Developments in organizational knowledge Management
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1 Developments in organizational knowledge Management Einat Shimoni EVP & Senior Analyst Enterprise Applications, Analytics & KM Strategies
2 KM still has a bad reputation (Source: Bain & company report on Mng. tools) KM Low satisfaction level Do not remove source or attribution from any graphic or portion of graphic 2
3 The problem with Knowledge KM Trends It takes too much time to find existing information needed to complete tasks The Problem: Too much info! Lack of information Do not remove source or attribution from any graphic or portion of graphic 3
4 Let s see the numbers KM Trends The typical IW spends up to 25% of the day searching for the right information to complete a given task. Ineffective searches/wasting time looking for information can cost companies up to 10% in salary expenses (Butler Group) Employees spend 12 hours a week on info-gathering tasks: mostly, unsuccessfully. (Accenture) Knowledge workers spend 15%-30% of their time gathering information, but are successful less than 50 percent of the time. (IDC) The amount of new technical information is doubling every two years Do not remove source or attribution from any graphic or portion of graphic 4
5 These are not shocking news: Very low % of data searchable Most employees: finding info is hard Do not remove source or attribution from any graphic or portion of graphic 5
6 Traditional KM Problems Built as stand-alone repositories, not connected to everyday processes Bringing the right information to the right user at the right time remains a challenge Categorization is problematic We Built it and they still didn t come From lack of information ---- to Too much Information 6
7 Knowledge Management Trends KM is becoming more process-dependent, should be combined in every-day tasks Timing and context are important The realization that the information should be delivered to the right person at the right time The goal of knowledge management is to improve efficiency and productivity by reducing the need to reinvent the wheel Do not remove source or attribution from any graphic or portion of graphic 7 All Rights Moshav Bnei Zion, Israel
8 Knowledge Management Trends KM is now viewed more as a service within a specific process, that should be automated within the process context Fewer large-scale KM projects (where KM is THE goal and not the enabler) The information should come to the right user instead of the user looking for the information Major challenge is connecting information delivery to business processes but also promises major benefits Do not remove source or attribution from any graphic or portion of graphic 8
9 Knowledge Mng. Maturity Model 2010 Business Value Investment to make money Cut costs, Increase productivity Commodity IT Services Investment for regulations Gateway portal ECM silos Archiving Internal Wikis Internal Blogs Ent. Search Internal social networks Records management KM Trends IT+business Project Pure Business Project Size of figure = complexity/ cost of project Using Implementing Looking Market Maturity Do not remove source or attribution from any graphic or portion of graphic 9
10 Types of portals Gateway Portal: A single gateway to all corporate information and services - migration of existing solutions to a new technological platform adapted to the current org. structure Operational Portal: Work environment tailored to a user s specific function/ role and unifies access to data and processes Process specific Role specific Personal Portal: A personalized environment ( igoogle) tailored to a specific user s needs Do not remove source or attribution from any graphic or portion of graphic 10
11 Business value Do not remove source or attribution from any graphic or portion of graphic 11
12 Becoming a non-issue Enterprise Portals Current State in Israel Most using enterprise gateway portals Portals are a now a part of different projects Most large organizations have more than 1 portal technology in place Phase 2 of enterprise portals: Using web 2.0 tools in portals Adding lightweight Workflow capabilities Using portals for mini operational processes Web & portal Trends Do not remove source or attribution from any graphic or portion of graphic 12
13 Main Differences Traditional KM: Expensive, IT-dependent, complex Web 2.0 KM: Cheap, simple to set up, run and use Traditional KM: Top-Bottom, Centrally Managed, controlled Web 2.0 KM: Bottom-up, decentralized, not controlled Traditional KM: The larger the org - the harder it gets Web 2.0 KM: The larger the more searchable Do not remove source or attribution from any graphic or portion of graphic 13 All Rights Moshav Bnei Zion, Israel
14 KM Best Practices KM Trends Not all employees are created equal Accommodate different types of users Digital natives Digital immigrants Do not remove source or attribution from any graphic or portion of graphic 14
15 Generation Y employees KM & Web 2.0 The Digital Native (your new employee) Do not remove source or attribution from any graphic or portion of graphic 15
16 Social media for all! Not just for kids with too much spare time KM & Web 2.0 Source: emarketer Do not remove source or attribution from any graphic or portion of graphic 16
17 Users from different age groups consume social media (but differently) KM & Web 2.0 Source: Royal Pingdom s study ages of social network users Do not remove source or attribution from any graphic or portion of graphic 17
18 Participation: (Not) for everyone KM & Web 2.0 Source: Forrester Source: Do not remove source or attribution from any graphic or portion of graphic 18
19 Knowledge Management KM The FUTURE KM trends are the CURRENT internet trends Want to see what KM will look like in a couple of years? Look at the use of internet content today Do not remove source or attribution from any graphic or portion of graphic 19
20 Semantic Web: Web 3.0 KM meaning of information and services on the web is defined (semantics), making it possible for the web to "understand" and satisfy the requests of people and machines to use the web content (Source: wikipedia) An alternative definition: A way to clean up THE MESS that web2.0 left behind! Do not remove source or attribution from any graphic or portion of graphic 20
21 To summarize Consumerization: Organizational KM is impacted by the way people use and share information via the web, but it takes about 2-3 years until it gets there Organizations are starting to realize that different employees = different ways of work and different needs Organizations should try to create an infrastructure of KM services that can be delivered within the relevant context Trying to keep it simple, small, and focused Do not remove source or attribution from any graphic or portion of graphic 21
22 Thank you! Einat Shimoni Blog: Twitter: EinatShimoni Do not remove source or attribution from any graphic or portion of graphic 22
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