OWA vs. MDM. Once important area to consider is the impact on security and compliance policies by users bringing their own devices (BYOD) to work.

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1 OWA vs. MDM Introduction SmartPhones and tablet devices are becoming a common fixture in the corporate environment. As feature phones are replaced with new devices such as iphone s, ipad s, and Android devices, organizations need to understand the risks and opportunities presented these devices and how to effectively secure and manage these devices. Once important area to consider is the impact on security and compliance policies by users bringing their own devices (BYOD) to work. BYOD presents a number of opportunities and risks particularly when users leverage existing enterprise capabilities such as OWA with ActiveSync. OWA or Outlook Web Access is typically deployed as means for remote or out of office workers to get access to their while away from the their corporate provided computing device. The benefits of accessing from a kiosk while travelling or on a home PC are obvious, however what is not so obvious is the risks associated with users downloading OWA clients onto smart devices and tablets to gain access to company information. Although the process is simple and relatively cheap, the potential risks are significant. This paper considers the risks OWA for smart devices presents and the benefits of using an industry leading mobile device management platform. What are Outlook Web Access applications for Mobile? Outlook Web Access applications for mobile devices open an easy to access door to enterprise mail data, providing end-users access to their , calendars and contacts. Outlook Web Access applications are often mistaken for containerized solutions however; the majority of Outlook Web Access applications are just standard mail applications. Outlook Web Access application security features Most Outlook Web Access applications can be configured to use a password to access mail, however this is commonly set on the device itself and the end-user can disable the password requirement as there is no management server to enforce policy requirements. Outlook Web Access applications for mobile devices do not offer the same management features as an MDM solution. Outlook Web Access application risks Due to the design of utilizing Outlook Web Access/ActiveSync paths to obtain user PIM data and lack of back-end gateway solutions, the enterprise is forced to open their Outlook Web Access and ActiveSync services to the outside world this then opens the risk of control, end users can then configure any device they want without being approved by the IT team.

2 Compromising Outlook Web Access applications Because of the nature of Outlook Web Access applications for mobile devices, it is easy for an intruder to act as a man in the middle between the Exchange ActiveSync server and the mobile devices as there is no secure ActiveSync gateway solution in the middle performing connection and certificate validation checks. An intruder can intercept and poison a connection, obtain mail server credentials, read mail in clear text and gain access to the users mailbox via Outlook Web Access from their own PC. It is much harder to compromise OWA on a PC. Compromised connections, such as a resigned certificate, result in the user being prompted to take an action i.e. accept/decline the connection. There are also additional security options that can be deployed for OWA via PC such as token access, VPN etc. As a best practice, OWA for PC should be deployed using a VPN or RSA architecture. Outlook Web Access application architecture The Outlook Web Access application architecture is a simple direct connection to the mail server over the internet this requires the mail servers ActiveSync and Outlook Web Access services open to the outside world. What is an MDM? An MDM provides the ability to manage large-scale deployments of mobile devices within the enterprise. An MDM provides the following features: Specify device ownership Simplify device staging Provide a Terms of Use or EULA Restrict behaviors An MDM can secure mobile deployments by: Enforcing the requirement for Passcodes Enable device encryption and external storage encryption Enforce device restrictions Provide compliance rules

3 Perform connection and certificate validation checks between the mail server and mobile devices An MDM can configure settings on the device based on: Profiles Geo-fencing Time-based profiles Certificates Accounts Applications Monitor Privacy Location tracking Alerts Rules engine Reporting MDM solutions minimize mobile connection risks with gateway solutions that eliminate Packet sniffing Certificate re-signing Gateway solutions Secure MDM solution architecture A secure MDM solution is put together with 3 main components in mind 1. Directory Services integration component a. Integrates with Active Directory Users and Computers (ADUC) and Active Directory Certificate Services (ADCS) to provide better authentication integration with the corporate directory structure 2. Gateway solution a. Polices the connections to the mail server by checking that devices are compliant based on the rules specified on the MDM server 3. MDM Server a. Enforce certain behaviors, provide visibility and ability to report on users, devices, telecom expense management and provide enterprise application catalogs.

4 Advanced Policy Management MDM platforms offer features that extend past just the security of the device. Currently, ActiveSync offers no way of pushing or automatically configuring device specific settings such as Wi-Fi, VPN and even ActiveSync settings. With ActiveSync alone, the configuration of these (and more) settings is completely manual which means human error is more likely to occur and over time inconsistent approaches to provisioning and configuration can cause issues which are difficult to troubleshoot. Exchange also applies policies on a per-mailbox basis which means two different devices will get the same policy regardless of the device type (e.g. Apple iphone and Android Tablet). MDM offers granular control of policies that can be applied depending on device type, version, operating system and more. This gives administrators the flexibility to offer different levels of security and settings depending on the types of devices connecting in to the MDM platform. Advanced Compliance Engine As well as advanced policy management, most MDM platforms include a compliance engine capable of performing actions depending on events or scenarios. This means that minimal interaction is required from

5 administrators when the compliance rules are broken because automated routines can execute when the engine detects an event. For example, an organization implements a policy to disallow Dropbox app. If a user installs Dropbox, you may wish to notify the user via to remove the app as well as notify I.T. that the user has installed the Dropbox app. If the user chooses to ignore the notice, further action can be taken to enterprise wipe the device (an enterprise wipe only removes corporate data) and then notify the helpdesk (via /sms) that they should expect a call from the user because the enterprise wipe was actioned. Although ActiveSync offers whitelist/blacklisting capabilities, only Windows mobile devices have implemented them and even then advance compliance actions such as the ones described above are not possible with ActiveSync. Certificate Based Authentication (SCEP) It is becoming increasingly popular to authenticate users and their devices using certificates instead of the traditional username/password combination. Certificate based authentication makes authenticating mobile devices easier by not requiring them to re-enter their network password each time it is changed. MDM platforms offer simple integration into an organizations PKI infrastructure by acting as a SCEP proxy. This automates the request on behalf of the device/user for a certificate, packaging it and securely sending it down to the device. With ActiveSync this is possible but it is a manual process, which needs to be performed on each individual device. MDM is Kept Up to Date Many of the leading MDM vendor s sole business are to offer MDM solutions and for this reason, MDM platforms are kept up to date and in line with the latest device platform releases for their customers. New features introduced to device platforms are quickly integrated into the MDM platform, again to ensure ease of administration. An example, on the ios platform, icloud poses a potential security risk to enterprises, as device data is sync d to Apple s cloud platform, which is hosted offshore. Being hosted offshore means Australian legislation does not apply to that data. Similarly, the Siri app on iphone 4s devices, processes voice commands remotely on Apple servers, which are also hosted offshore. ActiveSync has no way of blocking or stopping the use of the Siri or icloud services. As new capabilities appear, new threats are designed. Without MDM to manage new features and by extension threats, the organization can be left exposed. Reporting and Asset Tracking MDM platforms offer a rich toolset for reporting and asset tracking. ActiveSync has no reporting capability and the information ActiveSync keeps is difficult to access meaningfully. MDM s come with a multitude of canned reports some of which can report on device types, device versions, installed apps and much more. Tracking the number of devices or finding a particular device is a manual process using ActiveSync which involves checking each user s mailbox and the devices associated with that mailbox. MDM s offer extensive search

6 capabilities allowing administrators to search on specific device characteristics such as IMEI number, serial number, operating system, etc. Full Device Wipe vs. Enterprise Wipe ActiveSync currently only offers the option to send full device wipe commands, which if supported will wipe all user data from the device basically resetting the phone to factory defaults. This is obviously the most secure action when a device is lost or stolen but this is not necessary for all scenarios. Partial or Enterprise Wipe is particularly important for BYOD fleets where users have their own personal content such as media, video s, photos and applications. A full wipe will delete all content resulting in potential legal dispute and disgruntled employees. An enterprise wipe will remove the corporate content but still maintain personal data. All managed settings will be removed including mailboxes and their content, from the device. Why is MDM better than ipcu? Although many of the configuration settings that MDM platform settings offer are similarly available in Apple s iphone Configuration Utility, however it can become difficult to manage these settings with fleets over 30 devices. The iphone configuration utility is unable to: Offer automatic update of configuration settings when they are changed Track whether devices are actually using the ipcu profiles pushed down by I.T. administrators. MDM on the other hand offers the ability to track the profiles applied to every device in the fleet as well as make changes on the fly to configuration settings. A simple example, when the WPA2 Wi-Fi password for the office is changed, you can simply update the password once on the MDM platform, push the new password out to the entire fleet while still keeping it secure/unknown to end users. What is the best MDM for me? Different MDM options abound and selecting the correct platform will come down to understanding your business requirements. Different MDM s focus more on one aspect or other of mobile device management however all MDM s provide a consistent level of security and policy support. To understand what MDM is best suited to your situation and what levels of support they offer please contact MSC Mobility. Conclusion While OWA is easy to configure for a smart device, OWA and Active Synch alone do not provide comprehensive management and security capabilities that are available with Mobile Device Management (MDM) platforms. As with all security

7 and compliance considerations it is important to understand the types of data being stored or traversing networks and the use cases associated with that data. Research statistics show that mobile users are significantly more likely to bypass security and compliance features than corporate laptop users. Sixty five percent of mobile users by pass security features and controls a research report conducted earlier this year has found. Users inclination to bypass security and the ease with which they can access company assets via OWA/ActiveSync is a serious concern for enterprises.

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