IBM Tivoli Monitoring for Network Performance V2.1

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1 Front cover IBM Tivoli Monitoring for Network Performance V2.1 The Mainframe Network Management Solution Managing TCP/IP network performance from z/os Sample implementation scenarios Operational examples and tips Budi Darmawan Venugopal Devarasetti Gary Kalatucka Garth Madella Tian Huat Peh Giancarlo Rodolfi ibm.com/redbooks

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3 International Technical Support Organization IBM Tivoli Monitoring for Network Performance V2.1: The Mainframe Network Management Solution October 2004 SG

4 Note: Before using this information and the product it supports, read the information in Notices on page ix. First Edition (October 2004) This edition applies to Version 2, Release 1, Modification 0 of IBM Tivoli Monitoring for Network Performance (product number 5698-FNP). Copyright International Business Machines Corporation All rights reserved. Note to U.S. Government Users Restricted Rights -- Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

5 Contents Notices ix Trademarks x Preface xi The team that wrote this redbook xi Become a published author xiii Comments welcome xiv Chapter 1. Introduction to network performance monitoring Introduction The automation blueprint IBM Tivoli Monitoring for Network Performance Redbook environment and scope Document organization Chapter 2. Components and architecture Components and functions Web application Web application structure Web application user interface functions Role-based security Problem determination for Web application Monitor functions Process structure of the monitor Files used by the monitor Performance data sources Setting options Problem determination for the monitor Communication and security User authentication mechanism Communication port usage Certificates and authentication with SSL Transport between DB2 and monitor Database structure Configuration tables Measurement tables Chapter 3. Implementation scenarios Implementation components Copyright IBM Corp All rights reserved. iii

6 3.2 Implementation scenarios Distributed servers environment Pure z/os environment Scenario comparison Distributed consideration z/os only consideration Summary Scenario implementation roadmap User operation and roles Chapter 4. AIX Web application implementation Web application on AIX overview Preparing for the installation File system space Setting up the Java Messaging Service User authority Enabling DB2 password encryption WebSphere access to DB Web application implementation Implementation steps overview Web application installation details Setting up LDAP in z/os Configuring WebSphere Application Server for LDAP on z/os Verification of the distributed implementation Some problems and their solutions Problem with console users LDAP user ID character constraint Uninstallation from admin console Set up the X-windows DISPLAY properties to enable graphics LTPA key generation problem Problem with SSL Start and stop procedures Backup and recovery File system backup DB2 database backup DB2 database restore File system restore Chapter 5. Mainframe Web application implementation Scenario overview Preparing for the implementation Preparing HFS files Preparing DB iv IBM Tivoli Monitoring for Network Performance V2.1: The Mainframe Network Management Solution

7 5.2.3 Graphic package Preparing WebSphere Application Server Web application implementation Installation procedure overview Verification Start and stop procedures Start up the Web application Shut down the Web application Backup and recovery Backup and restore of file systems Backup and restore of DB2 database Chapter 6. Monitor implementation and operation Monitor installation process Before the installation Preparing the system Parameters for itmnp.properties Some problems and their solutions Missing Tivoli common directory Setting APF authorized attribute Start and stop procedures Sample monitor configuration Monitoring best practices Monitored metrics Monitoring configuration design Monitoring information Monitoring storage usage Monitoring network interfaces Chapter 7. Discovery and alert interfaces NetView Integrated TCP/IP services component Concepts Configure NetView Integrated TCP/IP Services Component Verification Event integration with IBM Tivoli Enterprise Console Customizing TEC rulebase Configuring event forwarding Sample event automation program Event integration with IBM Tivoli NetView for z/os Setting up Event Automation Service Defining threshold and event generation Automating NetView alert Chapter 8. Historical reporting Contents v

8 8.1 Tivoli Data Warehouse overview Tivoli Data Warehouse setup Installation for distributed data source Installation for mainframe data source Installation of the Warehouse Enablement Pack Back up TWH databases Warehouse Enablement Pack installation ETL processing ETL overview Testing, scheduling, and promoting the ETLs Sample reports Configuring Crystal Enterprise Available reports Accessing the Crystal eportfolio Appendix A. ITMNP configuration files and test programs AIX itmnp.properties z/os itmnp.properties Sample server TSO REXX program Sample object REXX client program Appendix B. z/os LDAP SDBM back end configuration files z/os LDAP setup configuration file: ldap.profile z/os LDAP configuration file: SLAPDCNF z/os LDAP started procedure: LDAPSRV Appendix C. Tips collection WebSphere Application Server Version Administration J2EE based application Startup and shutdown procedure DB2 Universal Database Version Relational database system DB2 on z/os systems DB2 on AIX or Window systems Differences between z/os and distributed DB2 processing Important tables z/os Communication Server TCP/IP IBM Tivoli NetView for z/os Version Alerts structure Automation support Event automation service IBM Tivoli Enterprise Console Version IBM Tivoli Enterprise Console structure vi IBM Tivoli Monitoring for Network Performance V2.1: The Mainframe Network Management Solution

9 IBM Tivoli Data Warehouse Version Data warehouse concepts Warehouse enablement pack Appendix D. Underlying technology Light-weight Directory Access Protocol (LDAP) extensible Markup Language (XML) Microsoft Excel for browsing XML files Certificates and encryption Secret Key Cryptography Public Key Cryptography Refinements on cryptographic techniques Secure Sockets Layer protocol The Record Layer The communication protocols Abbreviations and acronyms Related publications IBM Redbooks Other publications Online resources How to get IBM Redbooks Help from IBM Index Contents vii

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11 Notices This information was developed for products and services offered in the U.S.A. IBM may not offer the products, services, or features discussed in this document in other countries. Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead. However, it is the user's responsibility to evaluate and verify the operation of any non-ibm product, program, or service. IBM may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to: IBM Director of Licensing, IBM Corporation, North Castle Drive Armonk, NY U.S.A. The following paragraph does not apply to the United Kingdom or any other country where such provisions are inconsistent with local law: INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you. This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice. Any references in this information to non-ibm Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Information concerning non-ibm products was obtained from the suppliers of those products, their published announcements or other publicly available sources. IBM has not tested those products and cannot confirm the accuracy of performance, compatibility or any other claims related to non-ibm products. Questions on the capabilities of non-ibm products should be addressed to the suppliers of those products. This information contains examples of data and reports used in daily business operations. To illustrate them as completely as possible, the examples include the names of individuals, companies, brands, and products. All of these names are fictitious and any similarity to the names and addresses used by an actual business enterprise is entirely coincidental. COPYRIGHT LICENSE: This information contains sample application programs in source language, which illustrates programming techniques on various operating platforms. You may copy, modify, and distribute these sample programs in any form without payment to IBM, for the purposes of developing, using, marketing or distributing application programs conforming to the application programming interface for the operating platform for which the sample programs are written. These examples have not been thoroughly tested under all conditions. IBM, therefore, cannot guarantee or imply reliability, serviceability, or function of these programs. You may copy, modify, and distribute these sample programs in any form without payment to IBM for the purposes of developing, using, marketing, or distributing application programs conforming to IBM's application programming interfaces. Copyright IBM Corp All rights reserved. ix

12 Trademarks The following terms are trademarks of the International Business Machines Corporation in the United States, other countries, or both: AIX Cloudscape CICS Database 2 Domino DB2 Universal Database DB2 Eserver Eserver IBM ibm.com IMS iseries Lotus MQSeries MVS NetView OS/390 pseries Redbooks Redbooks (logo) RACF RDN RMF SecureWay System/390 Tivoli Enterprise Tivoli Enterprise Console Tivoli VTAM WebSphere z/os zseries The following terms are trademarks of other companies: Microsoft, Windows, and the Windows logo are trademarks of Microsoft Corporation in the United States, other countries, or both. Java and all Java-based trademarks and logos are trademarks or registered trademarks of Sun Microsystems, Inc. in the United States, other countries, or both. UNIX is a registered trademark of The Open Group in the United States and other countries. Other company, product, and service names may be trademarks or service marks of others. x IBM Tivoli Monitoring for Network Performance V2.1: The Mainframe Network Management Solution

13 Preface This IBM Redbook explains the new IBM Tivoli Monitoring for Network Performance Version 2.1. This version of IBM Tivoli Monitoring for Network Performance provides a complete redesign of the z/os TCP/IP management tools that was started by the NetView Performance Monitor for TCP/IP. IBM Tivoli Monitoring for Network Performance provides a comprehensive TCP/IP stack monitoring for z/os. It collects performance metrics from the z/os Communication Servers system management interface, measuring response time and Simple Network Management Protocol (SNMP) Management Information Base (MIB) variable collection. IBM Tivoli Monitoring for Network Performance uses strategic IBM software platforms, such as WebSphere Application Server, as the Web application platform, and DB2 Universal Database as the central repository. This redbook starts with exploring the architecture of IBM Tivoli Monitoring for Network Performance and its components. We also discuss various implementation scenarios and evaluate the benefits and drawbacks of each scenario. Implementation planning and consideration is presented and operational consideration is explained. The team that wrote this redbook This redbook was produced by a team of specialists from around the world working at the International Technical Support Organization, Austin Center. Copyright IBM Corp All rights reserved. xi

14 Figure 1 The redbook team Budi Darmawan is a project leader at the International Technical Support Organization, Austin Center. He writes extensively and teaches IBM classes worldwide on all areas of systems management on distributed and z/os. Before joining the ITSO five years ago, Budi worked in IBM Indonesia as a lead IT Specialist performing implementation services and solution architecting. His current interest is advanced business service management solution. Venugopal Devarasetti is a Software Engineer at IBM Software Labs, Bangalore, India. He has been with IBM for four years, after receiving his Engineering degree from Kuvempu University, India. He has been involved with the IBM Java Development Kit on AIX and z/os. His area of expertise includes J2EE, Web Services, and JVM Internals. Gary Kalatucka is a Senior IT Consultant for Tivoli Services Americas in the United States. He has 26 years of experience in the z/os field, including four years of Tivoli software experience. His areas of expertise include z/os, SNA, z/os Automation products, and various Tivoli software products. Garth Madella is a Information Technology Specialist with IBM South Africa. He has 18 years of experience in the System/390 networking field. He has worked with IBM for eight years. His areas of expertise include VTAM, SNA TCP/IP, xii IBM Tivoli Monitoring for Network Performance V2.1: The Mainframe Network Management Solution

15 and sysplex. He has written extensively on TCP/IP and Enterprise Extender issues. Tian Huat Peh is a Advisory IT specialist with IBM Singapore. He has nine years of experience in the OS/390 system and TCP/IP field. His areas of expertise include z/os USS, OSA-Express implementation, and z/os TCPIP implementation. Giancarlo Rodolfi is a zseries Certified Consultant TSS in Brazil. He has 18 years of experience in zseries field. His areas of expertise include zseries and Linux. He has written extensively on z/os Communication Server. Thanks to the following people for their contributions to this project: Wade Wallace International Technical Support Organization, Austin Center Bob Haimowitz and Richard M Conway International Technical Support Organization Laura Knapp and Douglas Gibbs IBM US, Tivoli Software Become a published author Join us for a two- to six-week residency program! Help write an IBM Redbook dealing with specific products or solutions, while getting hands-on experience with leading-edge technologies. You'll team with IBM technical professionals, Business Partners and/or customers. Your efforts will help increase product acceptance and customer satisfaction. As a bonus, you'll develop a network of contacts in IBM development labs, and increase your productivity and marketability. Find out more about the residency program, browse the residency index, and apply online at: ibm.com/redbooks/residencies.html Preface xiii

16 Comments welcome Your comments are important to us! We want our Redbooks to be as helpful as possible. Send us your comments about this or other Redbooks in one of the following ways: Use the online Contact us review redbook form found at: ibm.com/redbooks Send your comments in an Internet note to: Mail your comments to: IBM Corporation, International Technical Support Organization Dept. 0SJB Building 003 Internal Zip Burnet Road Austin, Texas xiv IBM Tivoli Monitoring for Network Performance V2.1: The Mainframe Network Management Solution

17 1 Chapter 1. Introduction to network performance monitoring This chapter introduces you to the network performance monitoring, specifically TCP/IP network performance monitoring. It begins by putting performance management in context and develops the discussion of the usage of IBM Tivoli Monitoring for Network Performance in this perspective. The discussion in this chapter is divided into the following sections: 1.1, Introduction on page 2 1.2, The automation blueprint on page 2 1.3, IBM Tivoli Monitoring for Network Performance on page 4 1.4, Redbook environment and scope on page 5 1.5, Document organization on page 5 Copyright IBM Corp All rights reserved. 1

18 1.1 Introduction Mainframes are playing a vital role in the current network computing environment and on-demand initiatives. They serve as the premier servers servicing hundreds and thousands of users. These mainframes are interconnected together and they interact with other machines and services through the network. Primary communication protocol shifted from the traditional Systems Network Architecture (SNA) to the Transmission Control Protocol/Internet Protocol (TCP/IP). This introduces a new challenge for managing the TCP/IP network communication on these mainframe servers. The IBM Tivoli Monitoring for Network Performance provides the facility to manage all aspects of TCP/IP communication from the z/os s IBM Communication Server TCP/IP. IBM Tivoli Monitoring for Network Performance Version 2.1 brings a new management paradigm on this area. It is a complete re-design of the product from previous versions and NPM/IP product. This redbook discusses the new IBM Tivoli Monitoring for Network Performance Version 2.1 implementation and operation scenarios. Since this is a critical component in the overall system management and automation environment, we will also discuss its role in the automation blueprint. 1.2 The automation blueprint The IBM Tivoli solution is the base of providing automation on the overall system management for the on demand world. Automation is so critical for businesses to achieve resiliency, efficiency, responsiveness, and flexibility. The IBM automation platform shows the structure of the automation components in providing on demand automation capability. The IBM automation blueprint is shown in Figure 1-1 on page 3. 2 IBM Tivoli Monitoring for Network Performance V2.1: The Mainframe Network Management Solution

19 Business Service Management Policy Based Orchestration Availability Assurance Optimization Provisioning Virtualization Software Resources System Resources Figure 1-1 IBM automation blueprint The IBM automation blueprint is a game-changing plan for reducing the complexity of technology to allow you to focus on the business goals and the application of resources to business objectives rather than the management of technology. The blueprint enables enterprises to implement automation in an evolutionary fashion that acknowledges the heterogeneous nature of the infrastructure. At the bottom of the blueprint is the foundation the Software and System Resources with native automation capabilities required for higher level automation functions. Many of these resources may be virtualized to the other capabilities. Here, the key point is that in order to achieve the highest levels of on demand automation, resources need to be virtualized so that they can be dynamically provisioned as business policies require. Above the resources are the key automation capabilities: Availability helps ensure that systems are available 24x7. Reliance or security keeps your systems protected from threats and provides the functions for a great user experience in accessing applications and data they need while keeping out unwelcome users. Chapter 1. Introduction to network performance monitoring 3

20 Optimization provides tools to make the most of the resources you have so that they are running at peak performance and efficiency and providing you with the maximum return on your investment. Provisioning focuses on the self-configuring, dynamic allocation of individual elements of your IT infrastructure so that Identities or Storage or Servers are provisioned as business needs dictate. The next layer, Policy-based Orchestration, helps customers automatically control all the capabilities of the four areas we just discussed so that the entire IT infrastructure is responding dynamically to changing conditions according to defined business policies. This orchestration builds on the best practices of the customer s collective IT experience, and helps to ensure that complex deployments are achieved with speed and quality on demand. Finally, Business-driven Service Management capabilities provide the tools you need to manage service levels, meter system usage and bill customers for that usage, as well as model, integrate, connect, monitor, and manage your business processes end-to-end for complete linkage of IT and business processes. Being able to view IT resources in context of business systems is a unique capability that we need. The IBM Tivoli Monitoring for Network Performance provides availability monitoring for mainframes TCP/IP network servers. It resides in the availability function and provides networking server performance monitoring. 1.3 IBM Tivoli Monitoring for Network Performance IBM Tivoli Monitoring for Network Performance Version 2.1 provides a centralized monitoring of the TCP/IP networking protocol. IBM Tivoli Monitoring for Network Performance meets your daily tactical needs as well as your long-term strategic systems management goals, providing an effective way to gain control of mission-critical network resources, performance issues, and workload distributions. IBM Tivoli Monitoring for Network Performance provides timely analysis of performance related metrics, such as response time, traffic flow, system workload, and CPU utilization. Using the IBM Tivoli Monitoring for Network Performance Web application, operators can monitor the performance of the network in an effort to anticipate problems and resolve them before they occur. The performance data can be used to detect bottlenecks and other potential problems, which eliminates the need for network systems programmers to manually scan through extensive amounts of performance data. The network systems programmer can use this data to perform detailed problem determination for problems that cannot be 4 IBM Tivoli Monitoring for Network Performance V2.1: The Mainframe Network Management Solution

21 resolved by the network operators. In addition, the network systems programmer can use this data to validate service level agreements and improve network performance through network tuning. After the data is summarized and aggregated into the Tivoli Data Warehouse, the capacity planner can use this data to do trend analysis and forecasting to improve performance and better plan for network growth. 1.4 Redbook environment and scope This redbook discusses the implementation and operation scenarios of the IBM Tivoli Monitoring for Network Performance Version 2.1. The discussion is divided into two scenarios: the mainframe based scenario and the combination of mainframe and distributed scenario. The detailed environment is presented in 3.4, Scenario implementation roadmap on page Document organization The discussion in this document is divided into the following chapters: Chapter 1, Introduction to network performance monitoring on page 1, this chapter, serves as the book introduction. Chapter 2, Components and architecture on page 7 explains, in detail, the IBM Tivoli Monitoring for Network Performance components and their interaction. Chapter 3, Implementation scenarios on page 47 discusses possible implementation scenarios and how we will discuss them in this redbook. Chapter 4, AIX Web application implementation on page 57 explains the implementation of the AIX-based Web application. Chapter 5, Mainframe Web application implementation on page 101 explains the implementation of the z/os-based Web application. Chapter 6, Monitor implementation and operation on page 125 explains the monitoring components and some discussion in monitoring process. Chapter 7, Discovery and alert interfaces on page 161 describes integration with IBM Tivoli NetView for IP resource discovery and also alerts usage with IBM Tivoli Enterprise Console or IBM Tivoli NetView for z/os. Chapter 8, Historical reporting on page 183 explains the data collection implementation for IBM Tivoli Monitoring for Network Performance data. Chapter 1. Introduction to network performance monitoring 5

22 The appendices provide program listing and additional information for your reference in reading this redbook. 6 IBM Tivoli Monitoring for Network Performance V2.1: The Mainframe Network Management Solution

23 2 Chapter 2. Components and architecture This chapter discusses the product architecture of IBM Tivoli Monitoring for Network Performance. This chapter includes the following sections: 2.1, Components and functions on page 8 discusses the primary components of IBM Tivoli Monitoring for Network Performance and their functions. 2.2, Web application on page 10 describes the Web application structure. 2.3, Monitor functions on page 22 explains the monitoring subsystem. 2.4, Communication and security on page 34 shows the communication between the components of IBM Tivoli Monitoring for Network Performance. As it is a distributed application, security of the communication is of a concern. 2.5, Database structure on page 41 describes the underlying data structure for IBM Tivoli Monitoring for Network Performance. Copyright IBM Corp All rights reserved. 7

24 2.1 Components and functions IBM Tivoli Monitoring for Network Performance monitors the performance of the TCP/IP network in your enterprise from the mainframe perspective. Performance data from all monitored systems are stored in a central DB2 database. The data collected by IBM Tivoli Monitoring for Network Performance can be accessed using the Web application and also be used as source information for historical reports generation using Tivoli Data Warehouse. The basic function of the IBM Tivoli Monitoring for Network Performance is to collect performance data, which requires you to install the IBM Tivoli Monitoring for Network Performance monitor component on each of the z/os systems that you want to monitor. In addition, you must install the IBM Tivoli Monitoring for Network Performance Web application on a system that has WebSphere Application Server and DB2 database run. The supported operating systems for the IBM Tivoli Monitoring for Network Performance Web application are z/os and AIX. Figure 2-1 shows the overall IBM Tivoli Monitoring for Network Performance architecture. NetView Integrated TCP/IP Services Component Windows/AIX WebSphere Application Server IBM Tivoli Monitoring for Network JMS Performance Web Application DB2 IBM Tivoli Monitoring for Network Performance monitor z/os Tivoli Data Warehouse Server Crystal Enterprise Server Central Data Warehouse and Data marts Windows AIX or z/os Monitor Configuration Performance data IBM Tivoli Enterprise Console IBM Tivoli NetView for z/os Figure 2-1 IBM Tivoli Monitoring for Network Performance components As shown in Figure 2-1, the IBM Tivoli Monitoring for Network Performance architecture consists of several components. The required components are shown in the darker boxes, while optional components are shown in white boxes and connected by dotted lines. 8 IBM Tivoli Monitoring for Network Performance V2.1: The Mainframe Network Management Solution

25 The required components are: WebSphere Application Server and DB2: The WebSphere Application Server and the DB2 are required for the IBM Tivoli Monitoring for Network Performance Web application. Both components must be run on the same server. WebSphere Application Server provides the platform for running the IBM Tivoli Monitoring for Network Performance Web application. DB2 acts as the central repository that contains a database that holds the configuration and performance data. See 2.5, Database structure on page 41 for more information. Web application: The IBM Tivoli Monitoring for Network Performance Web application runs as a WebSphere Application Server application. It is installed using Install Shield Multi-Platform (ISMP) on AIX or Windows platform or using a script from the UNIX Systems Services command line for z/os. The product interface is a role-based Web application that is accessible from your Web browser. The Web Application provides the interface to view and configure the IBM Tivoli Monitoring for Network Performance environment. See 2.2, Web application on page 10 for more information. Monitors: The IBM Tivoli Monitoring for Network Performance Monitor is configured and runs on each z/os operating system. The monitor performs three separate functions: collect performance data for the z/os operating system, collect SNMP data from configured IP addressable, and collect availability and response time data from IP-addressable resources in the enterprise that the monitor is able to ping. In a normal configuration, there would be multiple instances of the z/os monitors recording data to the DB2 database for the IBM Tivoli Monitoring for Network Performance Web application. See 2.3, Monitor functions on page 22 for more information. The optional components are: Event receivers: IBM Tivoli Monitoring for Network Performance can be configured to forward events in Event Integration Facility (EIF) format. This means that the events can be forwarded to IBM Tivoli Enterprise Console (TEC) or IBM Tivoli NetView for z/os. IBM Tivoli Monitoring for Network Performance provides the necessary TEC classes to receive events. Events forwarded to IBM Tivoli NetView for z/os need to be received using the Event Automation Service. NetView Integrated TCP/IP Services Component (ITSC): It is highly recommended you install the NetView Integrated TCP/IP Services Component, which provides automatic discovery of IP-addressable resources in your enterprise. ITSC can discover and classify any IP-addressable resources that are running SNMP agent. The SNMP information can be queried for additional information, such as resource type, which can be used to group these resources into SmartSets. It can automatically detect z/os systems and other TCP/IP stack information from z/os. NetView Integrated Chapter 2. Components and architecture 9

26 TCP/IP Services Component software is provided with IBM Tivoli Monitoring for Network Performance. Tivoli Data Warehouse: IBM Tivoli Monitoring for Network Performance captures performance data that can be collected into Tivoli Data Warehouse. Tivoli Data Warehouse is a strategic cross-application infrastructure for collecting historical data and generating reports. IBM Tivoli Monitoring for Network Performance provides a set of extract, transform, and load (ETL) programs utilities to summarize and migrate historical performance data to Tivoli Data Warehouse. Historical data stored in Tivoli Data Warehouse is used to generate historical performance reports using Crystal Enterprise, which is provided as part of Tivoli Data Warehouse. 2.2 Web application The Web application is the main component of IBM Tivoli Monitoring for Network Performance. It serves as the central contact point for other components. It uses WebSphere Application Server and DB2 database. This section discusses the structure of the Web application. The discussion is divided into: 2.2.1, Web application structure on page , Web application user interface functions on page , Role-based security on page , Problem determination for Web application on page Web application structure Figure 2-2 on page 11 shows the overview of the Web application components and their connections. 10 IBM Tivoli Monitoring for Network Performance V2.1: The Mainframe Network Management Solution

27 itmnp21 Enterprise Application JMS messaging JDBC interface ITMNPDB ITMNP JMX ITMNP EJB itmnpitsc SERVLETs itmnpui Web interface monitors Netview ITSC nvexportd Web browser Figure 2-2 The Web application component structure The Web application consists of several modules. Some of these modules have external interfaces to interact with other components. The following are the modules of the itmnp21 J2EE application: The itmnpjmx is a Java resource module that contains Java Management extension classes. These classes are subclasses that represent the JMX objects that reside in the monitors. This is an internal component of the Web application. This resource package for the JMX connector is stored in a resource archive (rar) file. The itmnpejb module is an Enterprise Java Beans (EJBs) module for WebSphere Application Server. This module consists of EJBs for various objects that are managed by IBM Tivoli Monitoring for Network Performance, such as nodes, ITSC processes, commands, and so on. These EJBs provide the means to search and retrieve objects from a relational database through Java programs. Some of the objects here communicate using Java Messaging Service (JMS). The itmnpitsc module is the module that uses servlets and interacts with EJBs for IBM Tivoli Monitoring for Network Performance. It provides the interface to the monitors and NetView ITSC. The z/os version of this module does not support SSL or HTTPS communication. This module utilizes the EJB and JMX modules for IBM Tivoli Monitoring for Network Performance. The itmnpui module is the Web application user interface module that interacts with an operator using a Web browser. This module contains Java Chapter 2. Components and architecture 11

28 Server Pages and static Web content for the operator Web console. This module can be accessed using either HTTP or HTTPS protocol on all platforms. Database access is performed though the JDBC interface to the DB2 database Web application user interface functions The Web application serves the IBM Tivoli Monitoring for Network Performance user interface to a Web browser. This section describes the user interface functions of the Web application: A product interface for a user to access by browser The user interface is a role-based Web application that is accessible from a Web browser. When security is enabled, a user name and password are required to sign on to the Web application. The initial login window is shown in Figure 2-3. The Administrator Full Access check box allows configuration and maintenance functions to be available when the user is authorized. Figure 2-3 Initial login window Function based portfolio When the user is initially logged in, the left side of the window contains the menu portfolio that the user can access. Figure 2-4 on page 13 shows a user 12 IBM Tivoli Monitoring for Network Performance V2.1: The Mainframe Network Management Solution

29 with administrator role menu. It has both the display and management menus. The management options are shown in the red box. Figure 2-4 Portfolio menu for an administrator Maintains and manages the configuration for the monitors The Web application provides three configuration wizards to create the monitor definition. The wizards are for: z/os monitor SNMP monitor Availability and response time monitor The following are the steps that you will go through with the wizard: Defines one or more monitor locations The monitor location table contains the z/os system name and IP address (or fully qualified host name) of one or more monitors in your enterprise. Chapter 2. Components and architecture 13

30 The IP addresses or host names that you enter into this table are used by the IBM Tivoli Monitoring for Network Performance Web application when communicating with the monitor component. Provides a list of resources to monitor The list of resources to monitor will differ dependent on the type of monitor definition you are creating. z/os monitor definition: You will specify the list of TCP/IP stacks on each z/os system that you want to monitor. By default, you will monitor the TCP/IP stack you provided when you defined the monitor locations. If the z/os systems you are monitoring has multiple TCP/IP stacks, you will provide the IP address or fully qualified host name of each additional stack that you want to monitor. The TCP/IP stacks must reside on the same z/os system where the monitor resides. SNMP monitor definition: You will specify the IP address or fully qualified host name of each resource you want to monitor. You must have network connectivity to each of these resources from the monitor and the SNMP agent must be running on each of these resources in order to retrieve data using an SNMP query. Availability and Response Time monitor definition: You will specify the IP address or fully qualified host name of each resource you want to monitor for availability and response time. In order to collect availability and response time data, you must be able to ping each of these resources from the monitor. Availability and Response time monitor definitions should be created to monitor the most critical IP resources in your environment. Specifies the type of data to collect The type of data to collect will differ depending on which type of monitor definition you are creating. z/os monitor definition: You will choose from a list of 10 different categories of data to collect, such as TCP, IP, UDP, FTP, and so on. SNMP monitor definition: You will chose from a list of MIBS that contain performance data. Availability and Response Time monitor definition: Availability and response time data will be collected for each of the resources you are monitoring. Specifies threshold and rearm values Threshold values can be specified for each monitored metric. The threshold value is used to determine the point to which an alert is generated. Each piece of performance data that is collected by the monitor is compared to the threshold value to determine if the threshold 14 IBM Tivoli Monitoring for Network Performance V2.1: The Mainframe Network Management Solution

31 has been crossed for all data that has been displayed on the user interface. If the threshold has been crossed, a red indicator will be placed next to the value of that metric when it is displayed. In addition, you can choose to generate an event when a threshold is crossed. Define schedule: Collection time and interval A schedule entry defines the day of the week and time that you want to start collecting data and the day of the week and time that you want to stop collecting data. Additionally, for each schedule entry, you will define a collection interval and frequency. Note: Data collection for FTP and TN3270 sessions happens immediately following the completion of the session. This data is not stored based on the interval. Multiple monitor definitions that request the same data are combined to collect the data only once. When different collection definitions contain different schedules for similar data, IBM Tivoli Monitoring for Network Performance data collection engine must choose which intervals are used. The basic algorithm for collecting z/os Communications Server data is as follows: i. It selects the shortest collection interval from all the collection instruction. ii. If more than one definition is currently active that have the same collection interval, it chooses one based on the order in which the definitions were delivered to the monitor component, meaning the order is an arbitrary choice by the monitor. Sets operation preferences for the environment You must set the operational values for your environment before creating and deploying the monitor configurations. Doing so ensures that the monitor collects performance data and generates events. The following are the operation preferences: Database purge preferences The Database Purge Preferences task is used to define the number of days to retain data in the database, the time of day the daily purge occurs, and whether the purge is dependent upon completion of the ETL process. SNMP preferences The SNMP preferences task must be defined in order to collect performance data from SNMP resources in your enterprise. The SNMP agent must be running on each IP resource that you want to monitor. Chapter 2. Components and architecture 15

32 Define event receivers. An event is generated when specific thresholds are crossed. Events can be viewed using IBM Tivoli Enterprise Console or any applications that is capable of receiving and displaying events. The event receiver defines the fully qualified host name or IP address and port for the IBM Tivoli Enterprise Console Server or the IBM Tivoli NetView for z/os. Data view in graphics and table format The IBM Tivoli Monitoring for Network Performance Web application shows performance data in table and graphical format view of the performance data collected in the DB2 database. Figure 2-5 shows the table view of the performance data. This is the default view mode. Figure 2-5 Table view of performance data Figure 2-6 on page 17 shows the graphic view of the performance data. For more information on getting the graph, refer to the IBM Tivoli Monitoring for Network Performance Operator Guide, SC IBM Tivoli Monitoring for Network Performance V2.1: The Mainframe Network Management Solution

33 Figure 2-6 Graphical view Note: The graphic engine for a z/os Web application server uses a shareware program called pja toolkit, while for an AIX based Web application server it uses X-Windows graphic classes; therefore, the DISPLAY environment variable must be set to refer to a server with an active X-server Role-based security The user interface is secured with a set of roles. The Web application roles are configured using the WebSphere Application Server Web-based administration. Chapter 2. Components and architecture 17

34 An authenticated user ID and password are required to sign in to the Web application. Depending on the platform and authentication mechanism, the creation of the user IDs are the responsibility of the security administrator. The user IDs are then associated with a role in the Web application. The IBM Tivoli Monitoring for Network Performance Web application uses three roles for user assignment: ITMNP Operators can view collected performance metrics for various configured monitors through the Web application. ITMNP Admin can configure and manage monitors to collect performance data, and set run-time preferences and global defaults for the product. ItscAllAuthority is used for connecting to the itmnpitsc module; this is for the monitor or NetView ITSC component when it connects to the Web application. The default is the ItscAllAuthority is assigned to everyone. Do not change this, as the monitors may fail. User authentication is handled by WebSphere Application Server. This can be a local operating system user ID or a remote LDAP directory server user ID. Most installations may want to use a z/os based user ID to be consistent. The user ID needs to be assigned to a role in WebSphere Application Server. Role assignment is performed using WebSphere Application Server s administrative console. Figure 2-7 on page 19 shows the role assignment dialog for IBM Tivoli Monitoring for Network Performance. 18 IBM Tivoli Monitoring for Network Performance V2.1: The Mainframe Network Management Solution

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