Cloud Management IT Automation IT Operations IT Service Management Workload Automation

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1 Education Services

2 1 The BMC Certification Program from BMC Education Services offers participants validation in technical competencies and expertise so they can effectively plan, deploy, and support select BMC solutions. The program offers credentials through accreditation and certification testing, and recognizes depth of achievement in areas of expertise in the following BMC enterprise solutions: Cloud Management IT Automation IT Operations IT Service Management Workload Automation

3 2 The benefits of earning your accreditation or certification are invaluable. With BMC Certification, you can: Earn a solid foundation in product knowledge for a demonstrable return on investment Accelerate your professional development Improve productivity Enhance your credibility Become a leading professional with the BMC solution For our customers, accreditation and certification are two-fold. An individual earning these designations gets the benefits listed. An organization implementing a BMC solution can be confident that its consultants earned their Certified Professional or Expert designation and demonstrate expertise in the product. For our partners, having individuals earn their BMC Certified Professional or Expert designation will give your organization confidence with the BMC solution and ensure your organization will be able to deliver value across a prescriptive product set. Our customers are asking for certified individuals for their implementations and we can provide the best of the best.

4 Take Part 1 of Learning Path Web Based Training (WBT) Take Part 2 of Learning Path Instructor Led Training (ILT) If Part 3 (ILT) is offered, the online accreditation exam is included; if not in Part 3, then the accreditation is in Part 2 Pass online exam; Earn Accredited Administrator Earn BMC Accredited Administrator for specific product interest Register and pay for BMC Certified Professional: Online Assessment for specific product interest Review Study Kit to prepare for Certification Online Assessment and Practical Exam Pass Certification Online Assessment Register and pay for BMC Certified Professional: Practical Exam for specific product interest Take and pass Multi-day Proctored Practical Exam

5 4 BMC Certified offers world-class IT accreditation and certification paths across our solutions to ensure validation of the technical and support competencies and expertise needed to plan, deploy, support, and service BMC solutions. The BMC certification paths map out the learning path (or training plan) within the solution. The learning path includes courses based on a progressive plan to increase your skills and knowledge. The learning path is based on roles for the specific solution and includes different methods of delivery web-based training and instructor-led training (online or in the classroom). View Certification Paths As with any accreditation or certification, testing is required. The testing for accreditation and certification is administered based on the level of certification you seek. For accreditation-level testing, the exam is online and not proctored. This exam is offered after you complete the learning path for the specific product. Upon completing the last course in the learning path, you will have two attempts to pass the online exam. No retakes will be offered. To earn your BMC Certified Professional or Certified Expert designation, the process includes an online assessment and a multi-day proctored exam in a BMC training facility. If you do not pass the proctored exam, you can re-register, pay for, and schedule the next available exam. You must pass both the online assessment and proctored exam to earn your designation. BMC Education Services does not make exceptions to BMC Certified policies.

6 Accreditation Description Solutions Target Role Testing Method BMC Accredited Administrator Validates knowledge and skills on managing and maintaining a BMC Software solution environment IT Service Management Cloud Management IT Automation Administrators IT Managers Operators Users Online Exam, after completing required courses 5 BMC Accredited Scheduler Validates knowledge critical for successful BMC Control-M Workload Automation scheduling Workload Automation Administrators System Programmers Operators Schedulers Online Exam, after completing required courses Architects BMC Accredited Architect Validates BMC Automation Strategy and Best Practices knowledge by testing candidate skills through an intensive online examination IT Automation IT Operation Executives Directors Data Center Technical Leaders Online Exam, after completing required courses Change Agents BMC Accredited Service/Support Engineer Validates skills needed to provide a high level of customer satisfaction when supporting BMC external customers IT Service Management Level 1 Support Engineers Support Engineers Online Exam, after completing required courses

7 Certification Description Solutions Target Role Testing Method BMC Global Services Consultants BMC Certified Professional Validates technical competencies and expertise needed to install and configure the solution, using specific use cases IT Service Management Cloud Management Workload Automation IT Automation IT Operations Technical Presales Configuration Managers Level 1 Support Engineers Online assessment and practical exam Support Engineers 6 BMC Global Services Consultants BMC Certified Expert Validates technical competencies and expertise needed to deploy and configure complex use cases IT Automation Senior Consultants Principal Consultants Technical Presales Online assessment and practical exam Back Line Support Engineers

8 7 The certification policy is designed to protect the integrity of the program and to validate the competencies of our accredited and certified individuals. Prior to exam release, exam questions are developed and tested by individuals with knowledge relevant to the solution, and with expertise across a varied knowledge base. The development methodology enables BMC to present our exams with confidence and helps ensure that scores obtained will accurately reflect each candidate s subject matter expertise. Please be aware that we will not accept any applicant appeals to review/adjust final scores; we will not make exceptions to our certification policy. Certification candidates are asked to review these policies and are responsible for adhering to examination deadlines. To read the entire certification policy, click here.

9 8 The BMC Certified Professional and Certified Expert designations expire three years * from the date that you passed the exam (accreditations do not have expirations). Recertification is required so you are up to date on the latest version of the solution and maintain current standing within the community. To recertify, the same process is followed as in the original certification process. You must take and pass the current product version s online assessment followed by the practical exam. You will also have access to the self-study kits. Recertification is required prior to the expiration date of your current certification. To register for the latest certification, visit BMC Academy (for customers and partners) and ilearn (for employees). * Certifications earned prior to May 31, 2015 are valid for 2 years. Certifications earned after June 1, 2015 are valid for 3 years.

10 9 Earning your accreditation or certification is important and we want to help you market yourself with your management team and colleagues. If you earned your accreditation, you can log in to BMC Academy (for customers and partners) or ilearn (for employees) to view your scores in your transcript two weeks after completing the exam. For accreditations, the e-certificate is located in your transcript. This can be printed from your transcript. If you earned your BMC Certified Professional or Certified Expert Designation: You can log in to BMC Academy (for customers and partners) or ilearn (for employees) to view your pass/fail status in your transcript within two weeks after completing the exam and print your e-certificate. You will receive a welcome letter and certification logo. You will have access to a closed LinkedIn group for individuals who earned their BMC Certified Professional or Certified Expert designation.

11 Need more information? 10 Expansion and Benefits of BMC Certification Program Preparing for the BMC Certified Professional Exam Contact your Education Advisor Contact Us North America: Latin America: Europe, Middle East and Africa: LinkedIn: BMC Software Education Services group Communities: BMC Global Services

12 BMC is a global leader in software solutions that help IT transform traditional businesses into digital enterprises for the ultimate competitive advantage. Our Digital Enterprise Management set of IT solutions is designed to make digital business fast, seamless, and optimized. From mainframe to mobile to cloud and beyond, we pair high-speed digital innovation with robust IT industrialization allowing our customers to provide intuitive user experiences with optimized performance, cost, compliance, and productivity. BMC solutions serve more than 10,000 customers worldwide including 82 percent of the Fortune 500. BMC Bring IT to Life BMC, BMC Software, the BMC logo, and the BMC Software logo, and all other BMC Software product and service names are owned by BMC Software, Inc. and are registered or pending registration in the US Patent and Trademark Office or in the trademark offices of other countries. All other trademarks belong to their respective companies. Copyright 2016 BMC Software, Inc. *463936*