Minimum standards for physical accessibility non-residential service-facilities in Zaatari Camp Age & Disability Taskforce August 2015

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1 Minimum Standards: Physical Accessibility of non-residential facilities Introduction: These standards are meant as a guideline for humanitarian actors and private entities operating within Zaatari camp to be able to work towards the provision of more accessible services. When an organization attains the minimum standards for a facility in their property (such as a toilet or a reception area) then they are invited to place a sign on their front gate. For further information regarding this signage scheme and corresponding minimum standards And/or to request technical assistance for the implementation of these minimum standards, please contact the one of the co-chairs of the Age and Disability Taskforce of Zaatari camp who will endeavor to connect you with the relevant technical advice. Handicap International: Atif Iqbal Mobile: +962 (0) fieldco.irbid.jd@hi-emergency.org And UNHCR (Community Services): Ihab Shaban Mobile: +962 (0) shabanih@unhcr.org

2 Wheelchair sign = accessible for people with mobility impairments CBM, n.d. Promoting Universal Access to the Built Environment: Guidelines Main entrance & grounds Main gate: minimum width of 0.9 m An unobstructed, level pathway from the main gate to the main entrance of the facility Pathway: minimum width of 1.2 m (preferable m) Signage: Physically accessible toilets and entrances are indicated by the universal wheelchair sign printed in white on blue Facility entrance Any stairs and/or ramps include handrails that are places at a minimum height of 1.0m The main entrance is a level entrance or it is equipped with a ramp of the following dimensions:

3 CBM, n.d. Promoting Universal Access to the Built Environment: Guidelines Minimum standards for physical accessibility non-residential service-facilities in Zaatari Camp o Any stairs and/or ramps include handrails that are places at a minimum height of 1.0m Stairs/steps: Are marked with a strip of bright, contrasting colour Doors (entrance and inside, on ground floor of the facility) Minimum width of 0.9m No lip greater than 0.6cm Handle: maximum height of 1.20m Lever does not require grasping or twisting Door does not require excessive force to open Front desk / reception The height of the front desk/reception/cash register does not exceed 1m in height Aisles: The width of the aisles in a waiting area is a minimum of 0.9m The width of aisles in a shopping area is a minimum of 1.2m Toilet facilities Public seating approx. 0.45m above the floor Some chairs with backrests and arm rests are available A minimum of one accessible toilet for women and one accessible toilet for men.

4 o Light switches are placed at a height of m o The door to the toilet a minimum of 0.9m wide with a handle placed between m above the floor o The door latch does not require grasping or twisting o No lip (on the floor) greater than 6mm (0.6cm) o The door latch handle is placed inside the door at between 0.8m - 1.2m above the floor o A toilet cubicle should be a minimum size of 1.5m x 1.7m (to accommodate a 180 degree turn in a wheelchair) o The cistern flush knob can be used without grasping, twisting or turning (it passes the closed-fist test)? And at a height of between m. o Minimum 0.9m space (for wheelchair parking ) beside the toilet o The toilet seat is between m above the floor o Minimum of one grab bar beside the toilet (on the opposite side of the toilet as the parking space ) o Toilet paper is closeby at a height of m Accessible toilets are indicated by wheelchair sign (white on blue) Sink is at 0.8m from the floor with a depth and width not exceeding 0.5x0.5m (ideal clearance under the sink, 0.7m) Soap dispenser at a maximum height of 1.2m and usable with one closed fist Taps have levers which don t require grasping or twisting White cane sign = accessible for people with seeing impairments CBM, n.d. Promoting Universal Access to the Built Environment: Guidelines Signage: Signs are high contrast (e.g. black on white, white on blue) with a minimum letter sizes as indicated below:

5 CBM, n.d. Promoting Universal Access to the Built Environment: Guidelines Minimum standards for physical accessibility non-residential service-facilities in Zaatari Camp Overhanging signs have a clearance of a minimum of 2.1m Wall-mounted signs are consistently placed between 1.3m and 1.6m above floor level Signs are on non-reflective, glare-free surfaces Tactile warnings (raised height of 0.5mm) the top and bottom of stairs and ramps as well as being places around obstructions (min 0.6m outside of the hazard) Key information (main entrance, floor level at top of stairs, etc.) provided in tactile information Furnishings contrast with the floor and with the ground Low (below knee-height) furnishings (such as coffee tables) not used in public spaces Braille sign = accessible for people with seeing impairments who read Braille To be used if an organization has materials or information available in Braille Sign Language Sign To be placed in facilities where sign language interpretation is provided

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