Collect with Confidence

Transcription

1 Fully Integrated IP Telephony System for Collectors Designed Exclusively for Debtmaster Collect with Confidence CallThru by Comtronic Systems

2 We have been utilizing the Debtmaster collection platform for nearly 15 years, and the addition of CallThru makes the relationship between software, phones, call recording and document storage a complete package. The single point of support is invaluable. -- M. Lammers

3 COMPLETE COLLECTION TECHNOLOGY BY COMTRONIC SYSTEMS Collect with Confidence Using Intelligent Telephony & Collection Software Whether you re a small office or an agency with many call centers, Debtmaster with CallThru can help boost agent efficiency, reduce operating costs, and strengthen your compliance strategy. Our award-winning Debtmaster collection software securely manages debtor information, payment utilities, reporting tools, and documentation resources, all available to your agents with a few mouse clicks. Activate the fully integrated CallThru IP-based phone system to streamline workflows, save on voice services, and help your collection agents operate within FDCPA, TCPA, and other federal/ state guildelines. Voice Broadcasting CPM Fully Integrated with Debtmaster Power Dialing CallThru IVR ACD CallThru is the industry s first collection-specific IP-based phone system. Features include: 3 Fully integrated with Debtmaster so agents use a single application 3 SIP-ready phone system takes advantage of flexible & affordable voice services 3 Interactive Voice Response (IVR) for compliant messaging & 24x7 payments 3 Automated Call Distribution (ACD) for intelligent incoming call handling 3 Advanced Reporting, Agent Monitoring and Call Recording for training, coaching & compliance 3 Cell Phone Management (CPM) module & Time Zone Sensitivity for dialing control & compliance 3 Power Dialing for continuous, compliant outgoing calls 3 Voice Broadcasting (Interactive Messaging) for maximum right-party connections SIP-Ready Call Recording CALLTHRU INTEGRATED IP TELEPHONY 3

4 MANAGE YOUR ENTERPRISE WITH THE DEBTMASTER SUITE Debtmaster CallThru ClientAccess TM Fully Integrated Software: CallThru & ClientAccess fully integrate with your Debtmaster collection software for quick installation, seamless operation & secure, real-time data access. Comprehensive Information: Debtmaster with CallThru delivers instant screen pops containing complete, current debtor information so agents are prepared to connect & collect. Interactive Voice Messaging: CallThru uses the most current debtor information stored in Debtmaster to schedule a constant stream of rightparty connections to agents according to debtor dialing consent flags, time zones & account history. Security & Compliance: Debtmaster with CallThru makes it easy to store recorded calls for compliance monitoring with FDCPA, TCPA, and other federal/state guildelines. Data encryption & agent monitoring tools promote security & productivity from any location. Easy Payments Anytime: Sophisticated Interactive Voice Recognition technology & Digital Voice Broadcasting help you provide superior customer experience with 24x7 voice messaging & agentless payment collection. 4 CALLTHRU INTEGRATED IP TELEPHONY

5 FULLY INTEGRATED SECURE COLLECTION TECHNOLOGY Enjoy Quick Installation & Built-In Compliance Support Debtmaster with CallThru is a fully integrated collection platform that enables you to easily launch operations, minimize compliance risk, and maximize cost savings. Our collection platform installs quickly to get your business up and running within hours. The all-in-one design helps you enjoy simpler IT support, reduce costs associated with multiple vendors, and lower your overall cost of ownership. Remote staff can access the software and telephony via affordable cloud based data services, but you can still monitor and manage their work to ensure compliance and consistency just as if they were in the office. Debtmaster with CallThru strengthens your compliance strategy by managing all your data and collector activity in a single secure application. In addition to its secure design, our collection platform includes built-in compliance tools that help collectors operate consistently within FDCPA, TCPA, and other federal/state guildelines. CALLTHRU AWARD-WINNING COLLECTION TELEPHONY Collection Advisor Top 5 Dialers & Voice Messaging Solutions of 2014 Collection Advisor Top IVR Solution of 2014 CALLTHRU INTEGRATED IP TELEPHONY 5

6 CALLTHRU INTELLIGENT SOFTPHONE TECHNOLOGY SAVES MONEY, TIME, AND WORKSPACE Maximize Productivity for Your Collectors in Any Location If your agency is looking for ways to improve reliability and lower the cost of communication services, you will love CallThru. Imagine a collector workstation with nothing but a computer, USB headset, and mouse. CallThru is a SIP-ready, collection-specific phone system that replaces outdated phone hardware, reduces the footprint of wires and hardware in your workspace, and captures better telco rates. Our intelligent phone technology uses real-time debtor information from your Debtmaster database to reduce collector errors and make compliance easier. CallThru features faster dialing, a focused collector interface, easy call monitoring and recording, compliant interactive messaging, and agent workflow management. Our all-in-one collection platform ensures a unified experience for agents no matter where they work. You can save money every month when you swap traditional T1 or POTS lines for the latest Session Initiation Protocol (SIP) telco offerings. SIP services also keep you flexible for ramping up or down as your business evolves. Confused by all the options? We can help. Call Comtronic Systems any time for a quick look at the benefits of SIP WHAT IS SIP? Curious about SIP services? Try this concise overview online: SIP Trunking Explained by Michael Cavanaugh, or call our friendly Comtronic staff Monday through Friday, 7am-4pm Pacific and we will be happy to answer your questions in plain English CALLTHRU INTEGRATED IP TELEPHONY

7 We use CallThru IVR to route inbound calls to wherever they need to go. Debtors can quickly reach a live person or make an automated payment without the need to speak with an agent. CallThru IVR gives us the ability to provide options for whatever the circumstance and comfort level the debtor might require. R. Naylor

8 BETTER CUSTOMER SERVICE WITH FULLY INTEGRATED IP-TELEPHONY Accept Agentless Payments Any Time IVR payment options give debtors exactly what they are looking for; 24-hour availability! B. Cloud Promote a quality customer experience with CallThru, the first IPbased phone system created specifically for the collection industry. CallThru replaces your PBX with a SIP-ready telephony system that integrates seamlessly with Debtmaster. Our Debtmaster plus CallThru collection software platform helps you manage compliance by storing information in a single database, and giving agents direct, real-time access to the most current debtor data. CallThru integrated telephony features include the essential multilingual Interactive Voice Response (IVR) with revolutionary high-fidelity sound quality. The IVR is like your digital receptionist that greets callers with the appropriate disclosures, quickly guides them to the right agent, and assists them with completing basic services whenever a live agent is unavailable. With CallThru IVR agents can customize text-to-speech messaging to match debtor demographics with dozens of voice languages and dialects for the right professional image. To accept payments any time without adding a single agent to your staff, simply configure your IVR system to verify debtor information (e.g. the last four digits of a social security number, inbound caller ID), which grants the caller access to their current balance, next payment date, amount due, and payment options. 8 CALLTHRU INTEGRATED IP TELEPHONY

9 INBOUND INTELLIGENT CALL ROUTING WITH INSTANT SCREEN POPS & REAL-TIME DATA Streamline Collector Workflows for Better Returns COLLECTOR WINDOW ACCOUNT SCREEN POP CALL LOG Maximize agent efficiency with CallThru Intelligent Call Routing (ICR). ICR distributes inbound and outbound calls to quickly match debtors with the right live agents based on account assignments, languages, needs, skill requirements, and other pre-defined attributes. CallThru is a fully integrated telephony system that helps you manage agent compliance and efficiency. Incoming calls generate caller ID and screen pops that equip agents with complete real-time debtor information from the Debtmaster database. Power dialing and Cell Phone Management help collectors schedule compliant outbound calls throughout the day to generate more connections, work more accounts, and recover more debt. Debtmaster with CallThru allows you to prioritize inbound and outbound phone traffic for smooth, efficient operations. The CallThru Agent Queue and Right-Party Verification ensure that debtors are matched with the right agent every time. Missed promise dates automatically schedule calls for agents to provide timely follow-up. CALLTHRU INTEGRATED IP TELEPHONY 9

10 BETTER COMPLIANCE & TRAINING WITH INTEGRATED CALL RECORDING & AGENT MONITORING Protect Your Business & Improve Agent Performance Debtmaster CallThru Debtmaster with CallThru features integrated call recording for easier compliance monitoring with FDCPA, TCPA, and other federal/state guildelines. Each recorded call is encrypted and stored with the associated debtor account in your Debtmaster database. Recordings can be used to verify compliant phone conversations or highlight excellent collector performance for training and coaching. No more cobbling data from multiple sources! CallThru reports blend phone activity and collector feedback with collection-related activity stored in Debtmaster for a more complete picture of agent performance. Encrypted recordings can be shared securely with clients that use the special Comtronic media player (which decrypts and plays the recording). Configurable auto-purge features help you manage recorded call storage. Training and performance improvements are a snap with CallThru call recordings. Feature your best agents in action to duplicate outstanding compliance performance, and cultivate consistency across your entire collection staff. You can sample calls to ensure agents adhere to compliance strategies, or showcase star performers as a part of your incentive program. 10 CALLTHRU INTEGRATED IP TELEPHONY

11 COMPLIANT DIALING CONTROLS WITH CELL PHONE MANAGEMENT MODULE & TIME ZONE SENSITIVITY Provide a Quality Customer Experience at Your Agency Reduce costly errors with CallThru intelligent dialing features like Cell Phone Management (CPM) Module and time zone sensitivity. Our unified telephony and collection software platform ensures that your agents have the most current debtor information for making and scheduling calls. CallThru also uses time zone sensitivity to prevent agents from dialing phone numbers outside of regulated FDCPA calling hours. Thanks to our all-in-one design, CallThru has real-time access to the most current phone numbers and locations available directly from your Debtmaster database. The CPM module enables you to import cell phone information from any source, and helps you identify known cell phone numbers in the Debtmaster database. Use the CallThru CPM to maintain tight control over dialing procedures. Up-to-date phone information like phone flags, status, and consent/ non-consent to dial are essential to compliant, quality debtor experience. CALLTHRU INTEGRATED IP TELEPHONY 11

12 OUTBOUND CALL MANAGEMENT WITH BUILT-IN COMPLIANCE Power Up Your Productivity with Power Dialing Help your team improve performance with a steady stream of outbound connections flowing from each agent s desktop. The CallThru Power Dialing system initiates calls from collector work lists and eliminates time-consuming and redundant tasks like misdials, waits between calls, and voic pickups. Easyto-use features like Click-to-Dial and Answering Machine Handoff improve efficiency and reduce manual mistakes. No need to wait for the beep. The Answering Machine Handoff feature lets collectors move on to the next account or phone number, and leaves your perfect (and compliant) voice message every time. Select from your pre-recorded messages, or design a message that uses the CallThru IVR text-to-speech engine to insert debtor-specific reference information. Thanks to our all-in-one software design, Power Dialing uses real-time debtor information stored in the Debtmaster database (such as consent to dial and time zone) to help you maintain compliance for every outgoing call. Agents who manage highbalance or complex accounts can run Power Dialing in Preview Mode to study accounts before calls are placed. Managers can track agent performance, monitor workflows, and incorporate call activity with built-in Debtmaster reporting and analytics. 12 CALLTHRU INTEGRATED IP TELEPHONY

13 FULLY INTEGRATED VOICE BROADCASTING WITH INTERACTIVE RIGHT-PARTY MESSAGING Lower Your Overhead & Raise Your Recovery Rates You can support agent productivity and boost recovery rates with more right-party connections using CallThru Voice Broadcasting (Interactive Messaging). The CallThru Voice Broadcasting and multilingual IVR systems are unmatched in usability, affordability, and compliance. CallThru integrates seamlessly with Debtmaster, which means outgoing calls can be scheduled according to dialing consent flags, time zones, and account history. CallThru Voice Broadcasting uses the most current debtor information in the Debtmaster database plus lifelike text-to-speech messages to target right-party connections by asking for people by name. Debtors can connect with a live agent by pressing a key on their telephone. True connections prompt agents with instant screen pops from Debtmaster that contain complete debtor account information. Calls can be recorded, stored, and encrypted to meet key compliance requirements. CallThru is SIP-compatible, which can help you save money with your service provider. Unlike third-party vendors, Comtronic Systems does not charge per-connection or per-minute fees. Our collection software gives you the freedom to run campaigns and manage low-balance or questionable accounts. Campaign and call disposition information is automatically populated in Debtmaster so agents can view important call results in real-time. CallThru Voice Broadcasting works seamlessly with our Debtmaster Collection Software. No need to export/ import data files for campaigns because the system feeds from our database in real-time. We get fast Debtor connections and save on the data management expense. O. Garrett With more accounts than ever, CallThru keeps us ahead of even our largest competitors. M. St. John CALLTHRU INTEGRATED IP TELEPHONY 13

14 SEE WHAT TRUE EFFICIENCY LOOKS LIKE Schedule a Demo and See Debtmaster with CallThru for Yourself Collect with Confidence Smart business owners rely on Debtmaster with CallThru because of its proven track record to increase productivity for debt collection departments and agencies. Debtmaster is an easy-to-operate, all-inclusive collection software package designed to meet the specific needs of the collection industry. By combining easy-access to debtor information with intelligent IP-telephony, Debtmaster helps businesses to recover more debt and maintain compliance. What s more, Comtronic Systems is your one-stop vendor for sales, service, and support. We make it easy for you to grow your business into an efficient and profitable operation. Call Comtronic today to schedule your Debtmaster with CallThru demonstration and see for yourself why Debtmaster has remained an industry leader for more than 30 years. Debtmaster, CallThru, ClientAccess, and Comtronic are either registered trademark(s) or trademark(s) of Comtronic Systems, LLC in the United States and other countries. 14 CALLTHRU INTEGRATED IP TELEPHONY

15 CONTACT OUR FRIENDLY SALES STAFF & GET DEBTMASTER WITH CALLTHRU US & Canada International Online

16 CREATORS OF THE AWARD-WINNING DEBTMASTER FEATURING CALLTHRU IP-BASED TELEPHONY Serving the Collection Industry for Over 30 Years Founded in 1980, Comtronic Systems remains a worldwide leader in collection technology featuring the award-winning Debtmaster collection software suite. With a 30-year reputation for quality, Debtmaster continues to set the standard for PC-based collection technology by monitoring and adapting to evolving requirements for the collection industry. Debtmaster offers a complete package for everyone from small debt buyers to large collection departments and agencies who seek a comprehensive, user-friendly software solution. Business owners can integrate the CallThru IP-based telephony system with the Debtmaster collection software to keep their call centers compliant, efficient, and profitable. Add the ClientAccess web portal for on-demand client reporting available 24x7. The Comtronic reputation for quality and reliability is matched by its record of superb customer support. Debtmaster is the all-in-one collection software available with the convenience of a single vendor. Debtmaster Collection Software CallThru Integrated IP Telephony ClientAccessTM Secure Client Reporting Get Debtmaster and get the confidence which only a trusted vendor like Comtronic Systems can provide. Collect with Confidence