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1 Contacts: Address: Km 20 Hurghada Safaga Road P.O. Box 385 Red Sea Egypt Telephone number: +20 (0) Fax number: +20 (0) Resort address: Reservation General Manager: Mr. Alp Onganer General Manager address: Welcome to SUNRISE Select Mamlouk Palace Resort & Spa Experience the Egyptian hospitality at the 5 star (country category) SUNRISE Select Mamlouk Palace Resort & Spa with the oriental flair and a special family friendly atmosphere and hotel facilities. The private sandy beach offers relaxing hours directly at the Red Sea. Here you will enjoy breathless sunset and fantastic views to the desert, mountains and the turquoise waters of the Red Sea. Hotel Facilities The Resort offers a 24-hour front desk, multilingual staff, express check-in/out, Guest Service Center Desk,concierge, bell captain, limousine service, luggage room, laundry & valet service, live entertainment, beauty salon/barber, gift/souvenir shops, jeweler, internet café and a 24-hour on call doctor. Room & Bed Capacity Room Type No. Room Description Size (m2) Standard Rooms 420 Bedroom, bathroom with m2 shower, balcony or terrace Family Rooms 90 Bedroom, living room, m2 bathroom with shower, balcony or terrace Connect Rooms 12 Bedroom, bathroom with m2 shower, balcony or terrace Junior Suites 2 Bedroom, sitting area, m2 bathroom with shower, balcony or terrace Superior Suites 6 1 bedroom, 1 living room, m2 bathroom with bathtub, direct sea view Total rooms 530 Room Facilities The rooms come with sat TV, telephone, mini fridge, air condition, bathroom, tub/shower, hairdryer, safe, balcony or terrace. Non smoking rooms are available. Conference Room SUNRISE Select Mamlouk Resort & Spa is the perfect location for your conference. The conference room has a capacity up to 70 guests, equipped with a screen, a wireless microphone etc.

2 Room location Number of rooms Sea view 95 Side sea view 30 Pool view 285 Side pool view 40 Garden view 80 Restaurants Name Seating capacity Opening hours (summer) Opening hours (winter) Main Restaurant Shahrzad 500 inside and :00 10:30 13:00 15:00 07:00 10:30 12:30 14:30 open buffet outside 19:00 22:00 18:30 22:00 Tex-Mex Restaurant El Paso 150 inside 19:00 22:00 18:30 22:00 a-lacarte Asian Restaurant Asia (directly at the beach) 90 inside and 35 outside 19:00 22:00 18:30 22:00 a-lacarte Snacks Name Seating capacity Opening hours (summer) Opening hours (winter) Pergola Bar 80 outside 12:00 17:30 12:00 17:00 Beach Bar 100 outside 12:00 17:30 12:00 17:00 Lobby Bar (midnight snack) 150 inside, 150 outside 23:30 02:00 23:30 02:00 Bars Name Seating capacity Opening hours (summer) Opening hours (winter) Lobby Bar 150 inside, 150 outside 24 hours 24 hours Victoria Pub 150 inside 18:00 02:00 18:00 02:00 Sultana Café (Shisha) 100 outside 17:00 24:00 17:00 24:00 Pergola Bar 80 outside sunset Aqua Bar 16 in pool sunset Beach Bar 100 outside sunset Recreation & Leisure Facilities Depth Pool minimum Maximum Size (m2) Sun loungers Family Pool 0 cm 155 cm 1500 m2 250 Aqua Pool (heated from November 0 cm 165 cm 2000 m2 450 till April) Kids Pool 62 cm 65 cm 800 m2 0 Beach 305 m2 350 Senses Spa Center Opening hours Equipment: Sauna, Jacuzzi, steam bath, Turkish bath, massage & treatment rooms, indoor swimming pool, gym.

3 Kids Club Name: NEMO Opening hours: 10:00 12:30 and 14:30 17:00 (Monday, Tuesday, Friday, Saturday & Sunday) 10:00 15:00 (Wednesday) Thursday closed Languages: English, German, Russian Age: 3 12 years The Kids Club is leaded by professional caretakers. Sport Activities / Facilities (Partly against charge) - Beach volleyball - Table tennis - 2 sand tennis courts (flood light against charge) - Boccia - Water polo - Gras soccer field - International animation team with daily activities program and evening entertainment. - Billiard - International Diving Center - Aqua Center & Windsurfing Update: March 2010

4 CONTRACT ATTACHMENT ALL INCLUSIVE screening and minimum requirements Hotel: SUNRISE Select Mamlouk code: Palace Resort & Spa National category: 5 Category: valid for season: Summer 2012 date: Contracting partner hotel: contracting partner 1. Main meals 1.1 Breakfast Minimum requirements OK No the breakfast tables are prepared with the complete cover (cups, serviettes, cutlery) "American coffee" is available for breakfast and no instant coffee Standards Location of breakfast Main Restaurant Schedule of breakfast time 07:00 10:30 Is late breakfast offered? Yes upon request with extra charge Remarks Early continental breakfast available on request Room Service available but with extra charge 1.2 Lunch Minimum requirements OK No a lunch buffet is offered free of charge in the AI formula when lunch with a set menu, there are no limited food orders for lunch no reservations are required the full list of all inclusive drinks is available no guest signature is required for the lunch (food) Standards main location for lunch Main Restaurant (buffet) alternative location for lunch Snack Bars schedule for lunch 13:00 15:00 are the drinks served during the lunch Yes Remarks Room Service available but with extra charge Alternative Location for Lunch at SENTIDO Crystal Bay Resort Felucca Seafood Restaurant with extra charge SUNRISE Resorts & Cruises Page 1

5 1.3 Dinner Minimum requirements OK No a dinner buffet is offered in the main restaurant the drinks are served to the tables Standards Is there an alternative Restaurant for dinner? Yes Asian and Mexican a la Carte Restaurant (1 dinner free per stay in the Mexican a la Carte Restaurants) Is a table reservation required? Yes Are there special items which have to be paid? Yes all meals in the a la Carte Restaurants except one dinner free of charge per stay in the Mexican Restaurant schedule for dinner 19:00 22: Remarks Sportswear, Swimwear, Shorts and T Shirts are not permitted in all Restaurants Late dinner upon request from the Tour operator (e.g. main arrival day with high number of guests) Room Service available but with extra charge Alternative Location for Dinner at SENTIDO Crystal Bay Resort Felucca Seafood Restaurant with extra charge 2. Side meals 2.1 Snacks Minimum requirements OK No daily "snacks" are offered free of charge in the AI formula there are no limited offers for the snacks drinks have to be available at the same location Standards Location of the "snack bar" Beach Bar and Pergola Bar Buffet or a "set menu"? Buffet Schedule 12:00 17:00 Is a guest s signature for the food required? No Is a late night snack provided? Yes Remarks Midnight snack from 22:30 01:00 SUNRISE Resorts & Cruises Page 2

6 2.2 coffee, tea & cake Minimum requirements OK No daily "coffee, tea & cake" period is offered free of charge in the AI formula coffee and tea is free available during this period a choice of cakes and pastries are offered no guests signature is required during this period Standards location for the "coffee & cake" period Lobby & Beach Bar Schedule 15:00 17:00 Is there ice cream available in this period? Yes Pergola Bar 12:00 17:00 Is a guest s signature required? No "American" or "instant" coffee both Remarks Coffee & Tea facilities in the room free of charge 2.3 General standards for AI food Are there outlets where the food has to be paid by the AI guest in general Are there more periods when ice cream is offered in the AI formula? Yes in the a la Carte Restaurants except one dinner free of charge per stay in Mexican a la carte Restaurant No 3. AI drinks 3.1 Minimum requirements OK No Minimum schedule for offering AI drinks is from 10.00h to 24.00h. No alcohol served between 06:00 and 11:00 Any other schedule? 24 hours at Lobby Bar, after 24:00 at extra charge all glasses have to be filled properly, when bottles are not offered water will be handed out in bottles (0,3L / 0,5L / 0,7L bottles is a fitting size) only "returnable" cups (like acryl glass) when glass can not be used (e.g. at the beach) AI drinks outlets in each hotel area like lobby, pool/garden, beach counter, main restaurant Beverage and food menus for included and excluded items have to available in each outlet 3.2 standards "AI outlets for drinks" Which outlets in the lobby area? names and schedule Which outlets in the pool/garden area? Names and schedule Which outlets in the beach area? Names and schedule Any other outlets for AI drinks? Names and schedule Which outlets are excluded from the AI formula? Lobby Bar 24 hrs, AI 10:00 24:00 after this at extra charge, no alcohol served between 06:00 11:00 1x Pergola Bar 10:00 18:00 (no alcohol served between 06:00 11:00) 1x Aqua Pool Bar 10:00 18:00 (no alcohol served between 06:00 11:00) 1x Beach Bar 10:00 24:00 (midnight) (no alcohol served between 06:00 11:00) Main Restaurant during meal times No alcohol served between 06:00 11:00 Victoria Pub 18:00 02:00 (after 24:00 with extra charge) Shisha Corner, A la Carte Restaurants, all open outlets after 24:00 SUNRISE Resorts & Cruises Page 3

7 3.3 standards "items of AI drinks" What kind of Softdrinks is included? Glasses or bottles? What kind of local beers are included? Glasses or bottles? What kind of local wines are included? Glasses or bottles? What kind of local spirits are included? What kind of mix drinks or cocktails are included? What drinks are not included? (This has to be shown in a menu!) 3.4 general standards "AI drinks" Is the guest s signature for drinks required? in which areas will AI drinks be served in which areas is self service for AI drinks Is the MINIBAR included and how is the handling? Is there dispenser available for any drinks? (if yes, which locations & drinks) Cola/Pepsi, Fanta/Mirinda, Sprite/7up, package juices, diet cold drinks and water Glasses Stella or Luxor or Sakara glasses Local Red, White & Rose glasses Local Cognac, Whisky, Gin, Vodka, Ouzo, Rum (as per availability of the market) Varity of local alcoholic and non alcoholic cocktails Special offered local & imported wines, international alcoholics Yes for not included drinks All except restaurants & Bars excluded from the AI Outdoor Bars Filled on arrival and refilled once a week with a selection of soft drinks, daily with water other items against extra charge Yes, water in Fitness Center, Beach bar and Pergola Bar, Juices in the Main Restaurant 3.5 Remarks All drinks at the pool and beach are served in polygon glasses or cups only 4. Sport and leisure activities 4.1 Minimum requirements OK No table tennis is provided free of charge in the AI formula billiard is provided free of charge in the AI formula gym use if available is provided for free in the AI formula 4.2 Standards What kind of sport and leisure activities are provided free of charge in the AI formula? Which sport/leisure activity or equipment rental has to be paid full? Beach Volleyball, table tennis, Boccia, darts, aerobics, day time tennis, water polo, Gym (from 12 years) Diving, Wind surfing, Aqua Center, tennis court flood light, Spa, Massage (from 16 years, upon reservation), Hairdresser 4.3 Remarks Spa not for children under 16 years Gym not for children under 12 years and only with appropriate sports outfit & sports shoes Billiard not for children under 12 years SUNRISE Resorts & Cruises Page 4

8 5. General standards the AI formula Has to be worn a bracelet? Yes Has to be shown an AI guest card? No When does the AI Service expire on the departure At 12:00 (noon time) day? Under which age no alcohol is offered? 18 years Do the guests receive an AI info sheet upon checkin? Yes (with all AI items, outlets and schedule) Are there any events or theme evenings which Special arranged theme nights have to be paid by the AI guests? 6. General remarks to the AI formula 7. Suggestions for the catalogue text Main Restaurant buffet Style Snacks offered from 12:00 17:00 Alcoholic drinks served from 11:00 to 06:00 Minibar filled on arrival and refilled once a week with a selection of soft drinks, daily with water other items against extra charge One meal per stay free in the Tex Mex a la Carte Restaurants (upon reservation) Coffee & Tea facilities in the room free of charge The mentioned facts and information in this sheet will be added to the contract; parts can be published in the catalogue and given as information to our guests. The hotel accepts and provides this given standard during the whole mentioned season About all possible changes the Tour operator has to be informed. Signature contracting partner hotel Signature contracting partner Tour Operator SUNRISE Resorts & Cruises Page 5

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