JOB DESCRIPTION Human Resources Generalist

Transcription

1 JOB DESCRIPTION Human Resources Generalist I. Position Function Summary: This position is responsible for the overall strategic Human Resources (HR) leadership to the company and has considerable latitude to change the program scope, creation and implementation of HR policies and procedures and business practices. The position oversees the development and implementation of human resource policies, programs and services, including recruitment, selection, retention, legal compliance, employee benefits, employee relations, employment practices and procedures, employee communications and labor relations. The position serves as a sole contact and key resource for the agency and is ultimately responsible and accountable for overseeing complex management programs; requires independent examination and analysis of issues, processing and reconciliation of data; and involved independent performance of all activities with considerable latitude to plan and organize daily work within established procedures. This job description does not detail all duties of a particular job assignment. Additional duties, responsibilities and accountabilities may be assigned to an incumbent in this position. II. Essential Functions, Duties, and Responsibilities: The following statements are essential functions of this position and not intended to be all-inclusive; rather, they are intended to describe the general nature and level of work to be performed. They are not to be construed as an exhaustive list of all responsibilities; duties and skills required of the incumbent, and an employee may be directed to perform other reasonably related job duties and responsibilities. HELP-NM reserves the right to revise or change the job duties and responsibilities as the need arises, based on business need, and this Job Description may be updated accordingly. This Job Description does not constitute a written or implied contract of employment. Manage, direct and administer all functions and operations of HR Department 1. Prepare, recommend and maintain records and procedures for initiating and managing personnel transactions and documenting and securing personnel data; 2. Work directly with VP s, managers and supervisors to assist them in carrying out their responsibilities on HR matters; 3. Consult with legal counsel, as appropriate, on HR matters; 4. Review and submit for CEO approval all Personnel Actions approved by management for accuracy prior to processing; 5. Process new hires, leave without pay, promotions, reductions, reclassifications, demotions, transfers, data corrections, suspensions, rehires, terminations, retirements and all other pertinent documents; 6. Create and update new hire packets and orientation training sessions; 7. Process all retirement requests; 8. Prepare supporting documentation for all reclassifications, classification reductions and position deletions for approval and processing; 9. Keep a database and update employee evaluation reviews and reminders; 10. Create new personnel and employee benefits files and all other pertinent files; 11. Evaluate, investigate and process all EEO claims; 12. Investigate all internal issues and provide a report to management. Implementation of Applicable Rules and Regulations 1. Interpret and implement HELP NM policies and procedures, inclusive of FMLA, FLSA, ADA, Workers Compensation and all other pertinent state and federal rules and regulations;

2 2. Handle employee relations counseling, outplacement counseling and exit interviews; 3. Counsels employees and management regarding all applicable policies and procedures. Training and Staff Development 1. Confer with managers/supervisors in order to determine HR training needs for their assigned staff; 2. Develop and conduct training for managers/supervisors for all HR processes (evaluations, PA s, promotions, reductions, reclassifications, interviewing guidelines and increases in pay, etc.; 3. Research and coordinate all staff development training; inclusive of contacting various resources who will provide training needs; 4. Participate in workshops/seminars/conferences to keep informed of HR changes; 5. Recommend, evaluate and participate in staff development for agency; 6. Conduct new employee orientation to ensure employees gain an understanding of benefits plans and enrollment provisions. Project Management 1. Create agency policies and procedures; 2. Administer and implement agency policies and procedures; 3. Update and maintain agency policy and procedures; 4. Design personnel forms and direct the maintenance of personnel records by all areas; 5. Prepare, analyze and implement the re-organization of the agency; 6. Provide team leadership for some of the assigned management committees. Administration of Employee Benefits 1. Inform new employees of current benefits and contribution schedule; 2. Process new employee information; 3. Administer health and retirement plans including enrollments and terminations; 4. Serve as COBRA administrator for the agency; 5. Manage the open/switch enrollment period; 6. Arrange the distribution of material from carriers; 7. Process any/all current employee changes within deadlines; 8. Counsel all levels of employees (and potential employees) on plan provisions so that employees can make informed benefit decisions; 9. Communicate upcoming employee benefit changes to employees; 10. Attend trainings/seminars regarding employee benefits conducted by carrier to keep informed of upcoming changes. Records Maintenance: 1. Create, organize, and update files and records utilizing database and spreadsheet software, other online applications, and manual systems; 2. Create report formats and prepares necessary human resources reports based on retrieved data as requested. Other 1. Performs other duties as assigned and which are deemed necessary or desirable by HELP NM. III. Position Authorities and Accountabilities: General: Position has a high level of line responsibility and a high level authority to make independent decisions over an assigned function. A person in this position regularly takes responsibility for a key operation or function due to their level of skill. Confidential and Sensitive Information: Position has a high level of access to sensitive employee data, including but not limited to employee salary, legal issues, background check information, insurance enrollments, FMLA, Workers Compensation and an essential job result is the maintenance of a high level of confidentiality of the information processed by the employee. 2

3 Position has a high level of access to personal and profession data regarding the individual employees and their families, and must comply with all federal and state regulations to keep data secure and private. Position has a high level access to health data of employees and their families and must comply with the Health Insurance Portability and Accountability Act (HIPPA) to keep the data secure and private. IV. Position Specifications Fair Labor Standards Act Provisions: This position is exempt under the provisions of the Fair Labor Standards Act and is not subject to the Agency s policies and procedures pertaining to overtime hours and premium pay. Independence of Action: Supervision Received: The HR Generalist works under general supervision of the CEO. Employee performs high level, complex human resources work. Work is performed in areas of significant importance to the general operations of the business and with authority to formulate, recommend and implement human resources policies and practices. Supervision Exercised: The HR Generalist is responsible for their own work and has no supervisory authority or responsibility. Coordination and Cooperation with Internal and External Parties: Internal: Responds to requests for information from all levels of management and works with other department staff on issues and special projects that may have a high level of impact on HELP NM human resources standard operating procedures and/or processes. External: Position has a high level of contact with external parties, inclusive of insurance carriers (health, dental, life, retirement, workers compensation, unemployment insurance, etc.) V. Position Qualifications and Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required for the position, but is not a comprehensive list. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience: Required: Bachelor s degree from an accredited four-year college or university in human resources management, workforce, education and development or business administration plus four (4) years of progressive experience in human resource management and/or administration. Preferred: Society of Human Resource Management (SHRM) certification. Substitution: Four (4) additional progressive years of experience in human resource management and/or administration will substitute for the degree. Core Competencies: Performs the essential functions and element of this position competently, demonstrating adequate progress throughout the course of the introductory period of employment and continuing throughout employment with HELP NM. A variety of personal competencies need to be demonstrated by everyone at HELP NM and include but are not limited to: Quality/Compliance: Achieving a standard of excellence with our work processes and outcomes, honoring HELP- NM policies and all regulatory requirements; Customer focus: Striving for high customer satisfaction, going out of our way to be helpful and pleasant, making it as easy as possible on the customer or client, rather than on self, department, or organization; Communication: Balancing listening and talking, speaking and writing clearly and accurately, influencing others, keeping others informed; 3

4 Considerate: being helpful, respectful, approachable, and team oriented, building strong working relationships and a positive work environment; Initiative: taking ownership of our work, doing what is needed without being asked, following through; Efficiency and Continuous Improvement: Planning ahead, managing time well, being on time, being cost conscious, thinking of better ways to do things; Coachability: Being receptive to feedback, willing to learn, embracing continuous improvement; Safety: Comply with and actively support all workplace safety policies and practices; Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems; Team Player: Able to work collaboratively with others in the organization, and to work well with diverse groups of people and gain and maintain respect of others, both inside and outside of HELP NM. Knowledge, Skills and Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the essential functions of the position, but is not a comprehensive list: Knowledge of human resources administration, employee benefit administration and state and federal rules and regulations; Skill to read, analyze, and interpret highly complex documents; Excellent organizational skills, detail oriented and self-directed, able to multi-task; Excellent human relationship skills; Ability to identify key policy issues and make recommendations; Ability to communicate in writing in order to develop and issue regulations, instructions, policy interpretation and guidelines; Ability to examine and re-engineer operations and procedures; Ability to formulate policy and develop and implement new strategies and procedures; Ability to lead project teams, to include organizing, prioritizing, and scheduling work assignments; Ability to thrive in a fast-paced and pressured environment and must be able to shift to other functions and priorities, as needed. Certification, Licenses and Registrations: Must have and maintain a current New Mexico driver s license, must have and maintain an insurable driving record, and must provide proof of current liability insurance meeting or exceeding State-required minimum coverages. Training Requirements: Must successfully complete all required safety and other pertinent training. Tools and Equipment Used: Standard office equipment, including desktop computer and standard MS-Office applications; Must be able to operate a company vehicle. Other: In accordance with the conditional offer of employment, individual must pass drug screen, and all other HELP NM, Federal and State Department of Health background investigations, if applicable; Additional drug screening and background investigations may be required depending on the job assignment, or job transfer. VI. Physical & Mental Demands and Working Conditions The physical and mental demands, and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical and mental demands, and working conditions described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. 4

5 Physical Effort and Demand: Within normal limits of an inside office positions. None to insignificant physical demand is required to perform the work; an employee in this position frequently sits at a desk or workstation. Visual Acuity, Hearing, Speaking: Must have visual acuity and manual dexterity to perform timely and accurate data entry; Must be able to make individual, small group and large group presentations as required by position. Mental Demand: Effective performance requires continual thinking and attention to work/detail demanded by the Knowledge, Skills and Abilities and essential functions of the job; Must be able to work non-standard work hours as required to fulfill job responsibilities. Environment/Working Conditions: Little to no hazardous conditions exists in the work environment. The work environment is pleasant; only minimal negative physical factors exist; Above average amount of negative psychological factors; these factors must be addressed and considered in the performance of duties and have potential for a negative impact on job incumbents; This position is not classified by HELP NM as safety-sensitive. 5