Unite your hospital, your production facility, your business.

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1 Ascom UNITE The END-TO-END SOLUTION FOR INTEGRATED MESSAGING

2 2 Ascom UNITE Decision-making is critical to any workplace. You need the right information at the right time to make the right decision. Unite delivers time-critical information to key staff, regardless of their location, enabling quick and efficient responses.

3 Ascom UNITE 3 A ROBUST EVENT NOTIFICATION AND MESSAGING MIDDLEWARE Unite is an IP-based system for professional messaging. It integrates a broad range of fixed, wireless, and mobile media, including paging, messaging and alarm systems, and cordless phone systems like DECT, with public communications technologies, such as GSM, , and the Internet. Unite goes beyond the boundaries of communications systems to interface with business, accounting, building management, and security systems. The IP-based, open architecture makes for a highly scalable system. You can address your immediate needs by starting small, and then add extra capacity or functionality as your needs increase. Unite interfaces with third-party systems and offers comprehensive customization tools. You get great flexibility combined with low total cost of ownership. Based on Linux OS, Unite provides a set of standard communications protocols to connect and seamlessly integrate different types of applications, hardware modules, and carrier systems. Unite completely integrates with Ascom paging, Ascom DECT system and Ascom VoWiFi handsets, but also enables integration with other communication systems. Getting Unite to work for you Unite connects applications and technologies to solve your communication and security needs. The following cases illustrate how your workplace can improve productivity and safety by intelligently integrating communications technologies. Unite your hospital, your production facility, your business.

4 4 ASCOM UNITE MEETING ALL YOUR MESSAGING NEEDS Clarifying Messages Whatever your type of message, it is automatically converted into the format required by the receiving device, such as a pager or wireless handset. Messages can be converted to give precise information about what has happened minimising the risk for misunderstandings. Privacy and security is guaranteed by encrypting messages. All messages, even sensitive data, can therefore be handled by Unite. Case Underground communications No longer bound to information available only from the control room, workers at a zinc mine are free to move about their workplace and attend to their jobs. Key process data selectively taken from the ore processing automation system is sent to mobile telephones to keep each miner abreast of production values throughout the day. In addition to recieving process data each mobile phone is configured to receive three types of messages: voice, process alarm, and personal alarm with positioning. Integrating Technologies Multiple communications systems are joined and administered to ensure the delivery of messages across a wide variety of wire line, wireless, and mobile media. Unite integration enables heightened cooperation among your resources. Case Emergency C-section The push of a button at the Birth Centre starts a chain reaction. An audible evacuation message is given in a bed elevator. Once the elevator is empty, it proceeds to the Birth Centre on floor 7 and waits there with open doors. Elevator doors open to the emergency on the 4th floor and blue lights go on creating a path leading from the emergency room entrance to the emergency surgery area. An on-call anaesthesiologist and gynaecologist are paged, as are the nurses specialising in surgery, anaesthesiology, and neonatal care. The alarm text Emergency C-Sect displays in each of their pagers.

5 Ascom UNITE 5 Escalating Messages What happens when a time-critical message is sent to a staff member, but that staff member is unavailable to answer the call? Using predefined criteria, a time-critical message reroutes to a second staff member, and if necessary, to a third staff member, until that call is acknowledged. Case Minimising production stoppages A production plant with 24/7 operations needs to minimise production losses during unplanned stoppages. To achieve this goal, the plant put wireless alarm functionality in the hands of the machine operators. In the event of a machine malfunction, the push of a button starts a chain of alarms to service personnel. Event management settings, based on time of day and work schedules for the service personnel, determines which serviceman would receive the alarm first, second, third, etc. In this way, the serviceman closest to the malfunction could quickly fix the problem and restart the production. Even off-site personnel could be messaged using GSM. Logging and Tracking By logging response calls, a service industry can track their quality of service and help make adjustments for improvements. Case Proof of service Mrs. D Arcy suspects that her mother, who complains of long nurse-call waiting times, is not receiving quality care. The care manager invites Mrs. D Arcy to a meeting where together they review call and response time statistics from the past two months. The average response times prove to be well within accepted care standards. They both agree that Mrs. D Arcy s mother has been somewhat more confused lately, and that her personal care plan should be adapted accordingly.

6 6 ASCOM UNITE SMOOTHER EVENT HANDLING THROUGH CONSOLIDATED FUNCTIONALITY Tech facts Unite employs state-of-the-art technology for interactive messaging: An IP protocol-based system easily interfaces with other equipment Linux OS for optimal performance and low maintenance costs Built-in firewall Solid-state hardware for long-term reliability Automatic start-up and recovery facility Encrypted messages to ensure communications integrity Event handling Crucial to Unite s ability to disseminate information quickly and in turn get fast responses is the event handling functionality. As illustrated within the cases above, event handling determines who gets messages and when, which types of alarms or messages are sent and where, when to set up success and failure conditions, and how to configure the events database. Logical composition Unite consolidates the functionalities and potentialities of three logical layers of applications, services, and carrier systems. These layers are: User Applications equipment and applications used in daily activities. For example, interactive messages on handsets, alarm presentation and handling, message initiation from web browsers, s directly to your handset. System Services message routing and escalation, group handling, system supervision and logging, address resolution, and much more. Carrier Systems these systems handle the data and communications with mobile terminals and input/output hardware. For example DECT, VoWiFi, Paging and GSM.

7 Ascom UNITE 7 Functionality When connected over an IP backbone, Unite modules and applications act as a single system. The following Unite building blocks are available: IMS2 (Integrated Message Server) Provides basic support for alarms and messages via DECT and VoWiFi systems, including group handling and messaging from web-browsers. IMS2 has a built-in phonebook, but also supports external database phonebooks. Handles absent status for users, and is a base for the Unite system. Our Centralized Management platform for device management is aslo included in the IMS2. Through an intuitive PC interface, handset upgrades can be applied easily and quickly. The platform also simplifies monitoring. ESS (Enhanced System Services) Supports Unite systems with a number of services, such as centralised number planning, remote management, system supervision, fault handling and notification, group handling, message routing, conditional and unconditional diversions, logs messaging traffic, alarm events and faults, and handles user access rights. Gives additional services to IMS, and is required in Unite systems that employs multiple types of portable devices. ESS is also Unite s time server. AMC (Alarm Management Client) A Windows based presentation/alarm handling client to the AMS. Presents alarms with graphical locations, and is a graphical interface for users to respond to alarms. MailGate A gateway that transfers s to portable devices. Open Access Server (OAS) A server enabling integration between Windows applications and Unite. Open Java Server (OJS) Contains a Java Virtual Machine (JVM) enabling customised embedded Java applications to integrate with Unite. XGate A generic gateway that handles integration with external systems through a variety of different types of protocols. Converts events to actions, such as notifications or activating outputs. Dynamically assigns users to specific alarms and events. Handles escalation chains. External Carrier Gateway (ECG) Enables interaction with an external system. Available for SNPP, TAP and Cisco Call Manager. AMS (Alarm Management Server) An event-handler engine with a web-based user interface for the configuration of presentations, actions, and escalation for alarms and other types of events.

8 Unite carrier systems Unite works with the following carrier systems: Carrier Category DECT VOIP/WiFi Paging Public supported Carrier Ascom DCT1800-S Ascom DCT1800-GAP Ascom EMN Ascom IP-DECT Aastra MD110 Aastra MX-One Aastra BusinessPhone Aastra MD Evolution Aastra Ascotel Alcatel OmniPCX Ascom VoWiFi Cisco Call Manager Ascom telecourier/teleprotect GSM/SMS TAP SNPP Ascom Wireless Solutions P.O. Box 8783 SE Göteborg, Sweden T F M Ver D Ascom (Sweden) AB Specifications are subject to change without notice.

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