Creating a High Performing Innovative Business Solutions Team

Transcription

1 Creating a High Performing Innovative Business Solutions Team 2015 CWA Annual Workforce Development Conference Curtis Compton Retha Smith Shellie Swanston

2 Partnership The San Bernardino County and Riverside County WIBs are an example of a great regional partnership. Businesses in the Inland Empire receive better services as a result of this partnership.

3 Regional Partnership Benefits Recruitments OJT Find a buddy Increased job opportunities Increase labor pool Grant partnerships Knowledge sharing More resources

4 WIOA Regulation WIOA 107(d) Employer Engagement The local board shall lead efforts to engage with a diverse range of employers

5 The Team Outgoing Business Minded Competitive Self Motivated Detail Oriented Contract Negotiation Public Speaking Sales Oriented

6 Team Expectations Team members are assigned Specific, Measurable, Realistic, and Time-related goals: New Business Repeat Business Direct Placements OJT contracts Average Hourly Wage Referral to Hire Ratio WIOA Enrolled Customer Satisfaction

7 Industry Focus Regional Focus Select Key Industries Directs efforts in a systematic approach Directing efforts and funding in the right place Talent pool development Occupations in growth mode versus declining Becoming industry specialist

8 Professional Business Services Agriculture Tourism Transportation & Logistics Manufacturing Healthcare Energy & Utility Construction

9 Preparing for Visits Know your purpose and what you bring to the table. Know your workforce/business services. Develop speaking points. Ask to speak with the Manager or HR Manager. Have some resources. Have SOMETHING to hand them. Especially a BUSINESS CARD. Upcoming events Workshops Services you offer Include your contact info on every page. Labor Law Update Marketing 101 Job Fair Manufacturer s Summit Chamber Mixer Spirit of Entrepreneur

10 Preparing for Visits GOALS Decide what your goals are. How many companies will you visit today? Introductory visits Follow up visits Set aside specific time. Two days a week in the field Daily morning or afternoon

11 Preparing for Visits Quick & Easy Method #1 Choose by Category BY: Industry Pay Rate Quick and simple Close to home Custom to specific job seeker Custom to Vocational school graduation class

12 INDUSTRY ONE Script or Spiel Similar employees, resources, hand-outs or special events Pick up on more of the "lingo" w/ each visit. Listen to the words they use to describe their process and employees. Picker/Packer, loader/ unloader, team member, crew, labor By the end of the day you will sound like an expert.

13 Preparing for Visits Quick & Easy Method #2 Chase the lead Help wanted signs Websites Social Media Follow the job seekers Look it up Look for familiar companies or names you recognize Research company info: address, phone, contact, product (same with all methods) Plan a visit to that employer Or at least a phone call or

14 Preparing for Visits Quick & Easy Method #3 Take a buddy Can be much easier with 2 people Help each other build courage Keep each other from chickening out Two heads are better than one

15 Preparing for Visits Research Company Name Address-Phone- Nature/product of business CONTACT NAME (if you can find it)

16 Preparing for Visits Map out your day. Time & Location Street Shopping center City Start & Ending points If you plan on connecting with 5 companies, then expect to visit at least 15.

17 Resources

18 Networking Building meaningful, lasting, mutually beneficial relationships, one person at a time.

19 Networking Join targeted groups Use Social Media Volunteer to make presentations ANYWHERE!!! Be seen, build familiarity Author and Motivational Speaker

20 Networking Set a goal. Focus on giving, not getting! Use active listening; be present in the conversation. Follow through on your promises. Under promise, over deliver!

21 The Business Visit Speaking with the Gate Keeper How you treat the gate keeper will determine how far you go Getting to know the business How s Business? Work to develop a genuine relationship Don t try to sell them Listen more / talk less

22 The Business Visit continued Listen for key points to learn where you may assist Ask questions that will get you information Business Survey Leave your information (business card, business packet, novelty, etc.) Leave the door open for future contact

23 You can read about it

24 Or experience it firsthand!

25 Documenting & Tracking Visits It is vitally important to keep track of who you made contact with. To know where you ve been To know what business go with a specific industry For future visits or contact Track needs Web or cloud based CRM Executive Pulse, VOS, Salesforce Phones, Tablets, Laptops Employer File Folder

26 Business Feedback Feedback helps to build a stronger team Testimonials Quarterly Business Surveys Automated Business Referrals Positive Negative

27 California Steel Industries Training thru Chaffey College OJTs thru San Bernardino & Riverside County WIBs

28 Amazon Fulfillment Center Recruitments thru San Bernardino & Riverside County WIBs

29 Questions?

30 Contact Information Curtis Compton (909) Retha Smith (951) Shellie Swanston (909)