ATM Transaction Analyzer

Transcription

1 BY SHANNON CHISTER ATM Transaction Analyzer A White Paper describing the Transaction Analyzer for ATMs and how it works.

2 Table of Contents 2 Introduction...3 Transaction Analysis...4 How does it work?...4 How does the Transaction Analyzer work specifically for your ATM Business?...4 What are the features and benefits of ATMTA...5 Reporting the statistical data...7 Who is ESQ?...8 Other ESQ solutions...8 ATMs now generate over $25 billion annually in fees for ATM network operators.

3 Introduction 3 With over 400,000 ATMs currently deployed within the United States and over 1.5 million worldwide, ATMs are no longer used just for cash dispensing. First introduced in the late 1960s, ATMs have evolved to become sophisticated remote transaction processing terminals capable of dispensing everything from postage stamps to pre-paid phone cards. Originally developed as labor-savings devices, ATMs now generate over $25 billion annually in fees for ATM network operators. In addition, they have become the primary customer interface for most banks. As a result, the reliability and functionality of the ATM network is now a critical factor in driving customer satisfaction. While financial institutions consider the ATM to be a critical device, with an industry uptime requirement of over 99 percent, customers want to be able to complete their transaction hassle free. Eliminating downtime requires that you must be able to trace your transaction data flow and analyze statistical performance factors in real-time to isolate any problem areas quickly. Analyzing this statistical data can help your business be more profitable by helping you identify areas for improvement. KPIs (also known as KBIs for Key Business tion. With distributed ATMs now providing the primary point of customer service in the banking industry, being able to track KPIs related to ATM performance is mission critical in reducing delays and improving your business. ESQ s ATM Transaction Analyzer (ATMTA) provides optimization for your business through transaction monitoring that will dramatically increase visibility into your customer transactions. It will help you reduce operating and maintenance costs while minimizing lost revenue opportunities that result from ATM downtime. Real-time Business Activity Management (BAMS) ATMTA provides real-time analysis of transaction data to ensure the highest possible service levels for your customers. It can provide you the Business Intelligence that can significantly impact the way in which ATM data serves real business needs. This paper explains ATM Transaction Analysis for capturing and presenting this data providing real-time status to help better understand ATM usage trends and provide better customer service. ATMTA can reduce costs and identify inefficiencies that could be costing your business ATM Transaction Analyzer Businesses thrive or fail based on their ability to identify, define, track, and act upon Key Performance Indicators (KPIs). The faster and more accurately KPIs can be accessed, reviewed, analyzed, and acted upon, the better the chance an organization has for success. The Aberdeen Group Analysis Data Indicators) help an organization identify and evaluate areas where it is successful and areas that need to be improved. They define the critical success factors of an organiza- millions of dollars a year. In many instances, the return on investment can be recouped in less than a year. Reports and Queries

4 Transaction Analysis 4 How does it work? The Transaction Analyzer (TA) helps ensure continuous, real-time management of transactions hosted on any computing platform. TA agents run on a variety of platforms to gather details on transactions processed and recorded in Entry Journal (EJ) data files. TA can present transaction details and metrics in dynamic, customizable, web-based views that are relevant to a diverse community of business and technology managers. How does the Transaction Analyzer work specifically for your ATM business? ATMTA offers continuous, real-time management of ATM transactions, including ATM usage, transaction throughput, accepted and denied, reversal rates, stand-in transaction rates, and interchange response times. Live dashboard views of the ATMTA data provide instant snapshots of Key Performance Indicators (KPI). ATMTA also allows its users to examine the details of the transactions. Key Features: Determine instantly if transactions are executing as expected Provides a breakdown of the types of transactions being processed Reduce mean time to repair by quickly isolating problems in critical business transactions TA can present transaction details and metrics in dynamic, customizable, web-based views. Business Operations ATMTA IT Operations Customer Interaction Approve/Denied Transaction ATMTA Server Transaction Transaction Processor/ Authorizer Issuer Card Issuer

5 Transaction Analysis 5 Real-time decision support Data mining and data analysis in real-time Visualization/ Dashboards, and Scorecarding Monitor activity by card issuer, authorizer, and FIID (Financial Institution ID) Increases ATM availability and profitability Manages business rules that support SLAs Provides intelligence to measure and adjust business rules/model Promotes faster, more accurate, root cause analysis Reduces helpdesk and service vendor expenses for lower total cost of ownership Supports more precise demand forecasting and capacity planning Allows customized views based on specific business models and metrics Provides customizable business rules for proactive service level management 1 Flexible Web-Based Monitoring What are the Features and Benefits of ATMTA? 1. Flexible Web-Based Monitoring - Being a web-based product, ATMTA enhances the flexibility of monitoring transactions by providing platform and location independence to the user. ATMTA web interface displays the transaction details and can be customized based on data. 2 Interactive Ad Hoc Dashboards 2. Interactive Ad Hoc Dashboards - The dashboard allows the user to drag and drop the data and start generating meaningful reports on the system. Simply select the data source, choose the elements and timeframes to view, and select the visual representation such as a Chart, Grid, Graph, etc.

6 Transaction Analysis 6 6. Easy System Administration ATMTA ensures that data is always protected by using a multi-tiered security system that allows for the regular review of permissions granted to individuals and accounts used by automated processes. ATMTA provides an easy to use report and quiries builder to assist in keeping the ATM network running at maximum efficiency. 3 Powerful Ad Hoc Reports and Queries 3. Powerful Ad Hoc Reports and Queries - ATMTA provides an easy to use report and queries builder to assist in keeping the ATM network running at maximum efficiency and improve the performance of the ATM Network and Devices. It also allows the user to evaluate the ATM environment status and performance, and discover the causes of problems and SLA compliance failures. 4. Ready-to-Go Views for Instant ROI - AT- MTA is equipped with pre-defined ready-to-go views. ATMTA views are defined with ATM network management best practices so users can immediately take advantage of its powerful features. 5. Real-Time Transaction Management The industries first real-time transaction analyzer, ATMTA, processes transaction logs in real-time to provide KBIs such as approved and denied transactions. The user s operations staff can then take appropriate recovery actions when abnormal conditions occur with no delays to ensure continuous management of the ATM network. 7. Ability to Create Thresholds - A threshold can be created to define acceptable operational rules for specific transactions based on Key Performance Indicators. The user can specify the attributes like Severity, Polling Interval and Monitoring Status. Automated alert capabilities provide instant notifications in case of a violation. 8. Customer Centric Views - ATMTA provides the ability to create views depending on the business specific requirements. This gives the processor the ability to provide views to their customers without compromising data of another institution. The portal nature of the ATMTA environment allows a processor to provide specific information desired by a customer. 9. Real-time Transaction Trend Monitoring Data captured can be stored and reported on in real-time for historical trend analysis to look for abnormal behavior in transaction processing. 10. Custom Entities & Owner Financial Institution ID s (FIIDs) - ATMTA provides the ability to import your business specific entities and Owner FIIDs to its environment. This feature can be used in scenarios where the names of certain entities/owner FIIDs have been modified or new ones have been added.

7 Transaction Analysis Pin Point Impact of Outage - ATMTA provides the opportunity to track the effect of outages on the business in real-time as and when they occur. The user can immediately see when a problem occurs with the ATM service, and take steps to rectify the problem before it affects customers. This helps deliver across-the-board extreme customer service. Reporting the Statistical Data ATMTA provides extensive reporting of ATMTA transaction data giving the user information on historical trends and the flexibility of creating ad-hoc reports based upon on the statistical data such as shown in the Transaction Summary Report below. Applications and Standards that ATMTA supports: ACI Base24 EPS, ACI Base24 Classic, efunds Fast Payment, XML, and ISO 8583 Standard for Financial Transaction Card Originated Messages, CSFI Switchware and Postilion Supported Middleware and Databases that ATMTA supports: IBM MQ, Microsoft SQL Server, Oracle, TIBCO This report shows the Number of Transactions, Approvals and Denials done in the last five minutes for all ATM Machine locations. You can immediately see when and where a problem occurs with your ATM service, and take steps to rectify the problem. Written by Shannon Chister, former Business Analyst, Home Depot Corporation.

8 Who is ESQ? 8 ESQ Business Services and its affiliated organizations have been providing premier IT management solutions to Fortune 500 customers since We provide end-to-end solutions for your retail businesses such as: Operational Business Intelligence, ATM Network Management, Transaction management, System integration, Performance & System Management and Real-time Business Activity Management (BAM). Our products and services guarantee higher returns in a highly cost effective manner by synergizing IT and business strategies. With its unique approach to Transactional Business Intelligence, ESQ is one of the leading solutions providers worldwide. If you would like to know more about our products and solutions please visit us online at Other ESQ Solutions SST OPERATIONSBRIDGE (SSTOB): A comprehensive solution to manage your ATM/ KIOSK/ATM Register peripherals and network. One of the most advanced concepts in management combined with Real-time Business Activity Management (BAM) makes this very unique solution a must have for retailers and financial institutions. Fully integrated with world leading CRM systems, it provides in depth knowledge into your transactional network. POS Transaction Analyzer (POSTA): A best-of-breed solution designed to ensure continuous monitoring and management of POS transaction environments by detecting problems before they occur. The end result is high availability, higher profitability and greater customer satisfaction. This out-ofthe-box solution provides details about POS transactions processed and recorded in the POS Transaction Log file. It identifies traffic on all resource nodes defined in targeted logical networks. POSTA is a web-based solution with a simple and friendly graphical user interface, and a secure architecture, providing you with a complete and effective POS transaction management system Stevens Creek Blvd., Suite 336, Cupertino, CA If you d like to know more about our products and solutions please visit us online at , ESQ Business Services, Inc. All Rights Reserved.