Knowledge Management

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1 Series on Innovation and Knowledge - Vol. 11 Knowledge An Interdisciplinary Perspective Sajjad M Jasimuddin Aberystwyth University, UK World Scientific NEW JERSEY LONDON SINGAPORE BEIJING SHANGHAI HONG KONG TAIPEI CHENNAI

2 Contents Preface List of Abbreviations List of Tables List of Figures Acknowledgments vii xxi xxiii xxv xxvii Chapter 1 Knowledge in an Organizational Context 1 Knowledge Objectives Introducing the Chapter The Notion of Knowledge from a Philosophical 3 Perspective 1.3 Organizational Knowledge Defined Knowledge Hierarchy Perspectives on Knowledge in Organizations The Role of Knowledge in an Organizational Context Concluding Summary 20 Further Reading 23 References 23 Chapter 2 Strategic Role of Knowledge 31 Knowledge Objectives Introducing the Chapter 31 xm

3 xiv Knowledge : An Interdisciplinary Perspective 2.2 Relevant Topics Associated with Knowledge Organizational Knowledge and Its Typology Knowledge Transfer Knowledge Creation Knowledge Storage Knowledge Defined Knowledge Process Acquisition of Organizational Knowledge Creation of Organizational Knowledge Storage of Organizational Knowledge Transfer of Organizational Knowledge Application of Organizational Knowledge The Role of Knowledge in 51 Organizations 2.6 Concluding Summary 56 Further Reading 59 References 59 Chapter 3 Debates in the Knowledge Field 71 LCnowledge Objectives Introducing the Chapter Lack of a Homogeneous Definition for 74 Organizational Knowledge 3.3 Lack of a Universal Definition for Knowledge Knowledge : A Multidisciplinary Subject 76 or a Specific Ideology? 3.5 Knowledge : A Universal Paradigm or a 79 Fad? 3.6 Perspectives on Knowledge : A 86 Technical-Centric or Social-Centric View? Perspectives on Knowledge : 88 The Social-Centric View Perspectives on Knowledge : 88 The Technical-Centric View

4 Contents xv Combined Approach to Knowledge 89 : The Socio-Technical Approach 3.7 Concluding Summary 90 Further Reading 93 References, 93 Chapter 4 The Sources of Organizational Knowledge 99 Knowledge Objectives Introducing the Chapter Existing Theories of Organizational Knowledge Polanyi's Theory of Knowledge Nonaka's Theory of Knowledge Spender's Theory of Knowledge Bladder's Theory of Knowledge Gaps in Theories of Organizational Knowledge Sources of Organizational Knowledge The Role of External Sources of 112 Organizational Knowledge The Organizational Knowledge of Various 113 Stakeholders Outside an Organization 4.4 Alternative View of Knowledge Typology Concluding Summary 120 Further Reading 121 References 121 Chapter 5 Organizations in the Knowledge-Based 125 Economy Knowledge Objectives Introducing the Chapter The Notion of the Knowledge-Based Economy Features of the Agrarian, Industrial and 129 Knowledge Societies 5.3 Organizations in the Knowledge Economy Typology of Organizations Based on 134 Knowledge Intensity

5 xvi Knowledge : An Interdisciplinary Perspective Knowledge-Based Organization (KBO) Knowledge-Intensive Firm (KIF) Professional Service Firm (PSF) Knowledge-Creating Company (KCC) Knowledge Intensity Continuum The Notion of Hybrid Organizations in the 145 Knowledge Economy 5.5 Concluding Summary 147 Further Reading 148 References 148 Chapter 6 Disciplinary Roots of Knowledge 155 Knowledge Objectives Introducing the Chapter Genesis of the Knowledge Field Knowledge : An Offshoot of a Single Discipline or Many Disciplines? Connections Between Knowledge and Other Disciplines Concluding Summary 6.5 Further Reading References Chapter 7 Knowledge and Information 175 Knowledge Objectives Introducing the Chapter The Notion of Information The Origin of Information Scholars' Views on the Connection Between 182 Knowledge and Information Knowledge as an Offshoot 183 of Information

6 Contents xvii Information and Knowledge 185 as Complementary to Each Other 7.5 The Intersection Between Knowledge 187 and Information 7.6 Concluding Summary 197 Further Reading 199 References 200 Chapter 8 Knowledge and Organizational 205 Learning LCnowledge Objectives Introducing the Chapter Organizational Learning Defined Origins of Organizational Learning The Role of Organizational Learning Properties of Organizational Learning Scholars' Views on the Connection Between Knowledge 218 and Organizational Learning Knowledge as an Outcome 220 of Organizational Learning Knowledge and Organizational 221 Learning as Two Distinct Disciplines Knowledge and Organizational 222 Learning as Complementary to Each Other 8.7 Linkage Between Knowledge and 224 Organizational Learning 8.8 Concluding Summary 232 Further Reading 234 References 235 Chapter 9 Knowledge and Strategic 245 Knowledge Objectives Introducing the Chapter 245

7 xviii Knowledge : An Interdisciplinary Perspective 9.2 Strategic Defined The Origins of Strategic Key Areas of Strategic Research Scholars' Views on the Connection Between 261 Knowledge and Strategic Knowledge as a Key Element 262 of Strategic The Strategic Role for 264 Knowledge Implementation Strategic and Knowledge 266 as Complementary to Each Other 9.6 Linkage Between Strategic and 267 Knowledge 9.7 Concluding Summary 273 Further Reading 274 References 275 Chapter 10 Knowledge and Innovation 285 LCnowledge Objectives Introducing the Chapter Innovation Defined Terminology Associated with Innovation Typologies of Innovation Typology of Innovation Based on the Nature 295 of Innovation Typology of Innovation Based on the Form 297 of Innovation 10.5 The Role of Innovation Key Areas in Innovation Scholars' Views on the Connection Between 303 Knowledge and Innovation 10.8 Linkage Between Knowledge and 308 Innovation

8 Contents xix 10.9 Concluding Summary 313 Further Reading 316 References 317 Chapter 11 Knowledge Challenges 325 Knowledge Objectives Introducing the Chapter A Brief Overview The Challenges of Knowledge Epilogue 342 Further Reading 343 References 344 Bibliography 349 Index ' 397

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