Customer service. Spare parts and services for NETZSCH customers. Pumps & Systems

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1 Customer service Spare parts and services for NETZSCH customers Pumps & Systems

2 Your Partner NETZSCH Pumps & Systems With their NEMO progressing cavity pumps, TORNADO rotary lobe pumps, macerators, dosing systems and accessories, the Business Unit Pumps & Systems of the NETZSCH Group has been offering customised and sophisticated solutions for applications in all sectors at a global level for more than 60 years. In addition to the continuous high level of product quality, NETZSCH offers its customers a comprehensive range of services. These services are based on decades of experience as a pump manufacturer and the aspiration to be a world market leader. The NETZSCH After-Sales area includes Commissioning and documentation Spare parts sales Service and maintenance Expendable parts and modernisation of a system Training sessions NETZSCH Pumpen & Systeme GmbH: Headquarters of the business unit Pumps & Systems 2

3 Service Partner Network in Germany We help you even at the weekend! With our organised network of service partners in Germany, we guarantee fast and professional help in the event to damage. We will always find a solution, even in unusual cases. Of course we also support you during servicing and general overhaul. Service partner on site In the region for the region Independent of your location, we are there for you with more than 1800 staff at five development and production sites, as well as 30 sales companies, a cooperation partner and more than 200 NETZSCH representatives worldwide. What we do for you We provide you with service and spare parts for NEMO progressing cavity pumps, TORNADO rotary lobe pumps, macerators, dosing systems and customized accessories suitable for your applications. Contact us we prepare the suitable solution for your requirement. What we guarantee We guarantee you get what you should expect from a world market and technology leader: Original spare parts with NETZSCH manufacturing quality Rapid availability Short and direct paths of communication 3

4 We ensure performance! NETZSCH Original parts for NEMO progressing cavity pumps We can only guarantee the uncompromised performance of our pumps with an original spare part from NETZSCH NEMO block pump in industrial design only at NETZSCH: easy to replace ifd-stator Stator and Rotor 2 Standard joints 3 Standard shaft sealing Stators The ifd-2.0 stator: robust and easy to service Stators with no nitrosamine As an option made from PTFE As an option made from Viton Pin joint with oil lubrication and SM sealing. Mechanical seal Rotors Weight-reducing tubular rotors Solid rotors Ceratec for unconditional hygiene 4

5 NETZSCH original parts for TORNADO T1 rotary lobe pumps Rotary lobes 2 Wear protection plates 3 Shaft seals Straight or spiral, bi-lobe, tri-lobe or four-lobe rotors in a variety of materials are used, depending on the application. Replaceable wear protection plates at both ends of the housing, highly resistant to abrasion and chemicals. Service-friendly shaft seals with low-wear drive or mechanical seals independent of the direction of rotation in a version specific to the application. 5

6 NETZSCH original parts for TORNADO T2 rotary lobe pumps Rotary lobes 2 Top cover and housing insert 3 Belts, timing gear Rotary lobes made from hardened steel or stainless steel, depending on design, with and without elastomer pads, cartridge mechanical seals etc. Top cover and housing insert, easy to replace and inexpensive, manufactured from elastomer. Example: Housing insert with dry running protector Toothed belts for synchronized belt gears, easy to replace. 6

7 Uniform dimensioning of the NETZSCH NEMOLAST stators Non-uniform dimensioning of a third-party brand Manufacturer accuracy optimum tensioning excessive tensioning insufficient tensioning Low start-up and operating torques High pressure stability with low pulsation Long service times Original spare parts from NETZSCH stand for the highest manufacturer quality. With the global implementation of unified standards according to DIN EN ISO 9001 in development and production, we can ensure reliable quality for our customers wherever they are in the world. Your advantages Reliability of your system Consistent quality Long service life Certified elastomer quality NETZSCH NEMOLAST stator with integrated sealing collar and conical stator inlet Third-party brand without conical stator inlet and separate flat seal Free of leakage Low flow loss Eight reasons to use original parts from NETZSCH Best quality for maximum service life The latest technology using fewer resources Optimum precision for maximum efficiency Excellent price-performance ratio for long-term cost effectiveness Permanent stock of standard parts for rapid supply Delivery 24 hours every day via our emergency service We take into account eco-friendliness and health protection by using elastomers free from nitrosamine and lead. Your ATEX certificate only remains valid by using NETZSCH spare parts

8 NETZSCH macerator NETZSCH original parts for M-Ovas coarse material macerator Cutting unit 2 Blade mechanism 3 Shaft sealing Cutting unit made from hardened steel. Cutter with cutting mechanism Knife head equipped with hard metal cutting blades Flywheel, reduces the drive power Single-operating hard metal mechanical seal with oil trap to prevent leakage of the product in the bearing. 8

9 NETZSCH original parts for NETZSCH dual shaft macerator Cutting unit 2 Shaft sealing High-quality cutting blade made from wear-resistant special steel. These are designed in cartridge design as singlepart elements. There are different designs of blade available. The shaft sealing in cartridge design protects the ingress of medium into the shaft bearings. 9

10 The ideal pump, the suitable accessories the combination works Accessories for increased operating reliability of pump and system Dry running protector for NEMOLAST stators The dry running protector (STP2A, STP2D) continuously monitors the surface temperature of the stator whilst the pump is in operation. If the preset switch-off temperature(s) is (are) exceeded, for example due to dry running, a signal is transmitted to the control to switch off the pump. Thereby, damage to the rotor and stator is prevented. Contact manometer with pressure sensor G3/4 inch The operating pressure is indicated on a pressure gauge. Safe isolation of the pressure measurement equipment from the medium by a stainless steel diaphragm. Securing the intake and pressure side against unwanted operating conditions. Switching off the pump if the max. permitted pressure is exceeded, whereby, the shutoff pressure can be individually set. Suitable for use with low to medium viscosity media. Weiteres Further accessories Zubehör service.nps@netzsch.com 10

11 The correct tool suitable for the pump Numerous useful aids are available for trouble-free maintenance and operation. Stator pull-off device This tool is used for removal and installation of the stator. Up to the pump size NM 045, we recommend to use the strap wrench. From the pump size NM 053, we recommend to use the chain wrench. Lobe extractor This tool is used for easy and reliable removal and installation of the rotary lobes of the Tornado T1. Filling device for K-joints For correct operation of K-joints, these must be filled with the lubricating oil given in the operating and maintenance instructions. Complete and quick filling is only ensured through the filling unit with oil tank, pump unit and hoses. Chan wrench Strap wrench Weiteres Further accessories Zubehör

12 Availability of original NETZSCH spare parts Global availability of spare parts Customer advice on site NETZSCH the correct partner for the Global Player With production sites and branches on all five continents, we are the ideal partner, for companies operating globally as well. We ensure short access times globally due to in-house production of pumps and standard parts, along with state-of-the-art warehousing. Availability of parts for older models Of course, you receive the spare parts for all conventional models of the ESP Series of pumps and TORNADO rotary lobe pumps. In addition, we also have spare parts available for the earlier NE, NU, NL, NS Series of progressing cavity pumps and selected parts. 12

13 We provide an organized and developed service network across Germany: Spare parts service for parts orders Mon. Thu.: 08:00 17:00 Uhr Friday: 08:00 15:00 Uhr A highly-motivated team of experienced experts is available to answer your queries and deal with your spare parts orders. Fast delivery of spare parts Standard spare parts can be delivered in Germany within 24 hours. It is in our interest to service or repair your pump as soon as possible. We have the standard parts in stock at our central warehouse in Waldkraiburg. Emergency service for spare parts You can order spare parts and have them shipped immediately in an emergency, even outside business hours. Spare parts service You can contact our spare parts service on the telephone number you know already or under Spare parts emergency service At the weekend, 24 hours a day and on workdays from 17:00 to 08:00, we can be contacted under

14 Global Repair and Maintenance 60 years experience in service We are the correct partner for you! NETZSCH has more than 60 years of comprehensive experience in all relevant sectors of industry. Up to the present, we have installed more than pumps and can advise you across all sectors from waste water beyond foodstuff and oil platforms up to chemical pulp. Also after commissioning of the pump, we do not leave you on your own and support you during maintenance and repair. Technical service To arrange repair and maintenance dates, you can contact us during business hours under:

15 Commissioning A pump from NETZSCH has been individually produced and adjusted to your requirements. So, of course, we support you at the next step as well installation and start-up. To ensure that your new pump can work as effectively and reliably as a component in a complex system as you would expect from a branded product. Damage analysis and troubleshooting Decades of experience and sophisticated knowledge management are the basis of our know-how in the detection of wear and damage. Our specialists are happy to provide support with troubleshooting and part identification for all our pump and grinder models. Modernising your pump We replace older components of the pump with our latest technical developments to bring your system right up to date, increasing your productivity and saving costs. Maintenance contract With NETZSCH s maintenance contract, you are in safe hands right from the start. Through preventive maintenance and regular inspections, you make budget savings, minimise downtime and extend the service life of your pump and system. You receive your customised maintenance contract from us which corresponds to your individual pump requirements. 15

16 From practical experience to practice Training on site Training at NETZSCH With on-site training at your premises, we focus on practice, individually tailored to your processes. The clear advantages of on-site training are that your staff are only away from work for a short time and that you ensure a skeleton staff for your system. We offer two-day theory and practice seminars for all maintenance and production staff, for planners and everyone who has an interest. Our detailed product knowledge enables us to show you how to avoid and rectify errors in commissioning, maintenance and repair. This means time and cost savings. 16

17 Compact seminar The benefit to you Train your employees directly at the manufacturer Motivated and trained specialist personnel Cost savings from pre-emptive and correct maintenance Time savings during start-up and troubleshooting Course and training certificates Repair your own pump Your point of contact with us NETZSCH Pumpen & Systeme GmbH Geretsrieder Strasse Waldkraiburg Phone: training.nps@netzsch.com 17

18 The NETZSCH Group is a mid-sized, family-owned German company engaging in the manufacture of machinery and instrumentation with worldwide production, sales, and service branches. The three Business Units Analyzing & Testing, Grinding & Dispersing and Pumps & Systems provide tailored solutions for highest-level needs. Over 3,000 employees at 163 sales and production centers in 28 countries across the globe guarantee that expert service is never far from our customers. The NETZSCH Business Unit Pumps & Systems offers with NEMO progressing cavity pumps, TORNADO rotary lobe pumps, screw pumps, macerators/grinders, dosing systems and equipment custom built and challenging solutions for different applications on a global basis. NETZSCH Pumpen & Systeme GmbH Geretsrieder Straße Waldkraiburg Germany Tel.: Fax: info.nps@netzsch.com NPS /14 04 Technical specifications are subject to change.