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1 Candidate Number: Candidate Job Sought: IT Manager Salary: 60,000-70,000 basic salary per annum, plus benefits Availability: Interview: 3 Days Start: 4 Weeks Notice Key Skills: Cloud Technologies o Configuration, Implementation, Support, Administration: Office365, Azure, Hyper-V, IaaS, SaaS, EMC, VDi, DaaS Microsoft Technologies o Microsoft Windows servers 2000/2k3/2k8/2K12/SBS: Design, Configuration, Implementation, Support, Administration o Windows Server components: Active Directory, DHCP, DNS, IIS, Group policy Management, clustering, NLB, RAID, NIC Teaming. o Windows XP/7/8 and 10: Configuration, Implementation, Support Exchange 5.5/2000/2003/2010/ o Transformation, Design, configuration, implementation and support, Database Technologies o MSSQL 2000/2005: Configuration, Implementation, Support IT Security o Support and implementation: ISA, Cisco, checkpoint, RSA, Websense, Windows RAS, WatchGuard, Symantec AV, WSUS, Hardware o Configuration, implementation and support of a range of vendors such as Dell, HP and IBM. Web design tools o HTML5, PHP, CGI, Wordpress, CRE-LOADED, Os-commerce, Adobe CC Business Intelligence o IBM Cognos BI: Architecture design, administration, migration, upgrade, implementation and support. Presented By: Hugh Tinker H.Tinker@ninesharp.co.uk Terms of Business: The forwarding of this CV is strictly subject to our terms and conditions of business as attached and/or displayed on the ninesharp website/client portal.

2 Candidate Expertise Transformational, results oriented Business and Information Technology leader with progressive experience in a variety of disciplines of IT Management and Support, with the last 16 years focused on IT infrastructure transformation, implementation and Program Management. I have a proven ability to drive transformation and bridge the technical and business communities to optimise processes and deliver value from IT investments. Experienced in team leadership, business transformation, and financial management. With a strong passion for the IT and commitment to the development of solutions to complex business issues to enable successful organisations. Executive Leadership Competencies " Program and Portfolio Management " Budgeting and Cost Controls " Business Relationship Management " Business and IT Strategy and Execution " Process Transformation & Cultural Change " Business Case Development " International Team Building & Leadership " Merger & Acquisition Integration/Divestiture Career History June 2014 Present IT Manager/IT Transformation Lead I joined as IT manager managing a team of 6 support BAU. The company at the time was making a loss and had an IT spend in excess of 2.9m as part of the company transformation we had to streamline the IT functions and reduce costs. In total there was a 92% reduction in year on year IT spend whilst providing end users with stable modern scalable platform. Some of the key achievements included: Transfer out from a legacy data centre to fully cloud hosted environment with some On Site infrastructure. Implementation of a WatchGuard Firewall Solution. Migration of over 400 users from on-site exchange to Office 365 within 7 days (over half the users where remote users or field based). Migration from Windows XP to Windows 8.1 and currently half way through a Windows 10 rollout. Migration of On-Site PABX Cisco UCCX Call Centre to a fully Cloud Hosted Gamma/Horizon Telephony platform. This included the move to soft phones, wall boards and managers real time displays. Setup and design in house Service Desk with agreed SLA s, policies and procedures, along with the introduction of the Manage Engine ServiceDesk solution for issues and resolution tracking and a solution database. Establish and negotiate new relationships with key suppliers including O2, Dell, Microsoft etc. The need to transform and save costs was against a backdrop that: End users should not see a notable decrease in service. The business was a 24/7 operation and therefore down time for migration was to be avoided (in fact the migration of all users was completed in 24 hours). The time from design to implementation was 3 months.

3 February 2013 April 2014 IT Infrastructure Consultant Reporting directly to the Head of IT for Financial Services. I worked within a team supporting internal and external IT systems. Within this role I was the lead BI consultation for the financial services team, supporting a number of high profile clients; these clients included. I worked closely with these clients to build a successful customer relationship. Providing a full life cycle consultancy for all aspects of the client s IT infrastructure. Some of the key achievements and responsibilities included: Design, implementation, upgrade and configuration of client BI solutions:. Review daily event logs to ensure the IT infrastructure performed in line with business requirement. Troubleshoot and support the IT & BI infrastructure both client and internally. Conduct research and make recommendations based on this research for improvements for both internal and client environments. Provide ongoing development for a number of Microsoft products: Windows Server 2003, 2008, 2012 and their components; Active Directory, DNS, DHCP, WSUS, IIS, GPO and Hyper-V. Windows XP, 7, Exchange, SQL Support of the all client and server application such as BI and IBM Cognos Planning. Troubleshoot BI tools, systems, and software and performance-tune these applications as necessary Documenting all changes to the environment and the associated architecture. Documenting of all issues and their fixes. December 2011 February 2013 BI/IS Infrastructure Administrator Working within the Systems and Enterprise Data warehouse team, It was my daily task to carry out the installation, administration and support of TNT's BI Infrastructure, consisting of a mixture of psychical and virtual infrastructure, Hardware such as HP blade servers and Vsphere VM with fibre SAN storage. These servers ranged from Windows 2003 to 2008 and Linux operating systems with varied configuration such as clustering, mirroring and load balancing. I was also required to make sure that these servers are installed, configured and tuned to offer maximum performance which is a key part of my role. Plan and document the implementation of windows 2008 x64 servers in the production environment. Support, troubleshoot and resolve any issues with the Windows 2003 to 2008 and Linux operating Lead the transformation, implementation and program Management in migration from IBM Cognos Planning 8.4 to across the Live, Test and Production environment. Plan, Migration from IBM Cognos BI 8.4 to Project lead for the implementation of IBM Cognos Mobile environment. Review daily BI event logs to ensure the environment performed in line with business requirement Troubleshoot BI tools, systems, and software and performance-tune these applications as necessary Documenting all changes to the environment and the associated architecture. Documenting of all issues and their fixes. March 2008 December 2011 Business Infrastructure Support Analyst Working within the 3 rd line/project implementation analyst for infrastructure team supporting the full life cycle of the enterprise IT infrastructure from its the architectural and concept design, proposal through to its project management and implementation. To lease with stakeholders throughout project life cycles, to meet project objectives and ensure that system Integration and communication between third party applications performed in line with the business requirements. Key achievements and responsibilities within my role: Consolidated multiple Windows domains in one enterprise domain. Lead in the migration of the leisure side of the business which was sold. Lead in the planned and implementation the new CRM solution and its environment.

4 Support of 2x data centre across the U.K with around consisting of around 200 Dell server. Upgrade of Microsoft exchange environment, exchange 5.5 to Implementation and management of domain group polices. Global project managed and Implementation of Websense Security. Designed, planned and implementation of McAfee epolicy Orchestrator. Designed, planned and implementation a new RSA environment. Plan and deployment of windows 7 rollout, enterprise wide. Implementation of auditing and performance monitor of the Business Intelligences systems. Project managed and carried out the upgrade of the Cognos BI system from 7.4 to 8.2, 8.2 to 8.4 and then 8.4 to Nov 2006 March 2008 IT Technical Manager/Head of IT Employed as the IT Manager and later becoming Head of IT in 2007, Responsible for BAU support with a team of 5. my role was to attend management team meeting relaying to stakeholders statues update of ongoing IT projects, to provide visibility to the business of the day to day requirements for the businesses IT infrastructure, to provide ongoing IT business plan for the growth of the IT infrastructure. Outlining the overall budgetary requirements for the IT infrastructure growth to meet the business needs, to provide recommendation to all department heads on their IT requirements in line with the overall business plan and to develop and implemented companywide IT strategy, IT SLA s, IT policies and procedures. Key achievements within in this role: Ensure that the IT department met the requirements for LEXCEL accreditation. Creation of departmental documentation i.e policy, procedure and SLA. Consolidated multiple Windows domains in one enterprise domain. Project managed and implementation of corporate with Microsoft Exchange Project managed and consolidation of all company Mobile communications. Project managed and consolidation of all telecommunications. Feb 2006 Sep 2006 Genesis Group LLP Senior Infrastructure Consultant Working as a Senior Infrastructure Consultant for the Genesis Group LLP, I was the lead consultant in the project management, implementation and ongoing support for Microsoft based sites using a range of Microsoft technology. Jun 03 to Jan 06 Omnibus Systems Ltd Network Administrator Reporting to the IT Manager as Network administrator, I maintained the upkeep of the Omnibus IT infrastructure, supporting a ranged of Dell hardware both server and desktop, cisco network switches, CAT5e cabling to the support Microsoft back office environment. I was the lead analyst in the migration and upgrade of the back office environment for Windows NT4 to 2003, The Exchange 5.5 environment to Exchange 2003 and the rollout of windows XP across the estate. Aug 02 to Jun 03 VINCI Park UK Senior Support Analyst In this role as a Support Analyst, my responsibilities were to support and maintain the IT infrastructure. This consisted of a range of windows NT4/2000 servers running active directory, exchange 5.5, backup exec and bespoke application. Within my time at Vinci I was the lead on multiple projects from the upgrade of the 5 client sites from Windows NT domain to Windows 2000 domains to the implementation of a new internal windows 2000 domain and the migration exchange 5.5 to exchange 2000 for enterprise users.

5 Sept 00 July 02 Actinic PLC E-commerce Software Support (Team leader) Working on first line help desk support for a wide-ranging customer base using Actinic Catalog E-commerce software on the internet. My team s duties involved dealing with support calls pertaining to the Actinic Catalog software, giving after sales support to resellers and responding to support questions. These queries ranged from HTML, PHP, XML modification right through to general installation to configuration settings of Actinic catalog. Qualifications & Experience Studying currently: BSc Information Technology & Mathematics GCSE s (A to C): English, Maths, Biology, Chemistry, Physics, History, Religious Studies, Information Technology, Art IBM Cognos 8.4 Administration (BG245GB), IBM Cognos 10.1 Report Studio: Author Professional Reports Fundamentals (B5158GB) Microsoft Certified Professional since 2006 Experience working within the SME market, legal sector at management level and leisure industry.

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