Google Apps Connector for BlackBerry Enterprise Server Users

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1 Google Apps Connector for BlackBerry Enterprise Server Users Google Apps Connector for BlackBerry Enterprise Server is a Google offering that lets you access your Google Apps Mail, Calendar, and Contacts through your native BlackBerry applications. Key Features of Using the Google Apps Connector Updates Reading Deleting Archiving Starred Messages Contacts GAL Mail is pushed your device (updates every 60 seconds). Messages read on your BlackBerry show as read in Gmail, and vice versa. Messages deleted on your BlackBerry are deleted in Gmail, and vice versa. Messages moved to the Archived folder on your BlackBerry are archived in Gmail, and vice versa. Messages moved to the Starred folder on your BlackBerry are starred in Gmail, and vice versa. Synced between your BlackBerry and Gmail. Search the Global Address List from your BlackBerry for information about other users in your domain. Folders/Labels Select which folders/labels to sync. Calendar Device Limitations: Synced between your BlackBerry and Gmail. If you are switching from using Gmail for BlackBerry on your device, note that your BlackBerry consumes less power with Google Apps Connector than it did before with Gmail on your device because it needs to transfer less data. Contacts can take up to 5 minutes to update (from Gmail to device) Memopad, Tasks and Password Keeper are local to your BlackBerry and don't sync to other devices. Setting up your Google Apps Account The set-up requires backing-up, wiping, and reactivating your device. Although setup will take a few extra steps, the experience of accessing Google Apps through the native BlackBerry applications will include faster synchronization and enhanced battery life. If you have questions, please contact NJIT Helpdesk. Getting Started Important: Do not start these steps until NJIT Helpdesk has contacted you. We must set up your account first.

2 First, do you have any data on your phone you want to back up and restore? s stored in the native application on your BlackBerry SMS messages Task lists Memos Themes Settings Photos not stored on your memory card Passwords stored in password keeper on your device NOTE: Do not restore contacts with BlackBerry Desktop Manager if you are converting to use Google Apps. If you do so, your contacts will not sync properly between your device and Google Apps. If yes, follow the steps below. If no, you can skip the first and last steps (Back up your BlackBerry and Restore your BlackBerry data). Steps for Enterprise Activation are: Back up your BlackBerry (if applicable) Remove Google Sync from your BlackBerry Wipe your data from your BlackBerry Activate and synchronize your BlackBerry Restore your BlackBerry data (if applicable) These steps are described in detail below. Back up your BlackBerry Migrating to Google Apps Connector for BlackBerry Enterprise Server requires completely wiping your BlackBerry, so if you have any data you want to save, back it up first. The following section describes using BlackBerry Desktop Manager to back up your device. 1. Download BlackBerry Desktop Manager from the BlackBerry North America support site. 2. Turn off wireless synchronization on your BlackBerry for each application you need to back up. Here are some examples: o Contacts NOTE: Do not restore contacts on your BlackBerry Desktop Manager. o Tasks a. Open your Tasks list. b. Select Menu > Options. c. Change Wireless Synchronization to No. d. Click the back button and save. o Notes a. Open your MemoPad. b. Select Menu > Options. c. Change Wireless Synchronization to No. d. Click the back button and save.

3 3. Start up BlackBerry Desktop Manager (select Start > Applications > BlackBerry > BlackBerry Desktop Manager.) 4. Connect your BlackBerry to your computer with a USB cable. 5. If prompted, enter your BlackBerry password - this is the password you use to unlock your BlackBerry screen. (Your BlackBerry and LDAP passwords aren't necessarily the same.) 6. From the main menu, select Backup and Restore. 7. In BlackBerry Desktop Manager go the advanced section of Backup and Restore, and select Refresh in the Device Databases pane (on the right side of the window).

4 The names of the applications whose data you want to back up appear in bold. Note If one or more of the application names is not in bold, start over. 8. Click the back button. 9. Click Backup. 10. To name the backup file, type your username and the date in the following format: your_user_name-(yyyy-mm-dd) as the file name. Be sure to insert a hyphen (-) and a space after your username. 11. Click Save. Remove Google Sync from your BlackBerry You can't activate your BlackBerry with Google Apps for BlackBerry Server if Google Sync is installed. Since Google Apps Connector automatically syncs your Calendar and Contacts, so you no longer need Google Sync. If you do not currently use Google Sync skip to next section Wipe your data from your Blackberry If you don't remove the Google Sync application you may receive duplicate contacts and calendar information. To uninstall Google Sync:

5 1. On your BlackBerry, go to Options > Advanced Options. 2. Go to Applications > Google Sync. 3. Go to Menu > Delete. 4. When prompted, select Yes to delete Google Sync and reboot your BlackBerry..

6 Wipe your data from your Blackberry Important: Make sure you have a complete backup of your device before proceeding. See the above steps. This step erases all data (but not applications) from your BlackBerry. 1. On your BlackBerry device home screen press the menu button to display all applications. 2. Open the Options application. 3. Select the Security Options entry. 4. Select General Settings. 5. Press the menu button. 6. Select the Wipe Handheld option. This erases all data. You don't need to erase any applications. 7. Select Continue. 8. Enter "blackberry" to confirm the handheld wipe. Activate and synchronize your BlackBerry 1. Skip the Wizard Setup by selecting either Remind Me Later or Don't Ask Me Again. 2. Press the menu button to list all applications on the phone. 3. Open the Manage Connections application. 4. Select Mobile Network and click to enable. 5. Press the back button to exit the application. 6. Open the Options application. 7. Select the Advanced Options entry. 8. Select the Enterprise Activation entry. 9. Enter the primary address associated with your Google Apps account. 10. Enter the BlackBerry activation password provided by NJIT Helpdesk. 11. Press the menu button and select Activate. Your BlackBerry will synchronize your , calendar and contacts with your Google Apps account. This process can take 5 to 15 minutes to fully initialize. During the activation process, you can continue to use the device. After activation, you can view your Google Apps information through your standard BlackBerry interface. A few options: 1. Checking your You may want to enable folder redirection on your BlackBerry device. By default only your inbox and sent items are sent to your device. See the BlackBerry help for how to enable folder redirection to receive other folders/labels on the device. 2. Configure delete settings: Go to setting under Options > Reconciliation> Delete On. By default this is set to Handheld, which deletes messages only on the device, and not from your Gmail account. You may choose to change this setting to Mailbox & Handheld. Restore your BlackBerry data To restore your BlackBerry data using BlackBerry Desktop Manager (available for PC only): 1. Open the BlackBerry Desktop Manager and connect your BlackBerry to your computer with a USB cable. 2. If prompted, enter your BlackBerry password - this is the password you use to unlock your BlackBerry screen. (Your BlackBerry and LDAP passwords aren't necessarily the same.)

7 3. Click the Backup and Restore icon, and then click Advanced.

8 4. Go to File > Open. 5. In the dialog that appears, select your saved backup file and click Open. The Backup and Restore dialog that appears contains two panes. The left side is your backup file, and the right side is your BlackBerry. Because your BlackBerry is now activated with Google Apps, applications like the Address Book, Password Keeper, MemoPad, and Tasks are configured to sync automatically through Wireless Synchronization. These items appear grayed out in the device list and data can't be restored through BlackBerry Desktop Manager until you turn off Wireless Synchronization individually for each of these applications on your BlackBerry.

9 6. Turn off Wireless Synchronization individually on your BlackBerry for each grayed out application to which you want to restore data. For example, to turn off Wireless Synchronization for your Tasks: a. Open the Task List. b. Go to Menu > Options. c. Change Wireless Synchronization to No. d. Press the back button and save. 7. Once you have turned off Wireless Reconciliation for the applications to which you want to restore data, select Refresh within BlackBerry Desktop Manager. These applications will no longer be grayed out.

10 8. To restore data to your BlackBerry, select an item in the left pane, then click the right arrow button between the panes. NOTE: Do not restore contacts on BlackBerry Desktop Manager. 9. When you're finished restoring data to your BlackBerry, re-enable Wireless Synchronization on your BlackBerry for affected applications.