Beyond Tools: Business Intelligence Meets Analytics

Transcription

1 Beyond Tools: Business Intelligence Meets Analytics

2 Presenters: Steffani Lomax Director of ITAM Business Development Frank Venezia Vice President

3 Who is Siwel Consulting? Top tier provider of IT solutions involving hardware, software and services Founded in 1992; headquarters in New York; > 430 employees; woman-owned business 12+ years of ITAM leadership Service Fortune 50, Enterprise and Mid- Market clients Manage $3.5+ billion deployed software licenses

4 Why are we here?

5 The Perfect Storm Technology Vendors New Complex Licensing Models IT Organizations

6 Ongoing Challenges Problems counting CPUs and PVUs NOW it s RVUs and EUVUs!!!

7 Vendors Contribute to the Complexity License models will continue to evolve and change Contract complexity is increasing T&C s and usage rights vague and subject to interpretation Capacity vs. Sub-capacity Lack strategic licensing roadmap

8 The Rise of the Audit Audit activity doubled in 2010, with no signs of change in 2011 The Economy Revolutions in Technology Vendor Intelligence Software Piracy

9 How do we track and manage today? Request new hardware or software Provide media Determine optimal software license type Deploy license Gain architectural approval Transfer license Check for un-deployed licenses Upgrade license Validate entitlement availability Issue license Harvest software Decommission hardware

10 Most ITAM Programs Fall Short KPMG SAM Study Lack accurate deployment data % of Companies 86% Manual effort 46% Have some process & tools, but inaccurate data Do not track entitlements 27% 18% Use 3 rd party tool 17%

11 ITAM Systems Must Go Beyond Tools Virtual Server Detected Auto-Discovery Virtual Cluster Not Detected It s a virtual world out there BUT WHAT IF DISCOVERY CAN T DETECT THE CLUSTER?

12 What is Business Intelligence? Business Intelligence (BI) Refers to computer-based tools and techniques used in identifying, extracting and analyzing business data Provides historical, current and predictive views of business operations Aims to support better business decision-making Insert Software/tools image

13 Examples of Business Intelligence in ITAM What percentage of licenses have been burned down in our enterprise agreement? Are we re-using software licenses when hardware assets are decommissioned? How many server clusters do we have? What percentage of OS is running our most popular applications? Are we in compliance with virtual software licenses in our data centers?

14 Here s the Problem Business Intelligence (tools) alone cannot support good ITAM decisions. Business Intelligence (Tools) Good Business Decisions

15 Business Analytics (BA) What is Business Analytics? Refers to the skills, technologies and practices for continuous investigation of past business performance Provides insight to drive business planning Is the subset of BI based on statistics, prediction and optimization

16 Examples of Business Analytics in ITAM Trend Analysis Business Planning Budgeting What are the recent buying patterns? What type of hardware do we need for our server farms? How much budget do we need for our enterprise software contract renewal?

17 Here s the Solution Organizations must marry Business Intelligence and Business Analytics in their ITAM Programs. Business Intelligence (Tools) Business Analytics (People) Good Business Decisions

18 ITAM Reporting Using BI and BA

19 How BI + BA = Good Business Decisions New Application Platform Deployment What decisions must be made? What is our strategy? What platform will we use? Let s conduct Analysis and Trending What software applications are purchased and used most frequently? Who are our top 10 vendors? Which platform will give us everything we need, and is the most costeffective?

20 How BI + BA = Good Business Decisions Software vendor announces a new licensing model Understand the change in licensing Analyze what we have and conduct conversion analysis Have the contracts been completed in our favor? Stay ahead of these changes so we don t get blindsided Be pro-active

21 How can we marry BI and BA to improve our decisions?

22 ITAM Program Development: Siwel s 5-Phase Methodology

23 The Analogy: Buying a House What s the house really like? What s wrong with the house? How do we repair the house? Repairing the house Moving into and maintaining the house

24 Current State Assessment What s the house really like? Take an in-depth look at your existing ITAM Program: people, process, policies & tools Benefits Gain a clear understanding of how IT assets are tracked, managed and optimized Results of assessment serve as the foundation for where you need to improve

25 Analysis and Findings What s wrong with the house? Identify inefficiencies, gaps and risks in people, process and technologies Benefits Gain in-depth view of your issues: risks and gaps in how hardware and software is tracked, managed and optimized Serves as foundation of where you need to improve

26 Future State Design How do we repair the house? Design a detailed playbook on how to improve organizational job functions, processes, tools, technologies, data and governance Benefits Provides methodology to fill in the missing links to avoid future gaps and risks in how hardware and software are tracked, managed and optimized Serves as the foundation for a successful ITAM Program

27 Solution Deployment Repairing the house Implement new and revised processes, recommendations on use of tools, organizational and staffing changes Benefits New efficiencies and marrying of Business Intelligence and Business Analytics leads to better business decisions and cost savings

28 Entering Steady State Moving into your house Launch your new ITAM Program and ensure that new processes are being followed, tools are producing good data, business analysts are interpreting and analyzing the data and accurate IT asset information is available in real-time Benefits New efficiencies in how IT assets are tracked, managed and optimized, reducing costs and minimizing risk

29 Monitoring Steady State through Managed Services Maintaining your house Manage your new ITAM Program internally or outsource to a 3 rd party who can manage in the cloud Benefits Reduction in costs of hardware, software and people

30 The Result of a Sound ITAM Program: Visibility ITAM Process should allow for real-time visibility at anytime, to better handle: Mergers, Acquisitions & Divestitures Compliancy Audit Risk Management Virtualization & Consolidation Optimization Capacity Planning Allocation & Entitlement

31 With BI and BA, it s easy to hit the bull s eye

32 Questions?