About Telefónica Group
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1 0 About Telefónica Group
2 0 About Telefónica Group About Telefónica Group introduction Telefónica is one of the world s leading integrated operators in the telecommunications sector, providing communication, information and entertainment solutions, with presence in Europe, Africa and Latin America. The group operates in 25 countries. As of December 200, Telefónica s total number of customers was 288 millions. Telefónica s growth strategy is focused on the markets in which it has a strong foothold: Spain, Europe and Latin America. The Group stands in fourth position in the Telco sector worldwide in terms of market capitalisation, in first among European integrated operators and in third position in the Eurostoxx 50 rankings, composed of Europe s blue chip companies (March 200). Telefónica is a 00% private company with more than.5 million direct shareholders. Its stock trades on the continuous market on the Spanish Stock Exchanges and on those in London, Tokyo, New York, Lima, Buenos Aires and São Paulo. Telefónica has one of the most international profiles in the sector with close to 70% of its business outside its home market and a reference point in the Spanish and Portuguese speaking market. In Latin America, Telefónica served more than 83 million customers as of the end of 200, thus becoming the leading operator in Brazil, Argentina, Chile and Peru. The group also has substantial operations in Colombia, Ecuador, El Salvador, Guatemala, Mexico, Nicaragua, Panama, Puerto Rico, Uruguay and Venezuela. In Europe, the group owns operating companies in Spain, the United Kingdom, Ireland, Germany, Czech Republic and Slovakia, providing services to 04 million customers as of the end of 200. Telefónica in figures million accesses (03.9 million Europe; 83.7 million Latin America) (December 200) Presence in 26 countries of the world (6 in Europe ; 4 in Latin America 2 ; The group is active in three other countries through its strategic alliances 3 ) 270,000 employees (30% in Europe; 69% in Latin America; % in other countries) (December 200) Revenues: 60,737 mil. euro (200) OIBDA: 25,777 mil. euro (200) Net profit: 0,67 mil. euro (200) Including Morocco, 2 Including the USA and Puerto Rico, 3 China, Italy, Portugal 7
3 The world s largest integrated telecommunications operator measured by number of accessed The largest integrated operator in Europe measured by market capitalisation First on the Dow Jones Sustainability Index Among the world s 50 largest companies measured by market capitalisation Among the world s 75 largest companies measured by revenues (Fortune Global 500) Telefónica leader in the telecommunications market in Latin America Colombia Argentina 22.3 mil. Brazil 76.0 mil. Fixed line market 2. Mobile market. Central America 6.9 mil. Mobile market mil. Fixed line market 2. Chile.9 mil. Mobile market. Ecuador 4.3 mil. Mexico 20.2 mil. Peru 7.0 mil. Mobile market. Uruguay.7 mil. Venezuela 0.6 mil. Total number of accesses 83.7 mil. * Data from December 200 Note: Central America includes Guatemala, Panama, El Salvador, Nicaragua and Costa Rica. The number of accesses includes narrowband service provided by Terra Brasil and Terra Colombia and broadband service provided byterra Brasil, Telefónica de Argentina, Terra Guatemala and Terra México. 8
4 Telefónica a strong player on the European market * Data from December 200 Germany Spain 47.4 mil. Mobile market. United Kingdom 22.9 mil. 23. mil. Fixed line market 4. Mobile market 4. Ireland.7 mil. Czech Republic 7.7 mil. Slovakia 0.9 mil. Mobile market 3. Total number of accesses 03.9 mil. Corporate Centre The Corporate Centre is responsible for the global and organisational strategy, corporate policies, management of joint activities and coordination of business unit operations. In 2008, the Corporate Centre reinforced its relationships with the organisation units by way of a reorganisation project, which gave rise to two organisation units dedicated to innovation and transformation, respectively; the units were established to give a stronger impetus to the drive for revenues and performance. 9
5 Telefónica España Telefónica was founded in 924 in Spain, however (since 2008), the home country is no longer the main market of the company. The company s main operations are in Latin America. Telefónica España is well appointed in all main market segments; it provides fixed telephony services (including pay TV), mobile and data services, broadband internet access, and has via its subsidiary Meditel investments in Morocco. Telefónica Latinoamérica Telefónica Latinoamérica has operations in 3 countries of Latin America Argentina, Brazil, Chile, Ecuador, El Salvador, Guatemala, Colombia, Mexico, Nicaragua, Panama, Peru, Uruguay and Venezuela, where it provides the services of mobile and fixed telecommunications, internet access and pay TV. Additionally, Telefónica International Wholesale Services provides wholesale telecommunications services to a global standard. Its portfolio spans voice, data, IP, satellite, corporate and mobile services, and its optical network connects Latin America, United States and Europe. Telefónica is also actively pursuing ancillary business in Puerto Rico and in the United States. Telefónica Europe Telefónica O2 Europe plc changed its name to Telefónica Europe plc on June The change came as an organic part of the integration process, two years after the company s integration in the group. The new corporate name structure follows the same pattern as in all the other regions Telefónica España, Telefónica Latinoamérica and Telefónica Europe. With operations in the United Kingdom, Ireland, Germany, Czech Republic and Slovakia, Telefónica Europe provides the services of mobile and fixed telecommunications and broadband internet access. On December 3, 2009, Telefónica s subsidiary in Germany, Telefónica Deutschland GmbH ( Telefónica Deutschland ), signed an agreement to acquire all of the shares of German company HanseNet Telekommunikation GmbH ( HanseNet ). On February 6, 200, the Telefónica Group completed the acquisition of 00% of the shares of HanseNet. Partnerships and other shareholding Telefónica is present in China, Italy and Portugal, by means of shareholdings in China Unicom and Telecom Italia, respectively. Other companies in the group Atento offers the services of Customer Relationship Management via its network of contact centres. It has operating platforms in Spain, Argentina, Brazil, Chile, Colombia, United States, Morocco, Mexico, Peru, Puerto Rico, Czech Republic, Uruguay and Venezuela. T-gestiona provides comprehensive administrative and financial support in the area of human resources, real property, logistics and distribution, consulting in the area of ERP processes and systems, and the services of a comprehensive back office. It operates in Spain, Argentina, Brazil, Chile and Peru. 20
6 Telefónica I+D is a research and innovation company in the field of technology. The volume of funds invested in innovation and development has made it the largest private research and development centre in Spain, and it is also the European leader in terms of participation in ICT research projects. It has operations in Spain, Brazil and Mexico. Integrated decentralised model of governance It is Telefónica s goal to maximise the value of its activities at all levels global, regional and local. The model of organisation puts the customer at the heart of the company s focus, sets out the role of innovation in revenue generation and in the transformation into a better-performing enterprise. Local Spain, Argentina, Brazil, Chile, Colombia, Ecuador, El Salvador, Guatemala, Mexico, Nicaragua, Panama, Peru, Uruguay, Venezuela, Germany, Ireland, United Kingdom, Czech Republic, Slovakia Customer Experience Model Single Point of Sales Model Indegrated Production Model Regional Telefónica Europe, Telefónica Latinoamérica, Telefónica España Support, governance, synergy Global Telefónica New Engaged Corporate Model Innovation Transformation Group structure Key Holdings of the Telefónica Group detailed by regional business units Telefónica España Telefónica de España 00 % Telefónica Móviles España 00 % Telyco 00 % Telefónica Telecomunic, Públicas 00 % T, Soluciones de Informatica y Comunicaciones de España 00 % Telefónica Remesas 2 00 % Tuenti 3 9,4 % Iberbanda 58,9 % Company owned through Telefónica S.A. 2 Company owned through Telefónica Telecomunicaciones Públicas, S.A. 3 Company owned through Telefónica Móviles España, S.A.U. 2
7 Telefónica Latinoamérica Telesp 88,0 % Telefónica del Peru 2 98,3 % Telefónica de Argentina 00 % TLD Puerto Rico 00 % Telefónica Chile 3 97,9 % Telefónica Telecom 52,0 % T, Intern, Wholesale Serv, (TIWS) 4 00 % Vivo Participaçoes 5 59,4 % Vivo 6 00 % T, Móviles Argentina 00 % T, Móviles Peru 00 % T, Móviles Mexico 5 00 % Telefónica Móviles Chile 00 % T, Móviles El Salvador 99, % T, Móviles Guatemala 00 % Telcel (Venezuela) 00 % T, Móviles Colombia 00 % Otecel (Ecuador) 00 % T, Móviles Panama 00 % T, Móviles Uruguay 00 % Telefonía Celular Nicaragua 00 % T, Móviles Soluciones y Aplicac, (Chile) 5 00 % Effective stake 88.0%. 2 Latin American Cellular Holdings, B.V. owns 48.28%, Telefónica Internacional S.A. owns 49.9% and Telefónica S.A. owns 0.6%. 3 Telefónica Internacional de Chile Ltda. owns 44.89% and Inversiones Telefónica Internacional Holding Ltda. owns 53%. 4 Telefónica, S.A. owns 80.56% and T. Int. Wholesale Services, S.L. owns 9.44%. 5 Company owned through Telefónica S.A. 6 Company owned through Vivo Participaçoes, S.A. Telefónica Europe Telefónica O2 UK 00 % Telefónica O2 Germany 00 % Telefónica O2 Ireland 00 % Be 00 % HanseNet (Germany) 2 00 % Jajah (US) 00 % Tesco Mobile 50 % Telefónica O2 Czech Republic 69,4 % Telefónica O2 Slovakia 3 00 % Company owned through Telefónica S.A. 2 Company owned through T. O2 Germany. 3 Company owned through T. O2 Czech Republic. 22
8 Other stakes Atento Group 00 % Telefónica de Contenidos (Spain) 00 % Telco SpA (Italy) 46,2 % IPSE 2000 (Italy) 39,9 % DTS, Distribuidora de Televisión Digital 22,0 % Hispasat 3,2 % Portugal Telecom 2 2,0 % China Unicom (Hong Kong) Limited (China) 8,4 % ZON Multimedia 3 5,4 % BBVA,0 % Amper 5,8 % Through Telco, Telefónica holds an indirect stake in Telecom Italia of approximately 0.36% in ordinary shares (with voting rights). After discounting saving shares (azioni di risparmio), which do not confer control rights, the indirect interest of Telefónica in Telecom Italia was 7.5%. 2 Real interest of the Telefónica Group. With minority shareholdings disregarded, Telefónica s interest would be in the range of 0%. 3 Telefónica s Group effective stake. Telefónica Group stake would be 5.46% if we exclude the minority interests. 23
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