GPI HEALTH. Information Solutions for Health and Welfare

Transcription

1 GPI HEALTH Information Solutions for Health and Welfare

2 Page 2 Company Presentation Who we are GPI provides health and social welfare solutions for public and private companies. The Mission of the Company, which has been operating on this market since 1988, is to be a leading interlocutor for the world of Health and Social Welfare and to contribute to its evolution by creating an integrated, interoperable and cutting-edge informative system that simplifies access to services by citizens. GPI SpA has its head office in Trento and is leader of the GPI group, made up of numerous subsidiaries or holdings. In 2009 the GPI turnover exceeded 8.7 million Euro, involving over 110 persons among employees and collaborators, while the GROUP closed 2009 with a turnover of more than 23 million Euro and a total staff of 380. The solutions produced by GPI are the fruit of its ability to interpret and share the Customer s needs. The information systems proposed are flexible, configured to suit the particular necessities of the case, highly reliable and easy to use. As well as focussing on customer satisfaction, GPI is aware that it is working in a field - health care - that is extremely delicate and important for the citizen as a patient and as a member of the Community. Backed up by a profound knowledge of the IT world and by the ability to interpret and share the customer s needs, GPI proposes targeted planning, development and consultation services and is organised in conformity with ISO 9001:2000 Quality certification standards. Customers and reference market The GPI offer is based on an organic view of the world of health and social welfare, in tune with the European Union s directives and action plans and with national and regional regulations. The GPI proposal comprises: application software, system support, system integration, consultation on company organisation, on-line services and professional training. Nearly 300 customers already work with GPI solutions: Local Health Authorities (LHA) Public Hospitals (PH) Private Hospitals and Nursing Homes Rehabilitation Institutes and Centres Residential Care Homes (RCH) Home help organisations Personal Service Companies (PSC) Social cooperatives Non Profit Foundations and Organizations (NPO) IT FOR WELFARE

3 Page 3 Our Offer Everyday Health and Welfare A health information system encompasses all methods for processing and exchanging information, in other words communication, concerning the citizen as a patient. It must also allow, from the architectural point of view, the involvement of all the stakeholders affected by the process. GPI has applied the ERP method (Enterprise Resource Planning) in the field of health and welfare and has developed a software platform composed of a wide range of modules that allow the integrated management of the resources that take part in the production of health and welfare products and services. Our solutions provide doctors with certain and prompt information about their patients, offer administrators the possibility to check costs, and supply managers with useful information for the general improvement of the health system. But above all they allow dialogue and interaction between citizens and the different parties involved in the system. The GPI proposal consists essentially of 2 Suites: 1. E-HEALTH includes two subsystems which correspond to two large areas of intervention: the clinical-assistance subsystem and the management-administrative subsystem: IppocratE: Information System dedicated to the management of health and welfare activities in Hospital (SIO) and on the Territory (SIT) EuSIS: Information System dedicated to the Administrative area (SIA) 2. E-WELFARE Information System for Personal Services (SISP) and an ERP platform dedicated to the health and welfare territorial area

4 Page 4 E-HEALTH IppocratE Managing clinical, health and administrative information in the local area and in hospitals IppocratE is the e-health component designed for managing clinical and assistance processes. It is a modular and perfectly integrated ERP made specifically for Hospitals, Outpatient Departments and Bodies which, collaborating with Italian Health Authorities and Hospitals, provide health services both in Hospitals (SIO - Hospital Information System) and in the Territory (SIT - Territorial Information System). The components of the IppocratE Hospital and Local Information System share the same service-oriented architecture. It ensures full satisfaction of the demands for modularity, safety and cooperation in application, and fully complies with electronic health standards. All verticalized structures are fed with data provided by the assistance master file, that is the file of all the physical persons who have had contact with the health structure and who cooperate by means of a work flow motor integration middleware. The unique nature of the database in which all the data and information used by the various modules are organised, and the presence of middleware - that is of an intermediate platform, structured in such a way as to ensure dialogue and cooperation even with external systems - make IppocrateE an open solution, totally integrated and efficient. The way IppocratE shares operative and communicative flows is based on HL7 international standards, guaranteeing e- xtended cooperation. The entire system may be used through a Portal with authentication by means of the Single Sign On module which, once the credentials have been loaded, allows automatic and safe access to the resources and systems for which the user is enabled. IT FOR WELFARE

5 Page 5 E-HEALTH EuSIS An Administrative System for controlling accounting and management flows EuSIS, an integral part of e-health, is an Administrative Information System (SIA) designed and made specifically to satisfy the needs of Public Bodies, Health Authorities and Hospitals - both public and private - and welfare structures. This parametric and flexible platform, realised according to the most modern IT standards, provides integrated control of flows of information both in the administration-accounting area, dealing with liquid funds, financial analysis, budget and so on, and in the management area, controlling management by means of Business Intelligence and Data Warehousing tools. All the verticalized structures of EuSIS feed the analytical accounts and dialogue with one another through a work flow motor. Data Warehousing is structured so that it can be consulted rapidly and specifically and allows the reading and representation of analytical accounting data for strategic control by the management. The entire system may be accessed through a Web Portal.

6 Page 6 E-Welfare ERP platform dedicated to the health and welfare territorial area E-WELFARE - Information System for Personal Services (SISP) is GPI s answer for dealing with the transformation of the health and welfare system: an ERP platform composed of integrated and self-consistent modules for the care, support and safety of elderly and needy persons, in their own home or in local structures. The aging of the population, the increased frequency of chronic and multiple pathologies, the evolution of specialisation which leads to the fragmentation of activities, the demand for more and more qualified services and the need to keep down costs require the efficient collaboration of the professionals involved in the care of every single patient. The objective is to ensure continuity, to optimise the course of care and to use the available limited resources appropriately. These are only some of the factors that determine the evolution of Health Care towards a multiservice in the territory involving a network that comprises family members, general practitioners and specialists, social workers, care facilities, social cooperatives, municipalities, districts and contact centres. From this viewpoint it is essential to use ICT, because an efficient management of information and communication among health care operators allows the development of new models of organisation and a more accurate management of the patient and of resources. E-WELFARE System allows: the combination of all the structures in a network; the management of the administration and needs of the patients in care; the management of health and welfare data, integrating all the information useful for the care process. The information concerning the patient can be consulted anywhere and at any time by authorised operators who can learn how many people are being followed in the territory and with what problems, what facilities are dealing with them, and what progress has been made. Beneficiaries: day care centres and communities PSC and foundations kindergartens & rest homes child minders home assistance services Advantages: reinforcing home assistance reducing admissions to hospital improving the quality of service checking and rationalising expenses IT FOR WELFARE

7 Page 7 C.U.P. - THE Booking Center as we see it: a meeting place for Authorities and People Services, quality, cost control, safeguarding health and fair treatment We offer advice, technologies and services for Booking Centres (CUP), call & contact centres. Our interventions deal with the following aspects: organisation technologies to support the service (Booking Center procedures, telephone systems, web tools, etc.); direct management of specialised front end and back office services, such as Booking Center (CUP), Territorial Primary Assistance Units (UTAP) and department secretary's offices. Our Booking Center Systems (CUP) are operative in the regions of Trentino, Veneto, Piemonte and Basilicata. In Trentino we manage the Provincial Health Board for the province of Trento, one of the most significant telephone booking centres in Italy; in Veneto we are present in numerous Local Health Authorities, both directly and indirectly, through some of the Group s Companies and Partners ; in Piemonte we manage the software for the Booking Center of Cuneo Health Authorities 1 and 2 and of the Santa Croce and Carle Hospital; lastly, in Basilicata we administer the CUP system for the Potenza Local Health Authority.

8 Page 8 Partnership and Research Projects We are partners of important research centres such as the Scientific and Technological Research Institute of the Bruno Kessler Foundation (FBK-IRST), the University of Trento, Lego - Laboratory of interoperability and e-government - and the Don Carlo Gnocchi Foundation, one of the major European players in the tertiary sector. We are also engaged in numerous European research projects, the main ones of which are listed below: COORDINATOR PROJECT DESCRIPTION HIT A.M.I.C.O. Multilevel and multisite welfare services architecture (LP6) FBK IRST A Cube Advanced monitoring and support system for rest homes and communities (LP14) FBK - LEGO CSS Social Sanitary File: Designing and prototyping the interoperability FBK - LEGO CalCe Call Center: Experiencing new home assisted living solutions for the Province of Trento ALC Telecare Experiencing enhanced tecnologies for home assisted living Informatica Trentina Casalpina Incassa Design and development of and interoperable information system (proof of concept for the Social Care Department of the Province of SAP sla@soi SLA modeling and management on SOA architectures (FP7) Trilogis/GeoGroup A.L.E.R.T.S. Assisted Living Enhanced by RFID-aware Territorial Services by GIS solutions and mobile phones ClinicHall eclinix Integrated information system to manage clinical and sanitary data

9 Page 9 Our commitment to Quality GPI is certified by the Norwegian authority DNV, in accordance with standard UNI EN ISO 9001:2008. We are especially committed to activating and checking the Quality Management System, which we consider a fundamental tool for optimising company resources and providing the customer with qualified products and services. The Quality culture, which is deeply rooted in the company, is the result of different factors: the attention to customers needs and expectations; the involvement of company personnel; the structuring of work processes to achieve the desired results in the most convenient way; the constant analysis of data and information; considering the improvement of products, processes and systems as a permanent goal. Lean Enterprise Club GPI is a member of the Lean Enterprise Club, a group of highly motivated companies interested in creating a centre of excellence on Lean techniques and culture, that is the culture which promotes the fundamental entrepreneurial principals that help eliminate waste and improve performance. A place in which to swap knowledge and experience in order to improve the level of performance and service. Work & Family: a certification that leaves room for life GPI and HIT have obtained the Family & Work Audit Certification, awarded by the Autonomous Province of Trento to Organisations that promote internal ventures to reconcile personal and work times, thus helping to improve the quality of human life. GPI and HIT have undertaken this path, being convinced that the wellbeing of the individual is a competitive advantage for every company. The range of the project will shortly be extended to the other companies in the Group.

10 Page 10 The GPI Group The Group is based in Trento and combines numerous companies and consortiums, controlled by the group leader GPI SpA or affiliated in different ways. The aim of the Group is to pool the distinctive skills of its members in order to extend its offer and improve the services provided. The Group s proposal is aimed at both the public and the private sector and includes solutions for health and welfare, for home automation, home care and rehabilitation, Web tools, Business Intelligence solutions, e-payment (POS). solutions for contact centres and global services. A profound and articulated knowledge of the IT area allows the GPI Group to back up its offer with targeted services for planning, development and consultation. With over 400 customers, the GPI Group is growing constantly from the point of view of employment, turnover and investments in training and international research projects. The Group closed 2009 with a turnover of more than 23 million Euro and a total staff of 380. The expected trend for 2010 should reach returns of 29 million and a staff of 490. H.I.T. Health Information Technology This is composed of GPI SpA and of Don Gnocchi Sistemi Srl, a company of the Don Carlo Gnocchi Foundation NPO. It creates innovative information technology solutions especially for private health facilities operating in assistance and rehabilitation, home care, home automation and protected structures, health and welfare activities, remote training and scientific research. With 31 Centres scattered across Italy, hundreds of group practices, a Centre in Bosnia Herzegovina and important European research projects, as well as five thousand operators, the Don Carlo Gnocchi Foundation is the leading Italian institute in the field of rehabilitation and care for the disabled and the elderly. Making use of the synergies, particular experiences and skills of its founder members, and stimulated by research and innovation, total H.I.T. realises a vast range of products, systems and solutions obtaining fundamental tools for maximising management efficiency and improving the quality of services, even in very articulated and highly complex situations. Argentea GPI Business Unit GPI Business Unit, since 1985 it operates in the sector of on-line services, payment systems, Business Intelligence and Data Warehousing solutions, Call Centre services and health and welfare services. Today Argentea is the most important supplier of Call Centre services in Trentino Alto-Adige, managing the Booking Centre (CUP) of the Trento Health Authority and of other facilities in the Veneto. Argentea also produced the new Trentino National Health Card, Another accomplishment is the supply of telecare services for the whole Autonomous Province of Trento and Customer Relationship Management phone services for various bodies and companies. ALC - Assisted Living Consortium The consortium, formed in 2007, produces integrated systems for the home care of the elderly and of categories at risk using advanced technologies. The service proposed by ALC is based on the management of remote connections including peripheral terminals installed in the user s home and a centre of operation, thus allowing elderly people or people with limited physical and/or sensory independence, or without family contacts, to enjoy conditions of greater safety in their own home. The offer comprises telesurveillance, telecare, telesupport and telemedicine services with the support of an electronic social folder. ALC s activity is carried out in close collaboration with the University of Trento, ITC, and the Consortium of the Trentino Technological District. ClinicH@ll The company operates in the field of information technology, health technologies and organisation consulting and was founded with the aim of combining skills and resources in order to satisfy the demands of the market for health and welfare services. ClinicH@ll is active on the national and international market; with the participation of universities and research bodies, it is working on a R&D project for the realisation of highly advanced and innovative Electronic Patient Record system based on technologies, infrastructures and tools of the latest generation. IT FOR WELFARE

11 Page 11 Il Gruppo GPI Sysline Subsidiary of GPI, the company develops solutions and services for the health sector both public and private hospital. Sysline (former partner of Everis Group), has two main offices in Milan and Rome, and operates in many Italian regions. For the health sector it has developed HOpera a new integrated software solution for hospitals, which operates in safety on open architecture platforms. Larca GPI Business Unit Through Larca, GPI offers global assistance services aimed at optimising management costs and the reliability and usability of systems; that is it ensures the maintenance of all the hardware/software components of the computerised system, relieving the Customer of the problems of buying and managing ICT infrastructures. In addition there are services carried out by staff in the form of the Health Authority help desk and on-site assistance by technicians. Another sector being developed is hospital logistics, where the Computerised Pharmacological Trolley project is particularly important. Headquarters at Thiene (VI) and Arzignano (VI). GSI The Company, based in Potenza, is specialised in consulting, supplying services (IT Service Management), planning, realisation and maintenance of informative systems for the Health Service and Local Public Administration. Automation The Company, based in Lamezia Terme, develops software solutions for Public Bodies in the South of Italy and provides the respective technical assistance services. G.M.I. - Gruppe Medizinische Informatik The mission of the Company, located in Munich, is to market GPI solutions in Germany, Austria and Switzerland and provide the respective technical assistance services. GMI has worked with particular commitment on themes of mental distress. Pharmastream Consortium formed by GPI, a logistic operator (Zanardo) and two distributors of pharmaceutical products (SIMA and COSA- FACA). Its aim is to develop a logistic solution on two levels (Logistic Operator and LHA / PH Customer).

12 Page 12 Income and Staff Figures In 2009 the GPI turnover reached 8.7 million Euro, involving over 110 persons among employees and collaborators. The GROUP closed 2009 with a turnover of more than 23 million Euro and a total staff of 380. The GROUP expects to close 2010 with returns of 29 million and a staff of Revenues Ricavi in migliaia Mio di Euro Euro ,4 4,55 11,6 5,56 13,1 6,4 16,5 6,9 8,7 PREVISIONI FORECAST GPI GPI GROUP GRUPPO Organico Staff PREVISIONI FORECAST GPI GPI GROUP GRUPPO IT FOR WELFARE

13 Page 13 Presence in the territory IT FOR WELFARE

14 Page 14 References GPI has more than 250 customers on the Health market: Local Health Authorities, public and private hospitals, rest homes, local bodies and social cooperatives. The main references are listed below: COMPANY REGION SOLUTION Azienda USL 2 Potenza Basilicata CUP ASL CE/1 Caserta Campania SIA ASL Napoli 1 Campania SIT Azienda Ospedaliera S. Giuseppe Moscati (AV) Campania SIA ASP Circondario Imolese - Castel S.Pietro Terme (BO) Emilia Romagna SIA ASP Giovanni XXIII (BO) Emilia Romagna SIA, SISP ASP IRIDeS (BO) Emilia Romagna SIA ASP Opera Pia Poveri Vergognosi (BO) Emilia Romagna SIA Azienda USL Bologna Emilia Romagna SIA Azienda USL di Forlì Emilia Romagna SIA Azienda USL Ferrara Emilia Romagna SIA Azienda USL Modena Emilia Romagna SIA Azienda USL Parma Emilia Romagna SIA Clinica S. Maria ai Servi (PR) Emilia Romagna SIA;SIO Azienda USL di Piacenza Emilia Romagna SIA Azienda per i Servizi Sanitari 2 Isontina (GO) Friuli SIT Azienda per i Servizi Sanitari 4 Medio Friuli (UD) Friuli SIT ASP Regione Lazio (RM) Lazio SIO Azienda USL Roma 3 Lazio SIT Centro S. Maria della Pace (RM) Lazio SIA;SIO Dipartimento di Epidemiologia Azienda USL Roma E Lazio SIT AO G. Salvini - Garbagnate (MI) Lombardia SIA AO Ospedale Luigi Sacco (MI) Lombardia SIA AO Ospedale Maggiore di Crema (CR) Lombardia SIA AO Provincia di Sondrio Lombardia SIO ASL 3 della Provincia di Varese Lombardia SIT ASL Bergamo Lombardia SIT ASL della Provincia di Brescia Lombardia SIA ASL di Bergamo Lombardia SIT ASL di Milano Città Lombardia SIT ASL Milano 3 Lombardia SIA;SIT ASL Sondrio Lombardia SIO ASP Istituti Milanesi Martinitt, Stelline e Pio Albergo Trivulzio (MI) Lombardia SIA Azienda Ospedaliera di Lecco Lombardia SIA Casa di Cura Poliambulanza Congregazione Ancelle della Carità (BS) Lombardia SIA Centro Carlo Girola (MI) Lombardia SIA;SIO Centro S. Maria al Castello - Pessano con Bornago (MI) Lombardia SIA;SIO Centro S. Maria al Monte - Malnate (VA) Lombardia SIA;SIO Centro S. Maria alla Rotonda - Invernigo (CO) Lombardia SIA;SIO Centro S. Maria alle Fonti - Salice Terme (PV) Lombardia SIA;SIO IT FOR WELFARE

15 Page 15 COMPANY REGION SOLUTION Centro S. Maria alle Grazie (MI) Lombardia SIA;SIO Centro S. Maria Nascente (MI) Lombardia SIA;SIO Commissione Europea - DG ADMIN - Ispra (VA) Lombardia SIT Cooperativa Sociale Il Cigno (MI) Lombardia SIA;SIO Fondazione Don Gnocchi (MI) Lombardia SIA;SIO Fondazione Ospedale Giuseppe Aragona - San Giovanni in Croce (CR) Lombardia SIA Fondazione Poliambulanza di Brescia Lombardia SIA Fondazione Sospiro (CR) Lombardia SIA ICCRS Policlinico S. Donato Milanese (MI) Lombardia SIA IRCCS Policlinico S. Matteo (PV) Lombardia SIA Istituto Clinico Beato Matteo - Vigevano (PV) Lombardia SIA Istituto Clinico Città di Brescia Lombardia SIA Istituto Clinico Città di Pavia Lombardia SIA Istituto Clinico S. Anna (BS) Lombardia SIA Istituto Clinico San Siro (MI) Lombardia SIA Istituto Clinico Sant Ambrogio (MI) Lombardia SIA Istituto Ortopedico Gaetano Pini (MI) Lombardia SIA;SIT Istituto Palazzolo (MI) Lombardia SIA;SIO Lombardia Informatica (MI) Lombardia SIT Ospedale Fatebenefratelli Oftalmico (MI) Lombardia SIA Azienda Ospedaliera della Valtellina e della Valchiavenna (SO) Lombardia SIO Clinica E. Bignamini (AN) Marche SIA;SIO ARPA Molise Molise SIA Regione Molise (CB) Molise SIT AO Novara Piemonte SIA AO Santa Croce e Carle (CN) Piemonte SIO ASL 13 di Novara Piemonte SIA ASL CN 1 (Cuneo, Mondovì, Savigliano) Piemonte SIA;SIO;CUP ASL CN 2 (Alba, Bra) Piemonte CUP ASL Torino 2 Piemonte SIO ASL Torino 5 (Chieri) Piemonte SIO;SIT Centro S. Maria ai Colli (TO) Piemonte SIA;SIO Ordine Mauriziano di Torino Piemonte SIO Piccola Casa della Divina Provvidenza - Cottolengo (TO) Piemonte SIA AO Ospedale Policlinico Consorziale di Bari Puglia SIA ASL Bari Puglia SIA IRCCS - Ospedale Oncologico di Bari Puglia BI AO Universitaria di Foggia Puglia SIA;CUP Azienda Ospedaliera G. Brotzu (CA) Sardegna SIA Azienda USL n. 3 di Nuoro Sardegna SIA Azienda USL n. 4 di Lanusei (NU) Sardegna SIA Azienda USL n. 7 di Carbonia (CA) Sardegna SIA ASP Agrigento Sicilia SIA Azienda USL n. 6 di Palermo Sicilia SIA Azienda USL n.1 di Agrigento Sicilia SIA Casa di Cure Triolo Zancla (PA) Sicilia SIO Fondazione Istituito San Raffaele - Cefalù (PA) Sicilia SIA

16 Page 16 Referenze COMPANY REGION SOLUTION Fondazione Istituto San Raffaele G. Giglio - Cefalù (PA) Sicilia SIA Is.Me.T.T. di Palermo Sicilia SIA Azienda Ospedaliera Pisana (PI) Toscana SIA Azienda USL 4 Prato Toscana SIT Centro S. Maria agli Ulivi - Pozzolatico (FI) Toscana SIA;SIO Centro S. Maria alla Pineta - Marina di Massa (MS) Toscana SIA;SIO Centro S. Maria alle Grazie - Colle Val d'elsa (SI) Toscana SIA;SIO Cooperativa Sociale Agape (PI) Toscana SIT Cooperativa Sociale Alice (PO) Toscana SISP APSP Opera Romani - Nomi (TN) Trentino Alto Adige SIA;SIT APSP Ubaldo Campagnola in Avio (TN) Trentino Alto Adige SIA Azienda Sanitaria dell Alto Adige (BZ) Trentino Alto Adige SIA;SIT APSS Trento Trentino Alto Adige SIA;SIO;SIT;CUP Comprensorio C3 Bassa Valsugana e Tesino (TN) Trentino Alto Adige SISP Comprensorio C7 Val di Sole (TN) Trentino Alto Adige SISP Comprensorio C9 Alto Garda e Ledro (TN) Trentino Alto Adige SISP Cooperativa Sociale Arcobaleno (TN) Trentino Alto Adige SIT;SISP Cooperativa Tagesmutter Il Sorriso (TN) Trentino Alto Adige SISP Istituto Provinciale per la Ricerca e la Sperimentazione Educativa (TN) Trentino Alto Adige SIA MDM SRL - Trauma Medical Center Trentino Alto Adige SIO Azienda USL della Valle d'aosta (AO) Valle d'aosta SIT ASL 6 di Vicenza Veneto SIT Azienda ULSS 1 Belluno Veneto SIA Azienda ULSS 13 di Mirano (VE) Veneto SIT Azienda ULSS 15 Alta Padovana - Cittadella (PD) Veneto SIT Azienda ULSS 18 Rovigo Veneto CUP Azienda ULSS 2 di Feltre (BL) Veneto SIT Azienda ULSS 20 Verona (VR) Veneto CUP Azienda ULSS 21 Legnago (VR) Veneto SIA;SIO;SIT;CUP Azienda ULSS 22 Bussolengo (VR) Veneto SIT Azienda ULSS 3 Bassano - (VI) Veneto SIA Azienda ULSS 4 Alto Vicentino - Thiene (VI) Veneto SIA Azienda ULSS 8 di Asolo Veneto CUP;SIT Azienda ULSS Treviso Veneto SIT Comune di Bassano del Grappa (VI) Veneto SIT Comune di Jesolo (VE) Veneto SISP Cooperativa Provinciale Servizi (TV) Veneto SISP Cooperativa Sociale Bassano Solidale (VI) Veneto SISP Istituto Universitario di Architettura (VE) Veneto SIA

17 GPI SpA Via Ragazzi del 99, 13 I TRENTO Tel.: Fax: