1 EMC PRODUCT W ARRANTY AND M AINTENANCE T ABLE The table below sets forth EMC product-specific warranty and maintenance terms and information. Each product identified as equipment also includes its related operating system, operating environment or microcode (also defined in many contracts as Core software ), if any, unless the table indicates that such operating system is licensed as a separate product. Any EMC software that is licensed as a separate product and is not specifically identified on this table is governed by the terms stated in the row entitled software. EMC recommends that you locate products on the following table by simultaneously pressing the Control key and the letter f key to activate the Find feature, and then typing in the name of the applicable product. Additional information about available Support as well as other important information can be found by clicking the link found here. Notice: In accordance with widely used business practices in the IT industry and in support of EMC s worldwide sustainability and recycling initiatives, may contain components that are (i) previously unused; or (ii) remanufactured to contain the most current, meet all relevant test specifications and be functionally equivalent to previously unused components. Spare, upgrade and/or replacement components may be re-manufactured. EMC warranty terms apply equally to all components. For information on EMC s recycling and sustainability efforts please click here. Product Standard Warranty Available Support AlphaStor ApplicationXtender Family AppSync Atmos 3 years; Enhanced Disk drives (Atmos software or greater required) Atmos Autograph Family Automated Failover Manager (AFM) RecoverPoint or MirrorView. The AFM is included with RecoverPoint or MirrorView software only AutoStart Family AutoSwap AVALONidm
2 Avamar Data Store 2 years; Enhanced Power supply, disk drives Avamar Backup Manager for SharePoint Blade Logic Brand No longer available for sale; maintenance only Captiva Family (Except Pixtools and QuickScanPro products) Celerra NS-120 and NS years; Enhanced Enhanced, Power/cooling module (in processor enclosures), blade, management I/O module (in Storage Processor enclosure), SFP transceiver, standby power supply, and disk Celerra NS20 3 years; Enhanced Enhanced, Power/cooling module (in processor enclosures), SFP transceiver module, disk Celerra NS-960 and NS-G8 3 years; Enhanced Enhanced, SFP transceivers, X-Blade enclosure power supply, X-Blade enclosure fan, Storage Processor enclosure power supply, Storage Processor enclosure fan, and disk Celerra NS-G2 3 years; Enhanced Enhanced, Power/cooling Module (in Processor Enclosures), fan blade, SFP transceiver, and disk Celerra NX4 equipment 3 years; Enhanced Enhanced, Power/cooling module (in processor enclosures, and in disk array enclosures), blade, Storage Processor (SP), SP DIMM memory, SP I/O module, SFP transceiver, standby Power supply, link control card, and disk Celerra NX4 Core software Not Applicable Celerra VG2 and VG8 3 years; Enhanced Power/Cooling Module, SFP-compliant transceiver, UltraFlex I/O Module, Management Module Centera Family 2 years, Enhanced With Enhanced support option, Customer is responsible for resetting of modems and nodes Centera CLARiiON AX4 series equipment 3 years; Enhanced All components; Installation of AX4 Core software and systembased software releases CLARiiON AX4 software Not Applicable CLARiiON CX4-series No longer available for sale; maintenance only Power supply, cooling units, small form factor pluggable transceivers, disk drives per approval of Disk Replacement Utility (DRU) tool, DAE power supply, LCC; Installation of CX4-Series Core software and system-based software releases
3 CloudArray (Appliance and Virtual Edition) CloudArray Appliance 1 year; Limited Disk Drives, Power Supply Cloud Tiering Appliance (CTA) Cloud Tiering Appliance Virtual Edition (CTA/VE) Cloud Tiering Appliance (CTA) 1 year; Enhanced Disk Drives, Power Supply Connectrix Family of Directors 3 years; Enhanced Enhanced, Power supplies, fans, optics, cables Connectrix Family of Switches (except Connectrix devices listed below) 3 years; Enhanced Enhanced, Power supplies, fans, optics, cables and the complete switch when applicable Connectrix Manager including CMDCE, CMCNE, Cisco Fabric Manager and Data Center Network Manager Connectrix NEX-5010, NEX- 5020, AP-7600B, ES-5832B, MP-8000B, MP-7500B, MP- 7800B, MP-7840B 2 years; CopyPoint Data Domain 90 day; defective media replacement Data Domain System 1 year hardware only; Limited Warranty (DDOS) 90 day; defective media replacement Support for DDOS during warranty available with purchase of a Power supply, disk drives, SAS controller on ES20, external fans, bezels, cables and rails Data Protection Advisor DatabaseXtender Disk Library DL1500, DL3000, and 3D 4000 Family Disk Library Family (except for DL1500, DL3000, and 3D 4000) Disk Library for Mainframe, DLm8000/6000/2000/1000, DLm8100 w/vmax, DLm8100 w/vnx/dd, DLm2100 w/dd DLm2100 w/vnx 3 years; Enhanced 2 years; 2 years;
4 DiskXtender Family Documentum Family (except ApplicationXtender) ECS Appliance : 1 year; Limited ECS Appliance. eroom File Management Appliance 1 year; Enhanced Disk drives, power supplies File Management Appliance Geographically Dispersed Disaster Restart Greenplum Data Computing Appliance (DCA) 1 year hardware only; Limited Warranty Greenplum Data Integration Accelerator ( DIA ) 1 Year hardware only; Limited Warranty 90 days for software in the DIA; defective media replacement Support for software during warranty available with the purchase of a (covers both hardware and software portion of the DIA) included with the purchase of the DIA Greenplum DCA OE (operating environment ) included with the purchase of the DCA. However, before EMC can perform the installation of an out-of-family software update (e.g., 4.0 to 4.1) for the Greenplum Database software on the DCA, Customer is required to purchase the DCA Greenplum Database Upgrade Preparation Service. Greenplum Family Standalone Production HomeBase Enhanced InfoMover Ionix ControlCenter Family Ionix Family, Ionix for IT Operations Intelligence (formerly Smarts), Ionix Network Configuration Manager (formerly Voyence),
5 Isilon Family 1 year hardware only; Limited Warranty Power supplies, power cables, NVRAM batteries, Hard Disks, Rail kits, IB switches, IB cables, faceplates Isilon Family 90 day; defective media replacement IT Compliance Analyzer Application Edition, IT Performance Reporter Network Edition, IT Process Centre Request Management, Mainframe Disk Library (MDL) I year;, Disk drives, power supplies Mainframe Disk Library (MDL), MirrorView (excluding AX4) Navisphere Family (excluding AX4) NetWorker Family (except for NetWorker Fast Start) Open Migrator/LM Open Replicator For Symmetrix PowerExchange PWX Connector to Greenplum PowerPath Family ProSphere, Rainfinity Appliance 1 year; Enhanced Enhanced, (applies only to qualifying models specified by EMC in the maintenance quote) Disk drives and power supply Rainfinity Appliance Enhanced, (applies only to qualifying models specified by EMC in the maintenance quote) RecoverPoint 3 years; RecoverPoint
6 Replication Manager RepliStor No longer available for sale; maintenance only SAN Copy (excluding AX4) ScaleIO, SnapView (excluding AX4) (all other EMC products not listed separately in this table) SourceOne ediscovery 1 year; Enhanced Power supply, disk drives SourceOne ediscovery SourceOne Family (excluding SourceOne ediscovery) SRDF Family Storage Analytics Storage Resource Management Suite, Symmetrix DMX Enginuity (operating environment software) Symmetrix DMX Family (excluding Symmetrix VMAX) 3 years; 3 years; Symmetrix Management Console Symmetrix Manager Symmetrix Optimizer Symmetrix VMAX Cloud Edition 1 year; Limited Symmetrix VMAX/VMAXe Enginuity (operating environment software) Symmetrix VMAX/VMAXe Family (operating environment licensed separately) 3 years; Disk drives
7 Telestream Flip Factory, TimeFinder Family VFCache 3 years; Enhanced VFCache PCIe card ViPR ViPR SRM, VMAX 10K File 3 years, Enhanced Power supply, UltraFlex I/O module, SFP transceiver, management module VMAX NAS Gateway with VNX VG10 or VNX VG50 Data Movers 3 years, Enhanced Power supply, UltraFlex I/O module, SFP transceiver, management module VNX CA 3 years, Enhanced Disks, power supply, fan assembly, SFP transceiver, link control card, UltraFlex I/O module, battery backup unit, management module VNX F VNX OE (operating environment software) 1 year, hardware only; Limited Warranty (VNX OE) see below Disks, power supply, fan assembly, SFP transceiver, link control card, UltraFlex I/O module, battery backup unit, management module VNX optional products VNX VG2 VNX VG8 VNX VG10 VNX VG50 3 years, Enhanced Power supply, UltraFlex I/O module, SFP transceiver, management module VNX years, Enhanced Disks, power supply, standby power supply, SFP transceiver, link control card VNX years, Disks, power supply, standby power supply, SFP transceiver, link control card VNX5200 VNX5400 VNX5600 VNX5800 VNX7600 VNX8000 VNX5300 VNX5500 VNX5700 VNX7500 VNXe OE (operating environment software) VNXe optional products 3 years, Enhanced Disks, power supply, fan assembly, SFP transceiver, link control card, UltraFlex I/O module, battery backup unit, management module 3 years, Enhanced Disks, power supply, standby power supply, SFP transceiver, link control card, UltraFlex I/O module, management module : (VNXe3300), : (VNXe3100, VNXe 3150 and VNXe3200) : (VNXe3300), : (VNXe3100, VNXe 3150 and VNXe3200)
8 VNXe3100, VNXe3150 and 3 years,, VNXe3200 Disk, power supplies (DAE and DPE), battery backup, I/O card, storage processor, AC/Fibre cables, memory, link control cards (LCC), and SSD VNXe years, Enhanced Disk, power supplies (DAE and DPE), battery backup, I/O card, storage processor, AC/Fibre cables, memory, link control cards (LCC), and SSD VNX-VSS OE (operating environment software for VNX-VSS) Enhanced, VNX-VSS100 1 year, Limited Enhanced, Disks, power supply, standby power supply, SFP transceiver, link control card, UltraFlex I/O module VPLEX 3 years, VPLEX VSPEX BLUE 1 year, hardware only; Limited, Power supply Watch4Net, Woodwing Smart Connection Enterprise, xpression Family XtremIO 3 years; Limited XtremIO SW XtremSF 3 years or maximum endurance reached, whichever occurs first;. Replacement of server flash PCIE cards that have reached their maximum endurance is not included. Contact EMC or an authorized EMC partner to purchase a replacement when maximum endurance has been reached. Refer to the XtremSF user guide for additional information regarding maximum endurance., XtremSF PCIe card XtremSW Cache, XtremSW Suite z/os Storage Manager * Customer Replaceable Units (CRUs): CRUs are specific assemblies, components, or individual parts of designated EMC equipment that the customer is authorized by EMC to self-replace. In the event of a failure or technical issue, the customer may remove and replace a CRU by using EMC-provided diagnostic tools and/or documentation. Assemblies or components not designated as CRUs must be serviced and/or replaced by EMC or an EMC authorized service partner. EMC 2, EMC, EMC Centera, EMC ControlCenter, EMC SourceOne, AlphaStor, ApplicationXtender, Atmos, AutoStart, AutoSwap, AVALONidm, Avamar, Captiva, Catalog Solution, Celerra, Centera, CentraStar, CLARiiON, Connectrix, CopyCross, CopyPoint, Dantz, Data Domain, DatabaseXtender, DiskXtender, Documentum, EDM, Xtender, eroom, InfoMover, Invista, Ionix, Legato, MirrorView, Navisphere, NetWin, nlayers, Powerlink, Rainfinity, RepliStor, Retrospect, SAN Copy, SAN Manager, Smarts, SnapView/IP, SRDF, Symmetrix, Symmetrix DMX, TimeFinder, ViPR,VMAX, VMAXe, VPLEX, VisualSAN, VisualSRM, VSAM-Assist, VNX, VNX5100, VNX5300, VNX5500, VNX5700, VNX7500, VNXe, VNXe3100, VNXe3300, Xtender, Xtrem, and the EMC logo are registered trademarks or trademarks of EMC Corporation in the United States and other countries. All other trademarks used herein are the property of their respective owners. 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015 EMC Corporation. All rights reserved. H Rev. June 9, 2015June 3, 2015
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