DESKTOPS AS A SERVICE. New approaches to desktop management from cloud service providers

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1 DESKTOPS AS A SERVICE New approaches to desktop management from cloud service providers As end users become more demanding consumers of IT, and desktop environments become increasingly complex and distributed, organizations are looking for thirdparty options to handle these challenges. ICE INFRASTRUCTURE COMPUTING FOR THE ENTERPRISE 4 FINDINGS With the consumerization of IT, the goal is to accommodate increasingly demanding end users and the myriad devices they use to access their applications and data. PAGE 1 Shared, session-based computing is still the most common form of hosted desktop virtualization. PAGE 5 The future of VDI depends on service-provider licensing agreements that meet most parties needs. Whether these emerge depends on how Microsoft decides to work with service-provider partners. PAGE 7 Interest in third-party DaaS is at a fever pitch, especially in light of increasingly complex, and difficult to manage, distributed desktop environments. SMBs are early adopters. PAGE 2 5 IMPLICATIONS The major desktop virtualization players must partner with service providers and develop virtualization management expertise to remain relevant in cloud-based, centrally managed markets. PAGE 10 IT should expect to manage environments with a combination of virtual applications, VDI, and cloudbased and local physical desktops. PAGE 2 Organizations need to figure out how to comply with Microsoft licensing if they want to adopt DaaS. In many cases, VDI as a service (VaaS) is too expensive, making session-based computing a more viable alternative. PAGE 7 Desktop virtualization vendors need to expand their story beyond session-based computing and VDI. The onslaught of HTML5-ready Web applications is a driver here. PAGE 8 BOTTOM LINE At the very basic level, we define desktops as a service as any combination of session-based computing, a desktop connection broker, user and application virtualization, a protocol or client hypervisor, and network, security and storage optimization plus a hosting partner. As it stands now, there is much confusion about DaaS, and whether it will mean VDI as a service or session-based computing, and how much HTML5 might displace both of these models. Organizations will need to look at IT as a competitive differentiator, not just another drain on the budget. PAGE 1 FEBRUARY 2012

2 REPORT SNAPSHOT TITLE Desktops as a Service ANALYST RELEASE DATE February 2012 LENGTH Karin Kelley, Analyst, Infrastructure Computing for the Enterprise 21 pages ABOUT THIS REPORT As end users become more demanding consumers of IT, and desktop environments become increasingly complex and distributed, organizations are looking for third-party options to handle these challenges. Interest in desktops as a service (DaaS) is at a fever pitch, and SMBs are early adopters here. The major desktop virtualization players must partner with service providers and develop virtualization management expertise to remain relevant in a cloud-based, centrally managed world. We loosely define DaaS as any combination of session-based computing, a desktop connection broker, user and application virtualization, a protocol or client hypervisor, and network, security and storage optimization plus a hosting partner. There is still much confusion about DaaS, and whether it will mean VDI as a service or session-based computing, and how much HTML5 might displace both of these models. This report examines the market in detail, profiling a handful of service providers that are already delivering DaaS and looking at some real-world deployments.

3 TABLE OF CONTENTS SECTION 1: EXECUTIVE SUMMARY INTRODUCTION KEY FINDINGS METHODOLOGY SECTION 2: THE STORY SO FAR SESSION-BASED COMPUTING VDI APPLICATION STORES MICROSOFT LICENSING HTML DAAS ADOPTION SECTION 3: SERVICE PROVIDERS DESKTONE DINCLOUD RACKSPACE NIVIO NGENX SECTION 4: CASE STUDIES FREED-HARDEMAN UNIVERSITY DESKTONE ENFORM TECHNOLOGIES WANOVA IMMIGRATION ATTORNEYS DINCLOUD SECTION 5: SURVEY DATA, MARKET SIZING AND M&A SURVEY DATA Figure 1: Survey Question What Percentage of Desktops Are or Will Be Virtualized in 2011? In 2012? Figure 2: Survey Question What Is the Status of Your Desktop Virtualization Project? DESKTOPS AS A SERVICE

4 5.2 MARKET SIZING Figure 3: The Desktop Virtualization Ecosystem Market Opportunity M&A SECTION 6: ADJACENT MARKETS THIN CLIENTS AND MOBILE DEVICES IDENTITY AND ACCESS MANAGEMENT INDEX OF COMPANIES 22

5 ABOUT 451 RESEARCH 451 Research, a division of The 451 Group, is a leading global analyst and data company focused on the business of enterprise IT innovation. Clients of the company at end-user, service-provider, vendor and investor organizations rely on 451 Research s insight through a range of syndicated research and advisory services to support both strategic and tactical decision-making Research, LLC and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication, in whole or in part, in any form without prior written permission is forbidden. The terms of use regarding distribution, both internally and externally, shall be governed by the terms laid out in your Service Agreement with 451 Research and/or its Affiliates. The information contained herein has been obtained from sources believed to be reliable. 451 Research disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although 451 Research may discuss legal issues related to the information technology business, 451 Research does not provide legal advice or services and their research should not be construed or used as such. 451 Research shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The reader assumes sole responsibility for the selection of these materials to achieve its intended results. The opinions expressed herein are subject to change without notice. DESKTOPS AS A SERVICE

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