This Apprenticeship framework consists of the following elements-

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1 Fact Sheet- Intermediate Apprenticeship in Business Administration This Apprenticeship framework consists of the following elements- Level 2 NVQ Certificate in Business and Administration (Competence) Level 2 Certificate in Business and Administration (Knowledge) Level 1 Functional Skills Maths* Level 1 Functional Skills English* Level 1 Functional Skills ICT* Employment Rights and Responsibilities Personal Learning & Thinking Skills *Functional Skills elements can sometimes be accredited through recognised prior learning such as a Grade C GCSE awarded within the previous 5 years. Additionally Level 2 Functional Skills can be offered. What is the purpose of these qualifications? These qualifications are designed for learners employed in administrative roles, for example administrative assistants or team administrators, who need to develop or consolidate their skills. Learners are required to take mandatory units which cover aspects of working and communicating in a business environment. Learners then have a choice of option units covering different functional areas such as work responsibilities, document production, events and meetings, communications or customer service. There is a wide range of option units allowing learners to choose units to meet the needs of their own work role. What are the benefits of this qualification to the learner and employer? These qualifications are work-based qualifications, which allows learners to develop knowledge, understanding and skills essential for working in a business and administration environment, such as communication skills, working with others and managing and improving own performance.

2 What are the potential job roles for those working towards this qualification? Administrative assistant/administrator Civil Service administrative assistant/officer Payroll clerk/supervisor/manager School administrative assistant Secretary What progression opportunities are available to learners who achieve these qualifications? These qualifications will allow learners to progress within employment to administrative positions such as team administrators, and roles in specific areas such as arranging meetings and customer service. Learners can progress to the Level 3 Apprenticeship in Business and Administration. Delivery Training and Assessment is tailored to both the learner and employer needs. We will utilise a number of methods according to the preferred learning style indicated through the initial assessment. These can be 1 to 1 up skilling either by trainer or employer, the use of workbooks, audio and online support tools. The Business and Administration Apprenticeship is delivered within the workplace over a minimum of 12 months. On the next pages are the units that can be chosen to create the NVQ (competence) element of the Apprenticeship. We will discuss these with both the employer and learner to ensure that the qualification reflects the requirements of the role and the needs of the learner. Once chosen we will then look at the units for the knowledge element often reflecting the competence choices.

3 Rules of Combination To achieve an Edexcel Level 2 NVQ Certificate in Business and Administration (QCF), you must complete a minimum of 21 credits, of which at least 14 credits must be selected from level 2 units: 9 credits must be completed from GROUP A MANDATORY UNITS; and, a minimum of 7 credits from GROUP B OPTIONAL UNITS a maximum of 5 credits from GROUP C OPTIONAL UNITS. Level 2 F/601/ L/601/2469 Group A: Mandatory s (9 credits) 1: Manage own Performance in a Business 2: Improve own Performance in a Business F/601/2470 3: Work in a Business D/601/2475 4: Communicate in a Business 3 18 Group B: Optional s (Minimum of 7 credits) B1: Work Responsibilities 2 L/601/2472 5: Solve Business Problems Y/601/2474 6: Work with Other People in a Business B2: Project Management J/601/2549 7: Contribute to Running a Project T/601/2482 B3: Document Production 8: Produce Documents in a Business * A/601/2483 9: Prepare Text from Notes* F/601/ : Prepare Text from Notes using Touch Typing (40 wpm)* J/601/ : Prepare Text from Shorthand (60 wpm)* L/601/ : Prepare Text from Recorded Audio Instruction (40 wpm)* 4 35

4 Level 3 M/601/ T/601/ : Design and Produce Documents in a Business * 14: Prepare Text from Notes Using Touch Typing (60 wpm)* A/601/ : Prepare Text from Shorthand (80 wpm)* F/601/ : Prepare Text from Recorded Audio Instruction (60 wpm)* B4: Events and Meetings L/601/ : Support the Organisation of An Event* D/601/ : Support the Co-Ordination of An Event* Y/601/ : Support the Organisation of Business Travel Or Accommodation T/601/ : Support the Organisation of Meetings* R/601/ : Plan and Organise an Event* Y/601/ : Co-Ordinate an Event* D/601/ : Plan and Organise Meetings* 5 25 B5: Communications 1 K/601/ : Make and Receive Telephone Calls H/601/ : Use Electronic Message Systems K/601/ : Use Diary Systems M/601/ : Take Minutes M/601/ : Develop a Presentation T/601/ : Deliver a Presentation 3 15 B6: Customer Service 2 T/601/ : Handle Mail K/601/ : Provide Reception Services* Y/601/ : Meet and Welcome Visitors* A/601/ F/601/ : Deliver, Monitor and Evaluate Customer Service to Internal Customers 34: Deliver, Monitor and Evaluate Customer Service to External Customers

5 Level B7: Manage Information and Data 2 R/601/ : Organise and Report Data Y/601/ : Research Information R/601/ : Store and Retrieve Information Y/601/ : Archive Information J/601/ : Support the Management and Development of an Information System 3 L/601/ : Support the Design and Development of an Information System R/601/ : Monitor Information Systems Y/601/ : Analyse and Report Data 6 30 B8: Business Resources 2 H/601/ : Use Office Equipment M/601/ : Maintain and Issue Stationery Stock Items D/601/ : Order Products and Services J/601/ : Agree a Budget F/601/ A/601/2547 B9: Innovation and Change 47: Respond to Change in a Business 48: Contribute to Innovation in a Business B10: Specialised Business Support Services Human Resources 2 T/601/ : Administer Human Resources Records A/601/ : Administer the Recruitment and Selection Process B11: Specialised Business Support Services Parking J/601/ : Administer Parking Dispensations 4 14 Group C: Optional s (Maximum of 5 credits) C1: Health, Safety and Security of People Premise and Property 1 T/601/ : Use Occupational and Safety Guidelines when Using Keyboards 2 20

6 Level C2: IT 1 A/502/ : Bespoke Software* F/502/ : Data Management Software* H/502/ : Database Software* T/502/ : Improving Productivity Using IT* R/502/ : IT Security for Users* K/502/ : Presentation Software* Y/502/ : Set Up an IT System* A/502/ : Spreadsheet Software* A/502/ : Using Collaborative Technologies* L/502/ : Website Software* L/502/ : Word Processing Software* F/502/ : Bespoke Software* J/502/ : Data Management Software* M/502/ : Database Software* J/502/ : Improving Productivity Using IT* Y/502/ : IT Security For Users* M/502/ : Presentation Software* L/502/ : Set up an IT System* F/502/ : Spreadsheet Software* F/502/ : Using Collaborative Technologies* R/502/ : Website Software* R/502/ : Word Processing Software* 4 30