Huddle FAQ & Troubleshooting Guide

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1 Huddle FAQ & Troubleshooting Guide FAQ 1. What does the LED status light means on my Huddle? 2. Where do I input my Yes ID/ password? At the Basic Setup, follow the on-screen instruction Next, proceed with summary of change click the Save button Page 1

2 3. Where do I find my Huddle Wi-Fi network name & password? The Huddle default Wi-Fi network name is Yes, you are amazing 000xxx, where xxx are the last 3 digits of the Huddle s MAC ID You can personalize the name of your Huddle s Wi-Fi network name on the Huddle s Device Home page while connected to the Huddle s Wi-Fi. At the Basic Setup, follow the on-screen instruction Next, proceed with summary of change click the Save button 4. How do I keep unauthorized devices from connecting to my mobile router? By default, the Huddle s Wi-Fi is an unsecure connection You can personalize the name of your Huddle s Wi-Fi network name on the Huddle s Device Home page while connected to the Huddle s Wi-Fi At the Basic Setup, follow the on-screen instruction Next, proceed with summary of change click the Save button 5. How to check the firmware for Huddle? At the Status page, check the software revision Page 2

3 6. How much time do I need to charge the Huddle? It takes approximately 1-2 hours for a complete charge of the battery. The Power up button will turn green when charging is completed 7. What is the battery performance for Huddle on a single charge? Huddle can last up to 5 hours when it is running on battery. This varies based on operating conditions such as the Wi-Fi transmitting power level and the 4G signal strength level. Wear and tear could also impact the battery performance Page 3

4 8. How do I factory reset my Huddle? Hardware: o Turn on your Huddle o Press and hold the Power Button for approximately 30 seconds. o After the LED turns solid yellow, release the Power Button and the Huddle will turn off. o Your Huddle has been reset to the default settings. (Hint: The default User Name and Password are admin. ) Device Home Page (Web administration):- o Go to login with your device username / password (Hint: admin) o In Advanced Settings, go to Management > Upgrade. Proceed by clicking Factory reset Note: Resetting the Huddle to factory settings will have the Network Name (SSID) return to default settings. 9. What is the range of the Huddle s Wi-Fi signal range? Typical Wi-Fi coverage up to 46 meters away, however the coverage may be affected by obstruction such as buildings, walls, the placement of the units & the Wi-Fi transmit power level settings Page 4

5 10. How I can tether my Huddle and share my Wi-Fi at the same time? Go to login with your device username / password (Hint: admin) Click on Advanced Settings > Management > RNDIS Download the Driver and Install it on your machine (For Windows only) Note: Ensure there is no checkmark in the box for Disable Wi-Fi Radio when connected via USB Data Mode Click the Save Settings button to save your settings. Power off then Power On your Huddle Page 5

6 Huddle Scenario based troubleshooting guide 1. LED does not light up when press the power button for 5 seconds Please check if you have inserted the battery correctly Is the battery empty? Please connect to the charger to ensure the battery is at charging state and try again Please contact the hotline or customer care representative for further instruction 2. I can t access my device home page at Ensure that the blue[solid] light indicated at the Huddle LED light Ensure that you have successfully connected to the Huddle WiFi via the operating system WiFi management manager Ensure you receive a DHCP IP from the Huddle s Wi-Fi in the range of x.x (you could have change the default setting), subnet mask Try ping to (you could have change the default setting). If not able to, try resetting the device. Check if your browser is blocking the access or try using another browser 3. My Wi-Fi client device (e.g laptop, smartphone) is not able to detect the WiFi Network Name Ensure the Huddle is switch on Ensure that the blue[solid] LED light is indicated at the Huddle LED light Check your laptop/desktop Wi-Fi switch/management tools is turn-on with the support of Wireless B/G Is the Huddle being located out of range? Try moving it closer to your laptop or desktop 4. My Wi-Fi client device (e.g laptop, smartphone) can detect the Huddle s WiFi signal but unable to connect to the Wi-Fi Network Name Ensure you are connected to the correct SSID Ensure the correct security key is entered & your computer supports the same type of Wi-Fi security that your Huddle s WiFI network is using. Check your maximum device client configuration (Huddle can support to maximum of 4 devices) No one else is connected to your Huddle using a USB cable while Disable Wi-Fi when connected via USB is turned on. Page 6

7 5. I ve connected to the Huddle Wi-Fi but cannot browse the Internet Have you successfully configured the Huddle? Is the Yes ID (username & password) entering correctly? Is the Huddle Wimax LED indicating Green (Solid), Yellow (Solid), or Red (Solid). If red(blinking), you could be out of coverage Check your browser settings for block site or have your proxy settings disable Try clicking repair on your Wi-Fi connection in the operating system 6. The connection is slow or inconsistence when I m performing browsing You could be in a weak coverage area Red (solid). Try moving it to obtain a better signal There could be interference of Wi-Fi channel around your area. Try changing the Wi- Fi channel/change the power transmit level or moving it to less interference spot for better signal for the Wi-Fi Page 7

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