Department of Rehabilitation Electronic Records System

Size: px
Start display at page:

Download "Department of Rehabilitation Electronic Records System"

Transcription

1 2012 NASCIO RECOGNITION AWARD NOMINATION NASCIO Category: Improving State Operations Department of Rehabilitation Electronic Records System Project Dates: March September 2011 Nominator California Department of Rehabilitation Jennifer Hixon, Chief Information Officer

2 Executive Summary The California Department of Rehabilitation (DOR) administers the largest vocational rehabilitation (VR) program in the country, annually providing services to approximately 115,000 individuals with significant physical and mental disabilities. DOR has 750 VR counselors in over 85 offices throughout California who help consumers prepare for and obtain competitive employment in integrated work settings. Specific services include consumer assessment, counseling and guidance, purchase of individualized rehabilitation services, and job placement. The program provides services to individuals with a full range of physical and mental disabilities, pursuant to federal law. The DOR used a decades old mainframe-based case management system. This legacy system hampered the effective tracking and reporting of performance data required by the federal government, risking the loss of federal funds. Additionally, the legacy system did not allow DOR counselors to manage their cases well, requiring manual and paper processes instead of automated workflows. The system s technical architecture was obsolete, making it difficult to maintain. Lastly, it did not comply with accessibility standards, limiting access to nearly 300 DOR employees with disabilities. Updating the legacy system was a cornerstone in the DOR strategic plan to improve the accessibility, effectiveness, and efficiency of the VR Program and provide more accurate and timely information for monitoring, overseeing, planning, and reporting. The resulting project was called the Electronic Records System (ERS). The ERS project was implemented within scope, on time, and under budget, using a rolling implementation cycle to progressively bring groups of offices and branches online. Today, more than 1,500 users access the new system to manage vocational rehabilitation services to consumers with significant disabilities. The new system redesigned the case management process, eliminating duplicate data entry while improving data integrity and improving case management. As a result, staff are more effective, and tasks more visible, making counselors more accountable and enabling DOR to meet state and federal requirements and timelines. With new program efficiencies in place, counselors have more time with their consumers. With new reporting structures in place, DOR provides stakeholders with timely and accurate information in compliance with state and federal reporting requirements while developing and institutionalizing a statewide quality assurance methodology. The new system will avoid almost $2 million annually in costs while allowing DOR to move forward with modernization efforts in its other programs. 2

3 Business Problem: Antiquated System was Inefficient and Non-Compliant In Fiscal Year , DOR provided services that enabled approximately 11,000 Californians with significant disabilities to obtain jobs. However, DOR s legacy case management system created barriers to helping more consumers become employed. DOR used the Field Computing System (FCS) to support the Vocational Rehabilitation Employment and Specialized Services (Blind and Visually Impaired and Deaf and Hard of Hearing) Divisions. A legacy system created in 1990, the FCS was an outdated, inefficient, inaccessible, and cumbersome case management system. Its limitations and inefficiencies included: No access to real-time data: Information had to be organized, validated, and cleansed. Paper-based notes complicated case management and made case coordination difficult. Because FCS did not have an interface, partner organizations sent data through hard copy or disk. Inaccessibility: FCS did not fully meet Section 508 and related accessibility laws which is troubling given that DOR provides services to people with disabilities and has nearly 300 employees who require assistive technology. Inefficiency in generating required reports: Significant resources were required to develop a report and validate or correct data. Mainframe reports were hardcoded, inflexible, and expensive with each report incurring a cost to produce. Poor data integrity: FCS used 629 case service codes, 529 account codes and 36,440 procedure codes, 10 billion possible combinations. Inability to verify codes resulted in poor data and difficulty complying with federal requirements. Poor Case Flow and Manual Processes: FCS could not track cases to ensure consumers were served within federally mandated timelines and counselors could not easily monitor their workload. Vendor management and data sharing was manual, inhibiting collaboration and resulting in duplicate vendor entries. Unsupportable Technology: With FCS, hardware replacements were hard to find and it was difficult to hire technical staff able to program in the older language. In addition, mainframe transaction costs continued to escalate. To fulfill its mission, address the issues discussed above, and maintain federal funding, DOR needed a system that would meet the requirements set forth by the Rehabilitation Services Agency (RSA), a federal oversight entity. Solution After reviewing alternatives, DOR determined that a customized system would likely cost too much, take too long to implement and require IT resources that DOR did not have. DOR analysis showed that a commercial off-the-shelf system could meet its requirements with minor configuration and customization. DOR determined that the AWARE TM (Accessible Web-based Activity Reporting Environment) system could fulfill its needs while requiring less than 15% customization. The most significant improvements to business processes for the system lie in increased reporting accountability, case flow efficiencies and data integrity. The ERS solution provides: 3

4 Real Time Data: ERS provides real time data, meaning information doesn t have to be validated or cleansed to be useful. Cases can be viewed in real time, enabling collaboration, reducing duplication and rework. When paired with more usable codes, DOR better serves consumers and operates more efficiently. The ERS project transfers data between departments in real-time with frequently scheduled batch interfaces. Quick and Efficient Reporting: ERS replaces costly, inefficient and non-compliant reporting processes with configurable pre-developed templates that precisely meet users needs to produce accurate, timely, useful reports. Features include: 145 report templates and 548 different report parameters, users can quickly select from nearly 80,000 distinct reports. User-specific report queues, allow staff to focus on the information important to their consumer or task. With easily customizable reports, users no longer need IT staff to develop reports, freeing IT staff to work on other priority projects. DOR now meets federal reporting requirements and has better data validation and correction. Reports no longer incur a mainframe cost to produce. Strong Data Integrity: The ERS system integrates the myriad codes of FCS into choices that users filter according to the specific case. This filtered list of fund sources and procedure codes makes selecting the correct combination intuitive and far less error prone. Conversion to 23 Service Categories and 20 fund sources allows management to easily report on categories while simplifying legislative changes. ERS centralized vendor management using a relational database making vendor information easier to maintain. The old system had nearly 55,000 vendor records, many of which were duplicates. ERS implementation cleaned up and reduced records to 40,000. Updated vendor information is now applied system wide for all records. Automated Case Flow Improves Processes: Processes are stringently controlled through workflow wizards, minimizing time spent in the tool. User choices made via the wizard direct future case options, which makes learning the system easier. ERS improves workload tracking and monitoring, notifying counselors when an activity is due. As Counselors track and complete tasks, they can use the system to communicate with colleagues and use the Reminders feature to transfer tasks to peers for completion. Comments and activities recorded throughout the system create a legally binding narrative that helps to clarify issues or disagreements if they arise. In the first six months of operation, users created more than 300,000 reminders. When a consumer needs goods or services on short notice, they may need to bear the initial financial responsibility and be reimbursed later, a severe hardship for people who are often on public support. ERS reconciles payments faster, allowing consumers to more quickly take advantage of and benefit from department approved services. Project Management Approach: DOR managed the project using a combination of California Project Management Methodology and hybrid PMBOK processes. Flexible 4

5 project management was critical to navigate the project with significant constraints, minimal funds for unanticipated tasks, and large project risks. ERS used a dedicated Project Manager, and an Independent Project Oversight, Validation and Verification team to ensure the project completed in scope, on time and under budget. Project management controls included a Change Control Board to review proposed scope or plan changes. The Board balanced project needs, deciding on 175 Change Control Requests and 58 work authorizations throughout the project. The project Support Center tracked and mitigated more than 4,000 issues throughout the project s lifecycle. Timeframes and costs: Solution customizations and interfaces to remaining legacy systems was a 15 month effort beginning in March 30, 2010 with the final production version complete and installed on June 24, Field staff training and conversion of 85 offices was completed on August 22, 2011, two days less than the original estimated completion. The total one-time cost for the purchase, design, configuration, and implementation was approximately $17 million, under budget by $3,000. Communication Management: Recognizing the importance of effective cultural change management, DOR began a change ambassador program in late 2009 to communicate with staff. A sandbox environment allowed users to test an out of the box version of the system shortly thereafter. Each office had a designated implementation coordinator who worked with the "train the trainer" team in their district. Offices spent a week in training, just before going live, to learn system navigation and new business processes. Nearly a quarter of the field staff participated as testers, trainers, change ambassadors or coordinators; serving as conduits for project information. Technology Solution and Security: AWARE is a.net application running on three dual quad-core Windows 2008 servers linked to SQL Server 2008 running on a dual quad-core for its database. Because the data is stored on Network Access, additional space can be added quickly and inexpensively, allowing DOR to keep historical cases online longer. The AWARE VR system provides robust auditing and security with adaptable user security profile changes in a real time interface. Staff access is role-based in contrast to FCS where staff access was set individually. This provides tight scrutiny over user defined roles, profiles, report creation, accessibility, cross district access, controlling the use of Social Security information and allowing for future functional changes. Accessibility: The AWARE VR technology provides web access usability to staff with a full range of disabilities. This includes integration with third party technologies to provide adaptable web accessible interfaces for staff members who are vision impaired, hearing impaired, and others. This integration provides the use of cutting edge technology with a broad range of uses to deliver VR services to the community at large. Significance DOR provides critical services to Californians with significant disabilities striving to become productive, independent members of society. ERS transformed DOR s operations, allowing the department to reduce costs, improve efficiency, and maximize rehabilitation services to consumers. Key areas of significance include: 5

6 Fulfilling our Rehabilitation Mission ERS improves case management, allowing counselors to quickly, collaboratively address consumers training needs. Better case management improves tracking of federally mandated timelines and ensures counselors are accountable for cases. Timelier services help consumers to gain employment sooner. Reduced system complexity decreases training time, allowing counselors to spend more time with consumers instead of entering data or learning the system. ERS serves DOR s employees with disabilities which is critical given DOR s mission. Better program management Additional business capabilities include timely, accurate information and better data analysis and reporting in real time for internal and external stakeholders. ERS dramatically improves data accuracy, which allows DOR to complete reports within allocated timeframes, avoiding the threat of losing federal funding. ERS improves cost management by making codes easier to use. ERS eliminates duplicate data entry and improves ease of reporting. More efficient IT ERS avoids approximately $2 million per year in mainframe expenses that can be better spent on other modernization efforts. The ERS project reduces the risk of application failure and maintenance costs by moving the system to newer technologies that are easily supported. Stakeholders: The system s primary users are DOR counselors and management who access information through the system and its reports. ERS provides a direct electronic interface with partner agencies including the Social Security Administration, California Employment Development Department, Department of Mental Health, Department of Education, RSA, service providers, and vendors. Previously DOR could not interface with these agencies on a real-time basis and had to transfer data via hard copy or disk. Data sharing allows the DOR to better track employment outcomes and to request more reimbursements from the Social Security Administration. Strategic Alignment: The ERS Project aligns with the California s 2011 IT Strategic Plan s Goal 2, Strategy 3: Coordinate and leverage state investments in data and information resources. The project also aligns with NASCIO s 2012 priorities of optimization, budget and cost control, modernization and enhancing the role of data and information management. ERS directly implements the first objective of DOR s 2004 Strategic Plan, Improve Department of Rehabilitation Infrastructure. It also enables DOR to proceed with four other modernization objectives. Benefits of the Project ERS resolves many of the problems associated with the FCS legacy system and significantly improves DOR s operations. ERS major benefits include: Fulfilling our Rehabilitation Mission: The FCS legacy system resulted in poor processes, less time with consumers, lower employee morale and risk for high turnover. 6

7 ERS eliminates redundant data entry and processes, provides an infrastructure that nurtures accurate data sharing between staff, improves case management and followup and allows the time and tools with which to build strong relationships with consumers and DOR stakeholders. Within FCS and according to a July 2005 time study, counselors with five or more years of experience completed update screens in half the time of a new employee and five times faster than a counselor relying on assistive technology. New staff members took six to nine months to feel proficient on commonly used screens in FCS. ERS uses a web enabled interface that is easier to learn, navigate, and explore. ERS and its workflow wizard allow users to quickly become proficient on the system to focus on their job, not system minutiae. DOR completes more than 500,000 authorizations annually. Finding the right vendor for authorizations was so time consuming that many staff created a new vendor record rather than search the database. AWARE reduced over 15,000 vendors in the database and finding the correct vendor takes under a minute, a considerable time savings. Entering a new consumer in FCS could take more than 15 minutes; with frequent system timeouts leading to lost data; entering a new consumer in AWARE takes about 3 minutes. FCS plans were completed on paper, requiring that case files be sent between offices, a privacy risk and a loss of time for the consumer. In AWARE plans are shared easily online with attachments of pertinent case data. DOR s 77,000 active cases are also organized consistently, providing an easier transition and more accurate information. Better Program Management: ERS provides real-time information and accurate reports allow informed decisions and fulfill federal reporting requirements. Cost tracking is greatly improved because users have filtered choices, not 10 billion code combinations from which to choose. Modernization: The ERS project was the first of five strategic system objectives for DOR. The project laid the foundation for future change by modernizing core functions including infrastructure, business processes, and support methods. Implementation of ERS demonstrated DOR's ability to replace a large-scale legacy system and has enabled the department to move forward on other modernization projects. Budget and Cost Control: The ERS project provides better functionality at a lower total cost of ownership. The new application avoids approximately $2 million per year in mainframe expenses. These savings are redirected to other priorities such as increasing bandwidth and funding AWARE upgrades and maintenance, providing a platform for future efficiencies, and services to consumers. As the largest VR program in the country, the California DOR's implementation of the new ERS provides timely and accurate information to all of its stakeholders. As DOR continues to enhance their system, the increased leading edge functionality can be incorporated into future releases of AWARE providing significant benefit to other state VR programs. 7

Data Center Optimization: California s Blueprint for Success

Data Center Optimization: California s Blueprint for Success 2011 NASCIO RECOGNITION AWARD NOMINATION Nomination Category: Enterprise IT Management Initiatives Data Center Optimization: California s Blueprint for Success California Technology Agency Office of Technology

More information

The Case Study of CRM

The Case Study of CRM Customer Relationship Management (CRM) Category: Cross-Boundary Collaboration and Partnerships Initiation date: December 2010 Completion date: August 2012 Nomination submitted by: Samuel A. Nixon Jr. Chief

More information

Enhance visibility into and control over software projects IBM Rational change and release management software

Enhance visibility into and control over software projects IBM Rational change and release management software Enhance visibility into and control over software projects IBM Rational change and release management software Accelerating the software delivery lifecycle Faster delivery of high-quality software Software

More information

June 1, 20111. Category: Agency

June 1, 20111. Category: Agency June 1, 20111 Commonwealth of Virginia Virginia Vital Events and Screening Tracking System Category: Crosss Boundary Collaboration Nominationn submitted by: Samuel A. Nixon Jr. Chief Information Officer

More information

UNITED STATES DEPARTMENT OF EDUCATION OFFICE OF INSPECTOR GENERAL. March 01, 2016

UNITED STATES DEPARTMENT OF EDUCATION OFFICE OF INSPECTOR GENERAL. March 01, 2016 UNITED STATES DEPARTMENT OF EDUCATION OFFICE OF INSPECTOR GENERAL AUDIT SERVICES Philadelphia Audit Region Kevin Miller Executive Director Opportunities for Ohioans with Disabilities 150 E. Campus View

More information

2015 Michigan NASCIO Award Nomination IT Investment Fund: Fiscal Responsibility and Accountability

2015 Michigan NASCIO Award Nomination IT Investment Fund: Fiscal Responsibility and Accountability 2015 Michigan NASCIO Award Nomination IT Investment Fund: Fiscal Responsibility and Accountability Sponsor: David Behen, DTMB Director and Chief Information Officer Program Manager: James McFarlane, Customer

More information

2009 NASCIO Recognition Awards Page 2 of 7

2009 NASCIO Recognition Awards Page 2 of 7 State of Oklahoma 2009 NASCIO Recognition Awards Nomination Statewide ERP Implementation Office of State Finance Nominating Category: Enterprise IT Management Initiatives Lead, Support, Serve B. Executive

More information

Experience Business Success Invest in Microsoft CRM Today

Experience Business Success Invest in Microsoft CRM Today Experience Business Success Invest in Microsoft CRM Today Published: August 2005 The information contained in this document represents the current view of Microsoft Corporation on the issues discussed

More information

Digital Government Government to Citizen

Digital Government Government to Citizen 2013 STATE IT RECOGNITION AWARDS Submitted for Category: Digital Government Government to Citizen Project Initiation Date: March 1, 2010 Completion Date: Implemented in October 2012 Contact Information:

More information

SOLUTION BRIEF: CA IT ASSET MANAGER. How can I reduce IT asset costs to address my organization s budget pressures?

SOLUTION BRIEF: CA IT ASSET MANAGER. How can I reduce IT asset costs to address my organization s budget pressures? SOLUTION BRIEF: CA IT ASSET MANAGER How can I reduce IT asset costs to address my organization s budget pressures? CA IT Asset Manager helps you optimize your IT investments and avoid overspending by enabling

More information

UNITED STATES DEPARTMENT OF EDUCATION OFFICE OF INSPECTOR GENERAL. December 10, 2015

UNITED STATES DEPARTMENT OF EDUCATION OFFICE OF INSPECTOR GENERAL. December 10, 2015 UNITED STATES DEPARTMENT OF EDUCATION OFFICE OF INSPECTOR GENERAL AUDIT SERVICES Sacramento Audit Region Joe Xavier Director California Department of Rehabilitation 721 Capitol Mall Sacramento, CA 95814

More information

How To Improve The Corpsmember Recruitment System

How To Improve The Corpsmember Recruitment System NASCIO 2014 State IT Recognition Awards California Conservation Corps Corpsmember Recruiting System (CoRe) Category: Fast Track Cloud Computing Project Initiation Date: September 23, 2013 Project Completion

More information

Revenue and Sales Reporting (RASR) Business Intelligence Platform

Revenue and Sales Reporting (RASR) Business Intelligence Platform Department of Information Resources Revenue and Sales Reporting (RASR) Business Intelligence Platform NASCIO 2009 Recognition Awards Category: Data, Information and Knowledge Management Executive Summary

More information

How To Create A Help Desk For A System Center System Manager

How To Create A Help Desk For A System Center System Manager System Center Service Manager Vision and Planned Capabilities Microsoft Corporation Published: April 2008 Executive Summary The Service Desk function is the primary point of contact between end users and

More information

NASCIO. Improving State

NASCIO. Improving State NASCIO 2011 Nomination Submission Improving State Operations Initiative The State of Tennessee Project Edison, State of Tennessee s ERP solution Project Manager: Stephanie Dedmon 1 Executive Summary The

More information

Biennial Report 2014

Biennial Report 2014 Edmund G. Brown Jr. Governor STATE OF CALIFORNIA EMPLOYMENT DEVELOPMENT DEPARTMENT INFORMATION TECHNOLOGY BRANCH Biennial Report 2014 TABLE OF CONTENTS EDD VISION... 1 EDD MISSION... 1 EDD GOALS... 1 INFORMATION

More information

California Department of Corrections and Rehabilitation Enterprise Information Services. Business Information System Project

California Department of Corrections and Rehabilitation Enterprise Information Services. Business Information System Project California Department of Corrections and Rehabilitation Enterprise Information Services Business Information System Project Initiation: January 2001 Completion: December 2012 2013 NASCIO Recognition Award

More information

Auditor General s Office. Governance and Management of City Computer Software Needs Improvement

Auditor General s Office. Governance and Management of City Computer Software Needs Improvement Auditor General s Office Governance and Management of City Computer Software Needs Improvement Transmittal Report Audit Report Management s Response Jeffrey Griffiths, C.A., C.F.E Auditor General, City

More information

GOVERNANCE AND MANAGEMENT OF CITY COMPUTER SOFTWARE NEEDS IMPROVEMENT. January 7, 2011

GOVERNANCE AND MANAGEMENT OF CITY COMPUTER SOFTWARE NEEDS IMPROVEMENT. January 7, 2011 APPENDIX 1 GOVERNANCE AND MANAGEMENT OF CITY COMPUTER SOFTWARE NEEDS IMPROVEMENT January 7, 2011 Auditor General s Office Jeffrey Griffiths, C.A., C.F.E. Auditor General City of Toronto TABLE OF CONTENTS

More information

CALIFORNIA DEPARTMENT OF REHABILITATION 2015 STATE PLAN. October 1, 2014 September 30, 2015

CALIFORNIA DEPARTMENT OF REHABILITATION 2015 STATE PLAN. October 1, 2014 September 30, 2015 CALIFORNIA DEPARTMENT OF REHABILITATION 2015 STATE PLAN October 1, 2014 September 30, 2015 For the Vocational Rehabilitation Services Program and Supplement for the Supported Employment Services Program

More information

Realizing the Benefits of Data Modernization

Realizing the Benefits of Data Modernization February 2015 Perspective Realizing the Benefits of How to overcome legacy data challenges with innovative technologies and a seamless data modernization roadmap. Companies born into the digital world

More information

Major IT Projects: Continue Expanding Oversight and Strengthen Accountability

Major IT Projects: Continue Expanding Oversight and Strengthen Accountability Secretary of State Audit Report Jeanne P. Atkins, Secretary of State Gary Blackmer, Director, Audits Division Major IT Projects: Continue Expanding Oversight and Strengthen Accountability Summary Information

More information

WIOA Task Force Questions / Answers Department of Education Members August 6, 2015

WIOA Task Force Questions / Answers Department of Education Members August 6, 2015 WIOA Task Force Questions / Answers Department of Education Members August 6, 2015 Follow up or additional recommendations from topics addressed during the July 16 Task Force Meeting: Please see Attachment

More information

2015-2018 Strategic Plan. Revised 12/14

2015-2018 Strategic Plan. Revised 12/14 2015-2018 Strategic Plan Revised 12/14 2015-2018 Strategic Plan Table of Contents Core Guiding Statements... 3 Assessment... 4 Strategic Issues Strategic Goal 1... 8 Strategic Goal 2... 11 Strategic Goal

More information

The Requirements Compliance Matrix columns are defined as follows:

The Requirements Compliance Matrix columns are defined as follows: 1 DETAILED REQUIREMENTS AND REQUIREMENTS COMPLIANCE The following s Compliance Matrices present the detailed requirements for the P&I System. Completion of all matrices is required; proposals submitted

More information

Address IT costs and streamline operations with IBM service desk and asset management.

Address IT costs and streamline operations with IBM service desk and asset management. Asset management and service desk solutions To support your IT objectives Address IT costs and streamline operations with IBM service desk and asset management. Highlights Help improve the value of IT

More information

Point of View: FINANCIAL SERVICES DELIVERING BUSINESS VALUE THROUGH ENTERPRISE DATA MANAGEMENT

Point of View: FINANCIAL SERVICES DELIVERING BUSINESS VALUE THROUGH ENTERPRISE DATA MANAGEMENT Point of View: FINANCIAL SERVICES DELIVERING BUSINESS VALUE THROUGH ENTERPRISE DATA MANAGEMENT THROUGH ENTERPRISE DATA MANAGEMENT IN THIS POINT OF VIEW: PAGE INTRODUCTION: A NEW PATH TO DATA ACCURACY AND

More information

Leafy Green Inspection Tracking System

Leafy Green Inspection Tracking System California Department of Food & Agriculture Office of Information Technology Services Leafy Green Inspection Tracking System NASCIO Recognition Awards 2010 Category: Government to Business Executive Summary

More information

How To Develop An Enterprise Architecture

How To Develop An Enterprise Architecture OSI Solution Architecture Framework Enterprise Service Center April 2008 California Health and Human Services Agency Revision History REVISION HISTORY REVISION/WORKSITE # DATE OF RELEASE OWNER SUMMARY

More information

Pennsylvania Department of Public Welfare: Enterprise Incident Management (EIM)

Pennsylvania Department of Public Welfare: Enterprise Incident Management (EIM) NASCIO 2012 Recognition Awards Pennsylvania Department of Public Welfare: Enterprise Incident Management (EIM) NASCIO Award Category: Data, Information and Knowledge Management Project Initiation Date:

More information

REPORT TO THE JUDICIAL COUNCIL

REPORT TO THE JUDICIAL COUNCIL JUDICIAL COUNCIL OF CALIFORNIA 455 Golden Gate Avenue. San Francisco, California 94102-3688 www.courts.ca.gov REPORT TO THE JUDICIAL COUNCIL For business meeting on: August 22, 2014 Title Judicial Branch

More information

The State of Missouri

The State of Missouri NASCIO 2012 Recognition Awards Nomination The State of Missouri Missouri Work Assistance (MWA) Case Management System Project Initiation and Completion Dates: 8/1/2010 to 6/27/2011 Category: Data, Information

More information

OPERS Aging Legacy IT System:

OPERS Aging Legacy IT System: OPERS Aging Legacy IT System: Metamorphosis to Modern Technologies State of Oregon: Public Employees Retirement System Category 5: Enterprise IT Management Initiatives Project Completion Date: June 2012

More information

The answer is simple.

The answer is simple. The AELAS Proposal The AELAS Proposal How can Arizona redirect millions of dollars currently spent on school administration while increasing education services and resources to help students become college

More information

Managed Enterprise Internet and Security Services

Managed Enterprise Internet and Security Services Managed Enterprise Internet and Security Services NOMINATING CATEGORY: CYBER SECURITY INITIATIVES NOMINATOR: TONY ENCINIAS, CHIEF INFORMATION OFFICER COMMONWEALTH OF PENNSYLVANIA FINANCE BUILDING HARRISBURG,

More information

Is it time to upgrade to an easy-to-use, customer-centric policy system?

Is it time to upgrade to an easy-to-use, customer-centric policy system? Duck Creek Policy Is it time to upgrade to an easy-to-use, customer-centric policy system? To serve your customers at speed and scale, you need a broad, flexible policy system. Our proven software enables

More information

Centralized Application and Management System. Category: Data, Information and Knowledge Management. Initiation date: June 2011

Centralized Application and Management System. Category: Data, Information and Knowledge Management. Initiation date: June 2011 Centralized Application and Management System Category: Data, Information and Knowledge Management Initiation date: June 2011 Completion date: November 2012 Nomination submitted by: Samuel A. Nixon Jr.

More information

AUTHORIZE THE CITY MANAGER TO ENTER INTO A CONTRACT WITH SHARESQUARED TO FURNISH AND DELIVER AN ENTERPRISE CONTENT MANAGEMENT SYSTEM

AUTHORIZE THE CITY MANAGER TO ENTER INTO A CONTRACT WITH SHARESQUARED TO FURNISH AND DELIVER AN ENTERPRISE CONTENT MANAGEMENT SYSTEM TO: Honorable Mayor and City Council THROUGH: Finance Committee FROM: SUBJECT: Department of Information Technology AUTHORIZE THE CITY MANAGER TO ENTER INTO A CONTRACT WITH SHARESQUARED TO FURNISH AND

More information

June 2008 Report No. 08-038. An Audit Report on The Department of Information Resources and the Consolidation of the State s Data Centers

June 2008 Report No. 08-038. An Audit Report on The Department of Information Resources and the Consolidation of the State s Data Centers John Keel, CPA State Auditor An Audit Report on The Department of Information Resources and the Consolidation of the State s Data Centers Report No. 08-038 An Audit Report on The Department of Information

More information

White Paper Achieving GLBA Compliance through Security Information Management. White Paper / GLBA

White Paper Achieving GLBA Compliance through Security Information Management. White Paper / GLBA White Paper Achieving GLBA Compliance through Security Information Management White Paper / GLBA Contents Executive Summary... 1 Introduction: Brief Overview of GLBA... 1 The GLBA Challenge: Securing Financial

More information

Oversight of Private Career Schools. State Education Department

Oversight of Private Career Schools. State Education Department New York State Office of the State Comptroller Thomas P. DiNapoli Division of State Government Accountability Oversight of Private Career Schools State Education Department Report 2011-S-51 August 2013

More information

Fortune 500 Medical Devices Company Addresses Unique Device Identification

Fortune 500 Medical Devices Company Addresses Unique Device Identification Fortune 500 Medical Devices Company Addresses Unique Device Identification New FDA regulation was driver for new data governance and technology strategies that could be leveraged for enterprise-wide benefit

More information

Business case for: DHS Systems Automation and Modernization

Business case for: DHS Systems Automation and Modernization Business case for: DHS Systems Automation and Modernization Oregon Department of Human Services / Oregon Health Authority Office of Information Services Date: Aug. 28, 2012 Version: v3.0 Author: Kathryn

More information

STATE OF MARYLAND 2017 INFORMATION TECHNOLOGY MASTER PLAN (ITMP) Department of Information Technology David Garcia; State CIO

STATE OF MARYLAND 2017 INFORMATION TECHNOLOGY MASTER PLAN (ITMP) Department of Information Technology David Garcia; State CIO STATE OF MARYLAND 2017 INFORMATION TECHNOLOGY MASTER PLAN (ITMP) Department of Information Technology David Garcia; State CIO Introduction Since taking office in January 2015, Governor Larry Hogan has

More information

Planning a Successful Cloud Strategy Identify existing assets, assess your business needs, and develop a technical and business plan for your cloud

Planning a Successful Cloud Strategy Identify existing assets, assess your business needs, and develop a technical and business plan for your cloud SOLUTION WHITE PAPER Planning a Successful Cloud Strategy Identify existing assets, assess your business needs, and develop a technical and business plan for your cloud Table of Contents Executive Summary

More information

Idaho Division of Vocational Rehabilitation

Idaho Division of Vocational Rehabilitation Idaho Division of Vocational Rehabilitation 2013-2017 Content and Format Since Federal and Idaho State governments operate according to different fiscal years, and since IDVR is accountable to Rehabilitation

More information

Convergence of Desktop Security and Management: System Center 2012 Endpoint Protection and System Center 2012 Configuration Manager

Convergence of Desktop Security and Management: System Center 2012 Endpoint Protection and System Center 2012 Configuration Manager Convergence of Desktop Security and Management: System Center 2012 Endpoint Protection and System Center 2012 Configuration Manager Contents INTRODUCTION: UNDERSTANDING HOW ALIGNING DESKTOP SECURITY AND

More information

Department of Technology Services

Department of Technology Services Department of Technology Services 2016-2019 Strategic Plan DTS Dept. of Technology Services Utah Code 63F- 1-203 explicitly requires the Chief Information Officer (CIO) to prepare an executive branch strategic

More information

Whitepaper Data Governance Roadmap for IT Executives Valeh Nazemoff

Whitepaper Data Governance Roadmap for IT Executives Valeh Nazemoff Whitepaper Data Governance Roadmap for IT Executives Valeh Nazemoff The Challenge IT Executives are challenged with issues around data, compliancy, regulation and making confident decisions on their business

More information

IT Asset Inventory and Outsourcing: The Value of Visibility

IT Asset Inventory and Outsourcing: The Value of Visibility BDNA WHITE PAPER IT Asset Inventory and Outsourcing: The Value of Visibility October 2007 bdnacorp.com U.S. Corporate Headquarters 650.625.9530 Europe, Middle East & Africa +33.1.42.27.10.71 Asia Pacific

More information

Medical Billing and Ensuring Compliance With the State of Montana

Medical Billing and Ensuring Compliance With the State of Montana STATE OF MONTANA SECRETARY OF STATE S OFFICE JOB PROFILE AND EVALUATION SECTION I - Identification Working Title: Systems Analyst Class Code Number: 151516 Department: Secretary of State Division/ Bureau:

More information

Program Summary. Criterion 1: Importance to University Mission / Operations. Importance to Mission

Program Summary. Criterion 1: Importance to University Mission / Operations. Importance to Mission Program Summary DoIT supports and provides the infrastructure and custom development for NIU s core financial systems: PeopleSoft Financial Management (PS- FMS) provides financial information to over 200

More information

IBM Tivoli Netcool network management solutions for SMB

IBM Tivoli Netcool network management solutions for SMB IBM Netcool network management solutions for SMB An integrated approach enhances IT as it supports business needs for the SMB environment Highlights Automate management tasks to reduce IT workload and

More information

Orchestrated. Release Management. Gain insight and control, eliminate ineffective handoffs, and automate application deployments

Orchestrated. Release Management. Gain insight and control, eliminate ineffective handoffs, and automate application deployments Orchestrated Release Management Gain insight and control, eliminate ineffective handoffs, and automate application deployments Solution Brief Challenges Release management processes have been characterized

More information

Managing Public Cloud Workloads

Managing Public Cloud Workloads Managing Public Cloud Workloads CHALLENGES AND BEST PRACTICES Page 1 of 10 Large companies are shifting more aggressively to the public cloud today for running a variety of production applications at scale.

More information

Texas Workforce Commission

Texas Workforce Commission Fiscal Year 2016 Audit Plan Approved by Commission September 28, 2015 Fiscal Year 2016 Audit Plan 1 Table of Contents Overview... 3 The Role of Internal Audit... 3 Professional and Statutory Requirements...

More information

NASCIO Recognition Award Nomination - 2009. IT Project and Portfolio Management

NASCIO Recognition Award Nomination - 2009. IT Project and Portfolio Management NASCIO Recognition Award Nomination - 2009 IT State of North Carolina Enterprise Project Management Office June 3, 2009 Executive Summary The Enterprise Project Management Office () was established in

More information

Product Brief. Intacct Financials & Accounting. Intacct General Ledger

Product Brief. Intacct Financials & Accounting. Intacct General Ledger Product Brief Intacct Financials & Accounting Intacct Financials and Accounting includes Intacct General Ledger, Intacct Accounts Receivable, Intacct Accounts Payable, Intacct Cash Management and Intacct

More information

Address IT costs and streamline operations with IBM service request and asset management solutions.

Address IT costs and streamline operations with IBM service request and asset management solutions. Service management solutions To support your IT objectives Address IT costs and streamline operations with IBM service request and asset management solutions. Highlights Help service desk technicians become

More information

Planning and Budgeting Cloud Service

Planning and Budgeting Cloud Service Planning and Budgeting Cloud Service You don t know what you don t know Andrew Mason Qubix International Ltd 1 Today s Topics The Challenges 5 Steps To Planning Brilliance Planning and Budgeting Cloud

More information

Title: Crime Victims Compensation Legacy Workflow Solution 2014 NASCIO Recognition Award Submission Nomination Category: Improving State Operations

Title: Crime Victims Compensation Legacy Workflow Solution 2014 NASCIO Recognition Award Submission Nomination Category: Improving State Operations OFFICE OF THE ATTORNEY GENERAL OF TEXAS Title: Crime Victims Compensation Legacy Workflow Solution 2014 NASCIO Recognition Award Submission Nomination Category: Improving State Operations Contact: Rudy

More information

NEXT GENERATION ARCHIVE MIGRATION TOOLS

NEXT GENERATION ARCHIVE MIGRATION TOOLS NEXT GENERATION ARCHIVE MIGRATION TOOLS Cloud Ready, Scalable, & Highly Customizable - Migrate 6.0 Ensures Faster & Smarter Migrations EXECUTIVE SUMMARY Data migrations and the products used to perform

More information

Oregon Department of Human Services Central and Shared Service Programs

Oregon Department of Human Services Central and Shared Service Programs Overview DHS Central and Shared Services provide critical leadership and business supports necessary to achieve the mission of the agency: helping Oregonians achieve well-being and independence through

More information

July 2012 Report No. 12-045. An Audit Report on The ReHabWorks System at the Department of Assistive and Rehabilitative Services

July 2012 Report No. 12-045. An Audit Report on The ReHabWorks System at the Department of Assistive and Rehabilitative Services John Keel, CPA State Auditor The ReHabWorks System at the Department of Assistive and Rehabilitative Services Report No. 12-045 The ReHabWorks System at the Department of Assistive and Rehabilitative Services

More information

@ MN Explore Minnesota Tourism. Explore Minnesota Tourism Database/Website Project

@ MN Explore Minnesota Tourism. Explore Minnesota Tourism Database/Website Project @ MN Explore Minnesota Tourism Explore Minnesota Tourism Database/Website Project NASCIO 2012 Recognition Award Category: Digital Government: Government to Business Contact: Peggy Nasby, Operations & Technology

More information

California Information Technology Strategic Plan

California Information Technology Strategic Plan California Information Technology Strategic Plan 2013 Update Edmund G. Brown Jr. Governor Carlos Ramos Secretary of Technology Focusing on Outcomes Table of Contents Message from the Secretary of California

More information

Idaho Division of Vocational Rehabilitation

Idaho Division of Vocational Rehabilitation Idaho Division of Vocational Rehabilitation 2015-2019 Content and Format The Plan is divided into four sections. The first three sections describe the programs administered under the Idaho Division of

More information

ORACLE S PRIMAVERA FEATURES PORTFOLIO MANAGEMENT. Delivers value through a strategy-first approach to selecting the optimum set of investments

ORACLE S PRIMAVERA FEATURES PORTFOLIO MANAGEMENT. Delivers value through a strategy-first approach to selecting the optimum set of investments ORACLE S PRIMAVERA FEATURES Delivers value through a strategy-first approach to selecting the optimum set of investments Leverages consistent evaluation metrics, user-friendly forms, one click access to

More information

Oregon Retirement Information Online Network (ORION) Online Member Services (OMS)

Oregon Retirement Information Online Network (ORION) Online Member Services (OMS) Oregon Retirement Information Online Network (ORION) Online Member Services (OMS) Category 7: Improving State Operations Submitted by: State of Oregon/ Public Employees Retirement System/ISD Project Completion

More information

Better Contract Management:

Better Contract Management: WHITE PAPER Better Contract Management: Less Paper, More Connections How do I get off the paper chase? The top priorities for busy purchasing executives are improving efficiency, reducing costs and building

More information

<risk> Enterprise Risk Management

<risk> Enterprise Risk Management Global Resources... Local Knowledge is vital in supporting business continuity across diverse and challenging environments and operating models. By consolidating risk management activities into a single,

More information

Preventive Treatment for the Provider s Back-office

Preventive Treatment for the Provider s Back-office Preventive Treatment for the Provider s Back-office A Closer Look at Administrative Simplification and the Key Strategies Healthcare Providers Can Take to Prepare By some estimates, nearly a third of every

More information

April 27, 2011 SUSAN M. BROWNELL VICE PRESIDENT, SUPPLY MANAGEMENT. SUBJECT: Audit Report Contract Management Data (Report Number CA-AR-11-002)

April 27, 2011 SUSAN M. BROWNELL VICE PRESIDENT, SUPPLY MANAGEMENT. SUBJECT: Audit Report Contract Management Data (Report Number CA-AR-11-002) April 27, 2011 SUSAN M. BROWNELL VICE PRESIDENT, SUPPLY MANAGEMENT SUBJECT: Audit Report Contract Management Data (Report Number ) This report presents the results of our self-initiated audit of contract

More information

COMMITMENT INTEGRITY LEADERSHIP. California State Government Websites. June 2015

COMMITMENT INTEGRITY LEADERSHIP. California State Government Websites. June 2015 California State Government Websites Departments Must Improve Website Accessibility So That Persons With Disabilities Have Comparable Access to State Services Online Report 2014-131 COMMITMENT INTEGRITY

More information

U.S. Nuclear Regulatory Commission

U.S. Nuclear Regulatory Commission U.S. Nuclear Regulatory Commission 2011 Data Center Consolidation Plan and Progress Report Version 2.0 September 30, 2011 Enclosure Contents 1 Introduction... 2 2 Agency Goals for Data Center Consolidation...

More information

California Department of Mental Health Information Technology Attention: MHSA-IT 1600 9 th Street, Room 141 Sacramento, CA 95814

California Department of Mental Health Information Technology Attention: MHSA-IT 1600 9 th Street, Room 141 Sacramento, CA 95814 IT Project Status Report For an MHSA-Funded IT Project Please send the Signed Original to the following address: California Department of Mental Health Information Technology Attention: MHSA-IT 1600 9

More information

Request for Information Integrated Portfolio, Project & Management Information System Technical Assistance Unit RFI: TAU/01

Request for Information Integrated Portfolio, Project & Management Information System Technical Assistance Unit RFI: TAU/01 Integrated Portfolio, Project & Management Information System Technical Assistance Unit RFI: TAU/01 TABLE OF CONTENT 1 Disclaimer... 4 2 Purpose... 4 3 Background... 4 4 Specific Objectives of this Document...

More information

Provide access control with innovative solutions from IBM.

Provide access control with innovative solutions from IBM. Security solutions To support your IT objectives Provide access control with innovative solutions from IBM. Highlights Help protect assets and information from unauthorized access and improve business

More information

MICHIGAN AUDIT REPORT OFFICE OF THE AUDITOR GENERAL THOMAS H. MCTAVISH, C.P.A. AUDITOR GENERAL

MICHIGAN AUDIT REPORT OFFICE OF THE AUDITOR GENERAL THOMAS H. MCTAVISH, C.P.A. AUDITOR GENERAL MICHIGAN OFFICE OF THE AUDITOR GENERAL AUDIT REPORT THOMAS H. MCTAVISH, C.P.A. AUDITOR GENERAL ...The auditor general shall conduct post audits of financial transactions and accounts of the state and of

More information

Universal Controller Solution Brief

Universal Controller Solution Brief Modern, Innovative, Enterprise Workload Automation That Delivers Business-Initiated Processing Capabilities www.stonebranch.com Imagine a modern, efficient automation solution to drive immediate business

More information

The Cloud ERP. Case Study JAAS

The Cloud ERP. Case Study JAAS Systems www.jaas.net Company» Founded: 1999» Location: Columbus, OH, USA» Industry: Manufacturing software Overview Develops and sells inte-grated accounting and manufacturing software solutions Key Results»

More information

Taking Control of Software Licensing Reducing Cost and Mitigating Risk with Accurate, Relevant IT Insight

Taking Control of Software Licensing Reducing Cost and Mitigating Risk with Accurate, Relevant IT Insight BDNA Headquarters 339 North Bernardo Avenue Mountain View, CA 94043 BDNA Europe 121-123 Rue Edouard Vaillant 92300 Levallois-Perret, France www.bdna.com T 650 625 9530 F 650 625 9533 T +33 1 41 27 20 80

More information

How to Significantly Reduce the Cost of PBX and Voice Mail Administration

How to Significantly Reduce the Cost of PBX and Voice Mail Administration WhitePaper How to Significantly Reduce the Cost of PBX and Voice Mail Administration SEVEN REASONS WHY VOICE ADMINISTRATION SYSTEMS COST YOUR ORGANIZATION MONEY, AND HOW UNIFIED VOICE ADMINISTRATION CAN

More information

OPERATIONALIZING EXCELLENCE IN THE GLOBAL REGULATORY SUBMISSIONS PROCESS

OPERATIONALIZING EXCELLENCE IN THE GLOBAL REGULATORY SUBMISSIONS PROCESS OPERATIONALIZING EXCELLENCE IN THE GLOBAL REGULATORY SUBMISSIONS PROCESS INTRODUCTION As life sciences companies face expiring patents and shrinking drug-development pipelines, it s never been more important

More information

Significant Revisions to OMB Circular A-127. Section Revision to A-127 Purpose of Revision Section 1. Purpose

Significant Revisions to OMB Circular A-127. Section Revision to A-127 Purpose of Revision Section 1. Purpose Significant Revisions to OMB Circular A-127 Section Revision to A-127 Purpose of Revision Section 1. Purpose Section 5. Definitions Section 6. Policy Section 7. Service Provider Requirements Section 8.

More information

Qlik UKI Consulting Services Catalogue

Qlik UKI Consulting Services Catalogue Qlik UKI Consulting Services Catalogue The key to a successful Qlik project lies in the right people, the right skills, and the right activities in the right order www.qlik.co.uk Table of Contents Introduction

More information

IBM Tivoli Service Request Manager

IBM Tivoli Service Request Manager Deliver high-quality services while helping to control cost IBM Tivoli Service Request Manager Highlights Streamline incident and problem management processes for more rapid service restoration at an appropriate

More information

Self-Service SOX Auditing With S3 Control

Self-Service SOX Auditing With S3 Control Self-Service SOX Auditing With S3 Control The Sarbanes-Oxley Act (SOX), passed by the US Congress in 2002, represents a fundamental shift in corporate governance norms. As corporations come to terms with

More information

Thought Leadership White Paper. Consolidate Job Schedulers to Save Money

Thought Leadership White Paper. Consolidate Job Schedulers to Save Money Thought Leadership White Paper Consolidate Job Schedulers to Save Money Table of Contents 1 EXECUTIVE SUMMARY 2 INCREASED BUSINESS FOCUS 2 LOWER TCO 3 GREATER AGILITY 3 IMPROVED COMPLIANCE 3 REAL-WORLD

More information

Cloud Lifecycle Management

Cloud Lifecycle Management Cloud Lifecycle Managing Cloud Services from Request to Retirement SOLUTION WHITE PAPER Table of Contents EXECUTIVE SUMMARY............................................... 1 CLOUD LIFECYCLE MANAGEMENT........................................

More information

Making the Most of Infrastructure Dollars with Collaborative Teams and Technology

Making the Most of Infrastructure Dollars with Collaborative Teams and Technology Making the Most of Infrastructure Dollars with Collaborative Teams and Technology Facing Infrastructure Challenges as Co-Collaborators While the infrastructure that supports global commerce continues to

More information

Software as a Service Flexible Service Delivery for Your Health Insurance Exchange

Software as a Service Flexible Service Delivery for Your Health Insurance Exchange Software as a Service Flexible Service Delivery for Your Health Insurance Exchange SaaS Health Insurance Exchanges Improving Services through More Cost-Efficient Delivery States are charged with making

More information

Department of Finance & Management Strategic Plan V.3.3

Department of Finance & Management Strategic Plan V.3.3 Department of Finance & Management Strategic Plan V.3.3 Planning Period: 2012 2015 Table of Contents Message from the Commissioner... 3 Department Overview... 4 Department Strategic Planning Process...

More information

Development, Acquisition, Implementation, and Maintenance of Application Systems

Development, Acquisition, Implementation, and Maintenance of Application Systems Development, Acquisition, Implementation, and Maintenance of Application Systems Part of a series of notes to help Centers review their own Center internal management processes from the point of view of

More information

Data Quality Assessment. Approach

Data Quality Assessment. Approach Approach Prepared By: Sanjay Seth Data Quality Assessment Approach-Review.doc Page 1 of 15 Introduction Data quality is crucial to the success of Business Intelligence initiatives. Unless data in source

More information

Online Licensure Application System (OLAS): Nursing Licenses Faster and Easier

Online Licensure Application System (OLAS): Nursing Licenses Faster and Easier Online Licensure Application System (OLAS): Nursing Licenses Faster and Easier Category: Digital Government: Government to Citizen (G to C) Herb Thompson Deputy Division Administrator Division of Enterprise

More information

Developing accessible portals and portlets with IBM WebSphere Portal

Developing accessible portals and portlets with IBM WebSphere Portal Developing accessible portals and portlets with IBM WebSphere Portal Level: Introductory IBM Human Ability and Accessibility Center Austin, Texas February, 2006 Copyright International Business Machines

More information

How To Use Intacct

How To Use Intacct Intacct Financial Management and Accounting System Intacct is the award winning cloud financial management and accounting system specifically designed to help small and midsized enterprises improve company

More information

Streamlined Planning and Consolidation for Finance Teams Running SAP Software

Streamlined Planning and Consolidation for Finance Teams Running SAP Software SAP Solution in Detail SAP Solutions for Enterprise Performance Management, Version for SAP NetWeaver Streamlined Planning and Consolidation for Finance Teams Running SAP Software 2 SAP Solution in Detail

More information