LEADERSHIP AND EXECUTIVE SKILLS DEVELOPMENT. ADRg Ambassadors LLP 180 Fleet Street, London EC4A 2HG

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1 LEADERSHIP AND EXECUTIVE SKILLS DEVELOPMENT ADRg Ambassadors LLP 180 Fleet Street, London EC4A 2HG

2 ADRg Ambassadors is a unique partnership of former Ambassadors (ten British founding partners with a growing network of international associates) offering businesses their operational insight and senior personal experience. In our two years of operation we have developed a successful training programme, drawing on partners training and coaching experience in the public sector which we now bring to the private sector. Based on the principles of corporate diplomacy our courses and workshops demonstrate how the best diplomatic techniques can be applied in different international corporate contexts, and develop skills for communicating and negotiating with people from different nationalities, backgrounds, identities and interests. We bring to training and coaching an unrivalled combination of international negotiating wisdom, cultural sensitivity and senior personal experience. All programmes are tailored to the particular professional challenges faced by participants. For particular projects we draw on our network of other accomplished training professionals to deliver bespoke programmes for clients.

3 We offer group training and individual coaching in the following areas: Negotiation The world of senior diplomacy offers many practical real-life examples of how to negotiate well and how to fail spectacularly. Focusing on the mechanics and psychology of negotiation, we draw on real life experiences to cast a new light on negotiation theory and help refine skills in subtle persuasion and influence. Relevant for anyone involved in negotiations in an international business setting, whether formally or informally. Mediation Skills and Problem-Solving These courses are an essential tool for anyone dealing with sensitive issues or solving problems internally or with third parties. From introductory courses focusing on developing basic mediation skills to help course participants in their day to day handling of sensitive issues, through to advanced courses looking at the significant people-handling skills needed to conduct informal short mediations to help settle significant disagreements and to cope confidently in difficult situations. In partnership with ADR Group we also offer full mediation accreditation (5 day course) for those wanting to undertake a sustained conflict resolution role within the organisation and/or in operational situations. Crisis Management Our Ambassadors draw on first-hand experience in senior leadership roles where they have handled crises in many different countries. They have acquired sophisticated techniques for preparing effectively and demonstrating leadership during a crisis. Our intensive workshops which simulate real-life crises (within the safety of a classroom) can address best practice in: preparing for things that can go wrong expected and unexpected crises; building a support network; internal and external communications; defining strategy and making decisions against a confused and hectic backdrop; and withstanding external pressures. Communication By developing subtle diplomatic skills participants learn how to improve interpersonal communication, build and manage relationships, have more influence in meetings, bridge differences and develop techniques for motivating colleagues.

4 Public Speaking Applying diplomatic methodology to public speaking/advocacy and using practical techniques for frank self-observation, we help public facing representatives of a business to speak more confidently, get across key messages, know their audience, show leadership and speak with impact. Written Presentation This can cover high level drafting, report writing, speech writing and writing for top people (briefs and speaking notes, records of meetings, press releases). Speechwriting and Speechmaking We draw on senior political speechwriting experience to refine skills for the development, drafting and delivery of a high quality speech. Reputation Management and Media Skills Extensive experience dealing with media on serious international issues has provided unique insights on how to manage journalists, achieve the right type of media coverage and avoid mistakes. One-on-One Executive Coaching ADRg Ambassadors broad experience on a wide range of international issues makes us particularly well suited to coaching senior personnel in the private sector. We understand today s imperatives: doing more with less; stress management; perpetual change and development; and the need for top quality vision and leadership.

5 In the past 3 years we have delivered bespoke training programmes and coaching for: Comprehensive Nuclear Test-Ban Treaty Organization (CTBTO) European Commission DG RELEX International Atomic Energy Agency (IAEA) International Labour Organization (ILO) International Telecommunications Union (ITU) Liechtenstein Ministry of Foreign Affairs Malta Ministry of Foreign Affairs Netherlands Ministry of Foreign Affairs Organisation for the Prohibition of Chemical Weapons (OPCW) Poland Ministry of Foreign Affairs Swiss private bank United Nations Industrial Development Organization (UNIDO) In addition our Ambassadors frequently deliver lectures and interactive learning workshops in diplomatic academies, universities, training institutions and through private training providers around the world. We are registered United Nations Vendors and provide training to a range of UN agencies.

6 Testimonials worked with us on negotiation skills training for some of our clients in the Middle East able to work seamlessly with both private and public sector participants, ensuring that people were fully engaged from beginning to end. CEO, International School of Communication, June 2012 The course was very successful and made a significant addition to IAEA inspectors knowledge and experience. The course was particularly noteworthy because it was able to engage senior inspectors and stimulate their interest. Acting Director, Department of Safeguards, International Atomic Energy Agency, April 2012 One of the best courses I have received Course participant from the Organisation for the Prevention of Chemical Weapons, February 2012 The workshop has had such a positive impact; people are still talking about it Head of Administrative Services, International Telecommunication Union May 2011

7 CORE TEAM Charles Crawford, Head of ADRg Ambassadors Training British Ambassador to Poland ( ); Serbia and Montenegro ( ); and Bosnia and Herzegovina ( ) A qualified barrister, Charles Crawford joined the UK Diplomatic Service in He served in the Socialist Federal Republic of Yugoslavia and as FCO speech-writer to Foreign Secretary Sir Geoffrey Howe. After working in South Africa as apartheid ended and in Moscow on the transition from communism, he was British Ambassador in Sarajevo after the Dayton Accords; in Belgrade after the fall of Slobodan Milosevic; and in Warsaw when Poland joined the European Union. He left the FCO in 2007 to start a new career as trainer, writer/speechwriter and mediator. He has delivered training programmes to many international organisations, businesses, governments and through universities. His writings on diplomatic/policy themes have appeared in the Independent, Guardian, Radio Free Europe, National Review Online and DIPLOMAT. He is on the Daily Telegraph blogging team. His own blog was ranked in the Top 30 Libertarian Blogs at the Total Politics Blog Awards 2011.

8 John Buck FCO Director for Iraq ; British Ambassador to Portugal ; Group Director Government and Public Affairs, BG Group Following an early career as a probation officer and social worker, John spent more than 25 years with the British Diplomatic Service before joining BG Group as Group Director, Government and Public Affairs. He now draws on his senior experience in government and business, and his training as a professional mediator, to help companies in their negotiations with governments, mediate international commercial disputes, and train executives in businesses and international organisations including the United Nations Development Organization (UNIDO) and the International Telecommunications Union (ITU). He has extensive experience in crisis management and leadership including contingency planning in Cyprus in , when tensions were mounting following the Cypriot Government's decision to install a new missile system; directing Foreign Office policy on Iraq following the 2003 military intervention; and, as Ambassador to Portugal, managing a consular case with unprecedented global media coverage. John has particular expertise in crisis communications, having coordinated the British Government's engagement with the press during the Iraq war of 2003 and having then been seconded the Coalition Provisional Authority in Baghdad to establish a coordinated media operation.

9 Rachel Aron British Ambassador to Belgium Rachel Aron spent over 25 years as a senior British diplomat with experience of top level policy-making and corporate leadership in Whitehall and abroad, including as British Ambassdor to Belgium. She is a highly qualified and experienced Executive Coach accredited to Ashridge Business School and works with ADRg Ambassadors on coaching assignments for senior executives in the private sector. She first trained as a coach with the Foreign and Commonwealth Office as part of its internal coaching programme. She continues to coach senior members of the FCO on developing skills and competences, improving performance, resolving problems and maximising potential. Her coaching is a practical goals-focussed form of personal one-on-one learning for busy executives.

10 Stewart Eldon UK Deputy Permanent Representative to the United Nations ( ), UK Ambassador to Ireland ( ) and UK Permanent Representative to NATO ( ) Stewart Eldon is a former senior diplomat with experience at the United Nations, EU and NATO and in Ireland. He has also been involved in bilateral work in the Balkans and South Caucasus. He handled staff and hostage families during the Gulf War; managed the UK Mission in New York in the aftermath of 9/11; and helped bring together victims of the Northern Ireland Troubles. He focused on Security Policy and Crisis Management as Deputy Crisis Manager for the Gulf War, for which he was awarded an OBE. He is Civil Adviser to the Higher Command & Staff Course at the UK Defence Academy for officers judged capable of reaching the most senior ranks of the British Armed Forces. He also advises the NGO Transparency International on counter-corruption in the defence and security sectors and is researching the linkages between conflict and corruption. Sir Stewart is a key member of ADRg Ambassadors Training and Coaching Programme, using his experience in bilateral and multilateral negotiation to provide training in negotiation and crisis management.

11 Contact: Anika Morshead Business Development Manager ADRg Ambassadors LLP +44 (0)