The Progress of the NGOSS initiative towards simpler integrated management

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1 The Progress of the NGOSS initiative towards simpler integrated management Martin Creaner Vice President & CTO Tele Forum September 2002

2 Worldwide Consortium of ~400 Operators, Suppliers & Integrators Focus on Automating Operational and Processes By advancing available Technologies and Solutions within Global Communications Industry We: Provide Wealth of Industry Knowledge Facilitate Agreements between Companies Provide Opportunities for Experimentation & Co-operative

3 Technical Teams, System & Architecture Collaborate Key Work Programs Tele World Demonstrate Catalyst Showcase Create a collaborative work environment within which competitor can solve problems of mutual interest Market Centers Mobile Value Chain New Gen Networks Market Focus A Place to Do Provide the premier global OSS/BSS environment within which members can conduct business Develop proof of concept solutions to real industry problems that can subsequently be productised and sold Communicate TMF Central Website Draw direction and requirements in a market-centric fashion from key industry players Create a portal which is a resource center which the industry can use as first port of call for OSS/BSS info

4 NGOSS NGOSS is a multi-faceted program designed to produce an implementable OSS/BSS framework The major elements of NGOSS are: Process Model Systems Framework Platform Architecture Shared Data Model Compliance Program NGOSS Elements map to one another to form an end-to-end framework for OSS

5 Ordering 3 Use Case Thu Apr 05 12:47: Use Case Diagram OSS Relationship Information and Op'ns Infras'ture Dev't and Mngmnt Supplier/ Partner Gateway s Gateway Pre-Order Feasibility Request Made Contact Receive Pre-Order Feasibility Request Assess Determine Order Request InvoiceInquiry CreditViolation s Qualify Identify Solution Provide Date Provide Date Provider s Ordering 3 Process Update Contact Record No Action Required Catalog Fulfillment s Solution Available NGOSS Methodology Implementati on System Need Model Validate NGOSS Knowledge Base Run Contract Run -Time Methodology system of principles and procedures applied to a discipline

6 Ordering 3 Use Case Thu Apr 05 12:47: Use Case Diagram OSS Relationship Information and Op'ns Infras'ture Dev't and Mngmnt Supplier/ Partner Gateway s Gateway Pre-Order Feasibility Request Made Contact Receive Pre-Order Feasibility Request Assess Determine Order Request InvoiceInquiry CreditViolation s Qualify Identify Solution Provide Date Provide Date Provider s Ordering 3 Process Update Contact Record No Action Required Catalog Fulfillment s Solution Available NGOSS Methodology System Contract etom Need Model Validate NGOSS Knowledge Base Run Run -Time Methodology system of principles and procedures applied to a discipline

7 Ordering 3 Use Case Thu Apr 05 12:47: Use Case Diagram C u s t o m e r O S S Relationship Information and Op'ns Infras'ture Dev't and Mngmnt Supplier/ Partner Gateway s G a t e w a y I n t e r f a c e Pre-Order Feasibility Request Made C u s t o m e r M a n a g e m e n t I n t e r f a c e Provider s C u s t < o < msedr M C > orequest > n t < a < c St D M > > Receive Pre-Order Feasibility Request Assess Determine < < S D M > > C< < u Ss Dt om m> > e r InvoiceInquiry C u s t o m e r M a n a g e m e n t S Pe r vo idcuecst M a n a g e m e n t S e r v i c e s Qualify C u s t o m e r O r d e r M a n a g e r Identify Solution Provide Date Provide Date < < S D M > > CreditViolation O r d e r i n g 3 Process Update Contact Record No Action Required P r o d u c t Fulfillment M a n a g e r < < S D M > > Catalog < < S D M > > Solution Available Strategy, Infrastructure & Strategy & Commit Infrastructure Lifecycle Marketing & Offer & & (Application, Computing and Network) Network Element Lifecycle Supply Chain & TOM processes are captured in FAB area of etom Support & Readiness Fulfillment Assurance Billing Relationship & & (Application, Computing and Network) Supplier/Partner Relationship Evolution of etom TMN Layers correspond with TOM horizontals Sales Planning and Network Planning and System etom maps the NGOSS Processes Order Handling Problem Handling Care Processes QoS Problem Quality Configuration and Processes Network Network Network Inventory Maintenance & Provisioning Restoration Network and Systems Processes Network Element Processes Physical and Information Need Model NGOSS Knowledge Base Invoicing and Collections Rating and Discounting Network Data Validate Run Information Systems Processes Implementati on Contract Enterprise Strategic & Enterprise Planning Financial & Asset Brand, Market Research & Advertising Human s Stakeholder & External Relations Research &, Acquisition Disaster Recovery, Security & Fraud Enterprise Quality, Process & IT Planning & Architecture Run-Time

8 Strategy, Infrastructure & Strategy & Commit Infrastructure Lifecycle NGOSS Map Lifecycle Support & Readiness Fulfillment Assurance Billing Marketing & Offer Relationship & & & (Application, Computing and Network) & (Application, Computing and Network) Supply Chain & Supplier/Partner Relationship Enterprise Strategic & Enterprise Planning Brand, Market Research & Advertising Stakeholder & External Relations Disaster Recovery, Security & Fraud Financial & Asset Human s Research &, Acquisition Enterprise Quality, Process & IT Planning & Architecture

9 Level 1 Horizontal Grouping Level 1 Vertical Grouping Strategy, Infrastructure and Strategy & Commit Marketing and Offer Marketing Strategy & Policy & Offer Planning & Commitment & Offer Portfolio Strategy, Policy & Planning etom - The Level 2 Processes Infrastructure Lifecycle Mgmt & Offer Portfolio Capability Delivery External Entity Level 2 Process Element CRM Capability Delivery Marketing Capability Delivery Lifecycle Mgmt & Retirement Sales & Channel Marketing Communications & Promotion, Marketing & Performance Assessment Support & Readiness Relationship CRM Support & Process Sales & Channel CRM Readiness Fulfillment Assurance Billing Marketing Fulfilment Response Selling Order Handling etom GB921a approved and sub teams working towards updates of GB921 in time for Vegas Problem Handling Retention and Loyalty QoS / SLA Billing & Collections & Strategy & Policy Planning & Commitment & Capability Delivery & Retirement Performance Assessment & SM&O Support & Process & Readiness Configuration & Activation Problem Quality Analysis, Action & Reporting & Specific Instance Rating & & & Strategy & Policy & Plan & Commitment & Capability Delivery Performance Assessment RM&O Support & Process & Readiness Provisioning & Allocation to Instance Problem Restoration Data Collection, Analysis & Control Supply Chain & Supply Chain Supply Chain Planning Strategy & Policy & Commitment Supply Chain Capability Supply Chain & Change Supply Chain Performance Assessment Supplier/Partner Relationship S/PRM S/P Relationship Support & Process Readiness S/P Buying S/P Purchase Order S/P Problem Reporting & S/P Performance Supplier/Partner S/P Settlements & Billing Enterprise Strategic & Enterprise Planning Strategic & Planning Enterprise Architecture Planning Group Enterprise Brand, Market Research & Advertising Brand Market Research & Analysis Advertising Enterprise Quality Mgmt, Process & IT Planning & Arch. Enterprise Quality Process Arch. & Support Info Systems Strategy & Planning Knowledge Research & & Acquisition Research & Acquisition Financial & Asset Financial Real Estate Procurement Stakeholder & External Relations PR & Comm. Relations Shareholder Relations Regulatory Legal Human s HR Policies & Practices Workforce Strategy Workforce Employee & Labor Relations Disaster Recovery, Security & Fraud Disaster Recovery & Contingency Planning Security Fraud

10 Ordering 3 Use Case Thu Apr 05 12:47: Use Case Diagram OSS Relationship Information and Op'ns Infras'ture Dev't and Mngmnt Supplier/ Partner Gateway s Gateway Pre-Order Feasibility Request Made Contact Receive Pre-Order Feasibility Request Assess Determine Order Request InvoiceInquiry CreditViolation s Qualify Identify Solution Provide Date Provide Date Provider s Ordering 3 Process Update Contact Record No Action Required Catalog Fulfillment s Solution Available SIM NGOSS Methodology Implementati on System Need Model Validate NGOSS Knowledge Base Run Contract Run -Time Methodology system of principles and procedures applied to a discipline

11 Systems Integration NGOSS System Map Map (SIM GB914) available and new project Market Intelligence charter being prepared Sales/Marketing Sales Admin/Analysis Sales Force Admin. Provider Analysis Competitor Analysis Contact and Prospect Mgmt. Campaign Formulation Forecasting & Opportunities Planning Supply Chain Mgt. Industry Compliance Planning Generic Mgt. Relationship Mgmt. Order Handling Data Administration SLA/QoS Performance Analysis SLA/QoS Invoice Invoice Formatting and Distribution Collection Invoice Data Collection Invoice Disputes and Adjustments Accounts Receivable Admin. Invoice Calculation Portfolio Type Lifecycle Type Creation Type Offering Instance Lifecycle Instance Performance Analysis Instance Design Instance Testing Instance Usage Analysis Instance Trouble Administration Network/ Network Planning Network Testing Network Coordinator Network Network Usage Aggregation Network Trouble Administration Network Fault Analysis Network Performance Analysis Planning and Installation Logical Network Designer Provisioning Element Performance Analysis Fault Collection Fault Analysis Fault Correction Performance Control Usage Collection Performance Monitoring testing Equipment Equipment Physical Network Equip. Planning and Installation Equipment Systems Work Workforce

12 Ordering 3 Use Case Thu Apr 05 12:47: Use Case Diagram OSS Relationship Information and Op'ns Infras'ture Dev't and Mngmnt Supplier/ Partner Gateway s Gateway Pre-Order Feasibility Request Made Contact Receive Pre-Order Feasibility Request Assess Determine Order Request InvoiceInquiry CreditViolation s Qualify Identify Solution Provide Date Provide Date Provider s Ordering 3 Process Update Contact Record No Action Required Catalog Fulfillment s Solution Available System NGOSS Methodology Red Team underway addressing Contract Specification, Behavior & Control, Security, Metamodel and Distribution s aspects of the Architecture. Major deliverables scheduled for TMW Las Vegas 2002 Need Model Validate NGOSS Knowledge Base Run Implementati on Contract Run -Time Methodology system of principles and procedures applied to a discipline

13 Ordering 3 Use Case Thu Apr 05 12:47: Use Case Diagram OSS Relationship Information and Op'ns Infras'ture Dev't and Mngmnt Supplier/ Partner Gateway s Gateway Pre-Order Feasibility Request Made Contact Receive Pre-Order Feasibility Request Assess Determine Order Request InvoiceInquiry CreditViolation s Qualify Identify Solution Provide Date Provide Date Provider s Ordering 3 Process Update Contact Record No Action Required Catalog Fulfillment s Solution Available System NGOSS Methodology Shared Information/Data Modeling team (SID) has been released as document number GB922. Implementati on Need Model Validate NGOSS Knowledge Base Run Contract Run -Time Methodology system of principles and procedures applied to a discipline

14 What Is SID The SID is an organized collection of business and system entity definitions and UML models that Sales/Market Invoicing Provide a common information/data language Depict the relationships among the entities Portfolio Equipment Work Provide a set of management abstractions

15 Strategy, Infrastructure & Enterprise Supplier/Partner Suppliers/Partners Market, & Market, and (Application, Computing and Network) (Application, Computing and Network) Supplier/Partner Shareholders Tele Forum October, 2001 Supplier/Partner Employees Sales/Marketing Market Intelligence Sales Admin/Analysis Portfolio Type Lifecycle Network Planning Network Testing Sales Force Admin. Provider Analysis Competitor Analysis Relationship Mgmt. Order Handling Type Creation Network Co- ordinator Network Network Fault Analysis Network Usage Aggregation Type Offering Equipment Other Stakeholders Contact and Prospect Mgmt. Campaign Formulation Data Administration SLA/QoS Performance Analysis SLA/QoS Network Trouble Administration Network Performance Analysis Equipment Physical Network Instance Lifecycle Forecasting & Opportunities Planning Invoice Invoice Formatting and Distribution Collection Invoice Data Collection Equip. Planning and Installation Equipment Systems SID and NGOSS Instance Performance Analysis Instance Design Instance Testing Planning and Installation Logical Network Designer Provisioning Element Supply Chain Mgt. Industry Compliance Invoice Disputes and Adjustments Accounts Receivable Admin. Invoice Calculation Performance Analysis Fault Collection Fault Analysis Fault Correction Planning Instance Usage Analysis Instance Trouble Administration Generic Mgt. Performance Mangement Control Usage Collection Performance Monitoring testing SID is the NGOSS glue Provides a business view system view implementation view Three views necessary to ensure that business requirements can drive system design and implementation

16 Ordering 3 Use Case Thu Apr 05 12:47: Use Case Diagram OSS Relationship Information and Op'ns Infras'ture Dev't and Mngmnt Supplier/ Partner Gateway s Gateway Pre-Order Feasibility Request Made Contact Receive Pre-Order Feasibility Request Assess Determine Order Request InvoiceInquiry CreditViolation s Qualify Identify Solution Provide Date Provide Date Provider s Ordering 3 Process Update Contact Record No Action Required Catalog Fulfillment s Solution Available System NGOSS Methodology Implementati on Need Model Validate NGOSS Knowledge Base Run Contract NGOSS Complience TMF 050 and TMF 050a have been produced and are available for member comment. Run -Time Methodology system of principles and procedures applied to a discipline

17 Compliance Program Documents (TMF 50, 50A) Testing Strategy (TMF050) Testing Information Requirements (TMF050A) ( Neutral) Specific Testing (TMF050B, C, C, D D )) ( Specific) TMF 050 provides justification Current business scope Testing components expected Testing strategy/principles Available as member evaluation

18 Compliance Program Documents (TMF 50, 50A) Testing Strategy (TMF050) Testing Information Requirements (TMF050A) ( Neutral) Specific Testing (TMF050B, C, C, D D ) ) ( Specific) TMF 050A provides Information model Test classification Test cases XML schemas Available as member evaluation TMF 050B, C, D are under construction

19 Ordering 3 Use Case Thu Apr 05 12:47: Use Case Diagram OSS Relationship Information and Op'ns Infras'ture Dev't and Mngmnt Supplier/ Partner Gateway s Gateway Pre-Order Feasibility Request Made Contact Receive Pre-Order Feasibility Request Assess Determine Order Request InvoiceInquiry CreditViolation s Qualify Identify Solution Provide Date Provide Date Provider s Ordering 3 Process Update Contact Record No Action Required Catalog Fulfillment s Solution Available SIM NGOSS Methodology Red Team Implementati on System SID etom Need Model Validate NGOSS Knowledge Base Run Contract NGOSS Complience Run -Time Methodology system of principles and procedures applied to a discipline

20 Using NGOSS System Runtime Knowledge Base SP Inventory of Processes etom GB921 SP Inventory of OSS Systems SIM GB914 ISV to ISV software integration Red Team Outputs SID GB922 Compliance TMF050 TMF050A Systems architecture planning and development Red Team Outputs TMF Catalyst Team etom GB921 SIM GB914 Red Team Outputs Catalyst Demonstration at TMF SID GB922 Compliance TMF050 TMF050A

21 Summary The NGOSS teams have made significant progress over the past 18 months. Major challenge going forward include completion of a number of the working areas promote tight end to end linkage To influence this work. get involved!!

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