Enterprise Content Management (ECM) The Foundation of the e-government Strategic Path. From Document Management to Business Process Management

Transcription

1 Enterprise Content Management (ECM) The Foundation of the e-government Strategic Path From Document Management to Business Process Management 5 th e-document Forum EVER ME -All rights reserved Riyadh, 2008

2 Correlation between ECM and e-government ECM s Latest Innovations and Trends EVER Group s Commitment to the Middle East

3 Information is a key enabler for value delivery Creating value in the Enterprise is mainly based on capitalizing on existing Assets Existing Information within an Enterprise is a very important Asset Creating value in the Enterprise is also based on capitalizing on existing information There are two major sources of information within an Enterprise: Data and Documents Most of the Enterprises have already deployed information systems for managing structured Data To capitalize on all existing information, Enterprises should complement their IS with Document Management

4 Challenge: The Multiple Issue Multiple Content Producers Administration Marketing and communications Human resources Production Training Customer Service Multiple Content Channels Internet Office automation Core Business applications Desktop & departmental applications Mail Incoming and Outgoing Multiple Content Users Employees Suppliers Customers Partners Citizens Multiple Content Formats Paper Structured data Print spools Office Automation documents Graphics Multi-media All linked together and used in Business Processes

5 A Simple Document Management Example ERP CRM HR GIS I N F R A S T R U C T U R E W O R K F L O W Document Processing Document Processing Document Storage (ILM) Document Publishing Documents are captured from various data sources and formats. Capture can be batch, automatic or interactive Captured documents go through a series of processing tasks like full text batch indexing, dispatching, interactive multicriteria indexing, validation Processed documents are then stored in on-line, near-line or off-line storage spaces based on pre-defined «conservation rules» Stored documents are then available for «pull» retrieval as well as automatic selective «push» of information to various media and in various formats. Content Management Enterprise Portal

6 Enterprise Content Management ECM is a set of Integrated Technologies aimed at building Structured Business Applications around the four following disciplines: Enterprise Document Management (EDMS) Correspondence Tracking (CTS) Business Process Management (Workflow BPS) e-service Portals Web Content Management

7 DMS: Content Warehouse Paper Documents & Files Forms Electronic Documents Web Pages Inventory and classification Create, access and manage Structured and unstructured Unified Document Repository Ease of access Enterprise wide Secure Print Output Photos, Graphics, Video Enterprise Applications (Invoices, Statements, etc.) Fax Content Warehouse Meta Data

8 BPA: Automation Accounts Payable Process Mapping Event Driven Processes Human Resources Web Content Review & Approval Document Centric Processes Handle exceptions Orchestration and EAI Automation Regulatory Compliance Customer Service Active Content Contract Review

9 Portal: Connectivity and Uniform Access ERP DMS Data Warehouse Legacy Applications Employees Customers Web Parts Management Federated Search Collaboration Personalization e-services Government Citizens Content Warehouse 3rd Party Applications

10 ECM Implementation Methodology Content Warehouse Archival Spool Management Document Management Global Index Content Management Check-in/Check-out Versioning Life-cycle Business Processes Modeling Reporting Automation Re-engineering Enterprise Portal Active Directory User Workspace Content Sharing Uniform Access Customization

11 e-government: an ECM Initiative e-government projects mainly concern Informative Internet sites and services portals: Web Content Management and Portals Sea of paper: High Volume Scanning and Document Management Safe and compliant storage: Records Management and Information Lifecycle Management e-service Portals:Business Process Management and Enterprise Application Integration Enterprise Content Management is a set of integrated applications comprising Document Management Records Management Content Management Workflow Management Portal Management

12 توافق المبدأ مع برنامج يسر للتعامالت اإللكترونية تعد المعلومات والبيانات الحكومية ثروة وطنية تنميتھا: مخزون المحتوى يجب على الجھات الحكومية على كل جھة حكومية حفظ وثائقھا إلكترونيا: إدارة الوثائق تقوم كل جھة حكومية بتوثيق األعمال واإلجراءات اإلدارية الخاصة بخدماتھا وأعمالھا بشكل واضح ودقيق: نظام سير العمل تقوم كل جھة بتوفير الخدمات إلكترونيأ وتقديم النماذج اإللكترونية: اإللكترونية البوابة

13 Correlation between ECM and e-government ECM s Latest Innovations and Trends EVER Group s Commitment to the Middle East

14 CEVA: Correspondence Tracking Services According to Gartner, Pure Player ECM vendors are moving into CEVA Content Enabled Vertical Applications Recent EDMS innovations have been able to leverage Correspondence Tracking technology, and to couple it with document enabling technologies, in order to: Capture incoming correspondence Manage correspondence transfers Publish outgoing correspondence Track Correspondence and generate reports Objective: Automate and track documents lifecycle

15 Correlation between ECM and e-government ECM s Latest Innovations and Trends EVER Group s Commitment to the Middle East

16 International Presence

17 Commitment to the Middle-East Close cooperation with certified distributors and customers Top management permanent presence Local Level 1 support through certified distributor Dedicated Level 2 support team in Beirut Dedicated Middle-East entity in France Technological commitment to the Arabic language Dedicated R&D team for the extended Arabic language support Close cooperation with local universities for the permanent progress of EverSuite Fully Arabic enabled solution, content and container Arabic enabled indexing and search engine Future cooperation with local competences for the integration of thesaurus and stemming based search and indexing in Arabic

18 EVER Competitive Positioning Forrester Group/ CXP positions EVER as one of the top five worldwide ECM editors, and the leading European editor in integrated ECM solutions EVER is the first French vendor to be included in the Gartner ECM Magic Quadrant. The Gartner 2006 ECM Magic Quadrant describes EverSuite as a full featured Enterprise Content Management suite, comprising Content, Document, Portal, Records and Workflow Management solutions build around a service bus and fully compliant with the SOA Architecture

19 Thank you Thank you for your time 5 th e-document Forum -Riyadh, 2008