Printing & Photocopying

Transcription

1 FAQs: Install Printers on Your Machines FAQs Page Q: How do I install Follow-You printer on Windows 10? 2 Q: How do I install Follow-You printer on Windows 7? 5 Q: How do I install Follow-You printer and direct print queues on Mac? 9 Q: How do I install direct print queues on Windows 10? 10 Q: How do I install direct print queues on Windows 7? 13 If you need further assistance, please contact IT Service Desk via the following: Use the Self Service Portal Phone extn.: 6060 Direct dial: Free Phone: 0508 UC IT HELP Mon - Fri, 8am - 5pm (excluding public and university holidays). Lastly, if you prefer personal assistance, you may like to visit one of our knowledgeable IT Service Desk staff in the following locations Page 1 of 16

2 Q: How do I install Follow-You printer on Windows 10? Printing & Photocopying A: 1. Open the start menu and select Settings 2. Select Devices 3. Select Add a printer or scanner 4. It will search for a short while, then The printer that I want isn t listed will appear. Select it Page 2 of 16

3 5. Select the Select a shared printer by name option. The queue for colour is: \\print\followyou-colour Enter this, then click next. If you are prompted for a username and password, enter your UC IT username as uocnt\<username> and your password. 6. If it has added successfully, you will see this message. Click Next Page 3 of 16

4 7. Select Print a test page. You will have to register your Canterbury Card and login to a FollowYou enabled MFD for the test page to print instructions for this have been provided separately. You can set this queue as default, if you wish. 8. Repeat steps 3 through 7 to add the FollowYou-BlackAndWhite queue. The name for this queue is: \\print\followyou-blackandwhite Page 4 of 16

5 Q: How do I install Follow-You printer on Windows 7? A: Staff who have SOE builds of Windows 7 will not need to use these instructions the queues will be added automatically to your machine. If you are not running the SOE build or are using a machine that hasn t had the queues automatically added, follow these steps: 1. Open the start menu and select Control Panel 2. Depending on how your Control Panel looks, you will either select View devices and printers under the Hardware and Sound category OR Select Devices and Printers 3. Select Add a printer Page 5 of 16

6 4. Select Add a network, wireless or Bluetooth printer Printing & Photocopying 5. Windows will not find the print queues we need, so select The printer that I want isn t listed Page 6 of 16

7 6. Select the Select a shared printer by name option. The queue for colour is: \\print\followyou-colour Enter this, then click next. If you are prompted for a username and password, enter your UC IT username as uocnt\<username> and your password 7. If it has added successfully, you will see this message. Click Next Page 7 of 16

8 8. Select Print a test page, to ensure it has worked. You will have to register your Canterbury Card and login to a Follow-You enabled MFD for the test page to print instructions for this have been provided separately. You can set this queue as default, if you wish. 9. Repeat steps 3 through 8 to add the FollowYou-BlackAndWhite queue. The name for this queue is: \\print\followyou-blackandwhite Page 8 of 16

9 Q: How do I install Follow-You printer and direct print queues on Mac? A: 1. Download the installer by entering this URL into your browser 2. Open the downloaded disk image in you downloads folder. 3. Open the FollowYou.pkg package and follow the prompts to install the printer queues. 4. Check your System Preferences Printers and Scanners icon to make sure all the printers have been installed. To check the status of any Equitrac printing you have submitted login to this link. Page 9 of 16

10 Q: How do I install direct print queues on Windows 10? A: These instructions are for installing direct print queues i.e. non-follow-you queues. We encourage you to try Follow-You printing as well. 1. Open the start menu and select Settings 2. Select Devices 3. Select Add a printer or scanner 4. It will search for a short while, then The printer that I want isn t listed will appear. Select it Page 10 of 16

11 5. Select the Select a shared printer by name option. Enter the queue name, then click next. If you are prompted for a username and password, enter your UC IT username as uocnt\<username> and your password 6. If it has added successfully, you will see this message. Click Next 7. Select Print a test page, to ensure it has worked. You can set this queue as default, if you wish. Page 11 of 16

12 8. If you need to add any more queues, please follow steps 3 through 7 again. Page 12 of 16

13 Q: How do I install direct print queues on Windows 7? A: These instructions are for installing direct print queues i.e. non-follow-you queues. We encourage you to try Follow-You printing as well. 1. Open the start menu and select Control Panel 2. Depending on how your Control Panel looks, you will either select View devices and printers under the Hardware and Sound category OR Select Devices and Printers 3. Select Add a printer Page 13 of 16

14 4. Select Add a network, wireless or Bluetooth printer Printing & Photocopying 5. Windows will not find the print queues we need, so select The printer that I want isn t listed Page 14 of 16

15 6. Select the Select a shared printer by name option. Printing & Photocopying Enter the queue name, then click next. If you are prompted for a username and password, enter your UC IT username as uocnt\<username> and your password 7. If it has added successfully, you will see this message. Click Next Page 15 of 16

16 8. Select Print a test page, to ensure it has worked. You can set this queue as default, if you wish. 9. If you need to add any more queues, please follow steps 3 through 8 again. Page 16 of 16