Workforce Analytics and Business Intelligence

Size: px
Start display at page:

Download "Workforce Analytics and Business Intelligence"

Transcription

1 Workforce Analytics and Business Intelligence Understanding and Improving Workforce Performance Executive Summary Aligning Business and IT to Improve Performance Ventana Research 6150 Stoneridge Mall Road, Suite 350 Pleasanton, CA (925) Copyright Ventana Research 2008 Do Not Redistribute Without Permission

2 VENDOR SPONSOR MEDIA SPONSORS Ventana Research 2008 Page 2

3 San Mateo, California May 2007 Ventana Research performed this research for a fee to determine the needs and practices of organizations that use workforce analytics and business intelligence. This document is based on our research and analysis of a quantitative survey administered via the Web to qualified respondents. Qualification was based upon involvement with people, processes, technology and information related to workforce activities. This research was designed to investigate the practices and needs of individuals and organizations that are trying to improve the performance of their workforce by using analytics and BI. This research is not intended for use outside of this context and does not imply that organizations are guaranteed success by using only these results to improve organizational productivity. Moreover, gaining the most benefit from workforce analytics and business intelligence requires an assessment of your organization s unique needs. We certify that Ventana Research wrote and edited this report independently, that the analysis contained herein is a faithful representation of our evaluation based on our experience with and knowledge of workforce analytics and BI, and that the analysis and conclusions are entirely our own. Ventana Research 2008 Page 3

4 Table of Contents Executive Summary... 5 What To Do Next... 6 HR should build competence in workforce BI... 6 Consider complementary approaches to workforce BI HR should take business intelligence seriously Build workforce metrics that serve both HR and the organization... 7 Improve accessibility and cycle time to generate and deliver metrics Assess needs of the sales organization for workforce analytics and BI Involve HR and executive management in building a business case for workforce analytics and BI investments... 8 How Ventana Research Can Help... 9 Ventana Research 2008 Page 4

5 Executive Summary Managing the effectiveness of an organization s workforce is one of the most critical performance management objectives for this decade and, we anticipate, for future decades as well. Strategic analysis of information about an organization s workforce can improve its performance. It is important to understand that this is not a narrowly focused task for the human resources department; the entire organization can achieve maximum effectiveness from its employees by applying workforce management across all functions and organizational groups. To date, most large organizations have not derived full value from their human capital because they do not measure its performance or give workforce performance management the priority it deserves in their HR, IT and finance departments, as well as at the executive management level. In part, this is because the necessary tools haven t been readily available. Software vendors that provide systems to support recruitment, compensation, benefits, pensions and other common human resource issues have automated these tasks well. However, they have not done well at helping to improve workforce effectiveness at least in part because they do not seem to grasp the importance of measuring the performance of the workforce in pursuit of corporate goals and objectives. Ventana Research undertook this research study to evaluate the current state of automation and examine practices regarding the use of analytics and business intelligence (BI) in workforce performance management. The study examines tools used today, the areas of workforce performance in which they are used and their effectiveness. We conducted the study over the Internet and promoted it to human resources managers, IT professionals and managers of various functional groups in enterprise organizations, through Ventana Research s media partners and our membership community. A total of 298 respondents qualified for the study and completed the survey. Most respondents are located in North America, but the sample represented a variety of industries, business units and job titles. More than one-third of the respondents work in Human Resources, and nearly one-third work in Finance or IT. We defined the issues involved in the study as those ensuring that the organization s human capital resource is an element of its overall business performance management. One set of goals was to understand how accessible workforce metrics are, to whom they are accessible and in what cases they are not accessible and why that is so. We also designed the study to determine whether organizations can improve workforce performance using analytics and to analyze the maturity of workforce performance analytics using our Ventana Research Maturity Model TM. The results of this research reveal a disturbing lack of maturity in the use of analytics and BI to measure workforce performance. The analysis of overall maturity showed only a few organizations to be at the highest level of maturity, a result influenced by the very small number of respondents who indicated that they use workforce performance analytics and said they were satisfied with them. One striking finding of our research is that a large number of respondents did not rate improving workforce metrics as being very important. We also found that many respondents with functional responsibility for HR are dissatisfied with the support they get from their IT groups in contrast to people from Ventana Research 2008 Page 5

6 IT groups, who said they give HR sufficiently high priority. Supporting the overall results is the finding that vendors of enterprise resource planning (ERP) systems and human resources management system (HRMSs) are not delivering enough functionality to satisfy customers needs for workforce performance analytics and BI; this forces users to do their analysis with desktop tools instead. While useful in many cases, desktop tools make inaccessible the metrics required by groups not directly using them; and even where the metrics are accessible, they may not be so on a sufficiently timely basis to satisfy the performance management needs of HR or operational management. Most workforce metrics used today are traditional ones, such as compensation, budgeting and goals and objectives. However, newer measures are coming into wider use and require technology support if they are to be properly tracked, analyzed and used to evaluate and optimize workforce performance. This study also shows that companies are both willing and ready to improve their use of workforce analytics and BI in order to measure worker performance. Nearly twothirds of the respondents are aware of the limitations of their existing systems, and half of the organizations represented in the study have projects under way to address them. In organizations where the need is recognized but projects are not under way or planned, the barrier to improvement is invariably a lack of executive sponsorship for improving the state of analytics and BI in workforce performance measurement. There is a clear opportunity for ERP and HRMS vendors to step up at many organizations, as well as for organizations to call on these companies to deliver quality software that will fulfill their needs for workforce BI and analytics. Fewer than half of the respondents with ERP systems in place said that they also had an HRMS module deployed within the ERP, and less than one-third said that they use an HRMS system. Likewise, vendors of general-purpose BI applications have an opportunity to tune their products for this emerging market. What To Do Next HR should build competence in workforce BI. Only half of respondents with HR titles said that they have the requisite skills to develop the analytics and metrics needed to provide workforce information to the organization. Since more than two-thirds of HR organizations are not satisfied with their workforce metrics and more than half do not have access to workforce metrics, HR and the entire organization face significant challenges to manage and improve workforce performance. HR organizations need to develop competence in BI to support finance and operations groups and must work with IT to establish the right technology and information to support their efforts. Finance organizations should support HR s efforts to establish that competence and build a business case to support operations and demonstrate the need for workforce analytics and BI and metrics. Consider complementary approaches to workforce BI. While close to three-fifths of large organizations have deployed an ERP system with an HRMS component and even more have a dedicated HRMS, these application suites were not designed for BI and to provide timely access to workforce metrics. No matter whether HR or IT manages the project, the organization must address the suitability of Ventana Research 2008 Page 6

7 existing systems and recognize the importance of BI for meeting the organization s needs. Only 43 percent of organizations use an HRMS to access workforce metrics, and this is also the strongest point of dissatisfaction with existing HRMS deployments. Most organizations as a result use spreadsheets, reports and to supplement their HRMS and ERP systems for workforce metrics and analysis. Define your business requirements and measure the time intervals for getting workforce metrics to determine whether ERP and HRMS systems can do the job well enough. HR should take business intelligence seriously. The fact that more than half of HR organizations do not use dedicated workforce analytics or BI technology is directly correlated to their lack of metrics and the long time it takes to generate them. Our research found that more than three in five respondents recognize the limitations that exist on the way they address workforce performance, and half of all respondents have projects under way to address current deficiencies. There is need for BI capabilities: Two-thirds of organizations are using new technology, but many of them are choosing custom-built systems and HRMS, which are not tuned for workforce BI and metrics. Current releases of BI products have capabilities such as dashboards, scorecards, reports, portals and search capabilities built in. HR organizations should determine whether their projects and tools will in fact meet their needs, as well as those of Finance and Operations; all need easier accessibility and faster turnaround for workforce metrics. The use of personal productivity tools, particularly spreadsheets and Microsoft Office, may seem cost-effective, but these tools have limited abilities to support workforce performance processes. To improve, HR will need to assess its IT environment and determine how to use BI technology to meet those performance management requirements. Build workforce metrics that serve both HR and the organization. While traditional HR measures of workforce performance compensation, budgeting and goals and objectives are the most common, demand is increasing for new measures including competency, workforce planning and aging, and succession management. ERP and HRMS systems will not be able to handle the new metrics any better than the old. As well, to meet the number-one need for workforce performance management to link metrics and KPIs to goals and objectives as a way to determine the company s ability to reach performance targets requires a solid repository of metrics. Finance organizations should support HR in building a metrics repository to which it can apply BI to monitor and manage workforce costs and assess performance. Improve accessibility and cycle time to generate and deliver metrics. The lack of accessibility and the time it takes to generate and deliver metrics are significant problems for workforce performance processes. HR organizations need to move beyond the use of spreadsheets and and invest in BI tools that will reduce the time it takes to access that information and the risk of not having precisely the information required to manage and improve workforce performance. Our research shows that HR organizations currently addressing these requirements in new projects are depending on custom-built solutions or an HRMS; historically these have not yielded comprehensive, effective solutions to the problem. If HR is going to be a leader in workforce performance, it must build the skills sets it needs and explore the potential of BI. That may be done simply by examining how other parts of the organization are employing BI. Ventana Research 2008 Page 7

8 Assess needs of the sales organization for workforce analytics and BI. This research found that when it comes to workforce BI and metrics, sales organizations need more support from HR. Sales-associated respondents reported they are dissatisfied with their limited access to and the untimeliness of workforce metrics; more than three-quarters of them said that limitations in workforce BI are important enough to address in the next 12 to 18 months. Sales organizations are growing increasingly savvy in their use of technology for their own purposes, so HR organizations should determine how to support their efforts more proactively. Sales has its own specific needs in hiring, compensation, learning, goals and objectives needs that do not always match those of the rest of the organization. HR should view Sales as a potential partner in building competence in workforce performance analytics and BI. Involve HR and executive management in building a business case for workforce analytics and BI investments. Our research shows that the top reason for not using analytics and BI to improve workforce performance is the lack of investment to do so. It should not be difficult to build a business case for investment, since many organizations are dissatisfied with their workforce metrics. However, it may be harder to change the direction of organizations building custom applications to acquire these capabilities or trying to get them from their HRMS. HR should work to build a business case based on reducing the time and costs of creating availability to workforce metrics and the risk of not having them. Be sure to enlist an authoritative sponsor from among senior management. Seek best practices from the industry and existing mature BI deployments in your organization to use for guidance on how to address workforce performance requirements. Assess your workforce performance maturity and avoid being a statistic. The Ventana Research maturity assessment in this research found HR lagging significantly in technology and information to support the people and workforce processes. We suggest that you assess your organization to ensure that you are not following the majority of organizations down a path of nonalignment, and dissatisfaction. Assessing your maturity will help you determine the logical next steps for improving your workforce performance. Ventana Research 2008 Page 8

9 How Ventana Research Can Help Ventana Research helps organizations develop, execute and sustain a Performance Management program that aligns people, process, information and technologies essential for success. As an objective, trusted advisor we are your insurance that your Performance Management initiatives drive immediate and long-term improvements to your business. We offer a variety of customizable Performance Services to meet your specific needs including workshops, assessments and advisory services. Our workshops, led by analysts with more than 20 years of experience, provide a great starting point to learn about hot Performance Management topics from Compliance to Business Intelligence to building a Performance Management strategy and driving adoption of best practices. We also offer tailored assessment services to help you connect the business and technology phases of your project by leveraging our research foundation and Performance Management methodology. We also deliver access to our analysts for trusted and objective advisory services on an as-needed basis to help you keep up with market trends, technologies and best practices. Everything at Ventana Research begins with our focused research on Performance Management. We work with thousands of organizations worldwide conducting research and analyzing market trends, best practices and technologies with the purpose of helping our clients improve the efficiency and effectiveness of their organizations. Through our Performance Management Community, we also provide opportunities for professionals to share challenges, best practices and methodologies. Sign up for Basic membership to and gain access to our monthly Performance Management newsletter and learn about upcoming educational and networking events such as webinars, conferences and network roundtables in your area. We also offer the following membership levels to view entire research notes for expert advice and recommendations: Premium membership: For business and IT professionals* interested in full access to our research notes - including assessments of market impact and recommendations on technologies and trends. Premium Plus membership: Get full access to research notes plus a two-hour inquiry with our analysts on your specific strategy, technology and implementation questions, as well as one research report and other exclusive content such as white papers and presentations. To learn more about Ventana Research services including workshops, assessments and advisory services please contact *Premium Community membership is for end-user professionals. Additional services are available for solution providers, software vendors, consultants and systems integrators. The full research report, including the detailed maturity model analysis and question by question examination, is available for purchase through Ventana Research at or by contacting For a list of research available visit Ventana Research 2008 Page 9

Optimizing BI and Data Warehouse Performance

Optimizing BI and Data Warehouse Performance Optimizing BI and Data Warehouse Performance New Approaches To Get More from Your Information Assets Executive Summary Aligning Business and IT To Improve Performance Ventana Research 2603 Camino Ramon,

More information

Customer Experience Management

Customer Experience Management Customer Experience Management Improving the Consistency and Quality of Customer Interactions Executive Summary Aligning Business and IT To Improve Performance Ventana Research 6150 Stoneridge Mall Road,

More information

Exploring the Impact of Geographic Context On Business Processes. Research Report Executive Summary

Exploring the Impact of Geographic Context On Business Processes. Research Report Executive Summary Business Trends in Location Analytics Exploring the Impact of Geographic Context On Business Processes Research Report Executive Summary Copyright Ventana Research 2013 Do Not Redistribute Without Permission

More information

Sales Compensation Management. Research Report Executive Summary. Improving the Impact of Pay and Incentives to Maximize Revenue.

Sales Compensation Management. Research Report Executive Summary. Improving the Impact of Pay and Incentives to Maximize Revenue. Sales Compensation Management Improving the Impact of Pay and Incentives to Maximize Revenue Research Report Executive Summary Sponsored by Copyright Ventana Research 2013 Do Not Redistribute Without Permission

More information

Predictive Analytics

Predictive Analytics Predictive Analytics Improving Performance by Making the Future More Visible Benchmark Research Research Report Executive Summary Sponsored by Aligning Business and IT To Improve Performance Ventana Research

More information

Trends in Total Compensation Management

Trends in Total Compensation Management Trends in Total Compensation Management Establishing the Foundation for Compensation Management Benchmark Research White Paper Aligning Business and IT To Improve Performance Ventana Research 2603 Camino

More information

Big Data Analytics. Research Report Executive Summary. Assessing the Revolution in Big Data and Business Analytics. Sponsored by

Big Data Analytics. Research Report Executive Summary. Assessing the Revolution in Big Data and Business Analytics. Sponsored by Big Data Analytics Assessing the Revolution in Big Data and Business Analytics Research Report Executive Summary Sponsored by Copyright Ventana Research 2013 Do Not Redistribute Without Permission Sponsor

More information

Service-Oriented Architecture for Business Intelligence

Service-Oriented Architecture for Business Intelligence Service-Oriented Architecture for Business Intelligence Trends, Needs and Practices Executive Summary Aligning Business and IT and to Improve IT to Improve Performance Performance Ventana Research Headquarters

More information

Big Data Integration. Research Report Executive Summary. Challenges and Opportunities in Accessing and Using Today s Information.

Big Data Integration. Research Report Executive Summary. Challenges and Opportunities in Accessing and Using Today s Information. Big Data Integration Challenges and Opportunities in Accessing and Using Today s Information Research Report Executive Summary Sponsored by Copyright Ventana Research 2013 Do Not Redistribute Without Permission

More information

Business Analytics in Retail

Business Analytics in Retail Business Analytics in Retail Benchmarking the Analysis of Data To Gain Insight Benchmark Research Research Report Executive Summary Aligning Business and IT To Improve Performance Ventana Research 2603

More information

Executive Summary. Aligning Business and IT To Improve Performance

Executive Summary. Aligning Business and IT To Improve Performance Executive Summary of Contents Aligning Business and IT To Improve Performance Ventana Research 6150 Stoneridge Mall Road, Suite 350 Pleasanton, CA 94588 info@ventanaresearch.com (925) 474-0060 www.ventanaresearch.com

More information

Next-Generation Predictive Analytics. Research Report Executive Summary. Using Forward-Looking Insights to Gain Competitive Advantage.

Next-Generation Predictive Analytics. Research Report Executive Summary. Using Forward-Looking Insights to Gain Competitive Advantage. Next-Generation Predictive Analytics Using Forward-Looking Insights to Gain Competitive Advantage Research Report Executive Summary Sponsored by Copyright Ventana Research 2013 Do Not Redistribute Without

More information

Big Data Analytics. 10 Best Practice Recommendations. Assessing the Revolution in Big Data and Business Analytics. Sponsored by

Big Data Analytics. 10 Best Practice Recommendations. Assessing the Revolution in Big Data and Business Analytics. Sponsored by Big Data Analytics Assessing the Revolution in Big Data and Business Analytics 10 Best Practice Recommendations Sponsored by Copyright Ventana Research 2013 Do Not Redistribute Without Permission February

More information

Workforce Optimization 2015. Executive Summary

Workforce Optimization 2015. Executive Summary Workforce Optimization 2015 Executive Summary San Ramon, California January 2015 Ventana Research performed this research and analysis independently. Our goals were to determine the Value Index for Workforce

More information

Beware of Performance Management Pitfalls

Beware of Performance Management Pitfalls Beware of Performance Management Pitfalls Smart Companies Avoid Basic Mistakes in Implementation White Paper Aligning Business and IT to Improve Performance Ventana Research 6150 Stoneridge Mall Road,

More information

Visualizing the Customer Journey Using Analytics. White Paper. Optimizing the Customer Experience. Sponsored by

Visualizing the Customer Journey Using Analytics. White Paper. Optimizing the Customer Experience. Sponsored by Visualizing the Customer Journey Using Analytics Optimizing the Customer Experience White Paper Sponsored by Table of Contents Becoming Customer-Focused 3 Analytics Sharpens the Focus 5 Benefits of an

More information

Smart Ways To Improve Contact Center Performance

Smart Ways To Improve Contact Center Performance Smart Ways To Improve Contact Center Performance The right technology helps measure what matters White Paper sponsored by Aligning Business and IT To Improve Performance Ventana Research 1900 South Norfolk

More information

Analytics To Optimize Marketing Performance. White Paper. Tools Can Help Marketers Make Better Decisions. Sponsored by

Analytics To Optimize Marketing Performance. White Paper. Tools Can Help Marketers Make Better Decisions. Sponsored by Analytics To Optimize Marketing Performance Tools Can Help Marketers Make Better Decisions White Paper Sponsored by Table of Contents The Role of Marketing Analytics 3 Metrics and Analytics 4 Simplicity

More information

Streamline EDI Using A Managed Service

Streamline EDI Using A Managed Service Streamline EDI Using A Managed Service Simplifying Electronic Data Interchange Research Perspective Sponsored by Aligning Business and IT To Improve Performance Ventana Research 2603 Camino Ramon, Suite

More information

A Strategic Approach to Establishing Two-Tier ERP

A Strategic Approach to Establishing Two-Tier ERP A Strategic Approach to Establishing Two-Tier ERP A Single System May Not Be the Right Choice for Your Company White Paper Sponsored by Aligning Business and IT To Improve Performance Ventana Research

More information

Workforce Analytics Enable Smarter Decisions

Workforce Analytics Enable Smarter Decisions Ventana Research: Workforce Analytics Enable Smarter Decisions Workforce Analytics Enable Smarter Decisions Finding the Right Tool for Human Capital Management White Paper Sponsored by 1 Ventana Research

More information

Contact Center Analytics

Contact Center Analytics Contact Center Analytics Benchmarking the Analysis of Data To Gain Business Insight Benchmark Research Executive Summary Sponsored by Aligning Business and IT To Improve Performance Ventana Research 6150

More information

Sage ERP I White Paper. Driving SMB Efficiency With Business Intelligence

Sage ERP I White Paper. Driving SMB Efficiency With Business Intelligence I White Paper Table of Contents Executive Summary.. 3 Improving Operational Efficiency With BI Is A High Priority.. 3 Why BI Is Important.. 3 BI Incorporates Multiple Applications.. 4 Data Consolidation

More information

CLASS SPECIFICATION. Business Intelligence Supervisor

CLASS SPECIFICATION. Business Intelligence Supervisor San Diego Unified Port District Class Code: B843-UE08 CLASS SPECIFICATION FLSA Status: EEOC Job Category: Classified: Union Representation: Exempt Professionals No Unrepresented GENERAL PURPOSE Under general

More information

Making Open Source BI Viable for the Enterprise. An Alternative Approach for Better Business Decision-Making. White Paper

Making Open Source BI Viable for the Enterprise. An Alternative Approach for Better Business Decision-Making. White Paper Making Open Source BI Viable for the Enterprise An Alternative Approach for Better Business Decision-Making White Paper Aligning Business and IT To Improve Performance Ventana Research 6150 Stoneridge

More information

Workforce Management for 2014. Vendor Report. Assessing the State of Applications and Technology for Business. Prepared for

Workforce Management for 2014. Vendor Report. Assessing the State of Applications and Technology for Business. Prepared for Workforce Management for 2014 Assessing the State of Applications and Technology for Business Vendor Report Prepared for San Ramon, California December 2013 Ventana Research performed this research and

More information

Business Intelligence Meets Business Process Management. Powerful technologies can work in tandem to drive successful operations

Business Intelligence Meets Business Process Management. Powerful technologies can work in tandem to drive successful operations Business Intelligence Meets Business Process Management Powerful technologies can work in tandem to drive successful operations Content The Corporate Challenge.3 Separation Inhibits Decision-Making..3

More information

Workforce Management in the Cloud. White Paper. Case Studies Reveal Benefits of Cloud Deployment. Sponsored by

Workforce Management in the Cloud. White Paper. Case Studies Reveal Benefits of Cloud Deployment. Sponsored by Workforce Management in the Cloud Case Studies Reveal Benefits of Cloud Deployment White Paper Sponsored by Table of Contents The Rationale for Cloud Computing 3 Adoption in the Enterprise 4 Human Capital

More information

Accelerate Business Intelligence Adoption with Interactive, Mobile Dashboards

Accelerate Business Intelligence Adoption with Interactive, Mobile Dashboards SAP Brief SAP BusinessObjects Business Intelligence s SAP BusinessObjects Dashboards Objectives Accelerate Business Intelligence Adoption with Interactive, Mobile Dashboards Create high-impact, interactive

More information

Five Risks of Ignoring Sales Performance Management

Five Risks of Ignoring Sales Performance Management Five Risks of Ignoring Sales Performance Management Seize the Opportunity To Achieve Better Results White Paper Sponsored by Aligning Business and IT To Improve Performance Ventana Research 2603 Camino

More information

Sales and Operations Planning

Sales and Operations Planning Sales and Operations Planning Measuring Maturity and Opportunity for Operational Performance Management White Paper Aligning Business and IT to Improve Performance Aligning Business and IT to Improve Performance

More information

2015 2016 HR Systems Survey

2015 2016 HR Systems Survey 2015 2016 HR Systems Survey 18 th Annual Edition Executive Summary Innovation, Insights, and Strategy Conducted by Stacey Harris VP of Research & Analytics Erin Spencer Research Consultant Information

More information

INTRODUCING TALEO 10. Solutions Built for the Talent Age. Powering the New Age of Talent

INTRODUCING TALEO 10. Solutions Built for the Talent Age. Powering the New Age of Talent TALEO10 TA LEO.COM Solutions Built for the Talent Age Business value is no longer defined by tangible assets. It s powered by people and ideas. Competitive advantage comes from superior talent driving

More information

Optimizing Payroll Management Making Payroll a Strategic Part of Human Capital Management

Optimizing Payroll Management Making Payroll a Strategic Part of Human Capital Management Optimizing Payroll Management Making Payroll a Strategic Part of Human Capital Management Research Report Copyright Ventana Research 2013 Do Not Redistribute Without Permission Sponsor February 2014 Ventana

More information

The Challenge of Big Data Benchmarking Large-Scale Data Management Insights from Benchmark Research

The Challenge of Big Data Benchmarking Large-Scale Data Management Insights from Benchmark Research Benchmarking Large-Scale Data Management Insights from Presentation Confidentiality Statement The materials in this presentation are protected under the confidential agreement and/or are copyrighted materials

More information

Predictive Analytics Enters the Mainstream

Predictive Analytics Enters the Mainstream Ventana Research: Predictive Analytics Enters the Mainstream Predictive Analytics Enters the Mainstream Taking Advantage of Trends to Gain Competitive Advantage White Paper Sponsored by 1 Ventana Research

More information

Business Intelligence

Business Intelligence Leveraging Pre-Built Analytics for HCM Business Intelligence Phinu Koovakada Oracle BI Practice Manager Advanced d Technology Group 1 Copyright 1998-2010 KBACE Technologies, Inc. Agenda Economic Challenges

More information

INFORMATION CONNECTED

INFORMATION CONNECTED INFORMATION CONNECTED Business Solutions for the Utilities Industry Primavera Project Portfolio Management Solutions Achieve Operational Excellence with Robust Project Portfolio Management Solutions The

More information

The IBM Cognos family

The IBM Cognos family IBM Software Business Analytics Cognos software The IBM Cognos family Analytics in the hands of everyone who needs it The IBM Cognos family Overview Business intelligence (BI) and business analytics have

More information

Making the Business Case for HR Investments During Economic Crisis

Making the Business Case for HR Investments During Economic Crisis I D C V E N D O R S P O T L I G H T Making the Business Case for HR Investments During Economic Crisis March 2009 Adapted from Putting Performance at the Hub of the Talent Universe by Lisa Rowan, IDC #214468

More information

Building the Information Infrastructure for a Global Enterprise

Building the Information Infrastructure for a Global Enterprise Building the Information Infrastructure for a Global Enterprise How to help your ERP system keep up with an expanding business White Paper sponsored by Aligning Business and IT to Improve Performance Ventana

More information

BUSINESS INTELLIGENCE

BUSINESS INTELLIGENCE BUSINESS INTELLIGENCE Enabling Insights Across the Enterprise Patrick Callahan AST Corporation Practice Director Business Intelligence Naperville, Illinois USA 2011 Southern California Public Sector EBS

More information

Oracle Taleo for Recruiting Management: The Path that Leads to the Best Talent

Oracle Taleo for Recruiting Management: The Path that Leads to the Best Talent Oracle Taleo for Recruiting Management: The Path that Leads to the Best Talent Sreenath Kamasamudhram, BizTech Introduction Today's Human Resources (HR), talent and learning executives face strategic challenges,

More information

Talent Management: Benchmarks, Trends, & Best Practices

Talent Management: Benchmarks, Trends, & Best Practices Talent Management: Benchmarks, Trends, & Best Practices Karen O Leonard Principal Analyst June, 2010 Copyright 2010 Bersin & Associates. All rights reserved. About Us Who We Are Premier research and advisory

More information

ProClarity Analytics Family

ProClarity Analytics Family ProClarity Analytics Platform 6 Product Data Sheet Accelerated understanding The ProClarity Analytics family enables organizations to centrally manage, store and deploy best practices and key performance

More information

Transforming Data Into Business Value. Dr. Rado Kotorov Chief Innovation Officer & VP November 30th, 2015

Transforming Data Into Business Value. Dr. Rado Kotorov Chief Innovation Officer & VP November 30th, 2015 Transforming Data Into Business Value Dr. Rado Kotorov Chief Innovation Officer & VP November 30th, 2015 1 Information Builders at a Glance Dedicated Software and Services Business Intelligence & Analytics

More information

Analytics and Business Intelligence 2015. Vendor Report Prepared for

Analytics and Business Intelligence 2015. Vendor Report Prepared for Analytics and Business Intelligence 2015 Vendor Report Prepared for San Ramon, California April 2015 Ventana Research performed this research and analysis independently. Our goals were to determine the

More information

Improving the Contact Center Customer Experience

Improving the Contact Center Customer Experience Improving the Contact Center Customer Experience Supporting Data-Driven, Real-Time Customer Decisions White Paper sponsored by Aligning Business and IT To Improve Performance Ventana Research 6150 Stoneridge

More information

Frameworks and Maturity Models

Frameworks and Maturity Models Human Resources Frameworks and Maturity Models Leadership Development Learning & Development Talent Acquisition Talent Management www.bersin.com For member support or inquiries: Email us at info@bersin.com

More information

U n i f yi n g H u m a n R e s o u rces for Greater B u s i n e s s Value

U n i f yi n g H u m a n R e s o u rces for Greater B u s i n e s s Value I D C T E C H N O L O G Y S P O T L I G H T U n i f yi n g H u m a n R e s o u rces for Greater B u s i n e s s Value March 2011 Adapted from IDC MarketScape: Worldwide Integrated Talent Management 2010

More information

An Oracle White Paper May 2011 BETTER INSIGHTS AND ALIGNMENT WITH BUSINESS INTELLIGENCE AND SCORECARDS

An Oracle White Paper May 2011 BETTER INSIGHTS AND ALIGNMENT WITH BUSINESS INTELLIGENCE AND SCORECARDS An Oracle White Paper May 2011 BETTER INSIGHTS AND ALIGNMENT WITH BUSINESS INTELLIGENCE AND SCORECARDS 1 Introduction Business Intelligence systems have been helping organizations improve performance by

More information

Five Best Practices for Data Management Optimizing the Use of Data for Business Intelligence and Big Data

Five Best Practices for Data Management Optimizing the Use of Data for Business Intelligence and Big Data Ventana Research: Five Best Practices for Data Management Five Best Practices for Data Management Optimizing the Use of Data for Business Intelligence and Big Data White Paper Sponsored by 1 Ventana Research

More information

Today s webcast will begin shortly.

Today s webcast will begin shortly. WorkForce Software Webcast Today s webcast will begin shortly. Join in on the conversation after the webinar! Follow us on Twitter: @WorkForceSW Visit our blog at http://workforcesoftware.com/blog Getting

More information

Lawson Healthcare Solutions Optimization of Key Resources Forms a Foundation for Excellent Patient Care

Lawson Healthcare Solutions Optimization of Key Resources Forms a Foundation for Excellent Patient Care Lawson Healthcare Solutions Optimization of Key Resources Forms a Foundation for Excellent Patient Care Healthcare organizations continue to experience an alarming erosion of their operational foundation,

More information

HP Service Manager software. The HP next-generation IT Service Management solution is the industry-leading consolidated IT service desk.

HP Service Manager software. The HP next-generation IT Service Management solution is the industry-leading consolidated IT service desk. software The HP next-generation IT Service solution is the industry-leading consolidated IT service desk. : setting the standard for IT service management solutions with a robust lifecycle approach to

More information

Social Media in Recruiting

Social Media in Recruiting Social Media in Recruiting Using New Channels To Source Talent Benchmark Research White Paper Aligning Business and IT To Improve Performance Ventana Research 2603 Camino Ramon, Suite 200 San Ramon, CA

More information

SAP ERP HUMAN CAPITAL MANAGEMENT SOLUTION OVERVIEW

SAP ERP HUMAN CAPITAL MANAGEMENT SOLUTION OVERVIEW SAP ERP HUMAN CAPITAL MANAGEMENT SOLUTION OVERVIEW HUMAN CAPITAL ASSETS ARE VITAL With SAP E-Recruiting, we can improve personnel selection while maintaining a high level of efficiency in our back-office

More information

The Challenge of Big Data

The Challenge of Big Data The Challenge of Big Data Benchmarking Large-Scale Data Management Benchmark Research White Paper Aligning Business and IT To Improve Performance Ventana Research 2603 Camino Ramon, Suite 200 San Ramon,

More information

Reveal More Value in Your Data with Location Analytics

Reveal More Value in Your Data with Location Analytics Reveal More Value in Your Data with Location Analytics Brought to you compliments of: In nearly every industry, executives, managers and employees are increasingly using maps in conjunction with enterprise

More information

A NEW BREED OF SOFTWARE Enabling Business Execution with a Talent Centric Approach

A NEW BREED OF SOFTWARE Enabling Business Execution with a Talent Centric Approach A NEW BREED OF SOFTWARE Enabling Business Execution with a Talent Centric Approach OrganizationMetrics is an up-and-coming integrated talent management solution provider. While the company may not have

More information

INDUSTRY OUTLOOK APRIL 2013. Enterprise Performance Management

INDUSTRY OUTLOOK APRIL 2013. Enterprise Performance Management INDUSTRY OUTLOOK APRIL 2013 Enterprise Performance Management Chief financial officers must address a growing list of modern business imperatives, and EPM can help. Business today is moving at light speed.

More information

NICE BACK OFFICE SOLUTIONS. Improve the Efficiency and Effectiveness of Your Back Office Operations. www.nice.com. Insight from Interactions

NICE BACK OFFICE SOLUTIONS. Improve the Efficiency and Effectiveness of Your Back Office Operations. www.nice.com. Insight from Interactions NICE BACK OFFICE SOLUTIONS Improve the Efficiency and Effectiveness of Your Back Office Operations Insight from Interactions www.nice.com INTRODUCTION In today s competitive marketplace, your company has

More information

BusinessObjects XI. New for users of BusinessObjects 6.x New for users of Crystal v10

BusinessObjects XI. New for users of BusinessObjects 6.x New for users of Crystal v10 BusinessObjects XI Delivering extreme Insight Bringing information to new users, in new ways, with unmatched simplicity and context. Broadest and deepest end user capabilities from reporting, to query

More information

HP Services Global Service Desk with esupport. Innovative technology and business processes that transform IT support for your employees

HP Services Global Service Desk with esupport. Innovative technology and business processes that transform IT support for your employees HP Services Global Service Desk with esupport Innovative technology and business processes that transform IT support for your employees Positioned in Leaders quadrant in Gartner s 2004 Magic Quadrant for

More information

Automating incentive compensation for increased productivity and cost reduction

Automating incentive compensation for increased productivity and cost reduction IBM Software Business Analytics Sales Performance Management Automating incentive compensation for increased productivity and cost reduction Automating incentive compensation for increased productivity

More information

Key Performance Indicators should work for you, not the other way around!

Key Performance Indicators should work for you, not the other way around! OSIsoft, Inc. 777 Davis Street Suite 250 San Leandro, CA 94577 www.osisoft.com Copyright 2007 OSIsoft, Inc. All rights reserved. OSIsoft and the OSIsoft logo are trademarks of OSIsoft, Inc. 1 Overview

More information

Successful BI Survey. Best practices in business intelligence for greater business impact. www.biscorecard.com. By Cindi Howson 2014 ASK LLC

Successful BI Survey. Best practices in business intelligence for greater business impact. www.biscorecard.com. By Cindi Howson 2014 ASK LLC www.biscorecard.com 2014 Successful BI Survey Best practices in business intelligence for greater business impact By Cindi Howson 2014 ASK LLC February 2014 Table of Contents Background... 4 Copyright

More information

Analytics and Business Intelligence 2015. Vendor Report Prepared for

Analytics and Business Intelligence 2015. Vendor Report Prepared for Analytics and Business Intelligence 2015 Vendor Report Prepared for San Ramon, California April 2015 Ventana Research performed this research and analysis independently. Our goals were to determine the

More information

The Missing Links in Back-Office Business Process Management

The Missing Links in Back-Office Business Process Management The Missing Links in Back-Office Business Process Management 2012 Sponsored by: 2011 DMG Consulting LLC -1- March 2011 Table of Contents The Back-Office Staff Optimization Opportunity... 1 You Cannot Manage

More information

Software-as-a-Service: Managing Benefits for SMBs

Software-as-a-Service: Managing Benefits for SMBs Software-as-a-Service: Managing Benefits for SMBs A research report prepared by: Publication sponsored by: TABLE OF CONTENTS SaaS and SMBs: A Beneficial Combination Key Benefits of SaaS Solutions for SMBs

More information

ElegantJ BI. White Paper. Key Performance Indicators (KPI) A Critical Component of Enterprise Business Intelligence (BI)

ElegantJ BI. White Paper. Key Performance Indicators (KPI) A Critical Component of Enterprise Business Intelligence (BI) ElegantJ BI White Paper Key Performance Indicators (KPI) A Critical Component of Enterprise Business Intelligence (BI) Integrated Business Intelligence and Reporting for Performance Management, Operational

More information

The Right Way to Do Contact Center Reporting

The Right Way to Do Contact Center Reporting The Right Way to Do Contact Center Reporting 2012 Sponsored By: - i - DMG Consulting LLC Table of Contents Introduction... 1 Contact Center Reporting Requirements... 2 Top Contact Center Key Performance

More information

Oracle Business Intelligence Applications Overview. An Oracle White Paper March 2007

Oracle Business Intelligence Applications Overview. An Oracle White Paper March 2007 Oracle Business Intelligence Applications Overview An Oracle White Paper March 2007 Note: The following is intended to outline our general product direction. It is intended for information purposes only,

More information

Information Governance Workshop. David Zanotta, Ph.D. Vice President, Global Data Management & Governance - PMO

Information Governance Workshop. David Zanotta, Ph.D. Vice President, Global Data Management & Governance - PMO Information Governance Workshop David Zanotta, Ph.D. Vice President, Global Data Management & Governance - PMO Recognition of Information Governance in Industry Research firms have begun to recognize the

More information

An Enterprise Framework for Business Intelligence

An Enterprise Framework for Business Intelligence An Enterprise Framework for Business Intelligence Colin White BI Research May 2009 Sponsored by Oracle Corporation TABLE OF CONTENTS AN ENTERPRISE FRAMEWORK FOR BUSINESS INTELLIGENCE 1 THE BI PROCESSING

More information

Understanding the Business Value of Migrating to Windows Server 2012

Understanding the Business Value of Migrating to Windows Server 2012 WHITE PAPER Understanding the Business Value of Migrating to Windows Server 2012 Sponsored by: Microsoft and Intel Simon Piff February 2015 EXECUTIVE SUMMARY In December 2014, IDC Asia/Pacific undertook

More information

Create Mobile, Compelling Dashboards with Trusted Business Warehouse Data

Create Mobile, Compelling Dashboards with Trusted Business Warehouse Data SAP Brief SAP BusinessObjects Business Intelligence s SAP BusinessObjects Design Studio Objectives Create Mobile, Compelling Dashboards with Trusted Business Warehouse Data Increase the value of data with

More information

ENTERPRISE MANAGEMENT AND SUPPORT IN THE TELECOMMUNICATIONS INDUSTRY

ENTERPRISE MANAGEMENT AND SUPPORT IN THE TELECOMMUNICATIONS INDUSTRY ENTERPRISE MANAGEMENT AND SUPPORT IN THE TELECOMMUNICATIONS INDUSTRY The Telecommunications Industry Companies in the telecommunications industry face a number of challenges as market saturation, slow

More information

Accenture Human Capital Management Solutions. Transforming people and process to achieve high performance

Accenture Human Capital Management Solutions. Transforming people and process to achieve high performance Accenture Human Capital Management Solutions Transforming people and process to achieve high performance The sophistication of our products and services requires the expertise of a special and talented

More information

Setting smar ter sales per formance management goals

Setting smar ter sales per formance management goals IBM Software Business Analytics Sales performance management Setting smar ter sales per formance management goals Use dedicated SPM solutions with analytics capabilities to improve sales performance 2

More information

7 things to ask when upgrading your ERP solution

7 things to ask when upgrading your ERP solution Industrial Manufacturing 7 things to ask when upgrading your ERP solution The capabilities gap between older versions of ERP designs and current designs can create a problem that many organizations are

More information

2012 Higher Education Survey

2012 Higher Education Survey Consulting Higher Education 2012 Higher Education Survey The State of HR Effectiveness Highlights About this Survey The Challenge For HR leaders in higher education, the challenge increasingly is how to

More information

Transform HR into a Best-Run Business Best People and Talent: Gain a Trusted Partner in the Business Transformation Services Group

Transform HR into a Best-Run Business Best People and Talent: Gain a Trusted Partner in the Business Transformation Services Group SAP Services Transform HR into a Best-Run Business Best People and Talent: Gain a Trusted Partner in the Business Transformation Services Group A Journey Toward Optimum Results The Three Layers of HR Transformation

More information

04 Executive Summary. 08 What is a BI Strategy. 10 BI Strategy Overview. 24 Getting Started. 28 How SAP Can Help. 33 More Information

04 Executive Summary. 08 What is a BI Strategy. 10 BI Strategy Overview. 24 Getting Started. 28 How SAP Can Help. 33 More Information 1 BI STRATEGY 3 04 Executive Summary 08 What is a BI Strategy 10 BI Strategy Overview 24 Getting Started 28 How SAP Can Help 33 More Information 5 EXECUTIVE SUMMARY EXECUTIVE SUMMARY TOP 10 BUSINESS PRIORITIES

More information

Mobile Business Intelligence for 2014. Vendor Report. Assessing the State of Technology for Business and IT. Prepared for

Mobile Business Intelligence for 2014. Vendor Report. Assessing the State of Technology for Business and IT. Prepared for Mobile Business Intelligence for 2014 Assessing the State of Technology for Business and IT Vendor Report Prepared for San Ramon, California January 2014 Ventana Research performed this research and analysis

More information

ORGANIZED FOR BUSINESS: BUILDING A CONTEMPORARY IT OPERATING MODEL

ORGANIZED FOR BUSINESS: BUILDING A CONTEMPORARY IT OPERATING MODEL ORGANIZED FOR BUSINESS: BUILDING A CONTEMPORARY IT OPERATING MODEL Time is running out for the traditional, monopolistic IT model now that users have so many alternatives readily available. Today s enterprises

More information

Oracle Buys Taleo Adds Leading Talent Management Cloud Offering to the Oracle Public Cloud

Oracle Buys Taleo Adds Leading Talent Management Cloud Offering to the Oracle Public Cloud D R A F T Oracle Buys Taleo Adds Leading Talent Management Cloud Offering to the Oracle Public Cloud April 5, 2012 Oracle is currently reviewing the existing Taleo product roadmap

More information

A Hyperion System Overview. Hyperion System 9

A Hyperion System Overview. Hyperion System 9 A Hyperion System Overview Hyperion System 9 Your organization relies on multiple transactional systems including ERP, CRM, and general ledger systems to run your business. In today s business climate

More information

The Big Picture of Business Intelligence: Goals, Concepts, and the Platform

The Big Picture of Business Intelligence: Goals, Concepts, and the Platform The Big Picture of Business Intelligence: Goals, Concepts, and the Platform Rafal Lukawiecki Strategic Consultant, Project Botticelli Ltd rafal@projectbotticelli.com 1 1 Objectives Overview state of Business

More information

W H I T E P A P E R B u s i n e s s I n t e l l i g e n c e S o lutions from the Microsoft and Teradata Partnership

W H I T E P A P E R B u s i n e s s I n t e l l i g e n c e S o lutions from the Microsoft and Teradata Partnership W H I T E P A P E R B u s i n e s s I n t e l l i g e n c e S o lutions from the Microsoft and Teradata Partnership Sponsored by: Microsoft and Teradata Dan Vesset October 2008 Brian McDonough Global Headquarters:

More information

My Experience. Serve Users in a Way that Serves the Business.

My Experience. Serve Users in a Way that Serves the Business. Infrastructure Services the way we do it My Experience Serve Users in a Way that Serves the Business. A Smarter Strategy for Empowering Users IT has entered a new era, and CIOs need to perform a delicate

More information

Effective Enterprise Performance Management

Effective Enterprise Performance Management Seattle Office: 2211 Elliott Avenue Suite 200 Seattle, Washington, 98121 seattle@avanade.com www.avanade.com Avanade is a global IT consultancy dedicated to using the Microsoft platform to help enterprises

More information

Customer Service Analytics: A New Strategy for Customer-centric Enterprises. A Verint Systems White Paper

Customer Service Analytics: A New Strategy for Customer-centric Enterprises. A Verint Systems White Paper Customer Service Analytics: A New Strategy for Customer-centric Enterprises A Verint Systems White Paper Table of Contents The Quest for Affordable, Superior Customer Service.....................................

More information

LANDesk Service Desk. Outstanding IT Service Management Made Easy

LANDesk Service Desk. Outstanding IT Service Management Made Easy LANDesk Service Desk Outstanding IT Service Management Made Easy Deliver Outstanding IT Services to Employees, Citizens and Customers LANDesk Service Desk enables organizations to deliver outstanding IT

More information

Oracle Business Intelligence Applications: Complete Solutions for Rapid BI Success

Oracle Business Intelligence Applications: Complete Solutions for Rapid BI Success 1 Oracle Business Intelligence Applications: Complete Solutions for Rapid BI Success Lara Chedid Associate Project Manager Youssef Halawi Sales Consulting Manager Safe Harbor Statement

More information

Halogen TalentSpace for Professional Services

Halogen TalentSpace for Professional Services Halogen TalentSpace for Professional Services "By eliminating the administrative burden of the process, we are freeing up time for billable work while improving the quality of our reviews." Tracy White,

More information

Top Five HR Process Integrations That Drive Business Value

Top Five HR Process Integrations That Drive Business Value Top Five HR Process Integrations That Drive Business Value Top Five HR Process Integrations That Drive Business Value A Softscape Whitepaper June 2010 Integration is the new currency of HR. Empirical research

More information

idashboards FOR SOLUTION PROVIDERS

idashboards FOR SOLUTION PROVIDERS idashboards FOR SOLUTION PROVIDERS The idashboards team was very flexible, investing considerable time working with our technical staff to come up with the perfect solution for us. Scott W. Ream, President,

More information

Optymyze Sales Performance Software

Optymyze Sales Performance Software Optymyze Sales Performance Software Optymyze provides a complete set of sales performance management applications that are designed to help enterprises improve the alignment, efficiency, productivity,

More information

NEW YORK STATE-WIDE PAYROLL CONFERENCE. Presented to:

NEW YORK STATE-WIDE PAYROLL CONFERENCE. Presented to: NEW YORK STATE-WIDE PAYROLL CONFERENCE Presented to: Felicia Cheek, Practice Leader Global Time to Pay Advisory 15 September 2014 Statement of Confidentiality and Usage Restrictions This document contains

More information