Lernsituation 9. Giving information on the phone. 62 Lernsituation 9 Giving information on the phone

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1 Fachkunde 1, Lernfeld 2, Useful Office Vocabulary Lernsituation 9 Giving information on the phone Rolf astian, Managing Director of E Partners KG, recently visited the Promo World Fair in Düsseldorf, an international trade fair for promotional products. There he made several interesting contacts with potential clients. On Monday morning, Edith ernle, Mr. astian s secetary, receives a phone call from England. Complete the following telephone conversation using the given phrases. Worksheet 8.1 E Partners KG, ernle, guten Morgen! Good morning! This is Liz rown from Globefish Ltd. Can I speak to Rolf astian, please? He ll be back on Wednesday. Well, could you ask him if he could call me as soon as possible? Last week at the Promo Fair Rolf showed me a corporate design that your agency developed for a local food shop in onn. You had it printed on paper bags and I liked that idea very much. We have something similar in mind for our lunchboxes, cardboard cups and so on. You see, we run a restaurant chain in Manchester and are planning to open a branch in Düsseldorf next year. So, I d be glad to discuss our ideas with him as soon as he s back in office. Of course, ut I think that also Mr. Martin could give you some information. He s the person responsible for our promotional products. 62 Lernsituation 9 Giving information on the phone

2 Yes, that s a good idea. ut we also need an original, modern corporate design. Can I discuss the details with Mr. Martin, too? No, I m afraid, this needs to be discussed with Ms. Epstein. She is our creative director. Ms. Epstein and Mr. astian are both out of office today. Well, could I then speak to both of them about the design when they re back in office? Maybe we can fix an appointment for a phone call. You could call on Wednesday between 10 and 11 a.m. Sure. (Pause) morning would be fine. Can we call you at 10 a.m.? Wednesday Great, 10 a.m. on Wednesday then. ut if Mr. Martin is still available, I would be glad if you could connect me, just to get an idea of your range of promotional products. No problem. Just a second please. Thank you very much for your help. Lernsituation 9 Giving information on the phone 63

3 Worksheet 8.1 Match the English phrases and translate them. English German I ll see whether Mr. Martin is available. Could you hold a second, please? I ll just check the agenda. Thank you for your patience. Mr. astian is not in the office, I m afraid. ut Ms. Epstein isn t available either. I ll ask him to call you back immediately. Shall I put you through to him? Can we call you at 10 a.m.? Can I take a message? I m trying to connect you. 64 Lernsituation 9 Giving information on the phone

4 Exercises 1 Match the English sentences (1-10) to the German equivalents (a-j) 1 Could you repeat that, please? 2 I m afraid the line is engaged. 3 I m sorry, (person s name) is unavailable at the moment. 4 Please hold the line. 5 Who s calling, please? 6 Would you like to speak to someone else? 7 Would you like to leave a message? 8 I m trying to connect you. 9 I ll put you through. 10 Could you spell your name, please? a leiben Sie bitte am pparat. b Der nschluss ist leider besetzt. c Ich stelle Sie jetzt durch. d Würden Sie das bitte wiederholen? e Würden Sie bitte Ihren Namen buchstabieren? f Möchten Sie mit jemand anderem sprechen? g Ich versuche Sie zu verbinden. h Möchten Sie eine Nachricht hinterlassen? i Herr/Frau ist im Moment leider nicht zu sprechen. j Mit wem spreche ich bitte? 1: 2: 3: 4: 5: 6: 7: 8: 9: 10: 2 en is taking a telephone call in English. Complete the dialogue using phrases from exercise 1. Can I speak to Ms Schmidt, please? May I ask? Of course. This is Liam Donnelly. I m sorry, could you, please? It s L I M, D O double-n E double-l Y. I m calling from Dublin, from Donnelly s Paper Mill. Sorry? Donnelly s Paper? Could you Sure. Donnelly s Paper Mill, in Dublin., please? Donnelly s Paper Mill, Dublin. Thank you, Mr Donnelly. I ll try Ms Schmidt for you. Please. Thank you. Mr Donnelly? re you still there? Yes. I am. Sorry, this is taking a bit longer than it should. I m still. Thanks. Mr Donnelly. I m afraid Ms Schmidt is Would you like to speak to? Yes. Is Mr Müller in the office today? at the moment. Yes, he is. I ll. I m sorry, Mr Donnelly. Mr Müller s number. Would you like to? No, thanks. I ll try again later. Lernsituation 9 Giving information on the phone 65

5 3 Write out the telephone conversation between and in English. Nimmt den nruf an und nennt ihren/seinen Namen. ntwortet freundlich. Fragt, wie sie/er behilflich sein kann. Die Person ist nicht erreichbar. Nennt den Grund, bie tet an, eine Nachricht aufzunehmen/weiterzuleiten. Nimmt die Nachricht auf. egrüßt. (Sie/er kennt.) Sagt, wer sie/er ist, und hält etwas Smalltalk. ittet darum, mit einer bestimmten Person verbunden zu werden. Hinterlässt eine Nachricht. edankt und verabschiedet sich. Hello? Steve rown speaking. ye. 4 Join phrases 1 10 to phrases a j to make sentences for making arrangements on the phone. 1 Fine. I am looking forward to 2 How about meeting at the 3 I d like to make an appointment for 4 I m afraid that s not possible because 5 Shall we pick you up 6 I d like to 7 Let s make 8 Would it be possible to meet while 9 Is Nina 10 Is that date a on Monday. b at the station? c available tomorrow afternoon? d suitable for you? e hotel reception? f it at instead of g invite you to a working lunch. h she s in a meeting then. i seeing you then. j we re at the conference? 1: 2: 3: 4: 5: 6: 7: 8: 9: 10: 66 Lernsituation 9 Giving information on the phone