Visionary Solutions for Global Communities. Opportunities. Register Today at mhli.org!

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1 Visioary Solutios for Global Commuities MHLI Traiig Opportuities Register Today at mhli.org! Military Housig ad Lodgig Educatio Programs for Govermet ad Private Sector Professioals

2 GENERAL OVERVIEW MHLI Course Summary MHLI Courses may be obtaied for a particular locatio ad ca be tailored to match local, regioal or Service-wide policies ad procedures. Please see page 4 for more iformatio. 100 SERIES CUSTOMER FOCUS AREA CS DAYS / 1.6 CEU Foudatios of Customer Service CS DAYS / 1.6 CEU Effective Commuicatios = Effective Service CS DAYS / 1.6 CEU Coflict Resolutio ad Mediatio CS DAYS / 1.6 CEU Buildig a Stroger Orgaizatio CS DAYS / 4.0 CEU Certified Housig Customer Service Represetative (CHCSR) HSO DAYS / 2.4 CEU Housig Services Office: Fuctioal Operatios & Maagemet Resposibilities HRS DAYS / 2.4 CEU Advaced Housig Services Office HSO 100/HRS Days / 4.0 CEU Housig Referral Services (Combied Course) HRS DAYS / 3.6 CEU High Performig Housig Referral Services 200 SERIES FINANCIAL FOCUS AREA FIN DAYS / 1.6 CEU Foudatios of Military Housig Fiacial Maagemet 300 SERIES FACILITIES FOCUS AREA FAC DAYS / 1.6 CEU Foudatios of Facilities Maagemet FAC Days / 2.4 CEU Housig Ispector/Egieer Techicia FAC DAYS / 1.6 CEU Foudatios of Asset Maagemet FAC Days / 2.4 CEU Advaced Housig Ispector s Course FAC DAYS / 4.0 CEU Certified Military Housig Ispector (CMHI) 400 SERIES MANAGEMENT FOCUS AREA MGT Days / 3.2 CEU Itroductio to Family Housig Maagemet MGT Days / 2.0 CEU Foudatios of Maagemet MGT Days / 2.0 CEU Techiques & Process of Leadership MGT DAYS / 1.6 CEU Strategic Leadership for Housig Maagers ad Directors MGT 401/ Days / 3.6 CEU Maagemet Traiig Series (Combied Course) 2 MHLI Traiig Programs REGISTER TODAY AT

3 GENERAL OVERVIEW For details about PHMA Certificatio ad Affiliated Parter Sposored Courses, please see pages SERIES UH/LODGING FOCUS AREA UH DayS / 2.4 CEU Itroductio to Uaccompaied Housig ad Furishigs Maagemet UH DAYS / 1.6 CEU Itroductio to Uaccompaied Housig Maagemet UH DAYS / 1.6 CEU Itroductio to Furishigs Maagemet UH DayS / 4.0 CEU Certified Defese Uaccompaied Housig Maager (CDUHM) Level 1 UH 503A 5 DayS / 4.0 CEU Certified Defese Uaccompaied Housig Maager (CDUHM) Level 2 UH Days / 2.4 CEU Sigle Soldier Housig Maagemet LDG DAYS / 1.6 CEU Lodgig Maagemet: Basic Housekeepig Operatios LDG DAYS / 1.6 CEU Lodgig Maagemet: Facilities Maiteace LDG DAYS / 1.6 CEU Lodgig Maagemet: Receptio Desk Operatios LDG DAYS / 1.6 CEU Itroductio to Lodgig Maagemet 600 SERIES PRIVATIZATION FOCUS AREA PVT Days / 4.0 CEU CDPM Level 1 PVT 600A 4.5 Days /3.6 CEU CDPM Level 2 PVT 600/600A 8 Days / 6.4 CEU CDPM Levels 1 & 2 (Combied Course) PVT 600B 4.5 Days /3.6 CEU CDPM Level 3 PVT 600A/600B 8 Days / 6.4 CEU CDPM Levels 2 & 3 (Combied Course) PVT Days / 2.4 CEU Foudatios of Customer Service, Cotractig & Team Buildig PVT DAYS / 1.6 CEU Foudatios of Private Sector Accoutig PVT DAYS / 1.6 CEU Usig Fiacial Statemets for Decisio- Makig PVT DAYS / 1.6 CEU Advaced Private Sector Fiacial Maagemet PVT 602/603/604 5 Days / 4.0 CEU Private Sector Accoutig & Fiacial Maagemet PVT DAYS / 1.6 CEU Military Culture: Learig the (Select Service or All Services) Way PVT Days /3.6 CEU Advaced Pro Formas 700 SERIES GENERAL SKILLS AREA GEN DAYS / 1.6 CEU Stress Maagemet GEN DAYS / 1.6 CEU Diversity Idividual, Cultural ad Orgaizatioal REGISTER TODAY AT MHLI Traiig Programs 3

4 MHLI TRAINING PROGRAMS About MHLI Traiig Programs Itroductio MHLI offers a wide variety of our ow courses i all areas of military ad privatized housig operatios. These courses are of value to both federal ad private sector employees. MHLI courses are iteractive, with lectures, discussios ad exercises i the practical applicatios relatig to housig for military members ad/or their families. I additio to our ow courses, MHLI also offers courses from our strategic parters, the Istitute of Real Estate Maagemet (IREM), the Natioal Apartmet Associatio (NAA) ad from istructors who have bee featured at the aual PHMA semiars. Course Offerigs & Customizatio MHLI offers a umber of courses o a ope erollmet basis at various locatios throughout the year at competitive pricig. Exact schedules are published ad updated at our Web site Courses may also be obtaied for a particular locatio ad ca be tailored to match local, regioal or Service-wide policies ad procedures. To pursue obtaiig your ow course please traiig@mhli.org or call x13. MHLI will work with you to preset the best traiig possible for your locatio. May of our two ad three day courses ca be combied ito oe week of traiig. If there is material you would like preseted from other traiig sources, MHLI ca also save you time ad effort by makig these available to you as discussed below. Agai, or call us. Course Pricig Course pricig icludes all istructor fees ad studet materials, exclusive of travel ad per diem for up to 30 studets. Course customizatio, OCONUS ad other fees may apply. If you wish to purchase a whole course ad wat a per studet fee, or wish to sposor a ope course, please cotact MHLI Traiig at traiig@mhli.org. Cotiuig Educatio Uits (CEUs) MHLI has bee reviewed ad approved as a Authorized Provider of Cotiuig Educatio ad Traiig Uits by the Iteratioal Associatio for Cotiuig Educatio ad Traiig (IACET). This recogitio sigifies that MHLI courses meet the very high stadards for esurig cosistet, high-quality developmet ad delivery of traiig courses. How to Order MHLI is a educatioal oprofit corporatio. Our Federal Tax ID umber is ad our Dus # is Paymets are required at the time of registratio. Credit cards will be charged 10 busiess days before your class starts. For ay paymet questios, cotact the MHLI Registrar at mhlioffice@earthlik.et. There are several purchasig methods which ca be used for federal staffs to obtai MHLI courses ad these may vary based o local procedures. MHLI does accept credit cards, checks or direct deposits via the Cetral Cotractor Registratio (CCR) process. Fees for ope courses ordered through your traiig departmet via the DD 1556 route, may be paid with credit card or by govermet check. Fees may be authorized i travel orders ad paid by persoal travel cards. Courses may also be purchased directly via the traiig office. MHLI holds a GSA MOBIS (a multiple award) cotract for Traiig. Depedig o the dollar threshold you may order agaist our cotract (GS-10F-0162M) or we are available by competitio with other MOBIS cotractors. (Ask your cotract office to check us out at Private sector staffs may of course cotract directly with us or may reach us through the GSA schedule. Dress Code Dress code for class is busiess casual, which does NOT iclude jeas, shorts or tee shirts. Military dress, if required, is by idividual Service, but is ot recommeded by MHLI. Cotact MHLI Today! 154 Fort Evas Rd. NE Leesburg, VA (voice) (fax) 4 MHLI Traiig Programs REGISTER TODAY AT

5 MHLI TRAINING PROGRAMS Curret Course Pricig Prices good through February 14, This table shows both govermet ad commercial rates for MHLI Traiig courses of up to 30 studets provided at a customer locatio. Price icludes all istructor fees ad studet materials, exclusive of travel ad per diem. Course customizatio, OCONUS ad other fees may apply. If you wish to purchase a whole course ad wat a per studet fee, or wish to sposor a ope course, please cotact MHLI Traiig at traiig@mhli.org or x13. Course Name Govermet Rate Commercial Rate CS 100* Foudatios of Customer Service $8, $9, CS 103* Effective Commuicatios = Effective Service $8, $9, CS 104* Coflict Resolutio ad Mediatio $8, $9, CS 105* Buildig a Stroger Orgaizatio $9, $10, CS 106* Certified Housig Customer Service Represetative $20, $22, (CHCSR) MGT 400* Itroductio to Family Housig Maagemet $16, $18, MGT 401* Foudatios of Maagemet $10, $11, MGT 402* Techiques & Process of Leadership $9, $10, MGT 403* Strategic Leadership for Housig Maagers $10, $10, ad Directors GEN 703* Stress Maagemet $7, $8, GEN 704* Diversity Idividual, Cultural ad Orgaizatioal $7, $8, UH 500 Itroductio to Uaccompaied Housig $10, $11, ad Furishigs Maagemet UH 501* Itroductio to Uaccompaied Housig Maagemet $9, $10, UH 502* Itroductio to Furishigs Maagemet $9, $10, UH 503* Certified Defese Uaccompaied Housig Maager $20, $22, (CDUHM) Level 1 UH 503A* Certified Defese Uaccompaied Housig Maager $20, $22, (CDUHM) Level 2 UH 505 Sigle Soldier Housig Maagemet $10, $11, * These courses are available for purchase through GSA MOBIS. REGISTER TODAY AT MHLI Traiig Programs 5

6 MHLI TRAINING PROGRAMS Course Name Govermet Rate Commercial Rate LDG 502 Lodgig Maagemet: Basic Housekeepig $9, $10, Operatios LDG 503 Lodgig Maagemet: Facilities Maagemet $9, $10, LDG 504 Lodgig Maagemet: Receptio Desk Operatios $9, $10, LDG 505 Itroductio to Lodgig Maagemet $9, $10, PVT 600* Certified Defese Privatizatio Maager (CDPM ) $20, $22, Level 1 PVT 600A* Certified Defese Privatizatio Maager (CDPM ) $20, $22, Level 2 PVT 600B* Certified Defese Privatizatio Maager (CDPM ) $20, $22, Level 3 PVT 601 Foudatios of Customer Service, Cotractig $10, $11, ad Team Buildig PVT 602 Foudatios of Private Sector Accoutig $9, $10, PVT 603 Usig Fiacial Statemets for Decisio Makig $9, $10, PVT 604 Advaced Private Sector Fiacial Maagemet $9, $10, PVT 605 Military Culture: Learig the (Select Service or $9, $10, All Services) Way PVT 606* Advaced Pro Formas $18, $19, FAC 300* Foudatios of Facilities Maagemet $9, $10, FAC 303* Housig Ispector/Egieer Techicia $10, $11, FAC 304* Foudatios of Asset Maagemet $9, $10, FAC 306* Advaced Housig Ispector s Course $10, $11, FAC 309* Certified Military Housig Ispector (CMHI) $21, $23, FIN 200* Foudatios of Military Housig Fiacial $9, $10, Maagemet HSO 100/200* Housig Referral Services (Combied Course) $13, $15, HRS 300* High Performig Housig Referral Services $16, $18, ONLINE PVT 600: CDPM Level 1 $1, $1, ONLINE Military Orgaizatio ad Navy Culture $ $ * These courses are available for purchase through GSA MOBIS. 6 MHLI Traiig Programs REGISTER TODAY AT

7 TABLE OF CONTENTS QUICK TIP! Ope the BOOKMARKS MENU TAB (o the left) to display cotets of this ebook, the Click o your topics of iterest for fast avigatio! Visioary Solutios for Global Commuities GENERAL OVERVIEW MHLI TRAINING PROGRAMS... 4 Itroductio... 4 Course Offerigs & Customizatio... 4 Course Pricig... 4 Cotiuig Educatio Uits (CEUs)... 4 How to Order... 4 Dress Code... 4 Cotact MHLI Today!... 4 Curret Course Pricig SERIES CUSTOMER FOCUS AREA SERIES FINANCIAL FOCUS AREA SERIES FACILITIES FOCUS AREA SERIES MANAGEMENT FOCUS AREA SERIES UH/LODGING FOCUS AREA SERIES PRIVATIZATION FOCUS AREA SERIES GENERAL SKILLS AREA...29 PHMA Certificatio Programs PHMA CERTIFICATION REQUIREMENTS AFFILIATED PARTNER SPONSORED TRAINING IREM Traiig NAA Traiig CDPM CertifiCatio MHLI is proud to joi with our strategic parters, the Professioal Housig Maagemet Associatio (PHMA), the Istitute of Real Estate Maagers (IREM) ad the Natioal Apartmet Associatio (NAA) to preset the first Certificatio program specifically iteded for persos ivolved i the privatizatio of military housig. Visit for a schedule of upcomig classes to become a certified CDPM! REGISTER TODAY AT MHLI Traiig Programs 7

8 100 SERIES CUSTOMER FOCUS AREA CS DAYS / 1.6 CEU Foudatios of Customer Service Lear strategies for customer service usig a humorous approach to explorig ad uderstadig the diversity of today s military customers. This approach ecourages the attedee to icorporate ew techiques ito daily operatio of the housig orgaizatio. By the ed of this course studets will be able to: Recogize the differet commuicatio skills. Implemet procedures for customer iteractio usig appropriate forms. Differetiate betwee iteral ad exteral customers ad idetify the uique relatioships ecessary to provide quality service to each. Develop the skills, techiques ad methods for deliverig quality customer service. This course is recommeded for ayoe who has to iteract with customers, at ay level, as part of their daily tasks. No specific course prerequisites are recommeded. CS DAYS / 1.6 CEU Effective Commuicatios = Effective Service This course asks the questio How ca I liste ad commuicate effectively? Truly effective commuicatio beefits everyoe ivolved. Participats lear to effectively commuicate so others will uderstad ad respod appropriately. Better commuicatio skills lead to better customer service ad office iteractio. By the ed of this course studets will be able to: Demostrates effective listeig. Idetify the best methods to commuicate effectively. Develop effective verbal ad writte commuicatio. Apply various techiques to commuicatio. This course is recommeded for all persoel workig i a Housig Office. No specific course prerequisites are recommeded. CS DAYS / 1.6 CEU Coflict Resolutio ad Mediatio Participats will lear how to uderstad the dyamics ad skills essetial for successful mediatio ad coflict resolutio. Durig the course participats will lear to pipoit disagreemets ad practice skills i commuicatios ad problem solvig to deal with the disagreemets. The course icludes tools to deal with issues that directly ivolve the participat, as well as mediatio skills to assist others i resolvig their disputes. By the ed of this course studets will be able to: Justify differet approaches for idividual use i coflict situatios ad effective resposes. Outlie sources of coflict ad strategies appropriate for dealig with coflict i varied cotexts. Select a problem solvig model for coflict situatios. Geeralize the commuicatio skills eeded to diffuse coflicts. Explai ecessary skills i maagig ager or other difficult emotios. This course is recommeded for all persoel workig i a Housig Office. No specific course prerequisites are recommeded. 8 MHLI Traiig Programs REGISTER TODAY AT

9 100 SERIES CUSTOMER FOCUS AREA CS DAYS / 1.6 CEU Buildig a Stroger Orgaizatio There is o more room for the status quo i the housig area. Today s superb housig office is oe that requires a uique approach to the clietele that it serves. This oe-of-a-kid semiar will provide specifics i terms of how to cotiually delight cliets, improve productivity ad ehace morale. You will leave this program with a specific actio pla that is tailored to meet your idividual eeds. By the ed of this course studets will be able to: Recogize hads-o, how-to skills for easy-to-use strategic plaig ad executable tactics that get results. Explai setbacks, sidetracks ad curve balls. Idetify key teets for maximizig your efforts i the marketplace. Apply the seve strategic thikig processes of great achievers ad how to operatioalize them o a daily basis. This course is recommeded for all persoel workig i a Housig Office. No specific course prerequisites are recommeded. CS DAYS / 4.0 CEU Certified Housig Customer Service Represetative (CHCSR) Certified Housig Customer Service Represetative will give you the competitive advatage you eed to excel i a tough ad uique military persoel ad family climate. I today s customer-orieted eviromet, people skills are critical for persoal ad orgaizatioal success. As we are dealig with a icreasig multi-cultural eviromet, there exists the potetial for differet expectatios ad uderstadig of what costitutes good customer service. This traiig would esure that all members of the housig staff i both CONUS ad OCONUS are performig at the same kowledge level. How you hadle your customers ca directly affect your idividual goals as well as your team s ad orgaizatio s performace. This is the oly certified customer service program desiged specifically for our idustry. This excitig five day program will prepare you ad your etire team to deliver high quality customer service desiged to exceed your customer s expectatios. Each day of this sessio is specifically desiged to focus a tools ad techiques you ca take back tomorrow ad use or share with your team to improve the quality of the service you deliver every day. The program helps you create a 90 day customer service improvemet pla for yourself ad for your team. Each learig experiece is reiforced with exercises, role-plays, videos ad games you develop durig each sessio. By the ed of this course studets will be able to: Iterpret how to deliver better, faster service ad icrease customer satisfactio. Explai how to gai repeat busiess ad kow what customers expect. Use tools discussed i the class to maage stressful situatios more effectively. Summarize the sigals of customer irritatio ad how to respod appropriately ad assist i quickly fidig a workable solutio to your customer s problem. Geerate ad develop a 90 day customer service improvemet pla for you ad your team. This course is recommeded for all persoel workig i a Housig Office. No specific course prerequisites are recommeded. REGISTER TODAY AT MHLI Traiig Programs 9

10 100 SERIES CUSTOMER FOCUS AREA HSO DAYS / 2.4 CEU Housig Services Office: Itroductio to the Military Housig Office This course is desiged both as a itroductory overview of the Military Housig Service Office operatios at a istallatio level, ad as a foudatioal course i maagig a Housig Services Office. The studets will be traied i the ecessary skills to effectively perform as a housig referral staff member, ad will also be provided a practical approach to dealig with some of the maagemet challeges that military housig leaders will face. It is iteded to establish the base lie fuctioal requiremets ad commo levels of support. This course is a must for all Housig Divisio leaders who are resposible for daily performace, ad housig referral staff members eeded to trasitio from previous operatios to the ew stadards. By the ed of this course studets will be able to: Implemet A Plus customer service techiques ad cocepts. Summarize the Commos Levels of Service for the HSO staff (e.g., home-fidig, off-post referrals, customer couselig). Execute strategies to best deal with chage i difficult situatios. Explai basic trasitio ad chage maagemet techiques. Idetify the orgaizatioal structure, plaig ad executig commo levels of support. Compare operatioal performace maagemet ad measuremets. HRS DAYS / 2.4 CEU Advaced Housig Services Office The HRS 200 course is desiged to provide a more i depth uderstadig related to the skill sets ecessary to perform Housig Referral i a privatized eviromet. HRS 200 was developed to further educate the staff o the commuity s private sector housig market routies i order to provide the best referral services for our Service members ad their family members i acquirig housig. This course was ot developed to produce real estate agets but to provide more detailed kowledge i the local housig market, real estate practices, mortgage specifics, civilia property maagemet ad the geeral atioal market treds. HRS 200 will provide more detailed iformatio o how to acquire off-post housig market assets ad idetifyig market treds to deliver superior services to our customers. By the ed of this course studets will be able to: Idetify the advatages ad disadvatages of retig/leasig to iclude uderstadig a stadard retal cotract. Summarize Property Maagemet (from the civilia perspective) to iclude expectatios of the ladlord ad teat. Recogize the advatages ad disadvatages of purchasig a home. Carry out the basics of mediatio ad facilitatio, icludig Teat/Ladlord Negotiatio. Successful completio of the HSO 100 Housig Service Office course is a o-waiverable prerequisite. 10 MHLI Traiig Programs REGISTER TODAY AT

11 100 SERIES CUSTOMER FOCUS AREA HSO 100/HRS Days / 4.0 CEU Housig Referral Services (Combied Course) This five day course is a foudatioal course i maagig the Housig Services Office. Studets will be traied i the ecessary skills to effectively perform as a HSO staff member ad will provide a practical approach to dealig with maagemet challeges. This course was developed provide more detailed kowledge i the local housig market, real estate practices, mortgage specifics, civilia property maagemet ad the geeral atioal market treds. It will provide detailed iformatio o how to acquire off-post housig market assets ad idetify market treds to deliver superior service to our customers. By the ed of this course studets will be able to: Implemet A Plus customer service techiques ad cocepts. Summarize the Commos Levels of Service for the HSO staff (e.g., homefidig, off-post referrals, customer couselig). Execute strategies to best deal with chage i difficult situatios. Idetify the advatages ad disadvatages of retig/leasig/owig a home to iclude uderstadig a stadard real estate cotracts. Give examples of Property Maagemet (from the civilia perspective) to iclude expectatios of the ladlord ad teat. Demostrate the basics of mediatio ad facilitatio, icludig Teat/Ladlord Negotiatio. HRS DAYS / 3.6 CEU High Performig Housig Referral Services HRS 300 was developed to provide hads-o traiig for Housig Referral professioals. HRS professioals act as bridges betwee the civilia housig market ad the Military family. Thus, ot oly do we eed to adapt to civilia market practices, but we must also retai ad reiforce the sese of a family atmosphere withi our housig commuity. The Military housig area has evolved from a asset cetric to a customer cetric oe. I today s complex marketplace ad the give the itese ivolvemet demaded o our Housig Referral professioals, cotiuous learig must take place. By the ed of this course studets will be able to: Summarize military housig policy. Idetify real estate ad mortgage trasactios. Use Coflict resolutio, time ad stress maagemet ad Effective commuicatio to carry out Housig Services. Implemet teamwork, collaboratio ad metorig/coachig. Pla ad develop a result orieted orgaizatio. I additio, the participats will actually desig a busiess pla. This pla will be developed usig a self-paced small group methodology ad will be briefed as the fial course assessmet. Successful completio of the HRS 200 Housig Services Office course is a o-waiverable prerequisite. It is strogly ecouraged for studets to brig a laptop computer for this course. REGISTER TODAY AT MHLI Traiig Programs 11

12 200 SERIES FINANCIAL FOCUS AREA FIN DAYS / 1.6 CEU Foudatios of Military Housig Fiacial Maagemet Defiitios ad examples of budget lie items, ways to sort through the data ad prioritize eeded iformatio for budget plaig ad a overview of the overall budget process are the basics of this course. By the ed of this course studets will be able to: Review the fiacial maagemet cycle (plaig, programmig, budgetig, executio, reportig ad review). Idetify roles ad resposibilities of the local commad through Cogressioal authorizatio ad appropriatio. Outlie the budget approval process. Explai the Cogressioal limitatios ad restrictios. Describe parterig techiques for workig with the local fiacial maager. This course is recommeded for all Housig persoel who have resposibilities ivolvig the aual budget process ad for all supervisors. MHLI offers additioal fiacial traiig sessios i our Privatizatio Focus Area. The specialized fiacial courses we have available are PVT 602, PVT 603 ad PVT 604. (Please see descriptios o pages ) 12 MHLI Traiig Programs REGISTER TODAY AT

13 300 SERIES FACILITIES FOCUS AREA FAC DAYS / 1.6 CEU Foudatios of Facilities Maagemet This course is desiged for persoel ivolved i the maagemet of govermet housig facilities. As a foudatios course it is iteded for persoel who have ot had extesive experiece i this field. This course is a immersio i the priciples ad practices of soud facilities maagemet. By the ed of this course studets will be able to: Idetify processes ad procedures for successfully maagig govermet housig facilities. Comparig the day-to-day relatioships betwee the housig offices, the higher headquarters support staff ad the osite cotractor staff. Model techiques for short ad log rage maiteace plaig. Describe the steps i successful project ad maiteace maagemet, icludig demostratio of familiarity with estimatig cocepts. Distiguish betwee maiteace ad repair projects, whole house reovatios, project developmet ad documet preparatio. Ability to summarize curret OSD policies regardig facilities maagemet. This course is desiged for all persoel ew to Housig ad who have ot had a strog backgroud i facilities maagemet. No specific course prerequisites are recommeded. FAC DAYS / 2.4 CEU Housig Ispector/Egieer Techicia Studets will be exposed to the ecessary skills ad tools to successfully idetify ad maage the maiteace workload of military housig facilities. Participats will better cotrol their maiteace program by effectively diagosig the causes of poor maiteace practices ad developig a corrective strategy. This course is ot a home ispectio certificatio course, or is it a mechaical or electricial techicias course. By the ed of this course studets will be able to: Idetify the types ad purposes of ispectios, icludig the creatio of a maiteace pla for vacat quarters. Develop osite ispectio procedures. Refresh kowledge of COR duties ad resposibilities. Gai a uderstadig of workflow process icludig work order procedures. Demostrate practical skills ad techiques i ispectio procedures, icludig completio of forms, customer service ad commuicatio. Lear techiques of parterig with other service providers through cooperatio i group activities. This course is recommeded for persoel ivolved i the ispectio of govermet housig facilities, either as part of assigmet/termiatio of quarters or BOM work. This course is also recommeded for the supervisors of these idividuals. No specific course prerequisites are recommeded. FAC DAYS / 1.6 CEU Foudatios of Asset Maagemet Whether i military housig or private residetial situatios, beig resposible for assets requires kowledge of facilities maagemet ad fiacial plaig. This two day course is desiged to improve the uderstadig of the asset maagemet process, emphasizig the retetio of quality facilities. By the ed of this course studets will be able to: Uderstad asset coditios ad the cocept of sustaimet, restoratio ad moderizatio. Apply the plaig process to asset maagemet situatios. Itegrate short ad log rage fiacial plaig with facilities maagemet. This course is recommeded for those idividuals idetified as maagemet cadidates, GS 9 ad others with fiacial or facilities maagemet resposibilities with a housig office. It is recommeded that both FAC 300 ad FIN 200 or 201 be take prior to this course. REGISTER TODAY AT MHLI Traiig Programs 13

14 300 SERIES FACILITIES FOCUS AREA FAC DAYS / 2.4 CEU Advaced Housig Ispector s Course This three day course is desiged for persoel ivolved i the ispectio of govermet housig facilities ad their supervisors. This course is iteded to provide a greater depth of uderstadig for ispectors ad is geared toward ew costructio ispectio of family housig dwellig uits. Studets will be exposed to the various phases of costructio from site work to fial acceptace. This course is ot a home ispectio certificatio course, or is it a mechaical or electrical techicia s course. By the ed of this course studets will be able to: Comprehed the basics of readig blueprits. Iterpret the basic symbols used i costructio drawigs. Idetify the poits of ispectio for cocrete ad exterior eclosure work, iterior electrical work ad iterior plumbig work. Kow the basics of housig HVAC systems. Demostrate practical skills ad techiques i ispectio procedures. FAC 303 is a o-waiverable prerequisite for attedace at this course. Studets are requested to review ad brig with them the text The Complete Book of Home Ispectio, used i the FAC 303 offerig. For more iformatio about this course cotact Kevi Keatig at keatigk@hughes.et. FAC DayS / 4.0 CEU Certified Military Housig Ispector (CMHI) This course is desiged for persoel ivolved i the maagemet of both govermet housig facilities ad private sector ispectios. Studets will be exposed to the ecessary skills ad tools to successfully ispect to meet DoD miimum acceptability criteria. They will also be taught to idetify ad maage the sustaimet, reovatio ad moderizatio workloads of military housig facilities. This certificatio course will provide a greater uderstadig of ispectio priciples for existig or ewly costructed facilities both private sector ad govermetal. Studets will be exposed to the various phases of costructio from site work to fial acceptace, chage of occupacy maiteace requiremets, ad maagemet of cotract vehicles i a military settig. A portio of the class is devoted to uderstad mold, it s causes, implicatios, ad practical treatmet of affected areas, as well as other safety ad livability issues. This course is ot a home ispectio certificatio course, or is it a mechaical or electrical techicia course. By the ed of this course studets will be able to: Idetify the types ad purposes of commuity ad govermetal ispectios. Develop osite ispectio procedures ad pla maiteace for vacat govermet quarters ad for-ret commuity housig. Refresh kowledge of COR duties ad resposibilities. Demostrate practical skills ad techiques i ispectio procedures, icludig familiarity with miimum adequacy stadards. Idetify the poits of ispectio for cocrete ad exterior eclosure work, iterior electrical work, iterior plumbig work, HVAC systems, furishigs ad istalled fixtures ad associated facility compoets. Uderstad the cause of mold i facilities ad be prepared to take steps leadig towards remediatio. Demostrate familiarity with various costructio trades, codes ad plaig cosideratios ad critical cosideratios for ispectio, with emphasis o special requiremets of Wouded Warriors ad ADA compliat facilities. Iput required iformatio ito emh as appropriate. This course is recommeded for persoel resposible for the maiteace ad ispectio of both family ad bachelor govermet housig facilities. This course is also recommeded for the supervisors of these idividuals. No specific course prerequisites are recommeded. 14 MHLI Traiig Programs REGISTER TODAY AT

15 400 SERIES MANAGEMENT FOCUS AREA MGT Days / 3.2 CEU Itroductio to Family Housig Maagemet This course provides a comprehesive overview of housig operatios ad as such, provides the buildig blocks for future career growth. By the ed of this course studets will be able to: Explai the missio ad busiess of housig. Summarize the housig orgaizatio icludig all fuctioal areas ad levels. Execute improved customer service skills. Distiguish betwee the requiremets ad importace of facilities ad fiacial maagemet. This course is recommeded for ew housig employees ad for those who iteract with the housig office. No other specific course prerequisites are recommeded. MGT Days / 2.0 CEU Foudatios of Maagemet Good maagemet does t come aturally it s leared ad practiced over time. This course is iteded to help you uderstad the ature ad priciples of maagig people ad processes to achieve objectives. Startig with the basic fuctios of maagers i a housig office or corporatio this course offers a look at the techiques commo to all maagemet ad a foudatio i the priciples of maagemet. By the ed of this course studets will be able to: Idetify the roles ad resposibilities of maagers ad key elemets of good maagemet. Aalyze goals ad measure performace. Apply techiques for team buildig ad motivatio. Summarize various maagemet processes such as risk maagemet ad maagemet by objectives. Explai the various maagemet tools such as flow charts, Gatt charts, PERT etworks ad break-eve aalysis. Differetiate betwee a cetralized ad decetralized orgaizatio ad idetify ad describe the five basic groupig formats. This course is desiged as the iitial course i the Maagemet Focus area. It is iteded for persoel ivolved i the maagemet of persoel at ay level. No other specific course prerequisites are recommeded. MGT Days / 2.0 CEU Techiques & Process of Leadership I James Burs book, Leadership, a study is cited with 130 defiitios of leadership. This course will ot cover them all but it will provide a exposure to curret thikig o the applicatio of leadership priciples withi the private ad public sectors. Key competecies, characteristics, styles ad techiques will be evaluated ad iterpreted for their relevacy to the housig eviromet. By the ed of this course studets will be able to: Summarize curret leadership philosophies as applied to the housig eviromet. Compare traditioal leadership theories ad emergig theories. Differetiate betwee leadership ad maagemet ad the roles ad resposibilities of each. Use team-buildig ad group dyamics cocepts. Classify styles of commuicatio. Idetify ad implemet appropriate styles of coflict resolutio. Classify techiques i egotiatio. This course is desiged for persoel i a leadership or a maagemet positio at ay level. REGISTER TODAY AT MHLI Traiig Programs 15

16 400 SERIES MANAGEMENT FOCUS AREA MGT Days / 1.6 CEU Strategic Leadership for Housig Maagers ad Directors This course begis with lookig at the characteristics of great orgaizatios through a iteractive case study about a amazig private sector compay whose excellece i customer service, operatios ad profitability make it the bechmark for its idustry. The we explore the three major areas of focus that eables successful seior leaders: Strategic Leadership, Operatioal Effectiveess ad Orgaizatioal Systems Assessmets (customers, competitio ad capabilities). By the ed of this course studets will be able to: Idetify the characteristics of a great leader ad the leader s role i a great orgaizatio. Summarize team dyamics ad repertoire of leadership styles. Explai the value chai ad supply chai theory ad how they apply to housig. Complete a measuremet of performace ad evaluate holistic systems. Recogize the basics of situatioal assessmet framework. This course is desiged as the trasitioal maagemet developmet course bridgig the Level Two ad Level Three PHMA certificatios. It is recommeded for ayoe who has completed all of the course prerequisites for attedig MGT 404 Executive Retreat. MGT 401/ Days / 3.6 CEU Maagemet Traiig Series (Combied Course) Good maagemet does t come aturally it is leared over time. This combied course offerig is iteded to help you uderstad the ature ad priciples of maagig people ad processes to achieve objectives. The course looks at characteristics of great orgaizatios through a iteractive case study about a amazig private sector compay whose excellece i customer service, operatios ad profitability make it a bechmark for the idustry. The course explores three major areas of focus that eables successful seior leaders: (1) Strategic Leadership; (2) Operatioal Effectiveess; ad (3) Orgaizatioal Systems Assessmets. At the ed of this course, studet will be able to: Defie the roles ad resposibilities of maagers ad idetify key elemets of good maagemet Describe ad discuss various maagemet processes such as risk maagemet ad maagemet by objectives Be familiar with various maagemet tools such as flow charts, Gat charts, PERT etworks ad break-eve aalysis Uderstad the characteristics of a good leader ad the leader s role i a great orgaizatio Uderstad performace measuremet ad evaluatig holistic systems Uderstad baselie kowledge of situatioal assessmet framework 16 MHLI Traiig Programs REGISTER TODAY AT

17 500 SERIES UH/LODGING FOCUS AREA UH Days / 2.4 CEU Itroductio to Uaccompaied Housig ad Furishigs Maagemet This three day course is for persoel assiged to maage UH ad Furishigs at all levels both military ad civilia. Participats of this course lear the basic elemets of UH ad furishigs maagemet. This course requires miimum kowledge of military termiology ad basic persoal maagemet skills. This course ca be customized to be Service specific. By the ed of this course studets will be able to: Be familiar with required policies, directives ad istructios goverig UH ad Furishigs maagemet. Be familiar with terms ad abbreviatios relatig to UH ad Furishigs. Be able to idetify offices i the chai of commad resposible for UH ad Furishigs maagemet. Uderstad Furishigs requiremets. Uderstad UH ad Furishigs fiacial requiremets. Uderstad etitlemets ad miimum stadards of acceptable space ad privacy. Uderstad utilizatio requiremets. Uderstad Facilities Coditio Reportig. Be able to develop effective check-i/check-out welcome package that icludes all guidace for livig i UH. Uderstad the requiremets of a UH maiteace program. UH Days / 1.6 CEU Itroductio to Uaccompaied Housig Maagemet This two day course is for persoel assiged to maage UH at all levels both military ad civilia. Participats of this course lear the basic elemets of UH maagemet. The course requires miimum kowledge of military termiology ad basic persoal maagemet skills. By the ed of this course studets will be able to: Be familiar with required policies, directives ad istructios goverig UH maagemet. Be familiar with terms ad abbreviatios relatig to UH. Be able to idetify offices i the chai of commad resposible for UH maagemet. Uderstad UH ad furishigs fiacial requiremets ad budgetig requiremets. Uderstad UH furiture requiremets. Uderstad etitlemets, miimum stadards of acceptable space ad privacy Uderstad the DoD Wouded Warrior Program. Uderstad utilizatio requiremets. Uderstad Facilities Coditio Reportig. Be able to develop effective check-i/check-out welcome package that icludes all guidace for livig i the UH. Uderstad the requiremets of a UH maiteace program. REGISTER TODAY AT MHLI Traiig Programs 17

18 500 SERIES UH/LODGING FOCUS AREA UH Days / 1.6 CEU Itroductio to Furishigs Maagemet This course provides housig professioals ad other persoel assiged to maage furiture programs with a comprehesive overview of requiremets as well as miimum furiture specificatios established by DoD ad the specific Services. The course cocetrates o uderstadig what quality furiture is, determiig eeds, procuremet regulatios ad determiig what a good proposal is by usig Best Value Selectio. The course ca be customized to a specific Service requiremet. By the ed of this course studets will be able to: Idetify refereces ad termiology associated with the maagemet of a DOD furiture program. Uderstad the basics of furiture maufacturig ad idetify miimum quality specificatios. Determie miimum requiremets for furiture. Develop iitial issue ad replacemet plas. Idetify fudig sources. Uderstad DOD purchasig requiremets. Uderstadig Best Value cotract awards. Uderstadig ivetory cotrol. Uderstad the requiremets of furiture storage ad disposal. UH DayS / 4.0 CEU Certified Defese Uaccompaied Housig Maager (CDUHM) Level 1 MHLI is proud to joi with our strategic parters the Professioal Housig Maagemet Associatio ad the Natioal Apartmet Associatio to preset the first certificatio program specifically iteded for persos ivolved i the maagemet of Uaccompaied Housig (UH). Successful completio of this five day course will ear studets the certificatio as a Certified Defese Uaccompaied Housig Maager. This course is desiged to provide a UH maager with the basic skills required to maage a UH operatio that has ot yet bee privatized. This icludes permaet party ad studet UH. Attedees will be required to participate i group exercises as well as doig subject matter research to be ready for each day s lessos. Attedees will be required to pass the fial ope text examiatio with a score of 85% or better to receive certificatio. By the ed of this course studets will be able to: Uderstad the curret state of the DoD UH Program ad its goals. Uderstad the requiremets for quality facilities maiteace ad log rage maiteace plaig. Uderstad curret huma resources requiremets. Uderstad missio, fuctios ad tasks. Develop a miimum staffig requiremet. Uderstad the requiremets for developig stadard operatig procedures for each fuctio i a UH operatio. Uderstad the DoD budget process. Develop miimum fudig requiremets for UH operatios. Uderstad UH furishigs requiremets ad quality furiture specificatios. Develop a iitial issue furiture requiremet. Uderstad UH cotract requiremets. Develop a statemet of work for a UH fuctio. This course is a advaced level certificatio course. It is iteded for persoel who have experiece i Uaccompaied Housig ad/or for persoel who have take other etry ad itermediate Uaccompaied Housig courses. No other specific course prerequisites are recommeded. 18 MHLI Traiig Programs REGISTER TODAY AT

19 500 SERIES UH/LODGING FOCUS AREA UH 503A 5 DayS / 4.0 CEU Certified Defese Uaccompaied Housig Maager (CDUHM) Level 2 MHLI is proud to joi with our strategic parters the Professioal Housig Maagemet Associatio ad the Natioal Apartmet Associatio to preset the secod course i our certificatio program specifically iteded for persos ivolved i the maagemet of Uaccompaied Housig (UH). This course is relevat to maagers of housig specifically assigable to Sigle Service members. Successful completio of this five day course will ear you certificatio as a Defese Uaccompaied Housig Maager Level II. This course is desiged to provide a UH maager with the advaced skills required to maage a UH operatio ad also addresses the cocepts of privatizatio of UH. Attedees will be required to participate i group exercises as well as subject matter research to be ready for each day s lessos. Attedees will be required to participate i a group fial presetatio. Attedees are ecouraged to brig a laptop to class. By the ed of this course studets will be able to: Uderstad upper level leadership ad maagemet cocepts. Uderstad the requiremets for quality facilities maiteace ad log rage maiteace plaig icludig prevetative maiteace programs. Develop staffig requiremets based o established missio, fuctios ad tasks ad budget costraits. Develop stadard operatig procedures for fuctios i a UH operatio. Perform cost beefit aalysis for determiig the most cost effective delivery of service. Develop a performace-based Statemet of Work for a UH operatio. Develop log rage fudig requiremets for UH operatios. Develop ad justify future year program requiremets. Before attedig this course you must complete UPH 503 ad be certified as a CDUHM Level I. Waivers of the prerequisite will ot be cosidered. UH Days / 2.4 CEU Sigle Soldier Housig Maagemet This three day course will help the you become familiar with the policies ad procedures goverig Army Sigle Soldier Housig (SSH) maagemet. The istructor will idetify resources for fidig the aswers you eed to perform your duties. This class will also serve as a forum for iteractig with others assiged to SSH. We will cover several very useful checklists that will assist you ad the residets i better uderstadig what is required whe you live i UH. By the ed of the course, the studet will be able to: Locate required policies, directives ad istructios. Recogize termiology. Idetify offices i the SSH chai of commad. Uderstad the basics of SSH fudig. Develop miimum cleaig stadards. Uderstad the SSH maiteace program. Uderstad the resposibilities of the Housig Divisio. REGISTER TODAY AT MHLI Traiig Programs 19

20 500 SERIES UH/LODGING FOCUS AREA LDG Days / 1.6 CEU Lodgig Maagemet: Basic Housekeepig Operatios This two day course defies the requiremets of the Housekeepig Departmet. Usig a example Stadard Operatig Procedures for a Housekeepig Departmet, your staff will review the stadards for fuctioality ad relevace to your Lodgig operatio. Oce completed, the class will develop stadards that reflect their curret locatio ad will defie the implemetatio requiremets. There is also sigificat customer service ad commuicatios refresher traiig. This course ca be customized to specific Lodgig operatio requiremets. By the ed of this course studets will be able to: Defie the missio, fuctios ad tasks of Housekeepig. Perform effective commuicatio ad customer service exercises. Develop proper room cleaig procedures ad quality cotrol stadards. Clarify key cotrol, security ad emergecy procedures. Establish blood-bore pathoge exposure cotrol procedures. Examie Housekeepig Departmet staffig requiremets. LDG Days / 1.6 CEU Lodgig Maagemet: Facilities Maiteace This two day course is for idividuals ivolved i all aspects of facilities maiteace of lodgig facilities. This course provides housig professioals ad other persoel assiged to facility maiteace programs with a comprehesive overview of requiremets for log ad short term plaig ad day-to-day routie facility maiteace. The course ca be customized to your specific Lodgig operatios requiremets. By the ed of this course studets will be able to: Recogize refereces ad termiology associated with facility maiteace. Apply customer relatios ad customer satisfactio stadards. Idetify requiremets for trouble call maiteace ad lear how to maitai maiteace history. Employ log ad short rage maiteace plas. Explai the requiremets for maiteace cotract maagemet. Estimate log ad short rage facilities requiremets. 20 MHLI Traiig Programs REGISTER TODAY AT

21 500 SERIES UH/LODGING FOCUS AREA LDG Days / 1.6 CEU Lodgig Maagemet: Receptio Desk Operatios This two day course is for the Frot Desk Supervisor, Frot Desk Clerk ad Reservatios Clerk. The course provides your Frot Desk staff with the basic iformatio related to a successful Frot Desk/Receptio Desk where your guests/residets first check i. There is a overview of requiremets, developmet of Stadard Operatig Procedures ad icludes customer service refresher traiig. This course ca be customized to specific Lodgig operatios requiremets. By the ed of this course studets will be able to: Defie the Missio, Fuctios ad Tasks of a frot desk departmet. Recogize assigmet criteria ad eligibility to occupy lodgig. Develop check-i/check-out procedures ad miimum acceptable quality stadards. Apply documet maagemet, basic computer skills ad cash hadlig procedures. Aalyze key cotrol, security ad emergecy procedures ad develop stadard operatig procedures for the frot desk departmet. Explai rooms maagemet ad maximizig utilizatio of adequate rooms. LDG Days / 1.6 CEU Itroductio to Lodgig Maagemet This three day course is for active duty ad civilia persoel assiged to work i or maage UH. Studets will lear the basic elemets of operatig UH facilities ad to maage the large furishigs ivetory. The course requires miimum kowledge of military termiology ad basic persoal maagemet skills. This course ca be customized to specific UH operatios requiremets. By the ed of this course studets will be able to: Idetify policies, directives ad istructios goverig UH ad Furishigs maagemet. Idetify budget requiremets for staffig, cotracts ad operatios ad maiteace requiremets. Pla for furishigs iitial issue ad replacemet requiremets. Recogize etitlemets ad miimum stadards of space ad privacy. Discuss Facilities Coditio Reportig. Defie stadard operatig procedures ad customer service requiremets. REGISTER TODAY AT MHLI Traiig Programs 21

22 600 SERIES PRIVATIZATION FOCUS AREA PLEASE NOTE: The followig courses are of geeral iterest ad use to all persoel workig i military housig of ay type. They are, however, vital to those persoel, federal or private sector, who are or will be ivolved with privatizatio. PVT Days / 4.0 CEU Certified Defese Privatizatio Maager CDPM Level 1 MHLI is proud to joi with our strategic parters Professioal Housig Maagemet Associatio (PHMA), the Istitute of Real Estate Maagers (IREM) ad the Natioal Apartmet Associatio (NAA) to preset the first Certificatio program specifically iteded for persos ivolved i the privatizatio of military housig. This is a Level Oe offerig ad is iteded to cover the privatizatio process from cocept to pre-trasitio. The itet is to prepare the maagemet level persoel for ot oly the requiremets of the privatizatio process but to recogize challeges to the maagemet process i the traditioal housig office. This course will cover the Cogressioal legislatio applicable to privatizatio, the Departmet of Defese guidace, a compariso of the various Services programs, ethical cosideratios, private sector maiteace, fiacial ad huma resource practices as compared to curret Service practices. Also discussed are the traditioal maagemet roles of commuicatig ad directig work flow, team buildig cosideratios ad chage maagemet i order to better prepare the maagemet persoel to successfully trasitio from a traditioal housig operatio to a privatized operatio. By the ed of this course studets will be able to: Summarize the privatizatio processes ad goals of the Services. Explai the role of the private sector parters. Compare the differet methodologies for results orieted oversight. Execute your role i the privatizatio process. Orgaize ad itegrate a workig privatizatio partership. This course is iteded for all levels of persoel who are or may be ivolved i the privatizatio of military housig. 22 MHLI Traiig Programs REGISTER TODAY AT

23 600 SERIES PRIVATIZATION FOCUS AREA PVT 600A 4.5 Days / 3.6 CEU Certified Defese Privatizatio Maager CDPM Level 2 MHLI is proud to joi with our strategic parters Professioal Housig Maagemet Associatio (PHMA), the Istitute of Real Estate Maagers (IREM) ad the Natioal Apartmet Associatio (NAA) to preset the first Certificatio program specifically iteded for persos ivolved i the privatizatio of military housig. This is a Level Two offerig ad is iteded to cover the privatizatio process from trasitio to log term viability. The itet is to prepare maagemet level persoel for the requiremets of the Portfolio Asset Maagemet (PAM) process ad provide traiig i fiacial aalysis to assist i idetifyig treds that may positively or egatively affect the program success. This course will cover the Cogressioal ad the Departmet of Defese PAM reportig requiremets, the PEP program, resposibilities of the Portfolio ad Asset Maager, private sector fiacial reportig metrics ad evaluatio of fiacial spreadsheet data to assist i the decisio makig process. Also discussed will be persoel trasitio issue, program cotiuity ad other maagemet tasks idetified i the various Service s Lesso Leared semiars. By the ed of this course studets will be able to: Recall the priciples of parterig. Explai the framework ad requiremets of the Departmet of Defese PAM Program. Uderstad the relatioships betwee privatized ad o-privatized assets ad operatioal requiremets that may exist o various istallatios/bases. Pla the fiacial cosideratios i determiig project treds ad log-term fiacial viability. Successful completio of the PVT 600 Certified Defese Privatizatio Maager CDPM Level 1 course is a o-waiverable prerequisite. Maagemet persoel who will be resposible for the oversight, PAM resposibilities ad log term viability of their respective Service s privatizatio program should atted this traiig. It is also strogly recommeded that idividuals have previous traiig i private sector fiacial practices. These skill sets ca be developed through courses PVT 602, PVT 603 ad PVT 604. PVT 600B 4.5 Days / 3.6 CEU Certified Defese Privatizatio Maager CDPM Level 3 Capstoe Course of the CDPM Series With the maturig of both the privatizatio process ad the traiig joitly provided by PHMA, IREM ad NAA, a overall log-term capstoe program was madated. This course will cocetrate o maitaiig the relatioships ad sustaiig the privatizatio project through the term of the groud lease. This traiig is desiged to eable the Asset Maager to successfully develop the successive future geeratios ad lay the groudwork for cotiued success. By the ed of this course studets will be able to: Implemet strategic plaig to sustai the visio. Use mediatio, egotiatio, teamwork, itegrity ad ethics for a strog team. Execute the agreemet through a better uderstadig of both public ad private sector real estate. Judge the problem solvig techiques to sustai the asset through applyig ad uderstadig project maagemet as a disciplie. Material will be preseted through classroom lectures, studet discussios ad group exercises ad case studies. Successful completio of both CDPM Level 1 ad CDPM Level 2 are madatory prerequisites. REGISTER TODAY AT MHLI Traiig Programs 23