CONTENTS. Performing a Transaction in Five Steps 5

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2 CONTENTS Quick-Start Guide 5 Performing a Transaction in Five Steps 5 Prerequisites 5 Processing a Transaction 5 Getting Started with Converge Mobile 6 What is Converge Mobile? 6 What is Converge? 6 What can Converge Mobile do? 7 What card readers does Converge Mobile support? 8 Ingenico icmp PIN pad 8 Connecting the icmp PIN pad with my Android mobile device 9 Ingenico RP457c Card Reader 11 Connecting the RP457c card reader via audio jack with my Android mobile device in first time setup 12 Connecting the RP457c card reader via Bluetooth with my Android mobile device in first time setup 14 Connecting the RP457c card reader via Bluetooth with my Android mobile device through Settings 15 Frequently Asked Questions for First Time Users 17 How do I accept a customer s signature? 17 Where do I get the Converge Mobile app? 17 How do I launch Converge Mobile? 17

3 How do I disconnect devices from my icmp card reader? 18 How do I reset my Converge Mobile passcode? 19 Learning the Application 20 How do I use Converge Mobile for the first time? 20 How do I change my settings? 22 Processing Transactions with Converge Mobile 24 How do I add an item to the shopping cart? 24 How do I specify tax? 25 How do I specify discounts? 28 How do I specify gratuity? 30 How do I perform a transaction? 29 How do I process chip card (EMV) transactions? 30 A word on EMV processing 30 Processing Transactions with the icmp Card Reader 31 How do I process swipe transactions? 34 Debit Card Processing 35 Completing the Transaction 36 How do I perform a manually-entered transaction? 38

4 Processing Transactions with the Ingenico RP457c 40 How do I process chip card transactions (EMV Transactions)? 40 How do I process magstripe swipe transactions? 43 How do I process contactless transactions? 46 Printing a Receipt 49 Canceling a Transaction 50 Refunding a Transaction 51 Voiding a Transaction 53 Troubleshooting 55 How do I disconnect a card reader from my mobile device? 55 Where do I get Converge Mobile credentials? 57 How do I set the icmp card reader back to bluetooth mode? 57 What should I do if I select the wrong option when pairing an icmp card reader? 61 How do I disable the sounds in Converge Mobile? 61 What does Error Code mean, and how to resolve it? 62

5 Quick-start Guide 5 Quick-Start Guide Performing a Transaction in Five Steps Prerequisites A smart phone or tablet with Android 5.0 The Ingenico icmp PIN pad or the Ingenico RP457c card reader Active Converge account with valid sign-in credentials Please note, if you do not have Converge Mobile login credentials, refer to your Welcome Kit for the training phone number to get started. Processing a Transaction Step 1 Download Converge Mobile on your mobile device. Step 2 Launch Converge Mobile and follow the Setup wizard, connecting your card reader during the process. Step 3 From the main screen, add items to your cart and press Checkout. Step 4 Select the desired payment type for the transaction. Step 5 For card transactions, follow the prompts on the icmp or within the mobile app (for the Ingenico RP457c) to complete the transaction.

6 Getting Started With Converge Mobile 6 Getting Started with Converge Mobile What is Converge Mobile? Converge Mobile 1.3 supports chip card (EMV) transactions via the Ingenico icmp PIN pad as well as the Ingenico RP457c card reader. Converge Mobile is a mobile Point of Sale (mpos) that connects your ios or Android mobile device to a card reader that accepts magstripe, contactless, and chip card payment options. The process to connect your device is quick and easy, and in only a few steps, you ll be ready to accept and process credit card payments through the Converge platform. What is Converge? Converge is an omni-channel payments platform that allows you to process payments in multiple environments, including in-store, mobile, back office mail/phone order, and e-commerce. You can access Converge using the web application at In Converge, you can view additional payment management and reporting tools.

7 7 Getting Started With Converge Mobile What can Converge Mobile do? Converge Mobile allows you to take payments wherever you are. With a simple mobile app available on most smartphones running Android and a supported card reader, you have the necessary tools to accept and process credit card payments backed by the security of the Converge platform. As of version 1.3, Converge Mobile supports credit card, debit card, and cash transactions. Credit and debit can be processed with chip card (EMV), magstripe, or contactless ( tap and pay via card or mobile wallet, such as ApplePay or AndroidPay). In Converge Mobile, you can choose to manually enter a card with the icmp, or take cash or credit and debit cards.

8 Getting Started With Converge Mobile 8 What card readers does Converge Mobile support? Converge Mobile currently supports the Ingenico icmp PIN pad over Bluetooth connectivity and the Ingenico RP457c card reader using Bluetooth or audio jack. Receipts can be ed or printed using one of two supported Bluetooth printers - Star SM220i and Star SMT300i. Converge Mobile works on Android smartphones and tablets running Android 5.0 and higher. Ingenico icmp PIN pad Right-Hand Side Bottom View of Card reader The icmp has a touch keyboard for data entry, function menu button (1), decline (2), back (3), and confirmation (4) buttons. On the right side of the device, you ll see the charging port (A) for charging and connecting to a PC, as well as the power button (B). When performing a chip card transaction, the customer will insert the chip card into the bottom of the device, chip first. The customer will leave their card in the device until the transaction has been processed. When performing a transaction with a magnetic stripe card, the card is swiped at the top of the device. Contactless payments are tapped gently to the front of the device.

9 9 Connecting The Icmp Pin Pad With My Android Mobile Device Connecting the icmp PIN pad with my Android mobile device When you launch Converge Mobile for the first time, select Set Up Mobile Card Payments and enter your Converge Mobile credentials to walk through the Setup Wizard. Please note, if you wish to connect a card reader later, you can select Skip Card Reader Connection at the bottom of the screen. You can go to the General Settings and select Card Reader in order to add a device. Please consult How Do I Change My Settings? on page 22 to see the options. To connect your icmp PIN pad with your Android mobile device, simply follow the instructions on the Setup wizard. 1. Select the icmp from the supported card reader type list. 2. Power on your icmp and charge it if necessary. 3. Select Standard connection option for Android devices by tapping the F2 button. 4. Wait for Converge Mobile to look for any available devices.

10 Connecting The Icmp Pin Pad With My Android Mobile Device The icmp PIN pad will display a Bluetooth pairing PIN on its screen. 6. Enter that PIN number into Converge Mobile when prompted. 7. The icmp PIN pad will pair with your Android device.

11 11 Ingenico Rp457c Card Reader Ingenico RP457c Card Reader The Ingenico RP457c card reader connects with your mobile device via audio jack or Bluetooth. It accepts magstripe cards, chip cards and NFC/contactless payments, including mobile wallets like Apple Pay.

12 Connecting The Rp457c Via Audio Jack 12 Connecting the RP457c via audio jack From the initial setup, enter your Converge Mobile credentials. Then simply follow the instructions on the setup wizard to connect your RP457c card reader with your Android mobile device. 1. Select RP457c from the Select Your Card Reader Type screen. *Please note that some Android devices may have compatibility issues with the RP457c card reader, you can view the complete list of compatible devices by clicking on the link.

13 13 Connecting The Rp457c Via Audio Jack 2. Plug your RP457c card reader into your Android device s audio jack, then press the green Next button to continue. 3. Your Android device will start searching for the RP457c card reader to establish a connection with it. 4. Once connected successfully via audio jack, you can choose to connect your RP457c via Bluetooth on the Connected Successfully screen.

14 Connect The Rp457c Via Bluetooth 14 Connect the RP457c via Bluetooth First of all, make sure your RP457c card reader is successfully connected with your Android device via audio jack (follow instructions on page 12 and 13 if you haven t done so) and it s still plugged in. 1. Click on the green Connect via Bluetooth button on your Android screen to initiate Bluetooth pairing. 2. Confirm the Bluetooth pairing code once it appears. 3. If successful, you will see the Connected Successfully screen as shown below and you can move on to the next step by clicking on the green Done button. If unsuccessful, you can still finish the setup and try Bluetooth pairing again through the Settings menu.

15 15 Connect The Rp457c Via Bluetooth From Settings Connect the RP457c via Bluetooth from Settings If you skipped card reader connection during first time setup, or the attempt to connect failed, you can still connect a card reader from the General Settings menu. 1. Click on the Menu icon on the top right corner of your Converge Mobile screen and click on General Settings. 2. Select Card Reader from the menu option. 3. Select AUDIOJACK from the Connected Card Readers list. (If you have your RP457c already connected with your Android device via audio jack, it will show up in the list with a green audio jack icon indicating the type of connection. If not, click on the green Connect New Card Reader button at the bottom to connect via audio jack first.)

16 Connect The Rp457c Via Bluetooth From Settings Click on Pair when you see a popup asking whether you want to pair your RP457c with your Android device via Bluetooth. 5. Wait for Converge Mobile to establishing the Bluetooth connection. 6. Confirm the Bluetooth pairing code when it prompts. 7. You will see a screen with the result of the Bluetooth Connection.

17 17 Frequently Asked Questions For First Time Users Frequently Asked Questions for First Time Users How do I accept a customer s signature? The electronic signature is performed on your mobile device. After a card transaction has processed, you will give your mobile device to the customer to sign. The customer may also sign the printed receipt. Where do I get the Converge Mobile app? Converge Mobile is available in the Google Play store: Google Play Store - https://play.google.com/store/apps/details?id=com.elavon.discovery.convergemobile&hl=en How do I launch Converge Mobile? From your mobile device s home screen, navigate to the Converge Mobile application, and select the app to launch it.

18 Frequently Asked Questions For First Time Users 18 How do I disconnect devices from my icmp card reader? To disconnect mobile devices connected to your Ingenico icmp Card reader, press the F button four times within two seconds. ( F-F-F-F ). The icmp will reboot, and you may select the Standard connection option to pair again with your Android device.

19 19 Frequently Asked Questions For First Time Users How do I reset my Converge Mobile passcode? If you forget your passcode, select Forgot Your Passcode and re-enter your Converge Mobile credentials to reset the passcode. If you have not received your credentials or have forgotten them, please call the training phone number located in your Welcome Kit for assistance.

20 Learning The Application 20 Learning the Application When launching Converge Mobile for the first time, the setup wizard will help you connect your device. By the end of the process, you are ready to to accept credit, debit, and cash payments on the go. How do I use Converge Mobile for the first time? 1. On the Converge Mobile Welcome screen, select Set Up Mobile Card Payments. 2. Enter your Converge Mobile Account ID, User ID, and PIN to log in. Be sure to read and accept the End-User Licensing Agreement (EULA) at the bottom. Please see Troubleshooting and More Information on page 49 to learn how to get access to Converge. 3. Select your card reader from the Select Your Card Reader Type screen. Please see Connecting the icmp PIN pad with my Android mobile device on page 9 or Connecting the RP457c via Audio Jack on page 12 for more detailed instructions.

21 21 Learning The Application 4. Create your secure app-unlock passcode that will be used to quickly access your Converge Mobile app. You will need to enter your passcode whenever Converge Mobile locks due to inactivity. 5. Once your credentials are validated, you will see your business name on the Setup Complete screen, which is retrieved from the Coverge platform. Click on the Finish button to begin processing transactions, or Take App Tour to learn how to use the key features of Converge Mobile.

22 Learning The Application 22 How do I change my settings? In Converge Mobile, click on the Menu icon on the top right of the screen. You will see options of Transaction Settings and General Settings. In Transaction Settings, you can configure all transaction-related settings such as tax, discount or gratuity. While in General Settings, you can customize general app settings.

23 23 Learning The Application In Settings, you can customize the tax, gratuity, and discount options. These areas should be customized before starting transactions. 1. Tax - The Tax menu allows you to customize the tax percentage. You can also Enable or Disable tax in this menu. Please consult How Do I Specify My Tax? on page 22 for how to set your tax options. 2. Gratuity/Tip - In the Gratuity menu, you can set the quick button values and the tip increment in either dollars or percentage. You can also Enable or Disable gratuity in this menu. Please consult How Do I Specify Discount and Gratuity Options? on page 24 for how to set gratuity options. 3. Discount - The Discount menu allows you to set the discount increments in either dollars or percent. You may Disable or Enable discount values in this menu. Please consult How Do I Specify Discount and Gratuity Options? on page 24 for how to set discount options. 4. Account - The Account section is where your Converge Mobile credentials are stored. If your credentials change, you can update them here. 5. Card Reader - The card reader section displays your connected card readers. You can also connect new card readers. Selecting that option will launch the connection walkthrough. 6. Printer - The Printer option allows you to enable receipt printing, connect your printer, and test the printer connection. 7. Business Profile - The Business Profile section shows the business name that will appear on receipts. You can change this name by logging into Converge Security - In the Security menu, you can change your passcode for the Converge Mobile application. 9. Additional Customization - In the Additional Customization menu, you can enable or disable sounds.

24 Processing Transactions With Converge Mobile 24 Processing Transactions with Converge Mobile How do I add an item to the shopping cart? 1. To add an item to your shopping cart, simply type in the price. You can add an item description. 2. Click on the Up or Down arrow on the left of the value to increase or decrease the quantity. 3. Click on the Add to Cart button. You can click on the cart icon on the top right corner of the screen to view your shopping cart. 4. Pressing the Checkout button will initiate the checkout process and present you with the Sale Summary screen. You can return to your cart and edit items as desired by pressing the back button at the bottom left.

25 25 Processing Transactions With Converge Mobile How do I specify tax? With Converge Mobile, you can change your sales tax percentage at any time. 1. Click on the Menu icon and select Transaction Settings. 2. Select Tax from Transaction Settings options. 3. Toggle the Tax On/Off option and specify a default tax percentage. Return to the menu, and your options will be saved. Every transaction will have the default tax percentage automatically applied.

26 Processing Transactions With Converge Mobile 26 In Converge Mobile version 1.3, you can also edit tax for each individual transaction without changing the default tax percentage. 1. Click the Edit Tax icon on the Sale Summary screen. 2. During any transaction, enter the tax as desired. 3. Click on the Apply Tax to Current Sale button and you will see the change on Sale Summary screen.

27 27 Processing Transactions With Converge Mobile How do I specify discounts? Your business may allow discounts and gratuities. These options are set up within Transaction Settings as well. You will be able to apply a discount to each transaction manually, which will auto-calculate and deduct the specified percentage from the total. 1. Click on the Menu icon and go to the Transaction Settings. 2. Select Discount from Transaction Settings options. 3. Toggle the Discount On/Off option and specify percentage and currency increment values. 4. Click the Edit Discount icon on the Sale Summary page to apply a discount to the current transaction.

28 Processing Transactions With Converge Mobile 28 How do I specify gratuity? 1. Click on the Menu icon and go to the Transaction Settings. 2. Select Gratuity/Tip from Transaction Settings options. 3. Toggle the Gratuity/Tip On/Off switch and specify percentage and currency increment values. You can also define a set of quick buttons. 4. Click the Edit Gratuity/Tip icon on the Sale Summary page to allow the cardholder to apply their desired gratuity percentage or amount, and the app will auto calculate the total.

29 29 Processing Transactions With Converge Mobile How do I perform a transaction? Processing transactions in Converge Mobile is simple. After clicking on the Checkout button, you are presented with three options: Manual Card Entry, Cash, or Credit Debit. Please note, the Manual Card Entry option is only available on the icmp PIN pad. Once you select Credit Debit, follow the instructions on the device (with the icmp) or mobile app (with the RP457c) to complete the transaction. If the customer has an EMV chip card, insert the card into the reader. Otherwise, swipe the card.

30 Processing Transactions With Converge Mobile 30 How do I process chip card transactions? A word on chip card processing (EMV) Unlike swiped card transactions, chip card transactions require multiple communication requests (or exchanges ) with the payment gateway. Since the back and forth communication occurs over the wire (Internet, broadband, mobile, wireless, phone), any slowness in Internet speeds will result in slowing down the transaction. As this is the basic nature of a chip card transaction, the experience will be similar across all payment processors.

31 31 Processing Transactions With The Icmp Pin Pad Processing Transactions with the icmp PIN Pad For a card transaction, the icmp PIN pad asks you to swipe, insert, or tap your credit or debit card. How do I process chip card (EMV) transactions? 1. Insert the chip card into the bottom of the icmp PIN pad when it prompts to enter card. Please note, the customer must leave the card in the card reader throughout the transaction. 2. The customer will be asked to confirm the transaction amount. 3. Once confirmed, the app will begin processing while the device sends a request to authorize the card.

32 Processing Transactions With The Icmp Pin Pad The Converge Mobile app will show that it is processing. 5. Remove the chip card from the PIN pad when the icmp says so. 6. Once approved, the app may prompt for a signature, depending on the card used.

33 33 Processing Transactions With The Icmp Pin Pad 7. Once complete, the customer can choose to receive the receipt via , or print the receipt using a supported Bluetooth printer.

34 Processing Transactions With The Icmp Pin Pad 34 How do I process swipe transactions? If the credit or debit card isn t a chip card, then you will swipe the card using the magnetic stripe located on the back of the card. When the card reader prompts the user to swipe, insert, or tap the card, swipe the card with the magnetic stripe down. The Converge Mobile app will process the transaction.

35 35 Processing Transactions With The Icmp Pin Pad Debit Card Processing 1. Select Debit when the icmp prompts to select payment type (debit or credit). 2. If Debit is selected, it may prompt to select a savings or checking account. Choose the desired account type by pressing the F2 or F4 button. 3. Then, it will prompt for the cardholder s debit PIN. Use the yellow back button on the icmp PIN pad to delete any mistyped numbers.

36 Processing Transactions With The Icmp Pin Pad Confirm the transaction amount when it prompts on the icmp 5. The Converge Mobile app will show that it is processing. 6. The app will prompt for a signature in the case of credit cards when it has been approved.

37 37 Processing Transactions With The Icmp Pin Pad 7. Once the transaction is complete, the customer can choose to receive the receipt via . If they do not wish to print a receipt, they can simply press the Done button at the bottom. If they wish to multiple addresses, the customer must select and send the receipt to each address.

38 Processing Transactions With The Icmp Pin Pad 38 How do I perform a manually-entered transaction? Converge Mobile allows you to manually enter the credit or debit card account number when using the icmp PIN pad. 1. After adding items to your cart and selecting Checkout, select Manual Card Entry on the Sale Summary screen. 2. A prompt will ask if the card is present or not. Select whether or not the card is present, and Converge Mobile will wait for the card number to be entered on the icmp. Note that interchange rates for manual card entry may differ from magstripe or chip card transactions.

39 39 Processing Transactions With The Icmp Pin Pad 3. On the icmp, enter the card account number. 4. Enter the expiration date. 5. Enter the CCV or CID code. 6. The transaction will process and present a summary of the transaction.

40 Processing Transactions With The Ingenico Rp457c 40 Processing Transactions with the Ingenico RP457c Converge Mobile empowers you to run chip card, traditional magstripe cards and contactless (NFC and mobile wallets) transactions. How do I process chip card (EMV) transactions? 1. Select Credit Debit from the Sale Summary page. 2. Insert the chip card into RP457c card reader when Converge Mobile prompts to enter card. Do not remove the chip card until instructed to do so.

41 41 Processing Transactions With The Ingenico Rp457c 3. Converge Mobile will show that it is processing. 4. Remove the chip card from the RP457c card reader when Converge Mobile prompts to do so. 5. Once approved, the app may prompt for a signature, depending on the card used.

42 Processing Transactions With The Ingenico Rp457c Once complete, the customer can choose to receive the receipt via , or print the receipt using a supported Bluetooth printer.

43 43 Processing Transactions With The Ingenico Rp457c How do I process magstripe swipe transactions? If the credit or debit card isn t a chip card, then you will swipe the card using the magnetic strip located on the back of the card. 1. When Converge Mobile asks to enter your card, swipe the card with the magnetic stripe at the top of your RP457c card reader from left to right, or from right to left.

44 Processing Transactions With The Ingenico Rp457c The Converge Mobile app will show that it is processing the transaction. 3. Once the transaction has processed, the app will prompt for a signature in the case of credit cards.

45 45 Processing Transactions With The Ingenico Rp457c 4. Once complete, the customer can choose to receive the receipt via , or print the receipt using a supported Bluetooth printer.

46 Processing Transactions With The Ingenico Rp457c 46 How do I process contactless transactions? Converge Mobile 1.3 also supports contactless transactions via card or mobile wallet, such as ApplePay or AndroidPay with the RP457c card reader. 1. When Converge Mobile asks to enter your card, tap the card or mobile phone against your RP457c card reader.

47 47 Processing Transactions With The Ingenico Rp457c 2. The Converge Mobile app will show that it is processing the transaction. 3. Once the transaction has processed, the app will prompt for a signature in the case of credit cards.

48 Processing Transactions With The Ingenico Rp457c Once complete, the customer can choose to receive the receipt via , or print the receipt using a supported Bluetooth printer.

49 49 Printing A Receipt Printing a Receipt 1. Click on the Menu icon and select General Settings. 2. Select Printer from the General Settings options. 3. Toggle Printer ON/OFF button to enable printer, and connect it via your phone or tablet s Bluetooth menu. 4. Select Test Printer Connection to ensure the printer is communciating properly with Converge Mobile. 5. When processing a transaction, the print receipt option is shown as an option in addition to .

50 Canceling A Transaction 50 Canceling a Transaction While processing a transaction, you can cancel the process by pressing the red delete button on the icmp PIN pad.

51 51 Refunding A Transaction Refunding a Transaction 1. To refund a past transaction in Converge Mobile, click on the Menu icon and select Transactions. 2. From the transaction history list, select the transaction you want to refund. You will see a summary of the transaction. 3. Click on the Refund button at the bottom. You can refund a transaction fully or partially.

52 Refunding A Transaction Enter the amount to refund and select Refund. Finally, click on the green Refund button to return the amount to the cardholder. For debit cards, you will need to re-swipe or reinsert the card to return the money. 5. You will get a refund summary after the processing is complete.

53 53 Voiding A Transaction Voiding a Transaction If you wish to cancel a credit card transaction that hasn t yet settled, you will void the transaction. 1. To void a transaction, click on the Menu icon, and then select Transactions. 2. Select the desired transaction.

54 Voiding A Transaction In the transaction details menu, select Void. 4. Then, confirm the cancellation by clicking on the Void button on the next screen as well. 5. Converge Mobile will inform you it is processing. 6. When it is complete, you will see a summary of the void. The receipt can then be ed to the customer or printed with our suppported Bluetooth printer.

55 55 Troubleshooting Troubleshooting How do I disconnect a card reader from my mobile device? If you replace your mobile device, you will need to disconnect the old mobile device from your card reader. To disconnect all paired devices from the icmp card reader, press F button rapidly four times ( F-F-F-F ). The device will reboot and display BT Pairing Required.

56 Troubleshooting 56 On your mobile device, navigate to its Bluetooth settings. Then, select your card reader from the Paired Devices list. Then click on Forget to disconnect the card reader from your mobile device.

57 57 Troubleshooting Where do I get Converge Mobile credentials? Converge Mobile uses your Converge Mobile credentials. To access these credentials, please contact the Training phone number found in your Welcome Kit. How do I set the icmp card reader back to Bluetooth mode? The icmp will likely come to you set to Bluetooth pairing mode. If you used the device with Converge and set it to USB, you will need to return to Bluetooth mode to be able to use it with a mobile device again.

58 Troubleshooting 58 To set the icmp to Bluetooth mode, restart the card reader by powering it off then back on (hold the hash or pound key + the Yellow Back button until it powers off). When the booting screen (A) appears, press followed by the Green Confirm button (B). This must be done in the 2 minute time frame before the card reader finishes booting and this screen goes away. If performed successfully, you should see a request to press F to get to the Menu (C). If you do not see this menu, reboot the device by holding the power button and repeat the previous steps.

59 59 Troubleshooting Using the F2 and F3 buttons as arrows, highlight Option 3 - TDA and press the Green Confirmation button(d). On the TDA menu, highlight Option 0 - Configuration and press the Green Confirmation button (E). On the Configuration Menu, select Option 0 - Communication (F). On the Communication menu, select Option 0 - Select Comm. Type (G).

60 Troubleshooting 60 On the Comm. Selection screen (H), select Bluetooth then press the Green Confirmation button (I). Press the Yellow Back button four times, going through each of the previous menus (J). After you have exited all the menus you will see a prompt to save and reboot (K). Once rebooted, you will select ios for Apple devices or Standard for Android devices (L). Please see Connecting the icmp card reader with My Mobile Device on page 9.

61 61 Troubleshooting What if I select the wrong option when pairing an icmp card reader? If you select the wrong option, such as ios when you were trying to pair an Android device (the Standard option), you will need to reboot the device. To reboot the device, hold the power button on the right-hand side until it chimes, it will take about a minute for the icmp to reboot. Then begin the setup process again. How do I disable the sounds in Converge Mobile? If you wish to turn off the sounds in Converge Mobile, 1. Click on the Menu icon and select General Settings. 2. Select Additional Customization. 3. Toggle the Sounds ON/OFF switch to enable/disable sound.

62 Troubleshooting 62 What does Error Code mean, and how do I resolve it? An error code ending in 5121 indicates a Converge error of Invalid Mobile indicator/the mobile indicator appears to be missing or invalid. This error means one of the following: the terminal is not mobile-enabled the terminal is mobile-enabled, but there is a problem with the fraud mobile check another unknown condition rendering the device not mobile-capable Please contact customer support to update your mobile terminal settings to resolve the issue.

Revision Date: March 2016

Revision Date: March 2016 Revision Date: March 2016 Contents Quick-Start Guide 5 Performing a Transaction in Four Steps 5 Prerequisites 5 Processing a Transaction 5 Getting Started with Converge Mobile 6 What Is Converge? 6 What

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