Therapy (OT) services). What challenges have you had getting information about Occupational Therapy (OT) services for your child/youth? (Check All That Apply) o Multiple calls before getting to the right door o Don't know where to go (e.g. who to call, who provides the service) o Too much information o Unclear information 22/06/2015 2

3 o Language barriers How can access to information about Occupational Therapy (OT) services be made easier or more convenient? (Check All That Apply) o A number answered by a person o One website for all rehabilitation services (OT/PT/SLP) o A community public awareness campaign (e.g. library, physician, daycare, Ontario Early Years Centers) o A service pathway or diagram o Availability of information in languages other than just English or French What challenges have you experienced accessing Occupational Therapy (OT) services for your child/youth in the Ottawa area? (Check All That Apply) o Too many assessments o Approach to therapy (e.g. direct intervention, parent training, coaching, consultation etc.) o Wait lists o Location of therapy o Time of day therapy is provided What suggestions do you have for improving access to Occupational Therapy (OT) services? (Check All That Apply) o Single intake process o Timely and available support (in person/ by phone/online) o Accessible information on wait times o Evening and/or weekend service o Other possibilities offered to families waiting for services COLLABORATION BETWEEN THERAPY TEAM AND PARENTS As a parent/caregiver what do you need from providers in order to feel like a partner with therapists, educators and other professionals in your (OT) child/youth's Occupational Therapy (OT) services? (Check All That Apply) o Child focused team meeting o Effective sharing of information o Access to the Therapist (OT) o Having a single point of contact 22/06/2015 3

4 o Input into treatment plan o Other (please specify) Whenever possible, what would help reflect parents priorities in their children's Occupational Therapy (OT) services? (Check All That Apply) o Input into therapy goals o A voice in how and where therapy is delivered (home, school, time of day) o Mutually agreed upon updates o Have a conflict resolution mechanism o Being a member of the team and not only a recipient of information TRANSITIONS Children and youth must transition between services and sectors at several points during their development. In this context, "transition" refers to the child's and family's experience as they move from receiving one service to another, either as the child grows up (e.g., pre-school to school-based services/supports; children's services to adult services) or as they face changes in their service needs. What are the challenges you or your child/youth experienced with Occupational Therapy (OT) services during times of transition? (Check All That Apply) o Change in therapist o New admission process was unclear o Length of time between the end of one service and the start of another o Reports not being shared in a timely fashion with the new service provider o Having to seek private/paid Occupational Therapy (OT) services in order to get service What ideas do you have for improving your experience with Occupational Therapy (OT) at times of transition? (Please Specify) The questions in this section refer to your experience with PHYSIOTHERAPY (PT) services in the Ottawa area. Has your child or youth used Physiotherapy (PT) services at any age from 0 to 21 years old? o Yes o No When was your child/youth referred to these services? 22/06/2015 4

5 o Birth to school entry o Kindergarten (JK and SK) o Grades 1-3 (primary) o Grades 4-6 o Grades 7-8 o Grades 9-12 ACCESS TO INFORMATION AND SERVICES The following questions refer to ACCESS TO INFORMATION (how easily a family can find information about Physiotherapy (PT) services) and ACCESS TO SERVICES (the ease of completing intake processes and starting Physiotherapy (PT) services). What challenges have you had getting information about Physiotherapy (PT) services for your child/youth? (Check All That Apply) o Multiple calls before getting to the right door o Don't know where to go (e.g. who to call, who provides the service) o Too much information o Unclear information o Language barriers How can access to information about Physiotherapy (PT) services be made easier or more convenient? (Check All That Apply) o A number answered by a person o One website for all rehabilitation services (OT/PT/SLP) o A community public awareness campaign (e.g. library, physician, daycare, Ontario Early Years Centers) o A service pathway or diagram o Availability of information in languages other than just English or French What challenges have you experienced accessing Physiotherapy (PT) services for your child/youth in the Ottawa area? (Check All That Apply) o Too many assessments o Approach to therapy (e.g. direct intervention, parent training, coaching, consultation etc.) o Wait lists o Location of therapy o Time of day therapy is provided 22/06/2015 5

6 What suggestions do you have for improving access to Physiotherapy (PT) services? (Check All That Apply) o Single intake process o Timely and available support (in person/ by phone/online) o Accessible information on wait times o Evening and/or weekend service o Other possibilities offered to families waiting for services COLLABORATION BETWEEN THERAPY TEAM AND PARENTS As a parent/caregiver what do you need from providers in order to feel like a partner with therapists, educators and other professionals in your child/youth's Physiotherapy (PT) services? (Check All That Apply) o Child focused team meeting o Effective sharing of information o Access to the Therapist (PT) o Having a single point of contact o Input into treatment plan o Other (please specify) Whenever possible, what would help reflect parents priorities in their children's Physiotherapy (PT) services? (Check All That Apply) o Input into therapy goals o A voice in how and where therapy is delivered (home, school, time of day) o Mutually agreed upon updates o Have a conflict resolution mechanism o Being a member of the team and not only a recipient of information TRANSITIONS Children and youth must transition between services and sectors at several points during their development. In this context, "transition" refers to the child's and family's experience as they move from receiving one service to another, either as the child grows up (e.g., pre-school to school-based services/supports; children's services to adult services) or as they face changes in their service needs. What are the challenges you or your child/youth experienced with Physiotherapy (PT) services during times of transition? (Check All That Apply) o Change in therapist 22/06/2015 6

7 o New admission process was unclear o Length of time between the end of one service and the start of another o Reports not being shared in a timely fashion with the new service provider o Having to seek private/paid Physiotherapy (PT) services in order to get service What ideas do you have for improving your experience with Physiotherapy (PT) at times of transition? (Please Specify) The questions in this section refer to your experience with SPEECH-LANGUAGE PATHOLOGY (SLP) services in the Ottawa area. Has your child or youth used Speech-Language Pathology (SLP) services at any age from 0 to 21 years old? o Yes o No When was your child/youth referred to these services? o Birth to school entry o Kindergarten (JK and SK) o Grades 1-3 (primary) o Grades 4-6 o Grades 7-8 o Grades 9-12 ACCESS TO INFORMATION AND SERVICES The following questions refer to ACCESS TO INFORMATION (how easily a family can find information about Speech-Language Pathology (SLP) services) and ACCESS TO SERVICES (the ease of completing intake processes and starting Speech-Language Pathology (SLP) services). What challenges have you had getting information about Speech-Language Pathology (SLP) services for your child/youth? (Check All That Apply) o Multiple calls before getting to the right door o Don't know where to go (e.g. who to call, who provides the service) o Too much information o Unclear information o Language barriers 22/06/2015 7

8 How can access to information about Speech-Language Pathology (SLP) services be made easier or more convenient? (Check All That Apply) o A number answered by a person o One website for all rehabilitation services (OT/PT/SLP) o A community public awareness campaign (e.g. library, physician, daycare, Ontario Early Years Centers) o A service pathway or diagram o Availability of information in languages other than just English or French What challenges have you experienced accessing Speech-Language Pathology (SLP) services for your child/youth in the Ottawa area? (Check All That Apply) o Too many assessments o Approach to therapy (e.g. direct intervention, parent training, coaching, consultation etc.) o Wait lists o Location of therapy o Time of day therapy is provided What suggestions do you have for improving access to Speech-Language Pathology (SLP) services? (Check All That Apply) o Single intake process o Timely and available support (in person/ by phone/online) o Accessible information on wait times o Evening and/or weekend service o Other possibilities offered to families waiting for services COLLABORATION BETWEEN THERAPY TEAM AND PARENTS As a parent/caregiver what do you need from providers in order to feel like a partner with therapists, educators and other professionals in your child/youth's Speech-Language Pathology (SLP) services? (Check All That Apply) o Child focused team meeting o Effective sharing of information o Access to the Therapist (SLP) o Having a single point of contact o Input into treatment plan o Other (please specify) 22/06/2015 8

9 Whenever possible, what would help reflect parents priorities in their children's Speech- Language Pathology (SLP) services? (Check All That Apply) o Input into therapy goals o A voice in how and where therapy is delivered (home, school, time of day) o Mutually agreed upon updates o Have a conflict resolution mechanism o Being a member of the team and not only a recipient of information TRANSITIONS Children and youth must transition between services and sectors at several points during their development. In this context, "transition" refers to the child's and family's experience as they move from receiving one service to another, either as the child grows up (e.g., pre-school to school-based services/supports; children's services to adult services) or as they face changes in their service needs. What are the challenges you or your child/youth experienced with Speech-Language Pathology (SLP) services during times of transition? (Check All That Apply) o Change in therapist o New admission process was unclear o Length of time between the end of one service and the start of another o Reports not being shared in a timely fashion with the new service provider o Having to seek private/paid Speech-Language Pathology (SLP) services in order to get service What ideas do you have for improving your experience with Speech-Language Pathology (SLP) at times of transition? (Please Specify) FINAL THOUGHTS What improvements to the delivery of Rehabilitation Services (OT/PT/SLP) would make the most difference to you? (Please Specify) Thank you for taking the time to complete this survey. If you have any questions about the survey, please ottawasns@gmail.com 22/06/2015 9

10 Further information on the Ontario Special Needs Strategy can be found by registering on the provincial website: 22/06/