StrataCTX. Toshiba is one of the world s largest manufacturers of. information, computer and communications technology

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1 StrataCTX

2 StrataCTX Toshiba is one of the world s largest manufacturers of information, computer and communications technology and is a recognised leader in the telecommunications industry. Toshiba s Business Communications Division is committed to delivering innovative solutions that will help to make your business and people more responsive and productive. The company has a proud tradition of achievement. In over 127 years of operation Toshiba has recorded numerous firsts and made many valuable contributions to technology and society. The company is now one of the largest integrated manufacturers of electric and electronic equipment and has over 160,000 employees worldwide. 1

3 Flexible solutions for the way you work The Toshiba Strata CTX system has been designed as an intelligent communications platform that can be adapted to suit the requirements of your organisation. The flexibility and versatility offered by the Strata CTX makes employees more productive, reducing the cost of communications and delivering value to your business. Features and benefits Modular Expansion Allows System expansion using a building block process. You simply add features and components as required Least Cost Routing Directs outgoing calls using the least costly line or common carrier available. Reduces the cost of long distance calls The Toshiba Strata CTX has been developed with the future in mind and will accommodate new technology as it emerges, protecting your business from the expensive risk of product redundancy. The flexible building block design ensures that system features can be upgraded with ease, with minimal expense and with minimal interruption to your business. Strata CTX is also compatible with existing Toshiba telephone systems and most of the handsets cards and applications can be easily transferred. As Voice and Data communications converge, Strata CTX will allow you to easily migrate to IP based solutions combining the strength of traditional telephony systems and IP all in one solution. Toshiba offers a choice of business communication solutions Strata CTX-IP100 and Strata CTX-IP670. Both systems offer a sophisticated application suite, ensuring your business optimises performance and maintains a competitive edge. Toll Restriction Enables control of access to long distance calls by system users Easy System Programming CTX WinAdmin software makes programming the CTX fast and easy for technicians and system administrators Remote Maintenance Allows off-site service personnel programming and test functionality from remote locations Event and System Administration logs All activities are logged such as station buttons pressed or CO lines accessed Backup/Restore Customer data files can be backed up and the system can be restored using a Smart Media card 2

4 STRATA CTX- IP100 Small businesses need a flexible telecommunication system that can easily adapt to their ever-changing needs. The Strata CTX-IP100 is specifically designed to provide the telecommunication features Adaptability ensures investment protection your business requires today, and in the future. That makes the CTX-IP100 the ultimate cost-effective telecommunication solution. Whether you need a basic telephone system or advanced capabilities, you can expand functionality as needed. The Strata CTX-IP100 digital business telephone system offers options to provide a comprehensive solution for a full range of telecommunication needs: StrataCTX When your needs grow, so will your Strata CTX-IP100 system. Universal Multiple System Networking IP Working Remote User Access Voice Over Internet Protocol (VoIP) ACD/MIS Call Centre Functions Computer Telephony Integration Voice Mail/Auto Attendant Unified Messaging slot architecture lets you combine CO lines (both ISDN & analog), telephones,& peripherals in any configuration you need. Its scalable design provides the flexibility to start small and expand up to 112 ports - or even more if you network multiple Strata CTX systems. 3 3 YEAR PRODUCT WARRANTY

5 STRATA CTX- IP670 Flexible solutions for complete telephone system integration Effective communications are critical in maintaining your competitive edge, whether your business is large or small. To meet that goal, you need a solution that unifies, coordinates, and streamlines all your communications. And you need a telephone system that cost effectively lets you access, use, and share vital information with ease and efficiency - in your main office, between branch offices, and remotely. The Strata CTX-IP670 digital business telephone system is the comprehensive solution for your full range of telecommunication needs: Strata CTX - IP670 grows with your needs You can enhance your Strata CTX-IP670 system with optional features as needed. That means Strata CTX-IP670 provides the level of performance your business requires both today and in the future. You can upgrade system features and capacity to 672 ports. Flexible "building block"design allows upgrading and growth at minimal expense. The system features universal slot architecture that allows you to create almost any combination of trunk lines, telephones, and peripherals. Plus, the system s modular architecture and scalable design give you the flexibility to start with a small configuration and expand up to 560 telephones. You can even grow beyond 560 telephones by networking multiple systems together. Multiple System Networking IP Working Remote User Access Voice Over Internet Protocol (VoIP) ACD/MIS Call Centre Functions Computer Telephony Integration Remote Cabinet Functionality Voice Mail/Auto Attendant Unified Messaging Maximize the return on your equipment investment by reusing digital telephones and trunk and station cards from smaller and/or older Strata DK systems. Scalability, migration, and compatibility are hallmarks of the Strata CTX-IP670 system. With its modern architecture and high speed RISC processor, you can rest assured that your Strata CTX-IP670 system will adapt easily to new technological developments, and to your communication needs as they change. 4

6 Integrate remote employees into your main system Strata CTX-IP670 enables you to extend your telephone system throughout multiple buildings in a campus-style distributed configuration. It s as easy as remotely connecting expansion cabinets from the base cabinet, with fibre optic cables. You can also use branch-office extender products to provide your remote employees with digital telephone extensions from your main facility s Strata CTX-IP670 system. Your remote employees will have the same advanced telecommunication functionality as your main-office employees! Multiple system networking brings all your offices together CTX Attendant Console Call processing made easy Processing incoming calls with speed and efficiency is critical for businesses with high call volumes. The CTX Attendant Console delivers the optimum solution, simplifying Stra the complex process of answering and transferring calls for multiple lines. All CTX Attendant Console functions can be accessed either from the keyboard or by clicking screen buttons or icons, with headset or handset operation - the choice is yours! Plus, Toshiba's Strata CTX system seamlessly integrates up to four consoles, automatically distributing the load of incoming calls. The CTX Attendant Console operates as a Windows application on your PC, providing advanced, easy-to-use features that enable your operator to accurately process calls quickly - whilst working in other Windows applications. Console features Answer Button with Answer Priority and Queuing Emergency Call Priority You can network multiple Strata CTX-IP670 systems - the ideal solution if you have a large system configuration and/or offices in various geographic regions. You ll provide these capabilities for all your offices: Programmable Buttons allow one-touch operation of the features most used Automatic Day / Night Mode Switching Message Centre / Voice Mail Transfer Call Waiting Count One integrated telephone system Centralised attendant services Loop Hold Display With Timer Internal Name / Extension Directory Outgoing Speed Dial Directory Share one central voice mail system Coordinated extension numbering simplifies network-wide dialling Busy Lamp Field enables your operator to see station status at a glance Colour - coded indicators simplify monitoring of various status conditions 5

7 Feature Toolbar Call Display Settings Directory Setup Statistics Display Menu Bar Call Display Administrative Functions tactx Station Directory Display Display Tabs Status Bar Display Answer Prompts and Call Notes Display Station BLF Status Display of Messages Display Detailed Station Contact Information Display Station Name Directory with BLF Status Voice Processing Toshiba s Integrated Voice Processing systems offer your customers the immediate attention and responsiveness they demand. With its sophisticated call processing and voice mail capabilities, Toshiba combines the flexibility of using 2 to 8 Ports with the power of up to 100 million mail boxes to achieve a seamless call process to suit all circumstances. As well as a standard busy greeting, each mailbox user can record up to seven custom greetings for different occasions. With Toshiba s commitment to offer flexibility, a 2-port Voice Mail offers the same package of features that are available on the larger units, including a full Interactive Voice Response facility, as a standard feature. The design allows this IVR to interact with an external database through the SMDI (Simplified Message Data Interface), along with call screening and internal messaging facilities. Toshiba s Voice Mails offer powerful solutions to any company wanting a streamlined voice call process while at the same time enabling simple finger-tip control. Unified Messaging EVERY fax... EVERY call... EVERY ... EVERY voice mail... managed with the simple click of a mouse! Imagine a truly integrated telecoms system that co-ordinates all your different channels of business communication. Pinnacle Unified Messaging delivers voice mail, call records, fax and messages directly to any desktop. The Pinnacle integrates your telephone network with your LAN to give you an extremely powerful and economical desktop communication system. Inbound faxes, , and voice mail can be routed to the desktop and staff will be notified by whenever a voice mail is received for them. Rugged and reliable, Pinnacle Unified Messaging uses the latest internet protocols and simple point & click commands to enable your staff to master the operation in minutes. 6

8 ACD Automatic Call Distribution In today s highly competitive business environment, a call centre can make a critical difference to your company s success. Toshiba s range of Automatic Call Distribution (ACD) and Management Information System (MIS) applications put a fully managed call centre within reach of almost any business. The Toshiba ACD and MIS allow multi-group log-in, flexible call presentation by allowing agents to log in or out of the system at any extension or department and ACD group overflows. The real power of the Toshiba ACD becomes apparent when a Call Centre needs the enhanced features such as priority routing, skills based routing, priority queuing, call escalation and multiple intelligent announcements, agent alerts and time scheduling of ACD queues. To provide full real time management of the call centre, Toshiba MIS presents all "real-time" call centre activity via PC screen displays and produces complete reports detailing call statistics and agent performance. A wallboard display can take your call centre performance to the next level. Connected to your supervisor s PC, this displays call centre data to each team of agents so they are kept aware of call queue and agent status, as well as any custom text messages from their supervisor. IP - ready when you are! The most powerful business tools are the computer and the telephone. Combining these gives any business an instant advantage. Computer Telephony Integration (CTI) applications will soon be as indispensable as the telephone itself. The Strata CTX-IP100 and Strata CTX-IP670 are IP enabled offering you the option of VoIP and allowing your business to migrate easily to IP based telephony solutions now or in the future. By delivering a broad array of voice and data services through the same platform, companies avoid the complexities and expense of using different providers and different devices to deploy these services. Since communications take place over a digital data network, it s possible to reduce or even eliminate the cost of long distance calls. IP-based applications will allow you to transform your business in a way that will allow you to maintain a sustainable competitive advantage. The IP-based voice application can be integrated with other applications such as Unified Messaging, ACD, MIS, and e-commerce to allow your enterprises to work the way you want it to. What's the conclusion? Toshiba knows where IP technology and business communication systems are going. We provide the solutions today to get you there safely, and Toshiba has an evolving product strategy to keep you moving in the right direction for the future. 1 7

9 Digital handsets CTX 3500 Series Toshiba digital telephones are both stylish and efficient. Their high CTX 3522S 22 programmable keys Full hands-free functionality allows users to maximize the benefits of the system's capabilities, improving both internal and external communications. LCD feature prompting with soft key operation Provides easy to follow instructions and eliminates the need for station users to remember access codes or operational sequences for commonly used features. CTX 3522D 22 programmable keys 2 x 24 character LCD Full hands- free User programmable feature buttons Users can program their own buttons to automatically perform a sequence of feature operations at the touch of just one button. CTX 3534S 34 programmable keys Full hands- free CTX 3534D 34 programmable keys 2 x 24 character LCD Full hands-free 8

10 Digital handsets CTX 3000 Series CTX 3014D 14 programmable keys 8 x 24 character LCD Full hands- free The sleek good looks of the Toshiba family of handsets will compliment any environment. Toshiba offers a wide range of digital telephone and consoles allowing you to match your specific application. A wide range of peripherals is available to compliment our range of handsets, including headsets and computer interface equipment. The 20-button add-on module and the 60-button DSS console are ideal for high-volume call answering requirements. Toshiba Interactive Training CTX 20 ADM 20 key add-on Direct station select 20 programmable keys CTX 60 DSS 60 key add-on Direct station select 60 programmable keys Toshiba believes that to obtain the optimum performance from our products, users should be fully conversant with the features and functionality of the Toshiba Businessphone Systems. To achieve this, Toshiba provides a fully interactive training tool. The PBXercise comprises an enabler that is connected to any PC and to a Toshiba Handset without the need to be connected to a "live" Toshiba Businessphone System. The result is a customised training program for one person or a group of users at a time that is convenient to all. The Toshiba PBXercise can also be used as a pre - install training device which will allow you and your staff to be fully conversant with the Toshiba Businessphone Systems at the time of install. 9 CTX DSLT (DKT 3001) 2 programmable keys Monitor Paging

11 StrataCTX Specifications 3 YEAR PRODUCT WARRANTY System Features Account Codes Forced Voluntary Verifiable Account Code Button Account Code Revision Add-on Module Advisory Messages Alternate Answer Point Automatic Call Distribution (Optional)* Advanced Call Routing Agent Priority Routing Skills-based Routing Priority Queuing Multiple Group Agent Login Intelligent Announcements Call Recording Supervisor Call Listening Voice Assistant ODBC Database MIS Interface(Optional)* Automatic Callback Station Callback Trunk Queuing Automatic Line Selection Automatic Release Automatic Release from Hold Background Music Interface With Station Control* Call Completion Options Voice Announce Set Auto Callback Set Message Waiting Light Camp-on Busy Override Off-Hook Call Announce Call Forward All Calls Busy No Answer Busy/No Answer Fixed External with Remote Setting System & Station Call Forwarding Call History at Station Call Park Call Park Orbits Park & Page Call Pickup On-Hold/Park Ringing at Other Stations Night Bell Directed Station Station Group CO Line Group Call Waiting Call Waiting on LCD Display Ringing Tone Caller Identification (Optional) Automatic Number Identification Caller ID Call History List Redial From List Internal User Name ISDR BRI & PRI Camp-on Automatic Camp-on Camp-on Busy Cancel Button Centrex Application/PBX Compatible Centrex Ringing Repeat Flexible Station Numbering Delayed Ringing One-Button Centrex Feature Access Centrex/CO Line Call Pickup Centrex/Co Line ID Flash Button Multi-Line Access & Control Classes of Service Computer Telephone Integration (CTI) (Optional)* Digital Telephone Integrated PC Interface TAPI Compliant CSTA System CTI Link Conference Calls (8-party) Conference Hold Conference Split Join Button Continuous DTMF Signal Time (Optional) CTX WinAdmin Programming & Maintenance System Administrator Functions Day/Night Modes with Auto Scheduling Night Ringing Answer Code Night Ringing Over Selected page Zones (optional)* Delayed Ringing Destination Toll Restriction Outgoing Call Restriction Restriction Override Through Dialing Dialled Number ID Service (DNIS) Digital PAD for Transmission Level Control Direct Inward Dialing (DID) Direct Inward System Access (DISA) DISA Security Code Access DISA Security Code Revision Direct Station Selection (DSS) Buttons Busy Lamp Field Display DSS Button Status Display Directory Numbers Primary DN Buttons Phantom DN Buttons Pilot DN Multiple Appearances Distinctive LED Indicators I Am Called I Hold I Use Dual Colour LEDs Distinctive Ringing Do Not Disturb Do Not Disturb Override Door Lock Control Door Phones DTMF Signalling DTMF Back tone DTMF & Dial Pulse Compatible DTMF Signal Time ( ms) Emergency Call External Amplified Speaker (Optional)* Amplified Ringer Paging Amplifier/Speaker Flash Button Centrex/PBX Transfer CO Dial Tone Recall Flexible Button Assignment By User Flexible Line Ringing Assignment Day/Night Modes Delay 1 Delay 2 Immediate Flexible Numbering Directory Numbers (2 to 5-digits) Feature Access Code Assignment CO Line Numbers Flexible Port Assignment Handsfree Answerback Headset Interface (Optional) Hearing Aid Compatible High Call Volume Buttons Release Button Release/Answer Button Cancel Button Hold Automatic Hold Call Hold Consultation Hold Exclusive Hold Hold Recall Hot Dialing Hotline Ringdown Integrated Services Digital Network (ISDN) Basic RateS/T-Interface(BRI) Basic Rate U-Interface(BRI) Primary Rate Interface(PRI) Least Cost Routing Line Buttons CO Line Button Pooled CO Line Button Group CO Line Button Live System Programming Loop Start Lines Lost Call Treatment Message Waiting Indication LED on Digital Telephone Station Light on Standard Analog phone Stutter Dial Tone Modular Handset and Line Cord Music On-Hold Interface (Up to 15 Inputs) (Optional)* Networking Multiple Systems StrataNet (Optional)* Alternate Routing/Hop-off Centralised Attendant Centralised Voice Mail Travelling Class of Service Coordinated Numbering Plan Unified Messaging Path Replacement QSIG Call Control User Programming Mode Flexible Buttons Off-Hook Call Announce Call Forward Handset One Touch Buttons Speaker (Optional) Background Music Off-Premise Stations (Optional)* Ring Tones Digital Telephones Standard Analog telephones One Touch Buttons Personal Speed Dial System Speed Dial Custom Feature Access Override Call Forward Override Class of Service Override Voice or Tone Signalling Do Not Disturb Override Voice Over IP Executive Override Volume Control Privacy Override Beep Tone Paging Handset External Speaker Page Zones Speaker Emergency Page Ringing Night Ringing Over Selected page Zones Wall Mountable Cabinets Telephone Group Paging PC Attendant Power Failure Protection Power Failure Transfer (Optional) Reserve Power Battery Backup* Memory Protection Privacy Privacy Override Privacy Release Button Repeat Last Number Dialed Ring Over Busy Ringing Line Preference Speakerphone On/off Control Station Hunting Serial Hunting Circular Hunting Distributed Hunting Camp-on to Hunt Groups Station Message Detail Recording Interface (Optional) System Fault Finding & Diagnostics (Optional) Smart Media Card Data Storage Fault Detection & Error Logs Event & System Administration Logs System Trace Backup/Restore Maintenance & Administration Local Maintenance & Administration Remote Transfer Transfer with Camp-on Transfer Immediate Transfer Privacy Transfer Screened Transfer Unscreened Transfer Direct to Voice Mail Music or Ringing Option Voice Mail Integration Call Record to Voice mail In-band DTMF Signalling Simplified Message Desk Interface (SMDI) (Optional) LCD Soft Key Voice mail Operation Transfer Direct to Voice Mailbox Voice mail Conference LCD Features Advisory Messages Automatic Callback Number Display Automatic Number Identification Automatic Park in Orbit Call Duration Display Call Forward Source/Destination Call Forward-From Display Caller ID (Optional)* Abandoned Call Storage Call History Telephone Number Calling/Called Number Display Clock/Calendar Display CO Line Identification Incoming/Outgoing Dial Input Verification Directory Assistance (Large LCD only) Feature Prompting with Soft Key Operation System & Station Features Voice Mail Features Intercom Calling User Name Display Override Station Number Display Recalling Station Identification Voice Mail Messages Count (New/Saved/Urgent) * Optional features may be extra some feature implementation may require additional auxiliary equipment.

12 StrataCTX Distributed in Australia by Applied Telephone Systems 2/2 Pioneer Avenue, Thornleigh NSW 2120 Phone Fax Website Specifications are subject to change without notice

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